customer management

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CRM Comparison Chart - Compare Top 19 CRM Brands In USA

Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
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comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration, customer interaction service, customer satisfaction, customer service, ebusiness
    
CompareBusinessProducts

Customer Experience is an International Challenge

Published By: Adobe Systems, Inc.     Published Date: Nov 15, 2010
Adobe solutions for customer experience management enable businesses to elevate customer experiences to a whole new level. Every interaction with your customers is a moment of truth.
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adobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service
    
Adobe Systems, Inc.

Poor Online Customer Experience Creates Disloyal Customers

Published By: Adobe Systems, Inc.     Published Date: Oct 22, 2010
Adobe solutions for customer experience management enable businesses to elevate customer experiences to a whole new level. Every interaction with your customers is a moment of truth.
Tags : 
adobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service
    
Adobe Systems, Inc.

Drive Sales, Marketing, and Service Success with Microsoft® Dynamics CRM Online

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
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microsoft dynamics crm online, sales and marketing, business productivity, customer relationship, cloud, customer relationship management, customer interaction service, customer satisfaction, customer service, sales & marketing software, productivity, cloud computing
    
Microsoft Corporation

Optimize Your Sales Performance in the Cloud with Microsoft® Dynamics CRM Online

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.
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microsoft dynamics crm online, sales force automation, sfa, sales cycle, cloud, office outlook integration, analytics, business analytics, business process automation, customer interaction service, customer relationship management, customer satisfaction, customer service, sales & marketing software
    
Microsoft Corporation

Run Your Customer Service Operations At A Lower Cost

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Join us for this webcast to learn how Microsoft® Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
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microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, productivity, cloud computing
    
Microsoft Corporation

Business Intelligence and Analytics Fundamentals

Published By: IBM Software     Published Date: Oct 15, 2010
Read this Gartner report to find out what questions Gartner clients are asking about the IBM Cognos road map.
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ibm cognos, business intelligence, bi suite, analytics fundamentals, customer management, tco, business analytics, customer interaction service, customer relationship management, customer satisfaction, customer service, total cost of ownership
    
IBM Software

The Total Economic Impact Of Click to Call And Click to Chat

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service
    
ATG, Inc.

The Customer Experience Index, 2010

Published By: Adobe     Published Date: Oct 07, 2010
There's a lot of opportunity for companies to drive better business results by improving their customer experience management efforts. How? By charting a course toward Experience-Based Differentiation (EBD).
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adobe, customer experience management, experience-based differentiation, ebd, customer experience index, cxpi
    
Adobe

Estimate The ROI Of A Better Online Customer Experience In Six Steps

Published By: Adobe     Published Date: Oct 07, 2010
We've identified a six-step process that lets even financial novices model the ROI for Web customer experience projects.
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adobe, online customer experience, roi, document management
    
Adobe

The State Of Customer Experience, 2010

Published By: Adobe     Published Date: Oct 07, 2010
Our data shows that companies with this type of leadership have fewer obstacles and are more mature in their customer experience efforts.
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adobe, customer experience management
    
Adobe

CSAT scores improve an average of 9.5% following customer service training from Impact Learning

Published By: Impact - Customer Service Training & Consulting     Published Date: Oct 06, 2010
This analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates.
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customer service training, motorola, customer satisfaction, cex, customer experience, training, consulting, business, management
    
Impact - Customer Service Training & Consulting

An Intelligent Approach to TransPromo

Published By: PitneyBowes     Published Date: Sep 29, 2010
Breakthroughs in relationship marketing are transforming the role of transaction mail-and those who manage it.
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pitney bowes, mail, transpromo, openability, postal, customer data integration, production intelligence, marketing, statement management, business integration, business intelligence, business management, customer service, data integration
    
PitneyBowes

Successful Citizen Services: Transformation Through Knowledge

Published By: Adobe     Published Date: Sep 28, 2010
This IDC Government Insights White Paper discusses government's new efforts to achieve its goals regarding service delivery to citizens, businesses, and other government agencies.
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adobe, government enterprise, service delivery, customer interaction, data sharing, intelligent application, business analytics, business process management, business intelligence, business management, business process automation, data integration, content delivery, data warehousing
    
