digital operations

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Forrester Report: Contact Centers Must Go Digital or Die

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers, application integration, best practices, business analytics, business intelligence
    
Oracle Service Cloud

Top Trends Driving the Need for Unified Cloud Management

Published By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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VMware

DevOps-Ready IT: Accelerate Software Delivery for Success in the Digital Economy

Published By: VMware     Published Date: Nov 07, 2016
In today’s digital economy, the ability to bring new software applications and updates to market quickly is a key to competitive advantage. For companies in diverse industries, the goal is the same: Get high-quality software into production as fast as possible. In this quest to accelerate release cycles, organizations must get beyond historical barriers that impede the rapid delivery of the software that keeps an enterprise competitive. In too many cases, processes tend to be inefficient, slow, and prone to failed releases. Much of the blame for the problem can be laid at the feet of organizational structures that mandate conflicting goals for the two key departments at either end of the application development chain: development/testing (dev/test) and operations. Where dev/test teams want to push their applications and updates into production quickly, operations teams want to go more slowly in order to maintain control and keep applications and systems available.
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VMware

Smarter Operations: The Value Chain’s Vital Role in Digital Evolution

Published By: UPS     Published Date: Sep 28, 2017
This series explores the role of modern digital technology in the evolution of manufacturing production, defined here as the value chain of internal and external contributors to the manufacture and delivery of products. Each chapter is designed to help operators visualize how they can build-out production of the future, and how to leverage help from the value chain to make faster progress.
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manufacturing production, digital supply chain, smart operations, digital transformation, industrial internet of things
    
UPS

Smarter Operations Chapter Three: Additive Manufacturing in Production

Published By: UPS     Published Date: Nov 09, 2017
The Role of Additive Manufacturing in Production of the Future Additive manufacturing (AM) is the process of adding layers of material — most commonly plastics or resins, and increasingly metals — to produce products according to precise digital plans. With AM, products are produced using only the material necessary, therefore minimizing scrap. Modern digital technology is transforming every industry, including manufacturing. Yet in The Rise of Smart Operations, a survey of machinery manufacturers conducted by UPS and IDC, roughly one-half of the respondents said their digital or “smart” operations were lagging the competition or were at a significant disadvantage. Manufacturers will also find practical solutions they can consider implementing today to incorporate smarter operations in their production processes of the future.
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additive manufacturing, ups, industrial products, industrial products wholesale, smarter ops, smarter operations, industrial manufacturing
    
UPS

The Automated Enterprise eBook

Published By: Red Hat     Published Date: Dec 15, 2017
The pace and scale of digital business innovation is increasing. Organizations are trying to optimize resources, speed development, and adapt faster to market changes. However, this places an extra burden on IT operations teams, who are now asked to move faster, yet manage increasingly complex IT environments. Automation can help. Read this e-book to learn more.
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Red Hat

Are You Ready for When Millennials Take Over?

Published By: Skillsoft     Published Date: Oct 20, 2015
Download a complimentary webinar, Are you ready for When Millennials Take Over? and listen to how companies today are innovating and improving based on upcoming challenges.
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millennials, talent gap, digital, social internet, leadership, diversity, visibility, digital operations
    
Skillsoft

Transforming Your Company for the Digital Future

Published By: Mindtree     Published Date: Feb 10, 2016
Digital transformation requires a strong digital foundation for offering personalization. Consider how you want to engage and retain customers, generate more revenue or transform operations.
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personalized marketing, personalization strategy, personalization trends, personalization solutions, personalization best practices, digital marketing strategy, digital marketing solutions, digital marketing trends
    
Mindtree

The Most Important Thing IT Can Do for You in the Future

Published By: gyro     Published Date: Sep 10, 2015
The digital age has driven a rapid transformation of the IT role. No longer an order-taker, IT must now become a game-changer for the organization, according to new research gyro conducted addressing the perceptions, expectations and future priorities of IT. For IT to become a true change agent and business consultant, it must embrace its “human side” and show its relevance to business operations’ and leaders’ success. For many IT groups, this requires a change in culture and an updated mindset about the department’s ultimate purpose and focus, along with improvements in interdepartmental communication.
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line of business, lob, future of it
    
gyro

Stories of Transformation - How I Did It

Published By: Microsoft Office 365     Published Date: Mar 01, 2018
Digital disruption is imminent in every industry The real question is: how do you adopt technology in a way that optimizes your existing processes and transforms your organization? Of course, no two businesses are the same, and transformation will look different for each business. That's why Microsoft has pinpointed a pattern to success in digital transformation across companies - both small and large. These companies all used technology to achieve fundamental goals that ladder up to four principles: Engage customers Empower employees Optimize business processes and operations Transform products through digital content
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Microsoft Office 365

Forrester Brief – Take Application Performance to the Next Level with Digital Performance Management

Published By: Blue Medora     Published Date: Oct 24, 2016
This report tells I&O pros how to go beyond APM toward digital performance management.
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application performance, digital performance management, blue medora, i&o, operations, apm, customer experience
    
Blue Medora

Pushing Less Paper: How Document Capture and Processing Can Streamline Insurance Business Operations

