customer management

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Enterprises Need the Best Distribution of Apache Cassandra™ and So Much More!

Published By: Datastax     Published Date: Aug 15, 2018
Today’s enterprises continue to differentiate themselves via their cloud applications. But differentiation is getting harder and harder to accomplish. To stand out, you need a flexible, nimble, scalable, always-on data platform that can deliver powerful, game-changing, customer-facing applications. Read this white paper to learn how DataStax Enterprise delivers comprehensive data management through a secure, operationally simple platform built on the best distribution of Apache Cassandra™.
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Datastax

Get the Retail Returns You’ve Always Wanted

Published By: Epicor     Published Date: Aug 10, 2018
In the world of retail, the only returns you want are returns on your business investments. With Epicor Eagle N Series, you get precisely that—a tool that is engineered to go the distance, hit revenue and profit targets, keep customers coming back, and deliver great returns on your technology investment. The latest technology advances, and higher customer expectations, make it critical to have a solution in place meets your business goals and your customer’s needs. This eBook details seven way you can make your Point of Sale system deliver growth and profits including-- • Easy-to-use inventory management tools • Ability to streamline and simplify everyday processes • Keep customers coming back with customized loyalty programs • Get the advantage in-the-aisles with check-out and support through your mobile device This eBook includes comments from Epicor customers that are using the tools Eagle provides to reduce inventory costs, increase margins, and drive customer loyalty.
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor
    
Epicor

Get The Most From Your CRM

Published By: DocuSign UK     Published Date: Aug 08, 2018
In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to meet the speed of business. Enterprises of all sizes and types are adopting CRMs as the norm. CRMs offer a single source of customer information and reduction in paper. Most importantly, they allow companies to do business more rapidly and with greater agility. Read this eBook to learn how you can extend the value of your CRM system to see increases in operational efficiency, lead conversion, customer satisfaction, and sales revenues.
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DocuSign UK

4 Critical Features of a Cyber-Resilient Architecture

Published By: Dell Server     Published Date: Aug 08, 2018
PowerEdge servers protect your customers and business with integrated security Analysts say attacks on firmware are becoming a greater threat to systems, making a cyber-resilient server architecture essential to the modern data center. Dell EMC PowerEdge servers, powered by Intel® Xeon® Scalable processors, deliver comprehensive management tools and robust layers of security to protect hardware and firmware throughout the server lifecycle.
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Dell Server

Build Engaging Applications with Salesforce Heroku and AWS

Published By: AWS     Published Date: Aug 06, 2018
Learn more Salesforce and Amazon Web Services at http://amzn.to/2zhcn1v. Building and releasing cutting-edge applications quickly can be difficult when you lack proper tooling and integrated customer data. Salesforce Heroku delivers a cloud-native, developer-friendly platform that streamlines application development by integrating formerly siloed customer data and removing the burden of infrastructure management, allowing developers to focus their attention solely on creating customer-centric applications. Join the upcoming webinar to hear how the Financial Times builds customer-driven applications with faster cycle times with Heroku and AWS.
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AWS

Take Your Sumtotal LMS To The Limit: Getting the Most Out of Your Solution

Published By: Bluewater Learning     Published Date: Jul 31, 2018
We get it — you are incredibly excited about the potential of your SumTotal solution. And why wouldn’t you be? SumTotal has been around since 1985, longer than almost all the other vendors in the space, and we’ve been building best practices and unique skills that benefit our customers every day. SumTotal customers include a range of Fortune 500 companies, and smaller, high-growth companies spanning nearly 160 ountries. Surveys show that customers like you are mostly happy with SumTotal. But imagine taking SumTotal further. With a little bit of assistance, your SumTotal Learning Management System (LMS) can help you accomplish so much more. As powerful and far-reaching as SumTotal is, anyone could use a little help using it to solve more of their daily learning and talent management challenges. You’re not alone in thinking your SumTotal solution should help you do just that. With the right partner, you can achieve greater business results with SumTotal, removing headaches and hurdles th
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Bluewater Learning

8 Tools to Help Grow Your Retail Business

Published By: Epicor     Published Date: Jul 27, 2018
Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. The Epicor® Eagle N Series® business management solution enables retailers to grow and thrive with powerful analysis tools that tell you ow your business is doing and why. Here is a sneak peek into 8 powerful analysis tools to consider that will help your retail business grow and thrive: 1. Store vs. Store 2. Your Top 100 Items 3. The Market Basket 4. Big Investment, Big Opportunity 5. Excess Limits Success 6. Beware the Hidden Dangers 7. A lot Can Happen in a Year 8. When Costs Change But Pricing Doesn’t View this infographic to get more insight into these 8 powerful analysis tools that will help grow your retail business.
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ecommerce, retail pos, point of sale, epicor eagle, data security, retail inventory
    
Epicor

Loyalty Research Report: Engaging Consumers in an Age of Increasing Brand Distrust

