customer relations

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The Future Sales Force - A Consultative Approach

Published By: Microsoft Dynamics     Published Date: Apr 13, 2007
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
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microsoft, microsoft white paper, crm, customer relationship management, contact management, sales, consultative sales, roi, crm software, microsoft dynamics, small business networks, business integration, business management, enterprise software, return on investment, sales & marketing software, sales automation, workforce management, windows, productivity
    
Microsoft Dynamics

Microsoft Dynamics Case Study: Best Buy for Business

Published By: Microsoft Dynamics     Published Date: Jul 09, 2007
Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.
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microsoft, microsoft dynamics, sales automation, salesforce automation, scm, supply chain management, crm, customer relationship management, small business, mid-sized business, crm software, customer service, sales & marketing software, application integration
    
Microsoft Dynamics

Asserting Control, Seizing Opportunity in High Tech: 5 Critical Success Factors

Published By: Microsoft Dynamics     Published Date: Jul 11, 2007
Until recently, many high-tech manufacturers – especially small and medium-sized businesses – have been able to survive by applying 80% of their operational focus to 20% or less of their critical customers and suppliers. That was then. The new mandate from channel masters is for more intense, collaborative relationships with fewer suppliers.
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industry directions, oem, manufacturing, manufacturer, scm, supply chain, ems, electronics manufacturing, productivity, plm, product lifecycle management, cost control, r&d, r & d, enterprise resource, erm, erp, microsoft dynamics, business integration, business management
    
Microsoft Dynamics

Recessionary Marketing: Automation Makes It Click

Published By: Silverpop Engage B2B     Published Date: May 19, 2009
Smaller budgets. Fewer personnel. More pressure to show value. As the recession lingers on, B2B marketers are being called upon to deliver bigger, faster, cheaper results with less resources. But the current economic climate means even companies able to make high-dollar purchases will require more touch points to nurture them through the buying process. Today's business buyers are cautiously working to make smarter, more informed decisions.
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silverpop, engage, roi, metrics, email marketing, opens, clicks, recession, b2b, b2c, roi, return on investment, engaging, recipient, communications, customers, prospects, customer relationship management, crm, click-through rates
    
Silverpop Engage B2B

Linking Media Coverage to Outcomes

Published By: VMS     Published Date: Jul 16, 2009
This paper analyzes case studies aimed to determine how changes in public discussion (unpaid media) correlate to changes in business outcomes. It focuses on analyzing tonality and message, and how they modify the effect of pure media coverage volume in correlations against outcomes.
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vms, media coverage, public relations, business outcomes, product sales, prescription volumes, medical procedure codes, customer preference, cpt, vms, tonality, survey, statistics, correlations, preference, advertising
    
VMS

Considering CRM solutions? First understand CRM best practices

Published By: Sage SalesLogix     Published Date: May 28, 2009
Before committing to a CRM purchase and implementation, it's good to know the experience of those who have already "been there, done that." It can save time and prevent costly missteps.
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crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, saleslogix, sage, roi
    
Sage SalesLogix

Win more customers with CRM in social media

Published By: Sage SalesLogix     Published Date: Oct 24, 2008
Did you know that most Americans believe companies should have a presence in social media?* That means most of your customers and prospects expect you to be involved in social media, and will be more likely to do business with you if you are. *Cone 2008 Business in Social Media Study
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crm, customer relationship management, socially empower, social crm, sage, sales tools, blog, twitter, facebook, new media, social media, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable
    
Sage SalesLogix

CRM: A Business Imperative for Companies during the Global Economic Downturn

Published By: Sage SalesLogix     Published Date: Feb 10, 2009
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities-despite the most challenging market conditions.
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crm, customer relationship management, smb, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, growth, profitable
    
Sage SalesLogix

Successfully extend CRM to your mobile workforce

Published By: Sage SalesLogix     Published Date: Apr 03, 2009
Workforce mobilization has become a key competitive requirement for most organizations. However, enabling mobility is more than just providing laptops and mobile phones to users and sending them out into the field. It's about selecting the appropriate technologies and developing the right user experience.
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crm, customer relationship management, customer centric, saleslogix, user center design, mobile crm, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing
    
Sage SalesLogix

Step into Sage SalesLogix through demo geared to your role

Published By: Sage SalesLogix     Published Date: Sep 15, 2009
Your highest priority is to grow your business, and your business tools should help you achieve that goal. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
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crm, customer relationship management, sage, saleslogix, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, growth
    
Sage SalesLogix

The Social Marketplace: Extend Collaboration, Knowledge Sharing & Networking to Customers

