customer relationship management

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Measurable success

Published By: proMX     Published Date: May 08, 2011
This document gives a brief overview on challenges and solutions concerning full resource management.
Tags : 
crm, procect management, microsoft dynamics crm, customer relationship management, ressource management
    
proMX

How to Achieve a Great- and Profitable- Customer Experience

Published By: SAP     Published Date: Apr 14, 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.
Tags : 
customer experience management, bloomberg businessweek, bbrs, relationship management, customer segmentation, customer retention, business intelligence, customer relationship management
    
SAP

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Published By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
Tags : 
sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
SAP

Enhancing the Customer Experience with Loyalty Management

Published By: SAP     Published Date: Mar 29, 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a community of customers who serve as advocates for your business.
Tags : 
sap crm, loyalty program, crm processes, business intelligence, customer relationship management
    
SAP

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010

Published By: SAP     Published Date: Mar 29, 2011
Read this new Forrester Report on customer relationship management (CRM) software for large organizations. SAP has maintained its position as a leader in offering complete CRM solutions, with better usability and improved total cost of ownership - an incentive for customers to upgrade their tool sets
Tags : 
crm suites, customer service solutions, cti, saas, bpm, sap crm, customer relationship management, total cost of ownership
    
SAP

How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience

Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
Tags : 
sap crm, web 2.0, social media, customer relationship management, customer service, collaboration, customer experience management
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth

Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Tags : 
sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP

Mastering SAP CRM Sales: Turning Insights into Action

Published By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
Tags : 
sap knowledge acceleration, sap crm, sales solution, customer relationship management, sales automation, sap
    
SAP

Creating Business Value with Communication-Enabled CRM Processes

Published By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : 
sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
SAP

Decisions That Drive Success

Published By: IBM Software     Published Date: Feb 11, 2011
Learn how decision management optimizes and automates high-volume decisions to create successful outcomes.
Tags : 
ibm cognos, predictive analytics, customer relationship, decision management
    
IBM Software

Microsoft and FMT Consultants, LLC Team Up For Dynamics CRM 2011 San diego Launch Event

Published By: FMT Consultants     Published Date: Feb 08, 2011
With this latest release, Microsoft Dynamics CRM 2011 has positioned itself as the market leader in Customer Relationship Management software. Dynamics CRM 2011 delivers a familiar user experience, intuitive business intellig
Tags : 
microsoft dynamics crm 2011, sales force automation, customer service, marketing, xrm, fmt consultants
    
FMT Consultants

Essential Features of Manufacturing ERP Software

Published By: Focus     Published Date: Jan 19, 2011
This brief will help you understand how the functions link together, help reduce the overwhelm and highlight where you can realize the most value.
Tags : 
focus, erp software, enterprise resource planning, manufacturing, customer relationship management, customer interaction service, customer satisfaction, customer service, ebusiness, enterprise software, manufacturing execution systems
    
Focus

The Focus Experts Guide to CRM for Growing Midsize Companies

Published By: Focus CRM     Published Date: Jan 13, 2011
Before you implement CRM at your growing company, learn more about the real-world issues that accompany such growth, and how to apply systems and systematic thinking when dealing with those issues.
Tags : 
midsize companies, mitch lieberman, contact management, experts guide, mark tamis, brian vellmure, crm adoption, paul greenberg, customer relationship management, crm solutions, crm professionals, sales professionals, marketing professionals, enterprise decision makers, smb decision makers, it professionals, cxos, call center management, call center software, customer interaction service
    
Focus CRM

Sales Force Automation (SFA) Comparison Guide

Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
Tags : 
focus crm, customer relationship management, sfa, sales tools, marketing automation, deployment, pricing, call center management, call center software, customer interaction service, customer satisfaction, customer service, sales & marketing software, sales automation
    
Focus CRM

CDS Global Boosts Revenue By Improving The Customer Experience

Published By: Infor     Published Date: Jan 06, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : 
infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management
    
Infor

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Organizations

Published By: Infor     Published Date: Jan 06, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
Tags : 
infor, customer loyalty, customer interaction, customer relationship management, crm
    
Infor

Navy Federal Credit Union Builds Stronger Customer Relationships and Boost Profitability

Published By: Infor     Published Date: Jan 06, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
Tags : 
infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment
    
Infor

Pier 1 Imports Marketing Muscle with new Infor CRM Tool

Published By: Infor     Published Date: Jan 06, 2011
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Tags : 
infor, crm tool, customer relationship management, pier 1 imports, data management
    
Infor

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 06, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management
    
Infor

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 03, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management, customer interaction service, customer satisfaction, customer service, financial management
    
Infor

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Organizations

Published By: Infor     Published Date: Jan 03, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
Tags : 
infor, customer loyalty, customer interaction, customer relationship management, crm, customer interaction service, customer satisfaction, customer service
    
Infor

Pier 1 Imports Marketing Muscle with new Infor CRM Tool

Published By: Infor     Published Date: Jan 03, 2011
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Tags : 
infor, crm tool, customer relationship management, pier 1 imports, data management, customer interaction service, customer satisfaction, customer service, database development, data warehousing
    
Infor

Navy Federal Credit Union Builds Stronger Customer Relationships and Boost Profitability

Published By: Infor     Published Date: Jan 03, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
Tags : 
infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment, customer interaction service, customer relationship management, customer satisfaction, customer service, sales & marketing software
    
Infor

CDS Global Boosts Revenue By Improving The Customer Experience

Published By: Infor     Published Date: Jan 03, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : 
infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management, business analytics, call center management, call center software, customer interaction service, customer satisfaction, customer service
    
Infor

CRM Comparison Chart - Compare Top 19 CRM Brands In USA

Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
Tags : 
comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration, customer interaction service, customer satisfaction, customer service, ebusiness
    
CompareBusinessProducts
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