customer management

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How To Improve Customer Service

Published By: Oracle     Published Date: Dec 13, 2011
VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, best practices, business activity monitoring, business management, business process automation, customer interaction service, customer satisfaction, customer service
    
Oracle

Your Checklist for Evaluating Global Managed Services, Including Cloud Services

Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.

Giant Tiger bridges the gap in financial planning - Aligning local stores with corporate objectives

Published By: IBM Software     Published Date: Oct 04, 2011
With a network of more than 200 stores across Canada, Giant Tiger wanted to find a better way to align local financial and operational planning with central corporate objectives. Learn how they automated budgeting and forecasting processes and enabled store-based users to enter actual data directly into the system via a simple web interface to reduce the budgeting cycle by up to 85 percent, save approximately 220 hours per month for store-based staff, and receive a full return on investment within 24 months.
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customer, perfomance management, technology, ibm, planning objectives, budget, forecasting, investment
    
IBM Software

UNLOCK THE POWER OF EMPLOYEE ENGAGEMENT.

Published By: Globoforce     Published Date: Sep 29, 2011
What if you could increase your employee engagement scores by double digits - in just 12 months? You can get the keys to engage employees and transform your company culture with Globoforce.
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employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation, sales incentive, corporate incentive, perfomance management solutions
    
Globoforce

Identify and Eliminate Common SAP Application Performance Challenges

Published By: Aternity     Published Date: Sep 29, 2011
Published by Aternity, the paper includes 8 real-world cases detailing how Aternity empowers SAP customers with a user-centric approach to proactive IT management.
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aternity, sap, application performance, it management, training, real-time, application integration, application performance management, business process management, data quality, desktop management
    
Aternity

Put Employee Retention on the Top of your Priority List.

Published By: Globoforce     Published Date: Sep 29, 2011
Your employees are ready to walk. How at risk are you? This brief reveals how you can improve employee engagement and reduce turnover.
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employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation, sales incentive, corporate incentive, perfomance management solutions
    
Globoforce

Unlock Employee Engagement with Real-Time Performance Management

Published By: Globoforce     Published Date: Sep 29, 2011
Gain valuable insight into how to fuel great performance with real-time feedback that results in higher employee engagement.
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employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation, sales incentive, corporate incentive, perfomance management solutions
    
Globoforce

How to Gain Business Benefits from Customer Feedback

Published By: Custvox     Published Date: Sep 22, 2011
This free white paper will teach you how to build a modern Customer Feedback Management practice.
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customer experience management, customer feedback management
    
Custvox

IT Guide to Customer Experience Management

Published By: Adobe     Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias, business process automation, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Adobe

The Business Case for Automating Document Driven Business Processes

Published By: Kofax     Published Date: Sep 08, 2011
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
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kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax

Customer Centricity: The Key to Success in Retail Banking

Published By: Kofax     Published Date: Sep 08, 2011
See how some retail banks have redirected their focus to a more customer -centric approach. This whitepaper includes success stories from Banco Inversis and GMAC Commercial Mortgage Corporation (now Ally Financial) which highlight how Kofax has helped them maintain and even increase their competitive edge.
Tags : 
kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax

Enterprise Capture: Enabling Customer Service Improvement, Cost Cutting, and Compliance for Financia

Published By: Kofax     Published Date: Sep 08, 2011
This whitepaper will review how business processes are more efficient in an electronic data environment. Enterprise Capture enables customer service improvement, cost cutting, and compliance for financial institutions such as Flagstar and Randolph Brooks Federal Credit Union (RBFCU).
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kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax

Easily Build Mobile Apps for iOS and Android

Published By: Adobe     Published Date: Sep 08, 2011
Discover how to build mobile apps and learn more about minimizing development time and the re-use of components across device platforms.
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adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias, osgi, sling, java, ios, android, mobile data systems, pda, smart phones, wireless application software, wireless infrastructure, wireless phones, application integration
    
Adobe

Grow Profit Margins, Increase Market Share With IFS Applications™ For Food and Beverage

Published By: IFS     Published Date: Aug 11, 2011
IFS Applications is a comprehensive, industry-specific solution that helps you balance supply and demand, streamline the supply chain, comply with new regulations, and turn new customers into repeat customers.
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ifs applications™, food and beverage, supply chain, crm, customer relationship management, performance management, application performance management, business process automation, business process management, enterprise software, supply chain management, customer experience management
    
IFS

CRM for Small Businesses

Published By: SugarCRM     Published Date: Aug 10, 2011
As your business grows, you'll likely encounter new customer management issues-in service, sales, marketing or all three. Here's how SugarCRM can help
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SugarCRM

Comparison Guide: On-Premise CRM

Published By: Focus CRM     Published Date: Aug 04, 2011
Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.
Tags : 
focus crm, customer relationship management, marketing, sales, comparison guide, on-premise crm solution, customer interaction service, customer satisfaction, customer service, marketing automation, sales & marketing software, sales automation, customer experience management
    
Focus CRM
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