customer management

Results 201 - 225 of 1199Sort Results By: Published Date | Title | Company Name

Making IoT Connectivity Secure and Simple for Retailers

Published By: Intel     Published Date: Apr 11, 2019
The Internet of Things (IoT) unleashes valuable business insights through data that’s gathered at every level of a retail organization. With IoT and data analytics, retailers now have the capability to gather insight into customer behavior, offer more personalized experiences, achieve better inventory accuracy, create greater supply chain efficiencies, and so much more. But with data comes great risk. A recent report by security firm Thales and 451 Research found that 43 percent of retailers have experienced a data breach in the past year, with a third reporting more than one breach.1 Intel® technology-based gateways and Asavie, a provider of next-gen enterprise mobility management and IoT connectivity solutions, offer a security connectivity solution that minimizes the effort and cost to businesses to ensure safety from cybersecurity attacks. In addition, the Intel/Asavie IoT solution provides retailers with a solid basis to build their smart, connected projects:
Tags : 
    
Intel

Navigating Your Last Mile Routing Strategy

Published By: WorkWave     Published Date: Apr 18, 2019
The “last mile,” that tricky distance from final transit hub to customer has long been a logistical, management and customer service challenge for delivery service providers. Today, pen and paper just aren’t enough to get business operations where they need to be. With increased delivery volume and customer expectations, the bar is being set higher and higher. Delivery service providers need the right tools to execute a flawless last mile routing strategy and stand out from the competition.
Tags : 
    
WorkWave

Four Steps to Successful Omnichannel Order Management Fulfillment. An Industry Leaders Guide

Published By: IBM UK&Ireland     Published Date: Nov 14, 2017
The key to order management success is to recognize that the product alone is no longer what is being sold, but the entire purchase experience from the point of view of the customer. Each retail task is a challenge that brings the customer and their needs to the center of the conversation. With the help of IBM Order Management and Watson Order Optimizer, your company can address the key challenges of optimizing inventory and minimizing cost-to-serve while delivering omni-channel services that satisfy your customers.
Tags : 
success management, optimization, watson order optimizer, customer success, omni channel, ibm
    
IBM UK&Ireland

Aberdeen Report: Current Performance Management Solutions May Be Putting your Business at Risk

Published By: Dyn     Published Date: Oct 04, 2016
With nearly 80% of businesses experiencing four or more disruptions to their site each month, Aberdeen Group recently conducted a study to get to the root of today's internet performance challenges. Read the findings and discover how companies: Improve resolution times resulting from web outages - 65% of companies experience an hour or more to repair an internet related outage Increase customer satisfaction by 30% - A consistent, reliable and fast web experience is your key to happy, loyal customers Protect revenue - 60% of businesses record a minute of downtime resulting in a $1,000 loss in revenue Are your online services and sites built for resiliency or destined for the headlines? Get the report to find out how leading organizations are bucking the stats and implementing Internet Performance Management (IPM ) tools to boost time to resolution and improve site performance.
Tags : 
performance management, website, internet, dns, web service management
    
Dyn

DNS For Hybrid Cloud Success

Published By: Dyn     Published Date: Nov 03, 2016
We all know that hybrid cloud adoption is exploding, with 80% of enterprises having at least some infrastructure in the cloud. This growth includes increased use of the internet to deliver applications, sites and services to employees, partners and customers. These companies need an internet performance management (IPM) strategy to ensure those services reach users effectively, starting with DNS. Join Trip Kucera and Dyn VP, Gary Sloper, as they discuss the impact of cloud and internet infrastructure across the cloud adoption lifecycle. Key focus points include: • Optimizing round trip times and latency, from time to first byte, to internet routing • Understanding and comparing cloud service providers • Protecting your service from route hijacks, DDoS attacks and mitigating vulnerabilities. Watch this short Video Webinar and learn how focusing on the DNS layer can help you plan, migrate and optimize your way to cloud success!
Tags : 
dyn, dns, hybrid, hybrid cloud, ipm, networking, enterprise applications, business technology
    
Dyn

Active Management of the Customer Experience with Proactive Customer Care

Published By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : 
ibm, telecom, customer experience, proactive customer care, csp, communication service providers
    
IBM

Seven Reasons You Need Predictive Analytics Today

Published By: IBM     Published Date: Jan 18, 2017
Predictive analytics has come of age. Organizations that want to build and sustain competitive advantage now consider this technology to be a core practice. In this white paper, author Eric Siegel, PhD, founder of Predictive Analytics World, reveals seven strategic objectives that can only be fully achieved with predictive analytics. Read this paper to learn how your organization can more effectively: Compete – Secure the most powerful and unique competitive stronghold Grow – Increase sales and retain customers competitively Enforce – Maintain business integrity by managing fraud Improve – Advance your core business capacity competitively Satisfy – Meet today's escalating consumer expectations Learn – Employ today's most advanced analytics ....and finally, render your business intelligence and analytics actionable.
Tags : 
predictive analytics, increase sales, customer retention, fraud management, consumer expectations
    
