customer management

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Providing Affordable IT Outsourcing with the HP BladeSystem

Published By: HP     Published Date: Jul 08, 2009
Read this white paper to learn how scalable and efficient blade server enclosures can meet your business needs. Learn more today!
Tags : 
it outsourcing, hp bladesystem, sllas, uptime, itoncommand, customer applications, data center, space
    
HP

When the Customer Experience Counts

Published By: Sitecore     Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
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sitecore, customer experience, lifecycle management, web content management, analytics, crm, emarketing, email marketing
    
Sitecore

Evaluating Digital Marketing Systems: Criteria to Consider

Published By: ClickSquared     Published Date: Jul 07, 2009
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
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clicksquared, digital marketing, interactive relationship marketing, irm, lifecycle, marketing intelligence, it foundation, web 2.0
    
ClickSquared

Empower Your Consumer Research Department with Predictive Analysis.

Published By: SPSS     Published Date: Jun 30, 2009
In an intensely competitive marketplace, knowledge is power. The more an airline can learn about what its customers like and don't like about its offerings, the more effective it can be at building customer loyalty and maximizing its revenues.
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spss, american airlines, customer loyalty, maximize revenues, roi, specialized market intelligence, production of information, increased productivity
    
SPSS

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics.

Published By: SPSS     Published Date: Jun 30, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS

Mastering New Challenges in Text Analytics.

Published By: SPSS     Published Date: Jun 30, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
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spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs
    
SPSS

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI.

Published By: SPSS     Published Date: Jun 30, 2009
This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies.
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spss, roi, customer interactions, predictive analytics, return on investment, predictive insight, crm, customer relationship management
    
SPSS

The Predictive Enterprise: Whats So Special About It?

Published By: SPSS     Published Date: Jun 30, 2009
This White Paper provides strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers.
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spss, predictive enterprise, retail management, customer interactions, crm, customer relationship management, customer innovation, business analytics
    
SPSS

Let Customer Feedback Do The Driving and Learn Why.

Published By: SPSS     Published Date: Jun 30, 2009
This paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation and improving the predictive capabilities of the IT organization.
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predictive enterprise, spss, enterprise feedback management, efm, customer-driven innovation, crm, customer relationship management, customer experience
    
SPSS

Who Are My Best Customers? Get Greater Value From Your Customer Database.

Published By: SPSS     Published Date: Jun 29, 2009
This paper will focus on how a company might identify its best customers, but the same process could be used for other customer segments.
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spss, customer management, consumer behavior, customer retention, crm, customer service, cost-effective strategies, customer database
    
SPSS

Data Quality: A Survival Guide to Marketing

Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP

Overall Approach to Data Quality ROI

Published By: SAP     Published Date: Jun 23, 2009
Learn the importance of Data Quality and the six key steps that you can take and put into process to help you realize tangible ROI on your data quality initiative.
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roi, data quality, sap, return-on-investment, crm, erp, enterprise resource management, customer relationship management
    
SAP

Lean BPM: The Era of Collaborative Process-Centric Applications

Published By: SERENA Software, Inc     Published Date: Jun 23, 2009
Learn how to deliver lean business process management (BPM) via collaborative process-centric web applications inexpensively and quickly.  You can develop applications in days rather than months, deploy in minutes and get a quick return on that precious IT investment. Define processes easily, and get them online quickly. Mashup technology for lean BPM makes it simple to build collaborative process-centric applications, without coding.
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collaborative, process-centric applications, serena software, serena, bpm, business process management, it investment, business mashups
    
SERENA Software, Inc

Lean BPM: Process Pain to Process Gain in Three Simple Steps

Published By: SERENA Software, Inc     Published Date: Jun 23, 2009
Lean BPM is focused on radically simplifying how business processes and management are delivered. Processes are designed quickly and easily by the business user closest to the problem. Working solutions are delivered incrementally to your users in record time. Serena delivers the easiest business process development. No coding. No consultants. No kidding.
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serena, serena software, lean bpm, serena, serena software, working solutions, workflow, application
    
SERENA Software, Inc

Lean BPM- The Era of Collaborative Process-Centric Applications.

