customer management

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Office 365 Adoption: Identity and Mobility Management Challenges

Published By: Okta     Published Date: Nov 09, 2016
Microsoft made a massive push to the cloud in 2014, and as a result Office 365 is taking off. We’re seeing it in how Okta customers are using Okta to connect to Office 365 in increasing numbers. However, Office 365 is unlike any other cloud app in its complexity, and it is best for IT to plan and deploy solutions around identity and mobility management in concert with their Office 365 rollout to get maximum user adoption. Download this white paper now!
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Okta

Customer Identity and Access Management (CIAM) Buyer’s Guide

Published By: Ping Identity     Published Date: Feb 12, 2016
Over the last five years, there has been a major shift in how enterprises need to look at and secure customer identities while offering access to critical applications. Hyper-connected customers are blurring the lines of customer interactions. They’re adopting new patterns of engagement that spread the customer journey and experience across multiple channels.
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Ping Identity

Want to take on IT sprawl? Start thinking like an urban planner.

Published By: OnBase by Hyland     Published Date: May 17, 2017
Sprawl isn’t just a problem for cities. IT sprawl can hurt organizations, too. If left unchecked, multiple systems and platforms can cause inefficiency to rise and customer satisfaction to fall. Instead, think like an urban planner and manage growth with a master plan. In this white paper, see how you can put IT sprawl in its place with a single, scalable information management platform.
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sprawl, applications, content, information, management, systems, cio, hyland, onbase, platform, ecm, infrastructure, repository, hub, enterprise, data, white, paper, storage
    
OnBase by Hyland

Helping You Build What’s Next

Published By: Google     Published Date: Aug 09, 2017
Get the low-down on the highlights from Google's marquee cloud conference in San Francisco. From unparalleled infrastructure to customer value and product innovation, Google Cloud Next ’17 showcased insights and solutions from across the industry. Whether you’re an enterprise or a startup, Google Cloud is here to help you build what’s next.
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customer experience, customer analytics, customer experience management, cloud
    
Google

Assuring Loan Quality Through the Loan Completion Process

Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset
    
Fiserv

2018 Outlook: Customer Experience and Security Strike a Balance

Published By: Fiserv     Published Date: Jan 16, 2018
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes: •Global payment initiatives •Open Banking standards •Artificial intelligence and machine learning •Consumer demand for real-time fraud prevention and detection
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2018 trends, aml trends, money laundering trends
    
Fiserv

Improve Your Social Customer Experience

Published By: Spredfast     Published Date: Nov 15, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
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social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media, social media support, social media customer care, client management software, customer support software, social media management tools, social media monitoring, social media training, social media marketing companies, social media analytics, social media marketing, social media software, social media management software
    
Spredfast

How Construction Technology is Saving Time, Money, and Jobs

Published By: Procore     Published Date: May 28, 2019
The successful construction companies of tomorrow will be those that have critically reviewed how they manage their business and how they run their projects, making changes to their systems and processes to become more efficient at delivering client value. Download this eBook to learn exactly how construction technology can help your business remain competitive by: ? Increasing efficiency and productivity ? Reducing delays and costs ? Enabling better communication and collaboration ? Improving customer satisfaction ? Engaging an ever-evolving, tech savvy workforce Procore is a construction management platform that improves efficiency and reduces risk by giving contractors complete control and visibility of their business. Project Management, Quality & Safety, Construction Financials, and Field Productivity tools give office and site-based users access to the information and functionality they need, on any mobile device. As a platform, Procore’s ability to integrate with other leading
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Procore

Smarter & faster: helping transportation and logistics companies improve fleet management decision

Published By: Here Technologies     Published Date: Mar 29, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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here technologies, transport and logistics
    
Here Technologies

Legen Sie jetzt den Grundstien für die Zukunft des Kundenservice in Ihrem Unternehmen.