IBM

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Jul 26, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
Tags : 
scalability, data warehousing, resource planning
    
IBM

IBM InfoSphere Data Replication

Published By: IBM     Published Date: Jul 26, 2017
To compete in today’s fast-paced business climate, enterprises need accurate and frequent sales and customer reports to make real-time operational decisions about pricing, merchandising and inventory management. They also require greater agility to respond to business events as they happen, and more visibility into business activities so information and systems are optimized for peak efficiency and performance. By making use of data capture and business intelligence to integrate and apply data across the enterprise, organizations can capitalize on emerging opportunities and build a competitive advantage. The IBM® data replication portfolio is designed to address these issues through a highly flexible one-stop shop for high-volume, robust, secure information replication across heterogeneous data stores. The portfolio leverages real-time data replication to support high availability, database migration, application consolidation, dynamic warehousing, master data management (MDM), service
Tags : 
ibm, infosphere, data replication, security, data storage
    
IBM

Digital Intelligence Briefing: 2017 Digital Trends

Published By: Adobe     Published Date: Feb 03, 2017
Econsultancy’s 2017 Digital Trends report, published in association with Adobe, is based on a global survey of more than 14,000 digital marketing and ecommerce professionals across EMEA, North American and Asia Pacific markets.
Tags : 
digital trends, customer experience, business transformation, customer experience management
    
Adobe

Equinix Customer Success Story Contentbridge

Published By: Equinix     Published Date: Jul 06, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
Tags : 
customer experience, customer relationship, content management, content digital media, customer interaction service, customer relationship management, content management system, customer experience management
    
Equinix

Equinix Customer Success Story Contentbridge (German)

Published By: Equinix     Published Date: Jul 08, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
Tags : 
customer experience, customer relationship, content management, content digital media, customer interaction service, contact management, content management system, customer experience management
    
Equinix

Equinix Customer Success Story Contentbridge (French)

Published By: Equinix     Published Date: Jul 13, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
Tags : 
customer experience, customer relationship, content management, content digital media, customer interaction service, contact management, content management system, customer experience management
    
Equinix

The Big Book of Experimentation

Published By: Optimizely     Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers. Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better. By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth. Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
Tags : 
    
Optimizely

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies

Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media

Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies

Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media

Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies

Stitch Labs Guide: Why Smart Inventory Management Matters

Published By: Stitch Labs     Published Date: Sep 05, 2014
From increasing sales to improving customer service and effectively testing marketing tactics, learn how streamlined inventory management can positively impact the critical aspects of your business.
Tags : 
stitch labs, stitch labs guide, platform, tips, retail, warehouse, management, optimize
    
Stitch Labs

How Hyperconverged Infrastructure Helps Businesses Meet the Challenges of Tomorrow

Published By: VMware     Published Date: Apr 09, 2019
More than 10,000 customers are using VMware vSAN to quickly adopt hyper-converged infrastructure to accelerate their IT modernization initiatives, reduce their total cost of ownership, and increase their businesses agility in preparation of future needs. Read some of their stories and see how hyper-converged infrastructure powered by vSAN can ease the burden of infrastructure management and create new possibilities for your business.
Tags : 
    
VMware

Customers Share Real-World Benefits From HP Business Service Management Solutions

Published By: HP - Enterprise     Published Date: Jun 04, 2013
HP Business Services Management (BSM), which includes HP Network Management Center, HP Systems Management, and HP Application Performance Management, is a comprehensive performance management solution designed to enable IT organizations to manage a diversity of in-house and cloud based services at a lower cost to the business. HP commissioned Dimensional Research to interview customers who have deployed HP BSM solutions to obtain detailed feedback on the real world benefits provided by these solutions. Dimensional Research conducted 26 in-depth interviews with HP customers as well as researched documented case studies. This report summarizes those findings.
Tags : 
business service, management solutions, bsm, business services management, network management, systems management, business intelligence, data integration
    
HP - Enterprise

10 Principles for Building an Effective Human Capital Plan

Published By: TriNet     Published Date: Jul 28, 2015
This white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.
Tags : 
human capital plan, talent development, human capital issues, customer experience improvement, employee training management, employee retention, customer recommendation, customer impressions
    
TriNet

IT Data Management: Gleaning deep insights with a digital crystal ball

Published By: LogLogic     Published Date: Mar 15, 2012
Garnering critical IT insight helps organizations and individuals make the right decisions to better serve customers, partners, regulatory bodies and internal employees and answer many important business challenges. This whitepaper describes LogLogic's philosophy and evolution of IT Data Management.
Tags : 
log management, siem, big data, storage, sem, pci compliance, it operations, data storage
    
LogLogic

Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : 
contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
    
Genesys

Beyond BPM - Enterprise Workload Management Reduces Costs & Improves Customer Service

Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
Tags : 
contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
    
Genesys
Start   Previous    2 3 4 5 6 7 8 9 10 11 12 13 14 15 16    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.