customer resource management

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Your Checklist for Evaluating Global Managed Services, Including Cloud Services

Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.

AB World Food Optimizes Inventory Planning With Infor SCM

Published By: Infor     Published Date: Aug 04, 2011
AB World Foods has a highly complex supply chain, driven in part by the nature of its globally sourced and distributed products as well as by the demands of growth and acquisition. With Infor SCM Demand Planning, the company cut costs while also improving service levels.
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infor, ab world food, scm, enterprise business software, customer relationship management, enterprise asset management, enterprise resource planning, financial management
    
Infor

Aberdeen Infor S&OP Market Alert

Published By: Infor     Published Date: Aug 04, 2011
Find out what characteristics you should take into account when selecting Sales and Operations Technology and how Infor10 Sales & Operations Planning respond to those needs today.
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infor, aberdeen, s&op, infor10, sales and operations, sales & operations, scm, enterprise business software
    
Infor

ASICS Improves Real-Time Visibility Into Stock with Infor

Published By: Infor     Published Date: Aug 04, 2011
This white paper provides an overview of the benefits that ASICS achieved by implementing Infor WMS.
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infor, asics, scm, real-time, real-time visibility, enterprise business software, infor wms, customer relationship management
    
Infor

Conquering Costs and Complexity Through Advanced Warehouse Management Solutions

Published By: Infor     Published Date: Aug 04, 2011
Find out why manufacturers and distributors are rethinking warehouse management and why these best-in-class performers are investing in advanced warehouse management solutions to strengthen their competitive market positions.
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infor, scm, enterprise business software, warehouse, warehouse management, costs, customer relationship management, enterprise asset management
    
Infor

Ter Beke Improves Supply Chain Efficiency with Infor SCM

Published By: Infor     Published Date: Aug 04, 2011
Find out how Ter Beke improved supply chain efficiency with Infor SCM and what Infor SCM can do for you and your business.
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infor, scm, globalization, enterprise business software, customer relationship management, enterprise asset management, enterprise resource planning, financial management
    
Infor

When Your People Are Engaged, Your Projects Really Move

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business. Take steps to improve resource management today. Because when your people are engaged, your projects really move. Learn more about CA PPM resource management today by downloading this white paper.
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CA Technologies EMEA

Beyond BPM - Enterprise Workload Management Reduces Costs & Improves Customer Service

Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
    
Genesys

Frost & Sullivan Research: Genesys Wins Global Workload Management Technology Innovation Award

Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
    
Genesys

10 ways manufacturers can recoup the costs of digitalization efforts

Published By: Infor     Published Date: Mar 03, 2017
The goal of warehouse operations is perfect order fulfillment: to deliver exactly the items a customer ordered, on time and with optimal efficiency. The warehouse module of an enterprise resource planning (ERP) solution can help smaller warehouses achieve this goal. But ERP warehouse modules have limitations that can make it smarter for companies with more complex operations to turn to the added capabilities of an advanced warehouse management system (WMS).
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enterprise resource planning, erp, erp solutions, enterprise applications
    
Infor

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

The Total Economic Impact of PayScale

Published By: Payscale, Inc     Published Date: Apr 04, 2018
Prior to using PayScale, each customer set compensation ranges through a mix of gut feel and resource-heavy compensation data management. Resource constraints lengthened compensation review cycles that resulted in either abbreviated cycles or multiyear review gaps. Incomplete compensation reviews and poor data quality led to more compensationrelated issues with current employees and prospective recruits: longer recruitment cycle times, higher recruiting costs, reduced employee satisfaction, and increased turnover.
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Payscale, Inc