Published By: SERENA Software, Inc     Published Date: Jun 23, 2009
Learn how to deliver lean business process management (BPM) via collaborative process-centric web applications inexpensively and quickly.You can develop applications in days rather than months, deploy in minutes and get a quick return on that precious IT investment. Define processes easily, and get them online quickly. Mashup technology for lean BPM makes it simple to build collaborative process-centric applications, without coding.
Tags : 
collaborative, process-centric applications, serena software, serena, bpm, business process management, it investment, business mashups
    
SERENA Software, Inc

Transform Information into a Strategic Asset with Data Warehouse

Published By: IBM     Published Date: Jun 16, 2009
Transform information into a strategic asset with data warehouse.
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ibm, ibm db2 warehouse, data warehouse, resource planning, erp, crm, customer relationship management, sales analysis
    
IBM

IBM Identity and Access Management—the key to secure access of your assets.

Published By: IBM     Published Date: Jun 16, 2009
As products go to market quicker, employees, customers, and business partners need the ability to collaborate and access business data—when, where, and how ever they choose. Watch this illustrated demo to see how IBM offers a smarter, business-driven approach to Identity and Access Management. And how IBM’s extensive integration capabilities can enhance productivity without compromising security.
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identity, access management, secure, ibm, mmdg, enterprise single sign on, user data, security
    
IBM

Demand for High Application Availability Soars

Published By: Stratus Technologies     Published Date: Jun 16, 2009
"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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c-level, stratus, itic, end users, customers, partners, high availability, corporate applications
    
Stratus Technologies

CRM Without Compromise: A Strategy for Profitable Growth.

Published By: SAP Inc.     Published Date: Jun 16, 2009
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
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crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
    
SAP Inc.

Email Archiving & Compliance Solutions for mid-sized organizations

Published By: IBM     Published Date: Jun 15, 2009
Small and Mid-market customers struggle to meet ever mounting e-mail archiving requirements and associated compliance demands - often with a limited I/T staff and within strict budgetary guidelines. Compliance requires eMail to be retained more stringently and for longer periods of time - fueling existing challenges of eMail management. Learn more today!
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email archiving, e-mail, compliance, mid-sized, mid-market, email management, ibm, ibm commonstore
    
IBM

Data warehouses: improve strategic decision making with coherent views of data

Published By: IBM     Published Date: Jun 15, 2009
The ability to make quick, well-informed decisions is critical to competitiveness and growth for most companies. Read the white paper to see how Data warehouse solutions can deliver business insight across virtually any business process or function. And also how they're particularly valuable for understanding sales, profiling customers and analyzing business costs.
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ibm, data warehouses, warehouse, data, data solutions, sales, business costs, olap
    
IBM

Considering CRM solutions? First understand CRM best practices

Published By: Sage SalesLogix     Published Date: May 28, 2009
Before committing to a CRM purchase and implementation, it's good to know the experience of those who have already "been there, done that." It can save time and prevent costly missteps.
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crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
    
Sage SalesLogix

Recessionary Marketing: Automation Makes It Click

Published By: Silverpop Engage B2B     Published Date: May 19, 2009
Smaller budgets. Fewer personnel. More pressure to show value. As the recession lingers on, B2B marketers are being called upon to deliver bigger, faster, cheaper results with less resources. But the current economic climate means even companies able to make high-dollar purchases will require more touch points to nurture them through the buying process. Today's business buyers are cautiously working to make smarter, more informed decisions.
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silverpop, engage, roi, metrics, email marketing, opens, clicks, recession
    
Silverpop Engage B2B

Hosted CRM Comparison Guide

Published By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
Tags : 
crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution
    
Tippit, CRM

Hosted CRM Buyer's Guide: Learn what a Hosted CRM system can do for you

Published By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
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tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies, enterprise applications
    
Tippit, CRM
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