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ForgeRock Identity Platform Customer-driven, Internet-scale Identity Relationship Management

Published By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
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esg, forgerock, identity platform, self-service, third-party authentication, it management
    
ForgeRock

ROI Report: Cost Savings & Business Benefits of Polycom Voice Solutions For Skype For Business

Published By: Polycom     Published Date: Nov 29, 2016
Microsoft Lync and Skype for Business each provides presence information within email and business applications and promotes voice and video collaboration within virtual teams, and with customers and partners. Polycom extends the benefits of Lync’s voice solutions with Polycom voice endpoints and enables collaboration experiences in multiple environments within the Microsoft Lync or Skype for Business interfaces.
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Polycom

A partner to monitor, manage and maintain your cloud

Published By: Rackspace     Published Date: Jan 19, 2016
Rackspace® Private Cloud Powered by OpenStack® is backed with our results-obsessed service known as Fanatical Support.® Our exceptional customer service means we’re in it with you every step of the way. From initial design to ongoing management for your production environment, we manage your cloud so you can focus on your core business.
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rackspace, cloud, information technology, security, data center
    
Rackspace

How can you turbocharge your digital transformation through always on customer experiences?

Published By: Group M_IBM Q2'19     Published Date: Jun 10, 2019
In the era of individual-centered economy, customers are demanding faster, more personalized services. To deliver these services, successful organizations realize the benefits of accurate and trusted master data. And in today's always on society, companies can no longer afford to allow downtime for maintenance and scheduled upgrades for these services and the supporting applications. With low latency capabilities in IBM InfoSphere Master Data Management designed to easily connect to applications in a zero-downtime environment, the highest demands for user interactions can now be realized. As a result, businesses can therefore take the next step in their digital transformation initiatives to truly drive personalized differentiated customer experiences to separate themselves in today's crowded marketplace. View this webinar to discover how IBM MDM puts these capabilities within easy reach. The webinar will: Reveal how these capabilities are being delivered on-premise and on t
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Group M_IBM Q2'19

Collective intelligence: Capitalizing on the crowd

Published By: IBM     Published Date: May 07, 2013
Can an organization that chooses to ignore the insights of employees, customers and business partners expect to thrive? For many, the answer is no. In a global environment where innovation cycles are shrinking, customer expectations are rising and talent is becoming more distributed, companies are seeing the need to more effectively apply the knowledge and experience of individuals, regardless of their vocation, affiliation or organization status. Download this report to learn how you can access the untapped knowledge of your networks.
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collective intelligence, networks, customer, innovation cycle
    
IBM

Understanding customers and risk: Your cognitive future in the insurance industry

Published By: IBM     Published Date: Jan 08, 2016
The insurance industry is facing multiple forces of change - rapid digitization, changing demographics, rising customer expectations, challenging economic environment and expanding risk of sophisticated fraud.
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ibm, insurance, customer, risk, changing demographics, customer expectations
    
IBM

Advanced Endpoint Security for Dummies

Published By: Symantec     Published Date: Jun 13, 2018
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices desktops, laptops, tablets, and smartphones with various operating systems to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls. In the wake of this disruption, vendors offered myriad point products that solve only a portion of the security problem. These products usually require costly custom integrations and high management overhead to boot. Making matters worse, traditional security approaches can’t address an evolving threat landscape that includes ransomware, stealthy attacks that dwell in a customer’s environment for months, and threats targeting iOS and Android devices. In fact, the mobile workforce is more vulnerable than ever before.
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Symantec

Making a case for Smarter case management: MWD analyst paper

Published By: IBM     Published Date: Oct 22, 2014
Download this white paper from MWD Advisors and get an inside look at what you’ll need to (1) Empower your most valuable knowledge workers; (2) Provide exceptional customer experiences; and (3) Thrive in an increasingly competitive environment
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customer service, case management, advanced analytics, it management, knowledge management, business analytics, business intelligence
    
