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Humanizing the Service Desk

Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
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service desk, technology, customer service, software, devices, services, best practices, business management, customer interaction service, customer relationship management, customer satisfaction, business technology
    
LogMeIn EMEA

Enterprise-Grade BYOD Strategies: Flexible, Compliant, Secure

Published By: SAP     Published Date: Jul 18, 2012
An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee productivity, it also poses new risks and may actually increase costs if not properly managed. Know how to cost-effectively manage this Bring-Your-Own-Device (BYOD) phenomenon.
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technology, mobile, byod, bring-your-own-device, mobile devices, mobile computing, mobile data systems, smart phones, wireless application software, business technology, research
    
SAP

Mobile Applications May Be Running the Business, But Who's Running the App?

Published By: SAP     Published Date: Jul 18, 2012
As mobile operations spread through your organization, how is it possible to manage, support, and configure hundreds if not thousands of mobile applications for employees who use different mobile devices and operating systems requiring different versions of the same applications? Read this white paper to discover the importance of mobile application management, and learn best practices for establishing it within your organization.
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technology, mobile, apps, applications, business, enterprise, workplace, e-mail, mobility, mobile computing, mobile data systems, smart phones, business technology, research
    
SAP

Creating Business Value Through Location-Based Intelligence

Published By: SAP     Published Date: Jul 17, 2012
In spite of the growth of virtual business activities performed via the World Wide Web, every business transaction or operation is performed at a physical place. And as handheld GPS devices drive a growing awareness of the concept of "location," people are increasingly looking for operational efficiencies, revenue growth, or more effective management as a result of geographic data services and location-based intelligence. In this white paper, David Loshin, president of Knowledge Integrity, Inc., introduces geographic data services (such as geocoding and proximity matching) and discusses how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
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business, sap, white paper, technology, location, intelligence, business value, data services, business technology
    
SAP

Managing Mobile Devices in a Device-Agnostic World

Published By: SAP     Published Date: Jul 17, 2012
As the "bring your own device" (BYOD) trend sweeps across the business world, it raises a huge management challenge for many companies. It changes who within an organization gets access to mobility. It also affects the way a business operates, with implications that go far beyond simply IT. BYOD presents new, fundamental questions about security, liability, and cost. Answers depend on two aspects of mobility management: device management policy and the technology used to fulfill and enforce a policy.
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sap, mobile, managing, business, mobility, technology, mobile computing, mobile data systems, smart phones, best practices, business management, enterprise software, business technology
    
SAP

Users Want Mobile File Access. IT Managers Want Control. You Can Have Both.

Published By: GlobalSCAPE     Published Date: Jul 16, 2012
This whitepaper examines the way in which enterprise mobility has both increased employee productivity and decreased the security of corporate networks.
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globalscape, mobile devices, mobile security, file sharing, mobile workers, file transfering, cloud sharing, byod, servers, access control, mobile data systems, smart phones, wireless messaging, wireless security, collaboration, secure content management, cloud computing, mobile device management
    
GlobalSCAPE

Gaining efficiency and Bus value through better management of your IT infrastructure

Published By: IBM     Published Date: Jul 13, 2012
Supporting a dynamic business and resilient IT environment requires effective management of your server infrastructure and network devices. Read this white paper to learn the challenges and solutions for effective management of your server infrastructures and network devices.
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ibm, technology, management, infrastructure, white paper, software, business, server, productivity, service management, business technology
    
IBM

Accelerate Access to Patient Data without Sacrificing Control

Published By: RES Software     Published Date: Jul 11, 2012
In this web seminar you'll learn how RES Software will help to find the perfect balance between your needs and those of your clinicians, administrators and regulators. Healthcare professionals will be able to access applications and data in any system, via multiple devices and from wherever they need: operations rooms, wards, clinics or even at home, without putting compliance requirements at risk.
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res software, healthcare, technology, healthcare it, workspace manager, scripts, clinician productivity, it clinicians
    