Published By: CrowdTwist     Published Date: Jul 25, 2018
Over the last decade customer-brand relationships have become more and more digitized. Companies have enjoyed access to new technologies, new capabilities, and greater access to customer data. In turn, consumers have become better informed and able to connect with brands with greater flexibility and convenience. However, concerns around mismanagement of customer data, the proliferation of fake news, high profile retailer database breaches, and the Cambridge Analytica scandal has contributed to an erosion of trust between consumers and brands and demands for data privacy. What can brands do to overcome consumer skepticism? What keeps a customer coming back in 2018? And what can brands do to demonstrate relevancy and provide value?
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customer, branding, relationships, consumer, database
    
CrowdTwist

TEI of Azure Infrastructure

Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft

Future of Field Service Report

Published By: Microsoft     Published Date: Jul 20, 2018
Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology. Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT. Some people in the industry have noted that the entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?
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Microsoft

The True Value of Location in Today's Fleet Solutions

Published By: HERE Technologies     Published Date: Jul 19, 2018
Businesses worldwide are being pushed to enhance customer service while streamlining costs and processes. This means looking to solution providers to help reduce the operating costs of vehicle fleets. Discover how HERE Technologies is using location services to boost efficiency, safety, and customer satisfaction. This e-book is for everyone who is developing innovative fleet solutions?that overcome management challenges and help customers gain a competitive advantage
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HERE Technologies

Transform Customer Service and Operations Through Order Automation

Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker

Top 10 Considerations for Bot Management

Published By: Akamai Technologies     Published Date: Jul 02, 2018
Which bot management solution is right for you? Bots are responsible for 30% to 70% of website traffic. They range from good to middling to bad, and from simple to sophisticated. Many bot management vendors say they can solve your bot problem. But can they really? This e-book provides guidance on how to evaluate bot management solutions and understand what the differences mean for you and your customers. We cover the top 10 things to consider when selecting a bot management solution, from accuracy and API protection to flexibility and resilience over time.
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Akamai Technologies

Scale your business with self-service

Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk

Collaboration for Today's Workforce: 3 Ways Any Team Can Work Better with Box

Published By: Box     Published Date: Jun 22, 2018
• Business is changing faster than ever, and disruptors doing things in digital ways are leading the charge in just about every market. If you're not already managing your content in the cloud, it’s time to make a shift. • With Box, teams are unified, collaboration is sped up and productivity is amplified. This ebook illustrates how real Box customers are using the power of the cloud to get every part of their extended enterprise working together, from mobile productivity to streamlined business processes. o Marketing collaboration is integrated when internal teams and external partners work from one digital hub o Sales teams and workers in the field are empowered across any device with mobile productivity o HR streamlines processes for better team workflow and a stronger onboarding experience • To read how Box customers are using Cloud Content Management to enact practical transformation across teams, and to find out how you too can use Box to benefit every line of business within
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Box

3 steps to IT modernization

Published By: Box     Published Date: Jun 22, 2018
Like other IT leaders, you know you have to modernize your IT infrastructure to become more productive, efficient, agile and competitive. So what's holding you back? Many organizations are still devoting anywhere from 60% to 80% of their time, energy, human resources and budget to supporting legacy systems rather than develop transformative solutions. Our new eBook, Your 3-step roadmap to IT modernization, will help you align your approach to IT with the way your business works today — and the way you will work in the digital age: • Increased mobility, multiple device formats and distributed workgroups • Greater collaboration with outside organizations, including customers, suppliers and partners • Essential enterprise risk management features such as compliance, legal, security and data governance Here you'll learn the three stages of IT modernization — from realigning your infrastructure to updating business processes — so you take the right steps.
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Box

Gartner: Reshaping ECM: New Opportunities in the Cloud

Published By: Box     Published Date: Jun 22, 2018
more people than ever before. Whether it's your employees, partners or customers, all your people use enterprise content. And that means content management is becoming increasingly top-of-mind — but companies find it difficult to get it right. In this newsletter, Gartner shares how cloud content management helps you build your content management strategy from the bottom up, enabling you to: o Improve company-wide collaboration and become more customer-centric o Scale your business and reduce cost o Provide security and stability for your entire organization • Download the full Gartner newsletter, Reshaping ECM: New Opportunities in the Cloud. You'll learn about the emerging requirements of top ECM vendors, as well as discover real-world use cases of Cloud Content Management.
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Box

The High Cost of Poor Website Security

Published By: DigiCert     Published Date: Jun 19, 2018
Your organization’s websites are some of its most valuable assets. But they are vulnerable to security issues and criminal attacks. Fortunately, many of these problems are preventable with effective, integrated website security management. For ecommerce sites, you can calculate the cost of downtime in terms of lost revenue. You can add to this the considerable cost of remediation, and beyond this, the damage to customer confidence and trust that may be intangible but will be significant. Even when there are no security issues, inefficient processes result in deployment of additional resource that drives up cost. This article explains why in comparison to the above costs, investing in security management, particularly across SSL/TLS Certificate management, can be a highly efficient and cost effective measure to take.
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DigiCert