IBM

Strengthen Security With Intelligent Identity and Access Management

Published By: IBM     Published Date: Apr 09, 2015
Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
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user identities, ibm, user access privileges, customer satisfaction, information access, cloud, security risks, networking
    
IBM

The Steps to Cloud Expertise Solution Guide

Published By: IBM     Published Date: Jul 01, 2015
This whitepaper talks about the steps to cloud expertise solutions
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hybrid cloud solutions, customer experience, hybrid cloud, data analytics, data sharing, infrastructure as a service, iaas, data integration
    
IBM

Nucleus Research Guidebook: IBM QRadar on Cloud

Published By: IBM     Published Date: Sep 30, 2016
In this exclusive report, Nucleus Research cites findings from interviews with IBM QRadar on Cloud customers who have adopted a cloud subscription model to access security intelligence & analytics capabilities. Download the report to read about the reported benefits, including better flexibility and agility to address a rapidly changing threat environment, increased IT productivity and access to a growing range of additional security services in the cloud.
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nucleus, research guidebook, ibm qradar, cloud, networking, security, enterprise applications, business technology
    
IBM

Nucleus Research Guidebook: IBM QRadar on Cloud

Published By: IBM     Published Date: Jan 09, 2017
In this exclusive report, Nucleus Research cites findings from interviews with IBM QRadar on Cloud customers who have adopted a cloud subscription model to access security intelligence & analytics capabilities. Download the report to read about the reported benefits, including better flexibility and agility to address a rapidly changing threat environment, increased IT productivity and access to a growing range of additional security services in the cloud.
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ibm, nucleus, research guidebook, ibm qradar, cloud, security, enterprise applications, business technology
    
IBM

Hitting the Wall with Server Infrastructure for Artificial Intelligence

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be
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Group M_IBM Q418

IDC: Building Data Center to Support Your Big Data Plans

Published By: Cisco     Published Date: Jul 11, 2016
Companies rely on an expanding set of applications to compete in today's rapidly evolving business environment: - They rely on a fast-growing array of applications and devices (email, collaboration tools, and smartphones/tablets) to communicate and conduct business with customers and business partners. - They are creating, collecting, and repurposing large, unstructured data sets in life sciences, geophysics, media, and manufacturing. - They are collecting, storing, and analyzing more social and sensor-generated data about environments, products, customers, and transactions. The promise of better and faster data-driven decision making based on all this information is pushing big data and analytics (BDA) technology to the top of executive agendas. To succeed, CIOs must place a laserlike investment focus on datacenter solutions that allow them to deliver scalable, reliable, and flexible infrastructure for fast-growing BDA environments. Read more to learn how!
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Cisco

A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social

Published By: IBM     Published Date: Oct 19, 2017
Customer engagement has emerged as the most critical competitive factor in the current environment. Fueled by widespread mobile access and constant social connectedness, customers are demanding that every interaction, across every channel, be simple, streamlined and seamless. High expectations mean high stakes. When options abound and patience is low, customers don’t stick around. Companies need to get it right the first time. This new customer-centric standard and the ability to connect directly with customers is fueling a depth and breadth of enterprise reinvention. Ensuring that every customer experience across every conceivable channel delights and adds value calls for a Smarter Process approach and a new perspective on business process management.
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IBM

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Oct 03, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
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data, enterprise resource planning, customer relationship management, business intelligence, data management systems
    
IBM

EDI Made Easy: The Order Management Success Story of Accord Healthcare

Published By: Esker     Published Date: Jan 08, 2019
As a leading generic products pharmaceutical company, how Accord Healthcare manages the 5,000 customer orders it receives each month matters … a lot. This 10-page eBook takes you through Accord’s journey from the complexities of a manual environment to the streamlined and automated process it enjoys today, including impressive results such as: • 190 hours of time saved each month for CSR teams • Increased touchless rate of EDI orders by 7.6% in 2 months • 100% visibility over EDI orders as PDFs in SAP ... and many more! See what elevating EDI to the business level looks like (it looks good). Download Now.
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Esker

