customer trends

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2019 Digital Trends

Published By: Adobe     Published Date: Jun 26, 2019
The Digital Trends 2019 survey closed with more than 12,500 responses worldwide! The results are in for 2019 and once again, businesses have their sights set on improving customer experience. Data continues to dominate, with an understanding that smarter use will lead to greater rewards. Data ownership and compliance are top-of-mind. And technological advances are an exciting prospect for many. But some need more guidance to understand the benefits for their business. Discover what your top digital priorities for 2019 should be with the 2019 Digital Trends report by Econsultancy in association with Adobe. Key topics that you’ll read more about in this year’s report: • Optimising customer experience and delivering personalised experiences in real time. • Using data better for smarter audience segmentation and targeting. • Be wary of walled gardens. Control and own the data, and always be compliant. • Automation is the future. Understand the benefits, learn how to use it.
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Adobe

2019 Shopper Vision Study: Two Sides to the In-Store Experience

Published By: Zebra Technologies (Bulldog)     Published Date: Jul 11, 2019
To improve performance and enhance customer satisfaction, you need to understand your customers. Every year, Zebra commissions a global shopper survey to help retailers capture their performance edge through deeper insight into their shoppers. Zebra’s 2019 Shopper Vision Study surveyed approximately 5,000 shoppers, 1,000 retail associates and nearly 500 retail decision makers around the world. Discover the current shopper preferences, retail technology trends and differing perceptions of preferences between retailers and shoppers that will help your operations be more effective.
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Zebra Technologies (Bulldog)

The Future of Customer Experience: Five Essential Trends

Published By: SAP     Published Date: Oct 22, 2018
The Future of Customer Experience: Five Essential Trends is part of a series examining life and business in the 21st Century. SAP Center for Business Insight worked with more than a dozen industry experts to answer these and other questions, uncovering five trends that will determine the customer experience over the next decade. This report examines each of these trends and offers recommendations for how brands should respond now to prepare.
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customer experience & engagement, digital transformation, sap
    
SAP

Open location platform integration

Published By: HERE Technologies     Published Date: Mar 26, 2019
The retail sector has been expanding with each passing decade thanks to intelligent marketing, intense research around customer behavior, creative advertising, and the adoption of new technology. Now industry movers and shakers are looking to boost sales with location intelligence. With location intelligence, retail companies can track and predict consumer trends and shifts in demand. With these insights companies can capitalize on growth opportunities in new product or service areas. HERE Open Location Platform provides powerful, easy-to-use developer tools, standardized technology and scalable infrastructure to simplify the processing of location-based data. Learn how to gain a competitive edge with HERE Technologies.
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location data, mapping, here technologies
    
HERE Technologies

HPE Storage Transformation Workshop

Published By: HPE Intel     Published Date: Mar 15, 2016
Led by experienced technology consultants, Hewlett Packard Enterprise Storage Transformation Workshop Service provides a highly interactive, meaningful half day-long session with a customer's IT, business, and executive stakeholders. Using a series of high-quality (slide-free) discussion panels, HPE TS Consulting will facilitate an exploration of data management transformation journey to business-aligned visions, aligning your specific situation and HPE’s experiences over evolutionary trends in Data Management, Transformation to All Flash and End to End Data Protection. HPE consultants will also lead discussions on the potential implications that a data management transformation may present to IT, your storage and backup staff, and your business.
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HPE Intel

eBook: Five Tech Trends Redefining the Customer Experience

Published By: Genesys     Published Date: Jun 06, 2017
In this ebook, learn: - Five trends will have the biggest impact on customer experience - How to use machine learning to detect patterns and trends to deliver the next great customer experiences - How to future-proof your contact center and adapt to changing customer needs
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genesys, customer experience, contact center solutions, contact center, customer needs
    
Genesys

How to Scale Your Support Without Scaling Your Team

Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk

Watch the Webinar: Projection Technology Transforming the Customer Experience

Published By: Epson     Published Date: Feb 22, 2019
Customers are craving- even demanding- rich experiences as they interact with the brands they love. Watch this free webinar to hear how projections technology is impacting digital signage trends., allowing businesses to create captivating immersive environments that engage customers with their product or brand. Download today, watch at your convenience, and feel free to share this resource with your colleagues.
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Epson

Econsultancy Digital Trends in Retail

Published By: Adobe     Published Date: Nov 09, 2017
Differentiation through customer experience. That’s the number one way retailers who answered Econsultancy’s Digital Trends report plan to compete this year. And many think mobile and virtual and augmented reality (VR and AR) devices are the tools to help get the job done. Read the Econsultancy report, Digital Intelligence Briefing: 2017 Digital Trends in Retail, and learn: How retailers around the world rate their digital experience abilities Where they’ll prioritize digital investments, and why mobile tops the list Why they said VR and AR are the most exciting engagement strategies
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Adobe

From Cliche to Mission Critical

Published By: Adobe     Published Date: Dec 07, 2017
Stock photos get a bad rap sometimes. We’ve all seen images of women inexplicably smiling at their forkfuls of salad, or an unnaturally giddy customer service representative standing by. “Some stock photography just looks like stock photography,” says May Curry, a graphic design veteran with almost 20 years of experience.1 But stock photography has always been an essential part of the designer’s toolkit. When used right, it helps brands make just the right impact. Today, collections are evolving to keep pace with visual trends and create unique, attention-grabbing images-quickly and no budget. Download this whitepaper to take a look at stock's rapid transformation and how it's helping designers do beautiful work, faster than ever.
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Adobe

