customer management

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7 Lessons From The Shopping Cart: A Practical Guide to More Profitable e-Commerce

Published By: EPiServer Inc.     Published Date: Sep 16, 2013
E-commerce is everywhere. More people are shopping for a greater variety of products than ever before. And while some countries are ahead, in all developed economies it is a matter of when, not if, e-commerce will become a significant revenue stream for every retail business. In this guide, we'll look at seven lessons today's retailers should learn if they are to gain maximum benefits from their e-commerce operations. Together, these lessons can help take your e-commerce operation forward enabling you to capture more sales, more often.
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e-commerce solutions, customer experience management, e-commerce strategy, e-commerce success, social e-commerce, mobile e-commerce
    
EPiServer Inc.

Smart Solutions for the Paperless Office

Published By: Epson     Published Date: Nov 20, 2017
A customer may store heavy file boxes in one of its warehouses, but Fireproof Records Center spends a lot of time strategizing about the paperless office. Based in Grove City, Ohio, the company helps businesses in central Ohio manage information more efficiently, offering a suite of cloud document management and scanning tools, including the easy-to-use Epson WorkForce® color document scanner.
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Epson

Smart Solutions for the Paperless Office

Published By: Epson     Published Date: Nov 21, 2017
A customer may store heavy file boxes in one of its warehouses, but Fireproof Records Center spends a lot of time strategizing about the paperless office. Based in Grove City, Ohio, the company helps businesses in central Ohio manage information more efficiently, offering a suite of cloud document management and scanning tools, including the easy-to-use Epson WorkForce® color document scanner.
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Epson

Adopting Omnichannel in Your Business - Enhancing Experience and Achieving Operational Excellence

Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson

Equinix Customer Success Story Contentbridge

Published By: Equinix     Published Date: Jul 06, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media, customer interaction service, customer relationship management, content management system, customer experience management
    
Equinix

Equinix Customer Success Story Contentbridge (German)

Published By: Equinix     Published Date: Jul 08, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media, customer interaction service, contact management, content management system, customer experience management
    
Equinix

Equinix Customer Success Story Contentbridge (French)

Published By: Equinix     Published Date: Jul 13, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
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customer experience, customer relationship, content management, content digital media, customer interaction service, contact management, content management system, customer experience management
    
Equinix

Automating Fax and Email Orders into ERP to Complete Your E-Vision

Published By: Esker     Published Date: Jul 15, 2013
Whether the number is a minority or a majority of total sales order volume, fax often represents the bulk of a company’s order management expenses. Fax orders typically require a separate processing environment made up of fax machines or, preferably, fax server software to capture orders and distribute them among CSRs who enter the information into ERP applications.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management, erp, data management
    
Esker

Sales Order Processing Buyer's Guide: Questions to Ask When Choosing Automation Solution Provider

Published By: Esker     Published Date: Jul 16, 2013
Manually processing sales orders is inherently labor-intensive, time-consuming and error-prone, requiring valuable resources to manage each part of the process.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management erp, data management
    
Esker

MEDRAD Case Study

Published By: Esker     Published Date: Jul 16, 2013
Case Study: MEDRAD, INC: Creating a Paperless Environment for Customer Order Processing.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management, erp, data center
    
Esker

MEMC to Eliminate Manual Sales Order Entry with Sales Order Automation Solutions from Esker

Published By: Esker     Published Date: Jul 16, 2013
To address the inefficiencies related to manual order processing, MEMC began to search for an automated solution that would capture orders and input them directly into its SAP system.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management, erp, data management
    
Esker

Automated Sales Order Processing for Order-to-Cash Performance with ERP Systems

Published By: Esker     Published Date: Jul 16, 2013
Companies today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management erp, it management
    
Esker

Customer Service Workbook: How AI-Driven Automation Drives Customer Service Excellence

Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media, enterprise applications, electronics
    
Esker

7 Reasons Automating Fax & Email Orders in SAP is a Brilliant Business Move

Published By: Esker     Published Date: Dec 18, 2015
Read the Guidebook to learn specific ways your company can save time and money with electronic order processing while keeping customers happy.
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esker, erp, order management, customer management
    
Esker

Customer Service Workbook: How Automation Drives Customer Service Excellence

Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management, business intelligence
    
Esker

4 Reasons Supply Chain Leaders Are Investing in Order Management Automation

Published By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
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Esker

Improving The Customer Experience: How Order-to-Cash Automation Unites Your Most Strategic Teams