Published By: Epson     Published Date: Jan 10, 2019
Since the earliest days of the industry, insurance companies have faced a never-ending struggle: processing the voluminous amount of paperwork that underwriting, claims, and compliance require. But the days of enduring the burdens caused by mountains of paper can become a distant memory. By investing in new, proven methods of converting paper documents to readable digital formats, insurance organizations can fully automate document processing to accelerate workflows, minimize processing times and enable more efficient operations.
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Epson

451 Analyst Paper: The Enterprise in Motion: Phenomena transforming Business Process Management...

Published By: Red Hat     Published Date: Nov 08, 2017
Industry-leading organizations are now exploiting interoperable business process management (BPM) and mobile application platforms (MAPs) so that process-oriented mobile applications can help transform the way they do business. This paper examines the phenomena driving this trend, and the common approaches to digital transformation that contribute to the enterprise in motion. Read this analyst paper from 451 Research to learn more.
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business process management, mobile application platforms, digital transformation, customer experience, adaptive business operations
    
Red Hat

See How Tealium Increased Operational Efficiency by 75 Percent for Lenovo's Scott Lee

Published By: Tealium     Published Date: Jun 15, 2015
Deploying digital marketing vendor ‘tags’ across a global online network can be a daunting task. Learn how Tealium helped Lenovo’s Scott W. Lee solve this complex challenge and increase operational efficiency by 75 percent. With Tealium’s market-leading tag management solution as the core of Lenovo’s global digital marketing operations, Scott’s life is a lot easier and more productive.
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tealium, digital marketing, vendor tags, tag management, lenovo
    
Tealium

Data-Driven Digital Marketing

Published By: ExactTarget     Published Date: May 03, 2013
Our data-driven digital marketing solutions will help you fuel the customer lifecycle, automate your operations, and improve ROI. Interested in learning more about what ExactTarget can do for you? Take a look at our suite of products.
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digital marketing, email marketing, exacttarget, saas, email marketing solutions
    
ExactTarget

Why Retailers Need to Reorganize for Effective Content-driven Commerce

Published By: Acquia     Published Date: Feb 26, 2015
Storytelling has long been a staple of good brand marketing. But the concept has taken on more urgency in the digital space, where brands now have the power to engage directly with their customers through web and mobile channels. The mandate for more sophisticated brand content has introduced a new set of challenges for online retailers—namely, how to integrate traditionally separate marketing and commerce operations to deliver a unified experience to shoppers.
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organizational restructuring, commerce, e-commerce, increasing conversions, content-driven commerce, brand marketing, mobile channels, online shopping
    
Acquia

Blockchain benefits for electronics

Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the world’s leading research organizations, and one of the world’s top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM

LNS Research: Quality 4.0 Impact and Strategy Handbook

Published By: SAS     Published Date: Mar 06, 2018
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing efficiency, supply chain performance, product innovation, and in some cases enabled entirely new business models. This transformation should be top of mind for quality leaders, as quality improvement and monitoring are among the top use cases for Industry 4.0. Quality 4.0 is closely aligning quality management with Industry 4.0 to enable enterprise efficiencies, performance, innovation and business models. However, much of the market isn’t focusing on Quality 4.0, since many quality teams are still trying to solve yesterday’s problems: inefficiency caused by fragmented systems, manual metrics calculations, quality teams independently performing quality work with minimal cross-functional own
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SAS

How Digital Asset Management Is Key to Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn the advantages of having a digital asset management system for your organization and see how your overall marketing operations will drastically improve.
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sas, digital asset management, management system, marketing operations, marketing collateral, marketing resource management
    
SAS

How to Justify Your Marketing Resource Management Investment

Published By: SAS     Published Date: Apr 14, 2014
Learn the importance of having marketing operations management and see why this enterprise marketing solution is the exact solution that your organization needs.
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sas, digital asset management, management system, marketing operations, marketing collateral, marketing resource management
    
SAS

How Your Organization Will Benefit With Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn why your organization should utilize marketing operations management technology and see how you can seamlessly deploy the solution without alienating any customers or employees.
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sas, digital asset management, management system, marketing operations, marketing collateral
    
SAS

Seven Steps to Optimize Your Multichannel Marketing

Published By: SAS     Published Date: Apr 14, 2014
Learn how to optimize your multichannel marketing in seven steps and see how these changes can produce the best results for your organization while still reaching your target audience.
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sas, multichannel marketing, digital asset management, management system, marketing operations, marketing collateral
    
SAS

Making the Case for Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn the 4 reasons for your organization to have a technology platform for marketing operations management and see how this technology will allow for a more seamless workflow.
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sas, digital asset management, management system, marketing operations, marketing collateral, enterprise applications
    
SAS

The Power of Modern Digital Marketing Automation

Published By: SAS     Published Date: Apr 14, 2014
Learn about the new habits of today’s modern consumers and see how your organization will benefit from utilizing the right marketing automation technology.
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sas, digital asset management, management system, marketing operations, marketing collateral
    
SAS

Sports Marketing: Success Strategies for the Digital Age

Published By: IBM     Published Date: Dec 22, 2015
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
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sports marketing, ibm, digital strategies, cloud, analytics, operations, it management, knowledge management
    
IBM
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