customer relationship

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5 Secrets: Build Your Sales Pipeline and Keep It Growing

Published By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
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crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization, success, knowledge management, enterprise applications, data management, business technology, data center
    
Salesforce.com

A Quick Peek at the Salesforce App

Published By: Salesforce.com     Published Date: Sep 16, 2013
What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.
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crm, customer relationship management, application, technology, sales results, best practices, it management, knowledge management, enterprise applications, data management, business technology, data center
    
Salesforce.com

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for IT support

Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for Customer Support

Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers

Delivering Digital Experiences

Published By: Adobe     Published Date: Apr 30, 2015
To drive loyalty and revenue, brands need to deliver personalized, meaningful digital experiences. Many marketers are looking for an end-to-solution that delivers multi-channel experiences on any device and helps create personalized content for every customer. The ability to deliver digital experiences that differentiate your brand and deepen customer relationships is more crucial than ever to driving business success.
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adobe, econsultancy, digital intelligence, differentiation, cms, mobile, social personalization
    
Adobe

Highly Interactive Virtual Environments

Published By: Polycom     Published Date: May 12, 2015
Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.
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polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction, customer service, enterprise software
    
Polycom

Why Customer Identity Management Datasheet

Published By: Gigya     Published Date: Jun 08, 2015
Customer Identity Management provides the tools you need to drive registrations, manage customer data and use it to improve cross-channel customer experiences and relationships. Know your customers on a deeper level Get a single customer view across channels Turn data into relationships and results
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customer identity management, customer data, cross-channel customer experience, drive registrations, enterprise applications
    
Gigya

Achieving a Single Customer View: The Holy Grail for Marketers

Published By: Gigya     Published Date: Jun 08, 2015
As channels fragment and consumer identities multiply, businesses are struggling to achieve a single customer view. This guide provides actionable strategies to achieve this “holy grail” to better understand your audience, build relevant experiences and grow customer relationships. Get tactics and examples to help you: Identify your customers across channels and devices Manage today's volume and variety of customer data Integrate and apply data across marketing campaigns Build more personalized customer journeys
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customer data management, single customer view, cross channel, marketing segmentation, sso, federation, registration as a service, social login, first-party data, integrations, identity compliance and security
    
Gigya

Decision Optimization

Published By: FICO     Published Date: Nov 10, 2015
"ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions. Learn more on how FICO Blaze Advisor helped ACG Michigan automate its underwriting About FICO FICO (NYSE: FICO), formerly known as Fair Isaac, is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimiz
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decision analytics, optimization, profitability
    
FICO

API-led Connectivity

Published By: MuleSoft     Published Date: Sep 27, 2017
Key Challenges • Companies must embrace digital transformation in order to stay relevant to their customers, else risk ceding market share to competitors who are able to adapt more quickly. • At its core, digital transformation is driving companies to reframe their relationships with their customers, suppliers and employees through leveraging new technologies to engage in ways that were not possible before. • These new technologies - SaaS, mobile, and the Internet of Things (IoT) - demand a new level of connectivity that cannot be achieved with yesterday’s integration approaches.
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MuleSoft

A Guide to Building a Better Email: The Welcome Series

Published By: Movable Ink     Published Date: Apr 01, 2016
You don’t get a second chance at a first impression. Your email welcome series is one one of the best opportunities you have to build a lasting relationship with a customer. But the stakes are high — you can gain or lose a customer in that initial contact. But with proper planning and data, a well-crafted welcome series can help build a love story between you and your subscribers. This eBook will guide you through the steps to build a welcome series that will turn your subscribers into loyal customers, while collecting valuable data along the way that will drive action throughout the customer relationship.
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email marketing, email welcome series, email personalisation, email design, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Movable Ink

How Technology and Big Data Will Make Tomorrow’s Decisions Different from Today’s

Published By: FICO     Published Date: Mar 02, 2018
Improved availability of data and new technologies that use it are disrupting our lives, influencing the way we interact with other, and the way we gather and consume information to make decisions. Businesses too are living in a time of continuous technological upheaval. The application of key technologies such as Machine Learning and Artificial Intelligence and Optimization, are fundamentally changing the manner in which businesses make decisions. This paper is your first step in understanding: • how you can leverage and operationalize analytics in your everyday business processes • improve customer relationships • grow revenue in an increasingly competitive world
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fico, customers, analytic, management, applications, solutions
    
FICO

What’s Next for Brands in E-Commerce

Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"The percentage of consumers making purchases online has officially outpaced those who don’t. But what does this mean for brands? Once tethered largely to wholesale and resale, the door has been opened for brands to try a variety of selling options. And they are. The time is now for brands to step into the e-commerce game and figure out the best approach for them. In this white paper, we’ll dive into six critical components that all brands should be watching as the industry evolves: - Customer connections - Relationships with retailers - Quality of product content - Marketplace management - Social commerce influence - Big data for brands"
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ecommerce, retail, advertising, selling online, online shopping, online advertising, manufacturer, marketing
    
ChannelAdvisor

Third-Party Risk: Why Real-Time Intelligence Matters

Published By: Recorded Future     Published Date: Apr 18, 2019
Enterprises increasingly operate in a digitally interconnected world where third parties like suppliers, customers, channel partners, and others are often directly connected to their internal IT systems, and where their underlying IT infrastructure may be owned and managed by an outside organization. These business relationships can knowingly or unknowingly introduce different types of risks that need to be identified and managed as if these third parties were part of the enterprise itself. Recorded Future's latest risk intelligence offering enables threat intelligence teams to better understand, monitor, and measure their real-time exposure to these third-party risks. Armed with this information, organizations can better assess and prioritize risk mitigation actions.
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Recorded Future

Brands Are People Too!: Harnessing the Power of Warmth & Competence

Published By: The Relational Capital Group     Published Date: Nov 17, 2011
Groundbreaking research in customer behavior has revealed that the way humans respond to brands is simply an extension of the way they instinctively perceive, judge and behave towards one another. That insight could revolutionize your brand strategy.
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brand, loyalty, customer, crm, retention, research, warmth, competence, relationship, purchase intent, fiske, princeton, tylenol, relational capital group, consumer behavior, psychology, product recalls, malone, kervyn, social media
    
The Relational Capital Group

How To Improve Customer Service

Published By: Oracle     Published Date: Dec 13, 2011
VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, best practices, business activity monitoring, business management, business process automation, customer interaction service, customer satisfaction, customer service
    
Oracle

Connect and Empower Mobile Salespeople

Published By: Oracle     Published Date: Dec 13, 2011
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, mobile, mobile crm, application integration, application performance management, best practices, business activity monitoring, business intelligence, business management, business process automation
    
Oracle

Evolving Customer Relationship Management: What's the Next Best Action?

Published By: Oracle     Published Date: Dec 13, 2011
As retail bankers begin to revisit growth strategies in the aftermath of the recession, their management would be prudent to begin by assessing the current state of their customer relationships.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, application integration, application performance management, best practices, business intelligence, business management, customer interaction service, customer satisfaction, customer service, enterprise resource planning
    
Oracle
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