TEI of Azure Infrastructure

Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft

8 Accounts Receivable Management Strategies: How To Make Your Process Best-in-Class

Published By: Esker     Published Date: Jun 29, 2017
The impact of accounts receivable (AR) on business success is unquestionable. Not only is it one of an organization’s largest assets, it deals directly with a different type of asset that doesn’t show up on the balance sheet — customers. So why then, do so many organizations still run their AR processes like it’s the mid-90s? You have to admit, it is a bit ludicrous. Despite its vital importance, AR is consistently one of the most under-resourced and operationally outdated business processes. One recent study found that 50% of all businesses still use manual processes for managing their receivables. Fortunately, as this eBook will explore, the reason for AR’s stasis isn’t an unsolvable problem; on the contrary, the strategies for overcoming these challenges are as simple as they are sensible, and any business can do them. Learn More — Download the Accounts Receivable Management eBook!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker

The Predictive Enterprise: Whats So Special About It?

Published By: SPSS     Published Date: Jun 30, 2009
This White Paper provides strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers.
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spss, predictive enterprise, retail management, customer interactions, crm, customer relationship management, customer innovation, business analytics
    
SPSS

The Predictive Enterprise - Whats So Special About It?

Published By: SPSS, Inc.     Published Date: Mar 31, 2009
This White Paper provides strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers.
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spss, predictive enterprise, retail management, customer interactions, crm, customer relationship management, customer innovation, business analytics
    
SPSS, Inc.

Customer Resource Management and Marketing for the Cellular Retailer

Published By: Data Guard Systems     Published Date: Aug 21, 2009
Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success.
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customer resource management, cell phone, telecom, telecommunications, cellular retailer, telecom marketing, crm, customer relationship management
    
Data Guard Systems

Benefits of On-Demand CRM over Traditional Installed-On-Premise CRM Software Solutions

Published By: Salesboom     Published Date: Aug 21, 2009
The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB.
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crm, customer relationship management, smb, smbs, small business, enterprise resource planning, erp, resource management
    
Salesboom

American Dairy Brands Reduces Errors, Increases Forecast Accuracy and Increases Service Levels

Published By: Infor     Published Date: Feb 27, 2007
American Dairy Brands, a $300M division of Dairy Farmers of America (DFA) which is the largest U.S. dairy cooperative marketing over 45 billion pounds of milk per year, has achieved substantial supply chain savings through Infor's Supply Chain solutions. Infor has given Dairy Farmers of America the ability to successfully manage the supply chain to drive service levels to greater than 99% for their Borden-brand cheese products.
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productivity, supply chain management, customer service, customer satisfaction, dairy, food, infor, scm
    
Infor

The Four Corners of the Earth: The Right Position For Global Manufacturers

Published By: Infor     Published Date: Feb 27, 2007
Access this white paper to learn how by employing technology to surmount the challenges of globalization, manufacturers can expand their businesses profitably to incorporate new markets, new levels of innovation and new revenue streams.
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supply chain management, customer service, ebusiness, customer satisfaction, enterprise resource planning, off-shoring, outsourcing, business management
    
Infor

The Seven Keys to World Class Manufacturing

Published By: Infor     Published Date: Feb 27, 2007
There are seven keys to becoming a world-class manufacturer that distill the broad concepts above into specific actions that can be addressed and accomplished in your company. Download this white paper to learn more.
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productivity, customer satisfaction, enterprise resource planning, business process management, supply chain management, bpm, scm, erp
    
Infor

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys

The High Cost of Poor Website Security

Published By: DigiCert     Published Date: Jun 19, 2018
Your organization’s websites are some of its most valuable assets. But they are vulnerable to security issues and criminal attacks. Fortunately, many of these problems are preventable with effective, integrated website security management. For ecommerce sites, you can calculate the cost of downtime in terms of lost revenue. You can add to this the considerable cost of remediation, and beyond this, the damage to customer confidence and trust that may be intangible but will be significant. Even when there are no security issues, inefficient processes result in deployment of additional resource that drives up cost. This article explains why in comparison to the above costs, investing in security management, particularly across SSL/TLS Certificate management, can be a highly efficient and cost effective measure to take.
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DigiCert
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