2018 Digital Trends

Published By: Adobe     Published Date: Apr 17, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe

Econsultancy 2017 Digital Trends in Financial Services and Insurance

Published By: Adobe     Published Date: Apr 23, 2018
2017 Trends in Financial Services and Insurance: Customer is Priority The FSI sector is progressing with a digital, data-driven, marketing mentality, all centered around prioritizing customer experience and taking a more personal approach. The 2017 Digital Trends in Financial Services and Insurance compiles the information shared by over 800 FSI respondents to see what opportunities and obstacles are shaping the future of FSI. Read this report and find out: How data and personalization drive digital transformation How fintech is leading the FSI chase Tips to help future-proof your FSI business
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Adobe

2018 Digital Trends

Published By: Adobe     Published Date: May 04, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe

Sign anywhere. Making your work life better, faster, easier (and cooler) with mobile technology

Published By: DocuSign UK     Published Date: Nov 06, 2018
"Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC.* This ebook explores the mobile trends that are transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage. Get those forms and approvals on those phones and tablets! Imagine NDAs, invoices, project proposals, purchase orders, time sheets, RFPs, permissions, reviews, signoffs – you know, those tiresome paper pushing processes – all accessible, transferable, reviewable, approvable, and actionable via any digital device."
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DocuSign UK

Campaigning for Customer Loyalty with an App

Published By: Infosys     Published Date: May 30, 2018
Customer loyalty is hard to come by today, amid a growing array of choices, omnipresent discounting and fast changing trends and customer preferences. To cut through the clutter, product retailers are increasingly creating targeted offers tailored to customer preferences, to be delivered through an online platform. A premium drinks maker was following the same path when they created a mobile loyalty app to push promotions and notifications to customers. But something crucial was missing. See how Infosys helped and the five key takeaways from the project.
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customer, loyalty, application, product, omnipresent
    
Infosys

Enabling the Digital Manufacturing Revolution (Polish)

Published By: Dell EMC     Published Date: Aug 17, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape.
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Dell EMC

Enabling the Digital Manufacturing Revolution

Published By: Dell EMC     Published Date: Nov 26, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape. Learn more about Dell Precision® workstations featuring Intel® Xeon® processors
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Dell EMC

Enabling the Digital Manufacturing Revolution (Hebrew)

Published By: Dell EMC     Published Date: Nov 26, 2018
Dell EMC technology for Digital Manufacturing harnesses the workstation, HPC and storage capabilities that combine to enable better products, more efficient design and production processes, and meet rapidly changing customer preferences. Collecting, collating and digesting more and more data in the entire ecosystem, from product modelling to after-sales trends, are making the digital factory a powerful and necessary reality in the manufacturing landscape. Learn more about Dell Precision® workstations featuring Intel® Xeon® processors
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Dell EMC

Nail it with Colour!

Published By: HP Inc.     Published Date: May 20, 2019
With a couple of swipes, a like and a share, what’s in today is gone tomorrow. Graphic design trends are changing rapidly, based on a fastspreading global pop culture that determines what’s hot, and what’s not, almost instantly. By creating unique printed and digital assets that engage consumers and drive social media posts (and a whole lot of likes and shares), brands can leverage the “Instagram effect” to attract customers. Start with these trends, and keep reinventing!
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HP Inc.

Frost & Sullivan SSL/TLS Certificates Market Report: Finding the Business Model in an All Encrypt Wo

Published By: Entrust Datacard     Published Date: Apr 26, 2017
Research in the SSL/TLS security market points to a growing need for securing web applications with high assurance certificates issued by a reputable Certification Authority (CA). The integrity of the CA and the extended services offered through a certificate management platform (CtaaS) can produce a truly secure IT environment for website transactions according to industry analysts, Frost & Sullivan, in their in-depth analysis, SSL/TLS Certificates Market, Finding the Business Model in an All Encrypt World. Organizations want to avoid the negative publicity associated with security breaches and customers want to be assured of data protection when making online transactions. In this condensed report, catch the highlights of current industry trends and the ever important need to secure your server with a reputable CA.
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Entrust Datacard

Gartner Research: Supply Chain Trends in the Digital Age

Published By: FusionOps     Published Date: Jun 15, 2016
Bimodal capabilities, customer intimacy and advanced analytics can all be enabled by digital technologies, allowing supply chains to be both cost-effective and innovation-driven. This research explores the implications of these leading trends for chief supply chain officers.
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FusionOps

The Zendesk Customer Experience Trends Report 2019

Published By: Zendesk     Published Date: Feb 20, 2019
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
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Zendesk

The Digital Trends of 2014

Published By: Adobe     Published Date: Jan 27, 2014
Quarterly digital intelligence briefing 2014
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technology, customer trends, digital intelligence, digital trends, marketing trends
    
Adobe

Quarterly Digital Intelligence Briefing : Digital Trends 2015

Published By: Adobe     Published Date: Feb 03, 2015
The 2015 Digital Trends report, published by Econsultancy in partnership with Adobe explores different new digital trends such as customer experience, CX and content marketing, data-driven business, targeting and personalisation, mobile, cross-channel marketing and content optimisation.
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digital trends, marketing digital and ecommerce trends, customer experience, content marketing, targeting and personalisation, mobile trends, marketing and content optimisation, customer satisfaction, return on investment
    
Adobe
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