Published By: Esker     Published Date: Jun 29, 2017
Efficient O2C processes play a large role in the customer experience and company success — unfortunately, they can be a challenge to attain when you have different teams working towards different goals. In this eBook, you’ll explore how O2C automation not only improves efficiency, but the entire customer experience, by uniting your five most strategic teams: 1. Order Management 2. E-Commerce 3. Logistics & Distribution 4. Account Receivable 5. Sales Start creating a positive customer experience with a proactive solution. Download your copy of the eBook now!
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order-to-cash, customer experience, machine learning, order management, collections management
    
Esker

8 Accounts Receivable Management Strategies: How To Make Your Process Best-in-Class

Published By: Esker     Published Date: Jun 29, 2017
The impact of accounts receivable (AR) on business success is unquestionable. Not only is it one of an organization’s largest assets, it deals directly with a different type of asset that doesn’t show up on the balance sheet — customers. So why then, do so many organizations still run their AR processes like it’s the mid-90s? You have to admit, it is a bit ludicrous. Despite its vital importance, AR is consistently one of the most under-resourced and operationally outdated business processes. One recent study found that 50% of all businesses still use manual processes for managing their receivables. Fortunately, as this eBook will explore, the reason for AR’s stasis isn’t an unsolvable problem; on the contrary, the strategies for overcoming these challenges are as simple as they are sensible, and any business can do them. Learn More — Download the Accounts Receivable Management eBook!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker

How to Empower Your Company & Customers with Accounts Receivable

Published By: Esker     Published Date: Jun 29, 2017
Wasted time is wasted money — and accounts receivable (AR) departments can waste a lot of both with antiquated billing and collections methods. Download the new white paper‚ Winning the Billing & Collections Battle‚ to learn how your organization can overcome common obstacles in every phase of AR by: • Automating invoice delivery without format restrictions • Giving your customers self-service access to invoices • Modernizing post-sale collections interactions • Going beyond DSO with advanced KPIs and analytics With a complete AR management solution‚ time and money is on your side!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker

Transform Customer Service and Operations Through Order Automation

Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker

Digital Optimizations Value to the Supply Chain

Published By: Esker     Published Date: Jan 08, 2019
Order management inefficiencies can cause a lot of headaches for today’s supply chain leaders — particularly those focused on customer fulfillment. This guidebook explores why digital optimization is an effective strategy for navigating these challenges, and examines the benefits that an AI-driven automated order management solution can bring, including: • Increased order processing speed & accuracy • Enhanced visibility, mobility & collaboration • Improved customer satisfaction & future business opportunities
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Esker

Exact für Projektabrechnung

Published By: Exact Online     Published Date: Jun 14, 2016
Maximieren Sie Ihre Rechnungsstellung und stellen Sie einen optimalen Cashflow sicher, indem Sie Ihre Zeiterfassung und Arbeitszeitverwaltung mit der Rechnungsstellung, Buchhaltung und dem Kundenmanagement integrieren. Online-Zeiterfassung und Rechnungsstellung sind jetzt effizienter denn je.
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customer management, timesheet management, time tracking, maximize your invoicing, crm, accounting, billing, payroll, business management, business process management, customer relationship management, payroll software, workforce management software, financial management, benefits management, expense management
    
Exact Online

Exact für Produktion

Published By: Exact Online     Published Date: Jun 14, 2016
Modernisieren Sie Ihr Produktionsunternehmen, indem Sie Produktion und Buchhaltung mit der Auftragsverwaltung, Bestandsmanagement und dem Kundenmanagement integrieren. So ist alles einheitlich und Sie erhalten eine nie dagewesene Übersicht über Ihre Produktion. Konzentrieren Sie sich auf gewinnbringende Produkte und seien Sie der Konkurrenz einen Schritt voraus.
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production, order management, inventory management, customer management, production management, application integration, application performance management, business integration, business management, business metrics, business process management, customer relationship management
    
Exact Online

Exact für Projektabrechnung

Published By: Exact Online     Published Date: Jun 22, 2016
Maximieren Sie Ihre Rechnungsstellung und stellen Sie einen optimalen Cashflow sicher, indem Sie Ihre Zeiterfassung und Arbeitszeitverwaltung mit der Rechnungsstellung, Buchhaltung und dem Kundenmanagement integrieren. Online-Zeiterfassung und Rechnungsstellung sind jetzt effizienter denn je.
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customer management, timesheet management, time tracking, maximize your invoicing, crm, accounting, billing, payroll, business management, business process management, customer relationship management, payroll software, workforce management software, financial management, benefits management, expense management
    
Exact Online
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