customer management

Results 1176 - 1188 of 1188Sort Results By: Published Date | Title | Company Name

Got CRM? Small Business CRM Software Guide

Published By: Surado Solutions, Inc.     Published Date: Jan 29, 2007
The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
Tags : 
enterprise applications, customer relationship management, customer service, crm, crm software, surado
    
Surado Solutions, Inc.

Building a Business Case for Customer-Centric Master Data Management: Don’t Forget the ROI

Published By: Siperian     Published Date: Jan 24, 2007
Discover the essential steps to delivering a solid business case for the right customer-centric MDM architecture and achieve maximum ROI.
Tags : 
roi, data management, return on investment, master data management, mdm, data integration, data quality, siperian
    
Siperian

Bringing Humanity Back to the Web

Published By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
Tags : 
email marketing, liveperson, live chat, chat, customer loyalty, live person, customer support, service management
    
Live Person

Improving Data Quality with Real-Time Web Services

Published By: TowerData     Published Date: Jan 20, 2007
Visitors to your website are valuable leads and capturing their contact information is essential to converting them to customers. However, when prospects enter email addresses and phone numbers into a web form they often make mistakes, such as misspellings and typos, or they falsify data, which prevents you from being able to contact them.
Tags : 
email list, email append, email address, cass, customer database, tower data, database, data quality
    
TowerData

Driving A Single View of The Customer

Published By: Informatica     Published Date: Jan 16, 2007
The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).
Tags : 
crm, data quality, data integrity, customer relationship
    
Informatica

Increasing Email Deliverability: Getting Email to the Inbox

Published By: Campaigner     Published Date: Jan 08, 2007
This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles.
Tags : 
email deliverability, email marketing, email, email filtering, customer reach, customer relationship management, got corp, got corporation
    
Campaigner

Email Marketing ROI: Driving ROI Through Email Relevance

Published By: Campaigner     Published Date: Jan 08, 2007
This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance.
Tags : 
email, roi, relevance, sales & marketing software, email marketing, marketing, ebusiness, customer interaction service
    
Campaigner

Advanced Global Name Recognition Technology

Published By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
Tags : 
business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management
    
IBM

WebSphere Customer Center Product Positioning Paper

Published By: IBM     Published Date: Dec 12, 2006
This paper gives the reader an overview of the functionality of IBM's WebSphere Customer Center, and explains why IBM is the strategic partner that more Fortune 500 companies select as their strategic platform for Customer Data Integration.
Tags : 
cdi, customer data integration, data management, data integration, customer service, customer interaction service, websphere, name matching
    
IBM

Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management

Published By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
Tags : 
marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr
    
Online Insight

How Fast-Growing Companies Obtain CRM Success

Published By: NetSuite     Published Date: Nov 18, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
Tags : 
crm, customer relationship management, smb, small business networks, customer service, customer satisfaction, customer interaction service, netsuite
    
NetSuite

Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI)s

Published By: Customer Chemistry     Published Date: Nov 14, 2006
As part of the ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called Customer Lifetime Value (CLV). CLV is “a marketing metric that projects the value of a customer over the entire history of that customer's relationship with a company.”
Tags : 
marketing, customer lifetime, customer research, customer intelligence, customer relationship management, crm, customer value, customer chemistry
    
Customer Chemistry

Realizing the Business Value of Converged Applications

Published By: IBM     Published Date: Nov 06, 2006
This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers.
Tags : 
convergence, communications convergence, ip telephony, ip faxing, networking, network management, infrastructure, voip
    
IBM
Start   Previous    34 35 36 37 38 39 40 41 42 43 44 45 46 47 48     Next   End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.