Adobe

A How-To Guide For Creating An Open Government

Published By: Adobe     Published Date: Sep 28, 2010
This How-To Guide for Creating Open Government reviews the opportunity of open government, how technology enables open government, and how to make government more transparent, participatory and collaborative.
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adobe, open government, customer interaction, information management, collaborative, transparency, business analytics, business intelligence, business management, business process automation, business process management, customer interaction service, customer relationship management, customer service
    
Adobe

Turning Data Into Customer Loyalty: Grupo Posadas Takes Segmentation to a New Level

Published By: Neolane, Inc.     Published Date: Sep 17, 2010
With more than three decades in the hotel marketplace, Grupo Posadas operates more than 104 hotels and 19,042 rooms in 50 beach and city destinations in Mexico, Brazil, Argentina and Chile. It's brands include AQUA, Fiesta Americana Grand, Fiesta Americana, Lat 19°, Caesar Park and Caesar Business, making Posadas the leading Mexican hotel operator in Latin America. Posadas selected Neolane's enterprise marketing software to improve segmentation and deliver consistent, personalized customer communications across e-mail and direct mail channels, while streamlining campaign management within its loyalty programs.
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neolane, grupo posadas, segmentation, loyalty, email, direct marketing, customer communications, loyalty
    
Neolane, Inc.

Database-Archiving Products Are Gaining Market Traction

Published By: IBM     Published Date: Aug 30, 2010
Vendors in this market have been challenged in their attempts to gain market visibility and awareness for their products and for the benefits they can provide compared with just throwing more hardware at the problem.
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ibm, database application, vendor, data archiving, erp, crm application, customer relationship management, storage management, storage virtualization, database development, data integration, data mining, data protection, data quality, database security, email archiving
    
IBM

How to Use Content-based Webinars to Generate Leads and ROI

Published By: Thomson Reuters     Published Date: Aug 27, 2010
In a time when consumers are in control of their content consumption, marketers need to integrate permission-based initiatives into their strategies. Learn how marketers are delivering original content through webinar programs to drive lead generation and customer relationship management.
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tanberg
    
Thomson Reuters

Business Analysis Benchmark Report 2009: Microcast Executive Summary

Published By: IAG Consulting     Published Date: Aug 23, 2010
Find the path to success in business requirements definition and management. Technology pervades almost every aspect of corporate competitiveness from customer experience to the products and services offered. Companies that do a poor job at requirements definition and management have trouble communicating needs between the business and technology operations. This inability to clearly and efficiently communicate business needs will eventually show up in the fiscal results of even the largest publicly traded companies.
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iag, project management, project management, maturity, benchmark, microcast, consulting, business requirements, business management, workforce management
    
IAG Consulting

Securing Web Applications Across the Software Development Lifecycle

Published By: IBM Software     Published Date: Aug 04, 2010
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application.
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ibm ouncelab, secure web application, software development lifecycle, security integration, risk management, testing, application security, security management, product lifecycle management, software testing, web development, web service security
    
IBM Software

Data Driven Marketing

Published By: IBM Software     Published Date: Jul 29, 2010
This study highlights best practices from 72 companies to identify how best in class organizations use data to achieve superior performance.
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ibm software, data driven marketing, best practice, performance, customer engagement, marketing measurement, data management, roi
    
IBM Software

SME Clear Value Interactive Guided Tour (ITour)

Published By: SAP     Published Date: Jul 29, 2010
SME Clear Value Interactive Guided Tour (ITour) explains the value of the SAP SME portfolio through three value scenarios: Insight, Efficiency and Flexibility
Tags : 
sap, sme itour, smb, operating system, financial management, crm, customer relationship management, reporting, application integration, business integration, business management, customer interaction service, customer satisfaction, customer service, return on investment
    
SAP

The Exceptional Customer Experience: It's All About the Process

Published By: Interactive Intelligence     Published Date: Jul 20, 2010
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
Tags : 
interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, total cost of ownership, service oriented architecture
    
Interactive Intelligence

Leverage Responsive Process Management for the Communications Industry

Published By: Progress Software     Published Date: Jul 20, 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
Tags : 
progress rpm brochure, progress software, telecom, progress datasheet, rpm datahsheet, rpm brochure, progress brochure, responsive process management, progress data sheet, rpm data sheet, application integration, application performance management, business activity monitoring, business integration, business intelligence, business management, business metrics, business process automation, business process management
    
Progress Software
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