customer relations

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11 Obstacles to B2B Business Growth

Published By: Magento     Published Date: Feb 13, 2018
Commerce is permanently altering the way B2B businesses work- from customer acquisition to customer retention, and from order fulfillment to building a relationship with customers. From our experience of working with B2B companies across industries, we have curated a list of 11 most common obstacles to B2B eCommerce success, including: Thinking About eCommerce In Isolation Ignoring Customer Experience No Advanced Analytics Failure Maintain and Improve Systems
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Magento

Digital transformation in sales: evolving the art of customer engagement eBook

Published By: Microsoft     Published Date: Jul 20, 2018
For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-ofmind. “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” - Altimeter Group The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle. - Altimeter Group Customer engagement drives every interaction, every process, and every decision—and it’s the key to driving sales. In fact, respondents from a May 2016 Microsoft survey of sales leaders across multiple industries ranked customer engagement the #1 dr
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Microsoft

Creating a Single Customer View: The Importance of Data Quality for CRM

Published By: Trillium Software     Published Date: May 19, 2011
Effective CRM demands a single, complete, accurate view of customer information including purchasing history, product interest, and support interactions. Enterprises require a solution to discover data issues, correct and standardize, and maintain data accuracy and consistency.
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trillium software, single customer view, data quality, crm, customer relationship management, high-quality data, erp, mdm, soa
    
Trillium Software

Creating a Single Customer View: The Importance of Data Quality for CRM

Published By: Trillium Software     Published Date: May 19, 2011
Effective CRM demands a single, complete, accurate view of customer information including purchasing history, product interest, and support interactions. Enterprises require a solution to discover data issues, correct and standardize, and maintain data accuracy and consistency.
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trillium software, single customer view, data quality, crm, customer relationship management, high-quality data, erp, mdm, soa, business intelligence, content management system, content management
    
Trillium Software

Dynamic Warehousing for Retail Buyer's Guide

Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's retail environment. From customer data to product placement statistics, retail organizations are constantly juggling information. As the sheer amount of data continues to grow, it becomes increasingly difficult to manage. Not only does data come in many different forms—such as reports, memos and e-mails—but often it’s scattered across multiple repositories.
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ibm, ibm balanced warehouses, ibm master data management server, ibm omnifind, ibm industry data models, dynamic warehousing, retail buyer’s guide, leveraging data, customer data, product placement statistics, data management, scalable system, customer relationships, cross-sell, up-sell opportunities, db2 warehouse, oltp-based transactional data server, information management software, enterprise applications, business process automation
    
IBM

Data warehouses: improve strategic decision making with coherent views of data

Published By: IBM     Published Date: Jun 15, 2009
The ability to make quick, well-informed decisions is critical to competitiveness and growth for most companies. Read the white paper to see how Data warehouse solutions can deliver business insight across virtually any business process or function. And also how they're particularly valuable for understanding sales, profiling customers and analyzing business costs.
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ibm, data warehouses, warehouse, data, data solutions, sales, business costs, olap, online, analytical processing, customer relationship management, crm, ibm db2 warehouse, regulatory, compliance, enterprise applications, data management, data warehousing
    
IBM

Database-Archiving Products Are Gaining Market Traction

Published By: IBM     Published Date: Aug 30, 2010
Vendors in this market have been challenged in their attempts to gain market visibility and awareness for their products and for the benefits they can provide compared with just throwing more hardware at the problem.
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ibm, database application, vendor, data archiving, erp, crm application, customer relationship management, storage management, storage virtualization, database development, data integration, data mining, data protection, data quality, database security, email archiving
    
IBM

Meeting and Exceeding PCI 1.1 Compliance Today

Published By: Secure Computing     Published Date: Feb 27, 2007
All merchants and service providers that handle, transmit, store, or process information concerning credit cards are required to be compliant with the Payment Card Industry Data Security Standards requirements (PCI), or face contract penalties or even termination by the credit card issuers. This paper discusses the 12 requirements of PCI, and how Secure Computing's portfolio of security solutions can help enterprises meet and exceed them.
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security, compliance, data protection, database security, pci, credit cards, privacy, consumer protection, ebusiness, customer relationship management, software compliance, security management, security policies, secure computing, securecomputing, intrusion prevention, pci compliance
    
Secure Computing

Customer Relationship Management: Secrets to CRM Success

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance.
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sales, sales software, sales funnel, forecasting, analytics, business activity monitoring, microsoft, microsoft crm, microsoft dynamics, business analytics, customer relationship management, sales & marketing software, contact management
    