IT Informatik Case Study

Published By: IBM     Published Date: Oct 01, 2013
IT-Informatik chose a full virtualization strategy, based on IBM® PowerLinux™ servers with IBM PowerVM® virtualization and Live Partition Mobility, to manage its SAP hosting services. The new solution slashes IT operational costs by more than 50 percent and enables IT-Informatik to set up new customer environments 80 percent faster.
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it-informatik, it solutions, virtualization, virtualization technology, virtualization solutions, ibm powerlinux, ibm powervm virtualization, ibm
    
IBM

The New IBM System x M4 servers: A Microsoft Exchange Case Study

Published By: IBM     Published Date: Oct 01, 2013
The new IBM System x3650 servers provide the power midmarket customers need to improve the performance of mission-critical applications, such as Microsoft Exchange, while offering dramatic cost savings and environmental customer benefits.
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ibm, ibm system x, ibm system x m4, ibm system x m4 servers, servers, midmarket, applications, storage
    
IBM

A full-service Swedish bank optimizes risk management capabilities - IBM resiliency consulting solut

Published By: IBM     Published Date: Oct 10, 2013
Like many financial institutions today, the full-service Swedish bank featured in this case study has responded to changing customer needs, evolving from its original founding more than 100 years ago. As a result, the bank has realized remarkable success. Of course, along with that success have come significant challenges. New business growth, plus the rise in Internet and mobile banking, intensified the bank’s need for continuous availability of its IT infrastructure. IBM Resiliency Consulting Services helped the bank strengthen and streamline its environment. In the case study, you can read how teaming with IBM helped the bank meet recovery point and recovery time objectives; mitigate risk; and provide the flexibility to meet business demands without added IT expense.
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ibm, resiliency consulting, ibm, full-service swedish bank, hyperswap, optimizing risk management, risk management, bank optimization
    
IBM

Knowledge Management: 5 Steps to Getting It Right the First Time

Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle

Customer Data-Driven Supply Chain: Top Five Practices

Published By: IBM     Published Date: Feb 04, 2014
Explore the top five practices in today's customer-data-driven supply chain and examine the impact of using customer data on key supply chain metrics.
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ibm, aberdeen group, analytics report, customer data, data-driven, supply chain, best practices, social shopping
    
IBM

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry

Published By: IBM     Published Date: Feb 04, 2014
A strong customer orientation is an essential element to remain competitive in this environment, and Smarter Commerce, an approach developed by IBM to put the customer at the heart of business models, can help banks be more competitive.
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ibm, frost and sullivan, smarter customers, smarter commerce, innovations, banking industry, tips on banking, banking environment
    
IBM

Pushing the Boundaries: Symantec’s Software-Defined Data Center Powered by VMware vCloud Suite

Published By: Symantec     Published Date: Oct 20, 2014
Today, Symantec finds itself in an industry that is defined by tough competition, as well as an ever-changing variety of sophisticated security threats directed at its customers. To compete in this dynamic environment, Symantec has embarked on a strategy to streamline and simplify the company around its customers.
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symantec, vmware, vcloud, data center, storage virtualization, application performance management, cloud computing, data center design and management
    
Symantec

5 Questions Every Executive Should Ask

Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Data breaches are more than a security problem. A significant attack can shake your customer base, partner relations, executive staff, profits, and revenue. Historic data breaches have cost executives their jobs, resulted in major revenue losses and damaged brand reputations. In a 2014 study of 700 consumers about brand reputation by Experian and the Ponemon Institute, data breaches were reported as the most damaging occurrence to brand reputation, exceeding environmental disasters and poor customer service.1 In a world where data breaches have become commonplace, what steps can be taken to minimize damage?
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Microsoft Office 365
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