customer environment

Results 201 - 225 of 229Sort Results By: Published Date | Title | Company Name

Knowledge Management: 5 Steps to Getting It Right the First Time

Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle

How to Manage the Customer Lifecycle in an Information-Rich Environment

Published By: OpenText     Published Date: Apr 16, 2014
Learn how the enterprise process management systems that you are using may be outdated and see why there may be another enterprise process application that better fits your organization’s needs.
Tags : 
opentext, bpm, business process management, it projects, produce results, framework, startup time, potential of bpm
    
OpenText

Supercharge your Infrastructure

Published By: Fusion-io, Inc.     Published Date: May 27, 2014
Fusion---iodelivers the world's data faster. From e---commerce retailers to the world’s social media leaders and Fortune Global 500 companies, companies are improving the performance and efficiency of their data centers with Fusion---io technology. ioControl Hybrid Storage from Fusion---io is ideal for customers seeking to virtualize mission---critical workloads, deliver high performance VDI, and control efficient application acceleration across shared storage environments.
Tags : 
fusion-io, infrastructure, hybrid storage, i/o gap, flash storage, hybrid storage, hybrid san, hybrid flash array
    
Fusion-io, Inc.

Smarter Process for Dummies

Published By: IBM     Published Date: Feb 04, 2015
Is it easy to do business with your organization? Do your employees feel empowered to meet your customer’s needs? These are questions that you’re probably grappling with as you face a perpetually changing business environment. You strive for operational excellence and need ways to effectively acquire and retain new customers. You also need to reinvent your business operations to foster growth. Smarter Process is a way for you to work smarter as you find your way through all the operational challenges that the current business climate throws at you. It helps you use mobile, analytics, and collaboration to empower your employees to do their best work. It also empowers you as a leader to find the right tools and solutions.
Tags : 
ibm smarter process, customer retention, customer-centric operations, operational decision management, knowledge management, best practices, business management, employee performance
    
IBM

Choosing the Right Security Solution Moving Beyond SSL to Establish Trust

Published By: Symantec     Published Date: Apr 02, 2015
The online world can be a scary place as the integration of the Internet into everyone’s lives has also brought with it an ever-increasing trend towards malicious activity. Learn how online businesses can instill trust and confidence in their web sites, protect valuable brands, and safeguard customers’ sensitive information. It is critical to choose e-commerce security solutions that continually evolve and extend to address a range of ever-changing needs. SSL-based security platforms with solid track records of meeting new challenges are the best way to defend, and future proof, e-commerce environments against a growing and dynamic Internet threat environment.
Tags : 
security solution, ssl, e-commerce environments, malicious activity, safeguard information, ssl-based security, security
    
Symantec

Protecting PoS Environments Against Multi-Stage Attacks

Published By: Symantec Corporation     Published Date: Jun 24, 2014
News headlines have been inundated with stories of massive personal and credit card data breaches. The rising intensity and sophisticated nature of cyber attacks has created a hostile and precarious environment for businesses charged with protecting their customers’ personal data. The lucrative business of selling credit card data on the black market has made point-of-sale (PoS) devices, PoS environments, and web kiosks a prime target for cybercriminals. Read this solution brief to learn how to protect your network and PoS terminal and web kiosk endpoints from costly multi-stage cyber attacks.
Tags : 
security, pos, data, malware, cyber attacks, point-of-sale, software development
    
Symantec Corporation

Business Continuity And Breach Protection

Published By: Symantec     Published Date: Dec 04, 2014
SSL Certificates have been in use for almost 15 years, and they continue to serve a vital role in protecting data as it travels across the Internet and other networks. From online financial transactions to e-commerce to product development, SSL Certificates make it possible for users around the world to communicate sensitive information with the confidence that it is safe from malicious hackers. The Internet has evolved in innumerable ways over the past decade and a half; so why do SSL Certificates continue to instill trust? Simply put, SSL Certificates are very effective in protecting data in transit. Yet, customers transacting on websites and systems that are protected by SSL security still face serious threats . One key reason for this danger: poor SSL Certificate management. Enterprises with hundreds of SSL Certificates from several different providers could lose track of certificates in their environment. This white paper will present the pitfalls associated with poor SSL Certificate management, why they are potentially dangerous to the enterprise, and how enterprises can keep track of SSL Certificates effectively.
Tags : 
ssl, ssl certificates, business continuity, breach protection, protection, e-commerce, malicious hackers, security
    
Symantec

Modernizing Software Delivery through Software-Defined Environments

Published By: IBM     Published Date: May 18, 2015
To stay relevant and competitive in business today, companies must respond and interact with their customers in ways that were simply inconceivable a decade ago. Mobile, social and cloud are enabling businesses to better engage with customers, but these technologies put new pressures on businesses.
Tags : 
cloud applications, mobility, application integration, customer feedback, software defined environments, automate manual process, improving productivity, collaboration
    
IBM

Gaining a Competitive Edge by Better Managing Customer Info in a Multichannel Retail Environment