Microsoft Dynamics

The Power of Choice with Microsoft Dynamics CRM

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.
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bpm, crm, microsoft crm, microsoft dynamics, microsoft, business process management, customer relationship management, contact management
    
Microsoft Dynamics

Small Business Webcast: Are You Ready for CRM? 7 Ways to Know

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Knowing your customers and their needs as thoroughly as possible is central to any business.  And that's the very point of customer relationship management software, sophisticated business software commonly known as CRM.  The question is, is CRM for you? This webcast provides an informative discussion around CRM and outlines seven criteria that will help you decide if you are ready for Microsoft CRM.
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crm, microsoft crm, contact management, sales tool, contact tool, microsoft, customer relationship management, sales & marketing software
    
Microsoft Dynamics

Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. Download this webcast to learn how Microsoft Dynamics CRM empowers you to take advantage of your existing technology investments to extend the reach of your business and enable your mobile workforce to drive better business results.
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microsoft, microsoft dynamics, crm, software, crm software, contact management, business management, mobile workers, business metrics, business process management, analytical applications
    
Microsoft Dynamics

Microsoft Dynamics CRM 4.0: Database Scalability for the Enterprise

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.
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crm, enterprise crm, customer relationship management, enterprise software, microsoft, microsoft dynamics, microsoft crm, contact management
    
Microsoft Dynamics

Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2

Published By: Landslide Technologies     Published Date: Apr 21, 2008
If you think you know sales, you likely are bringing to this topic a history and track record that has served you well.  This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current  sales reps as well today, and could actually hurt their performance. Sales 1.0 was about lone wolves, product superiority,  proven skills and making the number.
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landslide, customer relationship, customer loyalty, loyalty, crm, sales, sales, sales 2.0, sales 1.0, business metrics, customer relationship management, sales & marketing software, sales automation, collaboration
    
Landslide Technologies

Are You Providing Your Customers With The Satisfying Experience That Will Keep Them Coming Back

Published By: Cisco     Published Date: Jan 29, 2009
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.The stakes are high.
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cisco, customer satisfaction, crm, customer attrition, retain customers, customer infidelity, trouble-free shopping experience, knowing your customer, customer experience roadmap, barriers to information, barriers to connectivity, converging networks, ip communication tools, customer interaction service, customer relationship management, customer service
    
Cisco

Measuring The Value of IT Service Management, EMA Whitepaper

Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla, service management
    
LANDesk

Service Management Integration - Completing the Jigsaw

Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla, return on investment, web service management
    
LANDesk

Delivering via Customer Service via the Contact Center and the Web

Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management, call center management, call center software, customer interaction service, customer service
    
Microsoft Dynamics CRM

Co - Innovation: What the Best Companies Do Differently

Published By: GoToMeeting     Published Date: Oct 08, 2013
The traditional drivers of growth are no longer enough. That's why top-performing companies are working with their own customers to find new ways to grow. Firms will need to co-create new sources of revenue by understanding, leveraging, aligning, and executing together with customers and partners along their value chain. This Summit Group brief explores what leading companies are doing differently to build profitable relationships, counter commoditization and accelerate growth.
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horizontal value creation, the summit group, co-innovation, innovation, co-innovation, strategy, growth, collaboration, business technology
    
GoToMeeting

Five Steps to Improving Business Performance through Customer Intimacy

Published By: IBM Software     Published Date: Nov 02, 2010
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos predictive analysis, business performance, customer relationship, customer intimacy, application performance management, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
IBM Software

Five Predictive Imperatives for Maximizing Customer Value

Published By: IBM Software     Published Date: Feb 14, 2011
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
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ibm cognos, predictive imperatives, customer value, customer relationship, crm, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
IBM Software

Analytics: The new path to value

Published By: IBM Software     Published Date: Feb 14, 2011
How the smartest organizations are embedding analytics to transform insights into action.
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ibm cognos, predictive analytics, customer relationship, business analytics, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
IBM Software

The Customer Intimacy Imperative

Published By: IBM Software     Published Date: Feb 11, 2011
Learn how the right blend of customer-centric strategies and advanced analytic tools can help your business achieve advantage.
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ibm cognos, customer intimacy imperative, customer acquisition, relationship development
    
IBM Software

Five Predictive Imperatives for Maximizing Customer Value

Published By: IBM Software     Published Date: Feb 11, 2011
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
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ibm cognos, predictive imperatives, customer value, customer relationship, crm, customer interaction service, customer relationship management, customer satisfaction, customer service, ebusiness
    
IBM Software
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