customer support reporting

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How to Scale Your Support Without Scaling Your Team

Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk

Ultimate Software

Published By: SolidFire_NetApp     Published Date: May 10, 2016
Ultimate Software is a leading cloud provider of comprehensive human capital management (HCM) solutions delivered via Software as a Service (SaaS). More than 2,800 customers with employees in 150 countries count on Ultimate’s award-winning UltiPro® suite to unite all aspects of HR, payroll, and talent management throughout the employee life cycle, all supported by powerful reporting and analytics.
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software, network management, network solutions, best practices, business intelligence, productivity, business optimization, application integration
    
SolidFire_NetApp

Case Study: Sling Media

Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
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logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
    
LogMeIn
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