Published By: Microsoft     Published Date: Nov 23, 2016
Egal, In Welchem Teil Der Welt Sie Sich Befinden, Eines Ist Sicher: Die Erwartungen In Bezug Auf Den Kundenservice Sind In Den Letzten Jahren Gestiegen. Das Betrifft Einfachheit, Schnelligkeit, Fachwissen Des Servicemitarbeiter Und Vor Allem Verfügbarkeit Der Kanäle Und Digitale Transformation.
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customer service, digital transformation, customer experience management
    
Microsoft

Open Technology Solutions Highlights the Criticality of Inline Data Reduction

Published By: Pure Storage     Published Date: Jul 18, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage

10 ways manufacturers can recoup the costs of digitalization efforts

Published By: Infor     Published Date: Mar 03, 2017
The goal of warehouse operations is perfect order fulfillment: to deliver exactly the items a customer ordered, on time and with optimal efficiency. The warehouse module of an enterprise resource planning (ERP) solution can help smaller warehouses achieve this goal. But ERP warehouse modules have limitations that can make it smarter for companies with more complex operations to turn to the added capabilities of an advanced warehouse management system (WMS).
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enterprise resource planning, erp, erp solutions, enterprise applications
    
Infor

Open Technology Solutions Highlights the Criticality of Inline Data Reduction

Published By: Pure Storage     Published Date: Jul 26, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage

BPM for Dummies

Published By: IBM     Published Date: May 28, 2015
Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
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business process management, bpm, bpm solutions, customer satisfaction, automation, decision management, business management, business process automation, customer relationship management
    
IBM

Powering Up Customer Experience: How utilities can reinvent their business model

Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
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ibm, analytics, energy, utilities, customer experience, social media, data, customer management
    
IBM

Customer Experience Management For Energy Companies: The Path to Happy Customers & Greater Results

Published By: IBM     Published Date: Apr 20, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
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ibm, customer experience management, cem, energy, utilities, energy sector, aberdeen group
    
IBM

Seven principles for achieving high performance and scalability for information integration

Published By: IBM     Published Date: Jan 27, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
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IBM

Addressing customer analytics with effective data matching

Published By: IBM     Published Date: Jan 27, 2017
High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-c entric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
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IBM

Oracle Engineered Systems and GDPR

Published By: Oracle     Published Date: Jan 28, 2019
Oracle Engineered Systems are architected to work as a unified whole, so organizations can hit the ground running after deployment. Organizations choose how they want to consume the infrastructure: on-premises, in a public cloud, or in a public cloud located inside the customer’s data center and behind their firewall using Oracle’s “Cloud at Customer” offering. Oracle Exadata and Zero Data Loss Recovery Appliance (Recovery Appliance) offer an attractive alternative to do-it-yourself deployments. Together, they provide an architecture designed for scalability, simplified management, improved cost of ownership, reduced downtime, zero-data loss, and an increased ability to keep software updated with security and patching. Download this whitepaper to discover ten capabilities to consider for protecting your Oracle Database Environments.
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Oracle

Oracle Private Cloud Appliance

Published By: Oracle     Published Date: Jan 28, 2019
Oracle Private Cloud Appliance is a converged infrastructure system designed for rapid and simple deployment of private cloud at an industry-leading price point. Whether customers are running Linux, Microsoft Windows or Oracle Solaris applications, Oracle Private Cloud Appliance supports consolidation for a wide range of mixed workloads in medium-to-large sized data centers. High-performance, low-latency Oracle Fabric Interconnect and Oracle SDN allow automated configuration of the server and storage networks. The embedded controller software automates the installation, configuration, and management of all infrastructure components at the push of a button. Customers need to enter only basic configuration parameters and create virtual machines (VMs) manually or by using Oracle VM Templates to get a full application up and running in a few hours. With Oracle Enterprise Manager, the Oracle Private Cloud Appliance is transformed into a powerful private cloud infrastructure that integrates
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Oracle

Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media

Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
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ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter, network provisioning, network security, access control, authentication, internet security, web service security, mobile device management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media

Published By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter, network provisioning, network security, access control, authentication, internet security, web service security, mobile device management
    
CA Technologies

Deliver Secure, New Business Services in a Multi-Channel Customer Environment

Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies

Identity as the New Perimeter: Securely Embracing Cloud, Mobile and Social Media

Published By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter, network provisioning, network security, access control, authentication, internet security, web service security, mobile device management
    
CA Technologies
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