RES Software

Real World Dynamic Desktop Stories

Published By: RES Software     Published Date: Jul 06, 2012
Today's IT managers face tough challenges. There's pressure to reduce IT costs, end user demand for flexible yet secure working, and the constant need to maintain regulatory compliance. Join the IT managers around the world who are solving their biggest challenges with RES Software. Learn how organizations in every sector are giving end users the freedom to work the way they want, in any location and via multiple devices, while drastically reducing demand for hands-on IT professionals.
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technology, res software, healthcare, desktop, healthcare it, medical device, it management, desktop migration, reduce it costs, res automation software, windows migration
    
RES Software

Limited Access to Patient Records Risking Medical Errors?

Published By: RES Software     Published Date: Jul 03, 2012
Give your clinicians access to a single, secure and HIPAA compliant workspace. Using their laptop, tablet or smartphone, they can quickly access patient data on the go, while you retain control of your devices.
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res software, healthcare, technology, healthcare it, workspace manager, scripts, clinician productivity, desktop migration, windows migration, res workspace manager
    
RES Software

BYOD and Beyond: How To Turn BYOD into Productivity

Published By: Aerohive     Published Date: Jul 03, 2012
One of the most overlooked aspects of the BYOD phenomenon isn't just connecting the users to the network, but how to manage them once they're there. Getting mobile and BYO devices onto the network is now table stakes. This white paper will take you through the necessary connectivity and productivity requirements in order to ensure your network is truly ready for the mobility explosion.
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byod, mobility, productivity, business technology
    
Aerohive

Empowering Your Mobile Worker

Published By: Box.net     Published Date: Jun 27, 2012
Today's most productive employees are mobile, your IT strategy must be ready to support them with 24/7 access to the business information they need across a range of mobile devices.
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mobile, empoweing your mobile worker
    
Box.net

Transforming Retail with Mobile Apps

Published By: Appcelerator     Published Date: Jun 25, 2012
In order to capitalize on the mobile boom, retailers need to find compelling ways to integrate mobile app technology into the shopping and purchase processes.
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appcelerator, mobile devices, build relationships, brand, mobile space, social sharing, technology
    
Appcelerator

TrendLabs Cloud Security Primer: Embracing BYOD

Published By: Trend Micro Inc.     Published Date: Jun 06, 2012
Includes "Top 5 Reasons Why Companies Allow Employees to Use Personal Devices for Work," and "3 Steps Toward Consumerization"
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trendmicro, trend micro, trend, threat, security, security challenges, mobility, spectrum, computing, cloud, wireless
    
Trend Micro Inc.

Empowering Your Mobile Worker

Published By: Box     Published Date: May 31, 2012
Here's how some of the nation's most progressive corporations are meeting the many needs of their mobile workers - without overwhelming their IT departments - with the help of Box.
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mobile, mobile worker, communication devices, free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools, ftp replacement, sharepoint alternative, file storage, mobile data access, share files online, asset management, online workspace, workspace, wireless
    
Box

The Business Value of Adapting Web Content for Mobile Devices, by the Aberdeen Groups

Published By: OpenText     Published Date: May 23, 2012
Download this report and discover: . Positive impact of mobile web content optimization on customer engagement . Key success factors for building mobile websites that delight customers while contributing to top-line revenue results
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mobile marketing, web content optimization, metric-driven mobile marketing, pinch-zooming, mobile user engagement, mobile user experience
    
OpenText

Considerations to Make Before Embarking on a Multichannel Integration Project

Published By: Oracle     Published Date: May 22, 2012
With the growing number of channels for consumers to connect with your products from store kiosks to mobile devices and social networks, it is increasingly important that they are experiencing the the same consistent brand experience regardless of the channels they choose. This whitepaper describes 3 customer experience features to help guide your decisions about technology, organizational structure, and internal process.
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oracle, multichannel integration, marketing, customer experience
    