Published By: Informatica     Published Date: Jul 07, 2011
Explore how retailers can generate a single view of customers who engage across multiple channels-online, in stores, and via call centers, on social media, and mobile devices.
Tags : 
informatica, competitive edge, customer information management mdm, master data management, multichannel retail environment, social media, single view, customer activity
    
Informatica

Optimize Retail Operations and Lower Costs by Enhancing Your Use of IT

Published By: IBM     Published Date: Feb 08, 2008
Point of service is the key to every retail operation. But with e-mail marketing, in-store/self-service kiosks and more, the definition of point of service is changing. These changes create a unique opportunity to utilize advanced technologies to improve the customer experience. The IBM Retail Environment for SUSE LINUX (IRES) is designed to help retailers do just this -- while generating higher profits.
Tags : 
pos, point of service, tco, marketing, customer experience, increase sales, profitability, retail
    
IBM

Storage layouts that maximize SAP performance

Published By: IBM     Published Date: Dec 03, 2008
With the IBM® System Storage™ DS3400 storage server, SAP customers can increase the efficiency of their storage infrastructure while reducing costs at the same time. This white paper describes the advantages of using the DS3400 storage server in an SAP® environment, and how to get the performance you need with the right layout for your SAP system.
Tags : 
ibm, express seller, sap performance, ds3400 storage server, storage efficiency, ibm system storage, storage, raid
    
IBM

Accelerating Business Processes for Products That Are Sold, Engineered, or Manufactured to Order

Published By: RuleStream     Published Date: Aug 21, 2009
Manufacturers of products with highly configurable and ever-changing customer requirements must confront specific challenges and operate far differently than traditional product development environments.
Tags : 
business process automation, business process management, bpm, bpa, scm, enterprise software, productivity, supply chain management
    
RuleStream

PCI Compliant Data Centers

Published By: Dell Storage     Published Date: Aug 14, 2012
Engagement with customers online has evolved from novelty to necessity, with an estimated $202 billion spent in 2011 and projected 10% growth to $327 billion in 2016, according to Forrester Research. Businesses are maneuvering to connect with the growing pool of online customers, but the move to eCommerce brings new security risks with the exchange of sensitive consumer information, including cardholder data and personally identifiable information that can enable identity theft. At stake is reputation of brand, ongoing access to merchant credit lines, and substantial penalties and remediation in the event of a breach. This white paper elucidates the aspects of PCI DSS (Payment Card Industry Data Security Standards) compliance that must be considered when choosing a secure environment for servers involved in eCommerce. Whether deciding to outsource or keep data hosting in-house, any company collecting, storing or transmitting customer cardholder data needs to be compliant, and this document helps pinpoint the specific concerns and standards a company should be aware of when choosing how to keep their data secure. Understanding requirements and best practices for security policies and procedures, physical safeguards, and security technologies is essential to establishing cardholder data security and meeting QSA and SAQ audit requirements.
Tags : 
pci, compliant, data, centers, engagement, connect, ecommerce, compliance
    
Dell Storage

Salesforce.com Sales Cloud CRM Datasheet

Published By: Salesforce.com     Published Date: Jun 17, 2013
The Sales Cloud gives you everything you need to connect with customers—from complete, up-to-date account information to social insights, all in once place. Learn how.
Tags : 
customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions
    
Salesforce.com

IBM Powers Up New PowerLinux Servers and Strategy

Published By: IBM     Published Date: Sep 27, 2013
ITIC asserts that IBM’s latest Linux-only Power Systems offer current and prospective Big Blue customers high performance and reliability for physical and virtualized environments at an extremely aggressive price point.
Tags : 
itic, ibm, powerlinux, servers, powerlinux servers, big blue customers, servers, virtualization
    
IBM

IT Informatik Case Study

Published By: IBM     Published Date: Jan 09, 2014
IT-Informatik chose a full virtualization strategy, based on IBM® PowerLinux™ servers with IBM PowerVM® virtualization and Live Partition Mobility, to manage its SAP hosting services. The new solution slashes IT operational costs by more than 50 percent and enables IT-Informatik to set up new customer environments 80 percent faster.
Tags : 
it-informatik, sap, ibm system, ibm powerlinux, operational costs, linux enterprise, partition mobility, linux
    
IBM

The Cisco Connected Factory: Powering a Renaissance in Manufacturing

Published By: Cisco     Published Date: Feb 23, 2016
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
Tags : 
technology, manufacturing, management infrastructure, infrastructure
    
Cisco

Finance is Changing Fast Can Your Apps Keep Up?