Traditional Code Signing Threat Landscape 5 critical vulnerabilities / bad practices to address

Published By: DigiCert     Published Date: Jun 19, 2018
Code signing essentially relies on a Public Key Infrastructure, which means code signing certificates are made out of a pair of public and private key - the public key is signed by a trusted Certificate Authority such as DigiCert, and the private key is kept by the owner and used to sign the code to secure. Although the technology behind code signing certificates is proven, managing them - and by extension managing the private keys - is an activity that can be very complex, especially when the key owner(s) do not understand their value. In order to help customers to solve for the shortcomings in regard to the management of code signing private keys and user access, DigiCert has developed Secure App Service. Download this whitepaper to find out more about how this can help your business.
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DigiCert

eBook: Contact Center Economics and the Cloud

Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys

The Key to Protecting Your Business Amid Cybercrime’s Current Boom

Published By: CA Technologies     Published Date: Jun 01, 2018
Thanks to numerous, headline-making incidents in recent years, cybercrime has risen toward the top of the concern list for many organizations—and the customers with whom they do business. You’ve heard many of the stories. Major health insurers, such as Anthem, Premera BlueCross and CareFirst had personal information for millions of their customers stolen. Sony Pictures experienced a breach that not only embarrassed employees and adversely impacted the release of the high-profile film, “The Interview,” but also damaged systems and applications—making it extremely difficult for the company to conduct business. The list goes on. Some you maybe haven’t heard, like the one about CodeSpaces, a provider of version management services to developers. When attackers were able to gain access to its cloud-based management consoles, they deleted the company’s entire infrastructure and backups—ultimately forcing CodeSpaces out of business. The bad news for organizations like yours is, thanks to the
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CA Technologies

Das API Management Playbook Grundlagen zu Lösungen für das API Management

Published By: CA Technologies EMEA     Published Date: May 24, 2018
In der digitalen Wirtschaft sind Anwendungsprogrammierschnittstellen (APIs) unerlässlich, um Ideen schnell umzusetzen und neue Geschäftschancen zu nutzen. Sie sind die Bausteine der digitalen Transformation und ermöglichen es Unternehmen, eine herausragende Customer Experience bereitzustellen, neue Umsatzquellen zu erschließen und Mitarbeiter, Partner, Anwendungen und Geräte jederzeit und überall mit Daten zu verbinden.APIs sind nicht unbedingt eine neue Technologie, aber in der heutigen digitalen Welt ist ihre Bedeutung gewachsen, und sie sind für jeden Aspekt des Unternehmens wichtig geworden. Dies wiederum hat den Bedarf an einem effektiven API Management erhöht. Aber wie sieht eine effektive Lösung aus?Im API Management Playbook wird erläutert:• Warum die digitale Transformation in der Application Economy unerlässlich ist• Warum APIs die Bausteine der digitalen Transformation sind• Auf welche wichtigen Interessenvertreter in Ihrem Unternehmen APIs Auswirkungen haben• Was der API-Le
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CA Technologies EMEA

The API Management Playbook

Published By: CA Technologies EMEA     Published Date: May 23, 2018
In the digital economy, application programming interfaces (APIs) are essential for executing ideas quickly and seizing new business opportunities. They are the building blocks of digital transformation, enabling organizations to deliver exceptional customer experiences, create new revenue streams and connect employees, partners, apps and devices to data—anytime, anywhere. APIs are not necessarily a new technology, but in today’s digital world, they have risen in prominence and become important to every facet of the enterprise. This in turn has increased the demand for effective API management. But what does an effective solution look like? The API Management Playbook will help you understand: • Why digital transformation is crucial in the application economy • How APIs are the building blocks of digital transformation • Which key stakeholders in your organization are impacted by APIs • What the API lifecycle is and how it relates to API management
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CA Technologies EMEA

Guida strategica all'API Management

Published By: CA Technologies EMEA     Published Date: May 23, 2018
Nell'economia digitale, le API (Application Programming Interfaces) sono essenziali per concretizzare rapidamente le idee e approfittare delle nuove opportunità di business. Rappresentano la chiave per la digital transformation, consentendo alle aziende di offrire una customer experience eccezionale, creare nuovi flussi di ricavi e permettere a dipendenti, partner, app e device di accedere ai dati ovunque e in qualsiasi momento.Le API non sono necessariamente una nuova tecnologia, ma nel mondo digitale di oggi hanno assunto una particolare rilevanza in ogni aspetto del business. Questo ha accresciuto l'esigenza di implementare una soluzione di API Management realmente efficace. Ma quali sono le caratteristiche di una soluzione efficace?
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CA Technologies EMEA
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