Oracle

Easy Network Intrusion with Java

Published By: Rapid7     Published Date: May 22, 2012
Rapid7's CSO and Chief Architect of Metasploit leads this webcast which covers the most critical java-based security flaws and demonstrates the use of Metasploit in exploiting them. The target list includes web browsers, mobile platforms, embedded devices, application servers, and RPC services.
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java, network security, security breach, security flaws, network intrusion, identity management, internet security, intrusion detection, intrusion prevention
    
Rapid7

Mobile Marketing: Three Principles For Success

Published By: Forrester     Published Date: May 10, 2012
More people own smartphones than ever before and they're using them more often too. This makes a mobile marketing strategy crucial for any interactive marketer. Yet today we find that although mobile budgets are beginning to increase, the majority of interactive marketers are just starting to experiment, and many still treat mobile phones as mini-PCs. This report explains how marketers at each phase of mobile marketing evolution should craft successful mobile campaigns by hewing to three key principles: immediacy, simplicity, and context.
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emerging methods, brand tactics, mobile channel for consumers, ecommerce, consumer mobile activities, mobile marketing, media mix, emerging media, consumer mobile devices, mobile advertising
    
Forrester

Coming to Grips with Consumerization - 60 Minutes with Nir Zuk - On-Demand Video Broadcast

Published By: Palo Alto Networks     Published Date: May 09, 2012
In this on-demand video broadcast, hear Nir Zuk, CTO and co-founder of Palo Alto Networks and Rich Mogull, Analyst and CEO of Securosis, provide insights and recommendations on how to handle consumerization and the proliferation of devices.
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palo alto, palo alto networks, consumerization, proliferations, applications, mobile, mobile devices, controls, risks, solutions, endpoint, endpoint management, network security, contorls, requirements, best practices, convergence, distributed computing, grid computing, infrastructure
    
Palo Alto Networks

Setting the Industry Benchmark in WLAN Performance

Published By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.
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smb, mobile, 802.11n, 802.11, dual-radio, mobile devices, access points, ethernet, wireless
    
HP and Intel® Xeon® processors

Enterprise Mobility Management, How to Ensure Optimal End User Experience

Published By: Aternity     Published Date: Apr 30, 2012
Are you currently in the process of making line-of-business applications accessible from mobile devices or do you have plans to deploy custom mobile applications in the near future? "The Rise of the Mobile Workforce: Gain Control of End User Experience" will provide you and your team with the use cases, insight, and best practices you need for gaining control of end user experience of mobile applications.
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aternity, workforce, technology, mobile, end user experience, mobile technology, eue, it management, mobile data systems, application integration, business analytics, workforce management, business technology
    
Aternity

Deploy and Maintain Thousands of Security Devices in Seconds

Published By: McAfee     Published Date: Apr 25, 2012
A new approach to security is needed. By adopting a mass security operation model, organizations can deploy and operate enterprise level security with fewer resources. Download this whitepaper to learn more.
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stonesoft, network security software, network security solutions, network security appliance, network security systems, virtual network, virtual security, virtualization security, security, storage
    
McAfee

The Manager of Managers for Today's Instrumented Business and Technology World

Published By: IBM     Published Date: Apr 18, 2012
IBM Tivoli Netcool/OMNIbus is a "manager of managers" designed to collect and correlate events and provide a holistic "single pane of glass" view into the health and performance of the entire business IT and network infrastructure, with its increasingly instrumented devices.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform, application integration, analytical applications, software compliance, service management, business technology
    
IBM

Unified Management Supports the Convergence of Healthcare Assets

Published By: IBM     Published Date: Apr 18, 2012
In their efforts to keep up with these varied needs, healthcareorganizations are experiencing a proliferation of assets and assettypes. But assets themselves are experiencing a convergence.Clinical devices for patient monitoring and care, building systems for cooling and lighting, and technology devices forcommunications and recordkeeping share a common foundation.
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healthcare, management, healthcare assets, convergence, ibm
    
IBM
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