Published By: IGLOO Software     Published Date: Dec 29, 2009
Networked business models are the wave of the future as we extend collaboration, knowledge sharing and networking beyond the corporate firewall to customers, partners and suppliers. Focusing resources on optimizing your relationships with these stakeholders can make you more resilient and adaptive to shifts in the market.
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social marketplace, igloo, collaboration, facebook, linkedin, twitter, web 2.0, loyalty, erp, crm, google analytics, collaborative commerce, information management
    
IGLOO Software

How to Become an Innovative Sales Manager in 4 Virtual Steps

Published By: GoToMeeting     Published Date: Oct 06, 2011
What can virtual collaboration do for you? Improve your team's sales performance. Enable you to give ad hoc demos and instantly conduct team meetings. Establish and grow relationships. And that's just for starters. This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
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citrix, marketing, sales, sales manager, customer relations, virtual tools
    
GoToMeeting

How to Lose Customers in Five Easy Steps

Published By: SAS     Published Date: Feb 29, 2012
This paper presents the 5 most common practices that result in losing a customer and how to avoid those pitfalls. You'll also learn how more customer-centric measures can help you deepen and grow relationships with your most valuable customers.
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sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics, it management, ondemand solutions, performance management, risk management, sas® 9.3, supply chain intelligence, sustainability management, business activity monitoring, business integration, business management, business metrics, business process automation
    
SAS

Travel Management Programs: What You Need to Know to Start Your Own

Published By: Egencia     Published Date: May 08, 2015
In this white paper we will review the four essential features your travel management program needs: • Balancing cost savings and customer service • Implementing intelligent, high-level technology • Maximizing supply relationships • Getting the most from account management
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travel management program, customer service, account management, travel management company
    
Egencia

IBM MobileFirst: Put your business in motion. Become a mobile enterprise.

Published By: IBM     Published Date: Oct 10, 2013
IBM MobileFirst is designed to enable organizations turn their interactions into an opportunity to drive return on engagement and investment. IBM combines deep industry expertise with mobile, analytics, cloud, social and security technologies. This can help enterprises capture new markets, efficiently extend their businesses to mobile employees, customers and business partners and maintain the integrity of their assets.
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ibm, mobilefirst, business in motion, mobile enterprise, user interactions, return on engagement, return on investment, roi, capture new markets, security technologies, mobile employees, customers, business partners, mobility importance, maintaining relationships, business integrity, employee integrity, wireless, business activity monitoring, business intelligence
    
IBM

Business Analytics for Marketing

Published By: IBM     Published Date: Oct 31, 2013
IBM Business Analytics help managers in different areas of the marketing organization do their jobs more effectively. Watch this video to see how: 1. Demand generation managers can target the most profitable customers with the right offer at the right time. 2.Marketing operations managers can review the results of multiple campaigns from a single marketing performance dashboard. 3. Brand managers can blend data from blogs, forums and social websites with CRM data to see how people really regard the company’s brand. Watch this video to see how IBM helps you make smarter marketing decisions, faster.
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roi, return on investment, marketing analytics, performance analytics, business analytics, metrics, data, driver-based campaign, campaign optimization, marketing campaign, analytics software, customer experience, c-suite, customer relationship management, crm, business technology
    
IBM

Transforming customer service with business analytics

Published By: IBM     Published Date: Oct 31, 2013
Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty, customer lifetime value, call center management, call center software, customer satisfaction, enterprise software, sales & marketing software
    
IBM

Executive Brief: Leveraging Mobility to Improve Sales

Published By: Oracle     Published Date: Nov 05, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips. And in today’s more mobile, more collaborative, and more data-rich business world, the needs of corporate sales forces are radically changing. In particular, sales people have always needed access to information about their customer before a meeting and an easy way to update customer information after a meeting. Now, to work more efficiently from the road, they could benefit from and in many cases need additional help in the form of relationship management assistance, collaboration tools, and contextual and relevant business analytics.
Tags : 
mobility, mobile, collaboration, crm, customer service, sales, enterprise communication, mobile crm
    
Oracle

Executive Brief - Leveraging Mobility to Improve Sales

Published By: Oracle     Published Date: Nov 05, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips. And in today’s more mobile, more collaborative, and more data-rich business world, the needs of corporate sales forces are radically changing. In particular, sales people have always needed access to information about their customer before a meeting and an easy way to update customer information after a meeting. Now, to work more efficiently from the road, they could benefit from and in many cases need additional help in the form of relationship management assistance, collaboration tools, and contextual and relevant business analytics.
Tags : 
mobility, mobile, collaboration, crm, customer service, sales, enterprise communication, mobile crm, mobile computing, mobile data systems, customer relationship management
    
Oracle
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