Published By: Riverbed     Published Date: Feb 26, 2015
The financial industry is tough. Things change fast, and the field is always becoming more competitive and global. Likewise, clients are more demanding than ever, and customers now expect nothing less than 24/7 accessibility and reliability. To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
Tags : 
apps, technology, finance, it management
    
Riverbed

Solution Brief - How to Choose an EMM Solution That's Right for You

Published By: VMware AirWatch     Published Date: May 19, 2016
Mobility packs the power to lift an enterprise to a competitive advantage. Not only can it make your employees more productive, enterprise mobility can help you take innovative measures to engage your customers. The emerging challenge for IT administrators is to manage mobility in the enterprise, to make sure corporate data is secure, to ensure that the existing infrastructure is compatible for today’s mobile environment, and to provide a management solution that is adaptable to changing business needs.
Tags : 
competitive advantage, mobility, best practices, productivity, mobile device, mobile computing, wireless communications, business analytics
    
VMware AirWatch

Dell EMC VxRail P470F vs. HPE Hyper Converged 380 Database Performance

Published By: Dell EMC     Published Date: Dec 06, 2017
Support to 50% more customer requests with up to 70% faster response times by choosing the Dell EMC™ VxRail™ P470F over the HPE Hyper Converged 380. Process more customer requests, boost staff productivity, and keep business running smoothly. Keep your users productive and your customers happy with a great database experience Expand you business with confidence knowing you can keep user experience consistently positive with near-linear performance scaling at sub-10ms latency. Spend less time and effort tuning your environment and scaling up its workload, relying on a high-performing, preconfigured vSAN datastore rather than having to define custom datastores to achieve comparable performance. Intel Inside®. New Possibilities Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
    
Dell EMC

Dell EMC VxRail P470F vs. HPE Hyper Converged 380 Database Performance

Published By: Dell EMC     Published Date: Feb 08, 2018
Support to 50% more customer requests with up to 70% faster response times by choosing the Dell EMC™ VxRail™ P470F over the HPE Hyper Converged 380. Process more customer requests, boost staff productivity, and keep business running smoothly. Keep your users productive and your customers happy with a great database experience. Expand your business confidence knowing you can keep your user experience consistently positive with near-linear performance scaling at sub-10ms latency. Spend less time and effort tuning your environment and scaling up its workload, relying on a high-performing, preconfigured vSAN datastore rather than having to define custom datastores to achieve comparable performance. Intel Inside®. New Possibilities Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
    
Dell EMC

Pre-Hire Assessments: An Asset for HR in the Age of the Candidate

Published By: IBM     Published Date: Jul 20, 2016
Smart organizations are consistently looking for ways to determine just how effective and capable candidates can be in the workplace. Sure, these candidates have said they can solve this algorithm or resolve that customer problem, but how do they stack up with internal success standards? That's why pre-hire assessments are valuable - they provide extensive insights into candidates' skill sets, pain points, ideal working environments, and more. Such information can then be used to make more informed hiring decisions that can be a game changer for the future success of any company.
Tags : 
ibm, recruiting, talent acquisition, pre-hire assessments, aberdeen group, human resource technology
    
IBM

Empower your Developers and Drive Productivity by Leveraging Kubernetes

Published By: AWS     Published Date: Jun 04, 2019
Description Zendesk is a customer service software company that serves over 125,000 organizations around the world. Wanting to create better experiences for its end users and their customers, Zendesk realized that operating on-premises made it difficult for their developers to provision the resources needed to innovate. To simplify the developer experience, Zendesk migrated to AWS and used containers to bolster portability between on-premises and the cloud. Now operating a massive, distributed container-based environment, Zendesk needed an all-in-one monitoring solution that matched their environment's scale and agility.
Tags : 
    
AWS

Migrate From Costly Applications & Databases and Onto the Cloud with Apps Associates

Published By: AWS     Published Date: Jul 24, 2019
What you'll learn in this webinar: Optimize your operations by taking advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS). Migrate your Oracle applications and databases to AWS and get all the benefits of the cloud. Migrating mission-critical Oracle databases and applications to the cloud is complex and you may feel locked into your platform. Amazon Aurora provides commercial-grade database performance and availability at a fraction of the cost. Apps Associates—an AWS Partner Network (APN) Partner and Oracle expert—can migrate enterprise workloads to the cloud, freeing customers to focus on higher-value initiatives. Watch this webinar to learn how to: Run your entire Oracle database and application environment on the cloud Take advantage of lower IT costs on the cloud and reduce your Total Cost of Ownership (TCO) Leverage Amazon Aurora to help satisfy your company’s cloud-first mandate, improve security, and reduce risk
Tags : 
    
AWS

ESG Assessing the Financial Impact of HPE InfoSight Predictive Analytics

Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Applications are the engines that drive today’s digital businesses. When the infrastructure that powers those applications is difficult to administer, or fails, businesses and their IT organizations are severely impacted. Traditionally, IT assumed much of the responsibility to ensure availability and performance. In the digital era, however, the industry needs to evolve and reset the requirements on vendors. HPE Nimble Storage has broken away from convention and transformed how storage is managed and supported with the HPE InfoSight predictive analytics platform. HPE engaged ESG to conduct a quantitative survey of the HPE Nimble Storage installed base, as well as non-HPE Nimble Storage customers, to better assess how HPE InfoSight positively impacts customer environments. Both HPE InfoSight telemetry data and ESG’s quantitative survey data show that the benefit delivered to HPE Nimble Storage customers is significant, driving: • 79% lower IT operational expenses. • 73% fewer trouble ti
Tags : 
    
Hewlett Packard Enterprise
Start   Previous    1 2 3 4 5 6 7 8 9 10    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.