customer management

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Exceptional Application Experience - Delivering Exceptional Customer App Experience

Published By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
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application experience, application delivery, customer app experience, user satisfaction, application performance management, business activity monitoring, customer satisfaction, enterprise software, performance testing, quality assurance, configuration management, service management
    
CA Service Assurance

Customer Self-Serve in B2B Order To Cash

Published By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
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customer experience management, customer retention, customer relationship management, crm tools, roi, project management, financial management, business technology
    
Genpact

Improving Customer Contract Management Using Failure Forecast Modeling

Published By: Genpact     Published Date: Jul 30, 2012
A global transportation company was challenged with high contract cost due to frequent part failures. Genpact implements the right Failure forecast modeling technique to reduce overall part consumption by ~43% till the life of the contract.
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failure forecasting, customer contract management, transportation, analytical applications, information management, business technology
    
Genpact

CRM Without Compromise: A Strategy for Profitable Growth.

Published By: SAP Inc.     Published Date: Jun 16, 2009
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
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crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, growth, profitable, profitability
    
SAP Inc.

Overall Approach to Data Quality ROI.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole.
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roi, data quality, sap, return-on-investment, crm, erp, enterprise resource management, customer relationship management, crm, business intelligence, referential integrity, sql, data quality scoring, target marketing, enterprise applications, data management, enterprise resource planning, return on investment, international computing
    
SAP Inc.

Learning from BPM Leaders.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Read about the benefits, prerequisites, and impact of successful business process management (BPM) initiatives, with a closer look at the United States.
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bpm, bpm, business process management, software implementations, sap, idg, cio2cio, soa, service-oriented architecture, it management, knowledge management, customer service management, business product owner, bpo, metrics, storage area networks, international computing
    
SAP Inc.

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services, platform, sap, service-oriented architecture, xl 3.0, data management, developer, source, data integration, business intelligence, legacy, crm, customer relationship management
    
SAP Inc.

Identity Management for Customer and Partner Portals

Published By: Okta     Published Date: Jul 05, 2012
For many organizations, portals are an increasingly important way of providing critical application access to partners and/or customers. Assembled from multiple web applications, portals introduce unique identity management challenges, because unlike internal employees, users from customers or partners aren't typically stored in the corporate directory. This forces administrators to maintain multiple user-stores and end-users to register, and manage logins for, each app individually.
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okta, partner portals, enterprises, target applications, it management
    
Okta

Complimentary SuccessFactors Case Study: Int'l Center for Research on Women

Published By: Success Factors     Published Date: Aug 10, 2012
When ICRW was forced to reduce its HR headcount, the center began looking for ways to automate performance management. With the help of SuccessFactors Professional Edition Performance Management, ICRW's HR staff was able to provide better service without adding headcount.
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successfactors, sap, customer testimonial, case study, icrw, performance management, sherian roggeband
    
Success Factors

4 Ways Intelligent Virtual Assistants Improve Self-Service and the Customer Experience

Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
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online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding, customer experience management, business technology
    
CodeBaby

Healthcare Solution Guide: Virtual Assistants Optimize Benefits Enrollment and Insurance Exchanges

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth, business technology
    
CodeBaby

Healthcare Solution Guide: Virtual Assistants Innovate Patient Engagement and Disease Management

Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA health adviser.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth, business technology
    
CodeBaby

5 eCommerce Behaviors That Shocked the Experts

Published By: Clicktale     Published Date: Dec 03, 2012
Count down and find out these 5 lessons the experts had to share about eCommerce behaviors.
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ecommerce, customer experience management
    
Clicktale

Monetizing the Internet of Things

Published By: Aria Systems     Published Date: Sep 21, 2015
Here at Aria Systems, we live and breathe all things related to monetization via customer care and relationships. We live in a world where recurring revenue management is becoming a dominant theme. Lately theres been a natural gravitation to the Internet of Things/Internet of Everything, and the synchronicity between the business models the IoT produces and how Aria is serendipitously designed to support all of it. Simply put, we want people to think a lot about the new age the IoT heralds. To that end, this post is the first in a series intended to explore the monetization of the IoT in some depth; i.e.,the Monetization of Things.
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Aria Systems

Articulating DAM Return on Investment

Published By: Adobe     Published Date: Apr 15, 2016
Every year, consumers demand more personalized content. But the challenge is to deliver that content across new channels, devices, and experiences. Read The Marketers Guide to Articulating DAM Return on Investment to learn why a digital asset management solution can be the key to delivering more content, faster. Read the Adobe white paper to learn more about: Why you need DAM over other content storage solutions How to make the ROI case for DAM Companies who have used DAM for success
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adobe, customer experience, dam return, digital asset management, return on investment, marketing
    
Adobe

The Blueprint Redefined

Published By: Adobe     Published Date: Mar 03, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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customer experience, modern digital foundation, digital experience, asset management
    
Adobe

Breaking the DAM

Published By: Adobe     Published Date: Mar 16, 2017
Theres no doubt that your digital asset management system (DAM) can change everything when it comes to delivering the right customer experience at the right time. According to 78% of marketers, DAM is key to speed up time to market. It fast-tracks everything from asset creation and management to campaign delivery. A next-generation DAM can turn your content marketing into compelling customer experiences. To learn more content marketing tips, read Breaking the DAM.
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dam. digital asset, management, asset management, asset creation, customer experience
    
Adobe

The Blueprint Redefined

Published By: Adobe     Published Date: Apr 17, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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customer experience, modern solutions, modern digital foundation, streamlined technology, user friendly interface, personalization, asset management
    
Adobe

The Blueprint Redefined

Published By: Adobe     Published Date: Jun 22, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You cant give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. Youll learn: How a unified platform lets you easily manage and refine customer experiences Three steps to deliver great digital experiences on all devices The roles of personalization, analytics, and asset management
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campaign management, customer experiences, digital experience, analytics, asset management, personalization
    
Adobe

Customer Data Management Framework

Published By: Gigya     Published Date: Jun 08, 2015
Companies recognize the importance of managing employee identities, data and permissions. But managing customer identity data requires an entirely different set of tools and technologies in order to keep up with the flood of data being generated as consumers interact across channels and devices.
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customer data management, employee identities, sso standards, organizational data silos, data privacy compliance, enterprise applications
    
Gigya

SAML as an SSO

Published By: Gigya     Published Date: Jun 08, 2015
The rise of eCommerce, social networks, mobile and connected devices has surfaced SAML as a key solution to develop a customer identity access management (cIAM) strategy to keep up with the flood of cross-channel consumer data.
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ecommerce, social networks, mobile devices, customer identity access management, cross-channel consumer data, it management
    
Gigya

The Customer Decision Hub Whats inside your customer brain?

Published By: Pega     Published Date: Sep 11, 2015
In this e-book, Pegasystems Vince Jeffs explains why firms must aspire to win over fickle and demanding consumers and to do it efficiently and effectively - they need a Customer Decision Hub a customer relationship management brain with memory and predictive intelligence.
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Pega

PeopleFluent Mirror Suite for Talent Management Product Report

Published By: PeopleFluent     Published Date: Oct 07, 2015
This report includes analysis of the types of customers (company sizes, industries etc.) that use PeopleFluent, a discussion of its key use cases, what companies and users like most about the product, and areas for improvement, as well as comparisons that show how PeopleFluent stacks up against other leading talent management products. It also includes independent research and an interview with the vendor.
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peoplefluent, talent management, business software, talent management product, user interface
    
PeopleFluent
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