diligence

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Why Now is the Time to Move Your Enterprise Contact Center to the Cloud

Published By: Five9     Published Date: Aug 01, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your enterprise contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence.
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Five9

What is a PEO? An introduction to the PEO model and its benefits for small and medium-sized business

Published By: TriNet     Published Date: Jun 13, 2011
Learn how a PEO can help remove business risks, contain HR costs, and enable you to focus on growing your business.
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trinet, entrepreneur, peo, professional employer organization, smb, human resources, co-employment, talent market, due diligence, company risk, asset management, benefits
    
TriNet

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, collaboration
    
Pega

What is a PEO? An introduction to the PEO model and its benefits for small and medium-sized business

Published By: TriNet     Published Date: Jun 13, 2011
Learn how a PEO can help remove business risks, contain HR costs, and enable you to focus on growing your business.
Tags : 
trinet, entrepreneur, peo, professional employer organization, smb, human resources, co-employment, talent market, due diligence, company risk, asset management, benefits, payroll software, financial management, benefits management, expense management
    
TriNet

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround

Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround - See

Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

The Enterprise Cloud Buyer's Bill of Rights

Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Jun 10, 2015
The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence of contracts for on-premises licensed software. The Enterprise Cloud Buyer's Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.
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business management software, cloud erp, erp, business software, accounting software, business accounting software, cloud financials, small business software, enterprise software, saas, cloud, integrated software solutions, cloud computing, business software solutions, integration platform, business growth, international expansion, integrated platform, business management suite, it management
    
Netsuite DWASF Leads Display Q1 2015

Attracting Investors: What Colocation Providers Need to Know

Published By: Schneider Electric     Published Date: Mar 28, 2019
Attracting Investors Webinar: With more than $18 billion in M&A activity in the first half of last year alone, the colocation industry is riding the bubble of rapid growth. Colocation data center providers are being evaluated by a wide range of investors, with varying experience and perspectives. Understanding the evaluation criteria is a critical competency for attracting the right type of investor and investment to your colocation business. Steve Wallage, Managing Director of Broad Group Consulting, has led more than 30 due diligence projects and will discuss specific areas of focus including assessment of financials, management, customers, business plan, competitive positioning and future strategy and exit. By attending this presentation colocation providers will: • Hear how investors are assessing colocation providers • Understand different types of investor strategy and positioning • Explore actual case studies –success stories as well as examples where investors walked away • Walk away with a greater understanding of how to not only attract investment, but the right type of investor to propel their business growth
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investors, schneider electric, - colocation provider, attracting investors, colo data center
    
Schneider Electric

Creating a Safety Culture

Published By: SambaSaftey     Published Date: Mar 15, 2019
Today, it’s commonplace for companies to check the motor vehicle records (MVRs) of their drivers once a year. That’s considered due diligence. But what if one driver gets a moving violation or a citation for driving under the influence three weeks after the report was pulled? It could take months for that potentially costly issue to come to light. Likewise, a driver safety policy issued annually is typically worth about as much as the paper it’s written on. There is great potential in setting high standards and creating positive driving behaviors, but this must be a continual process informed by concrete policies, shared motivation to improve, useful data, and quality leadership. Fortunately, several important practices can help companies create a better safety culture –saving money, reducing risk and legal vulnerability, and keeping employees and communities safe. Here’s how.
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SambaSaftey

5 Steps to Managing Third Party Corruption Risk

Published By: CEB     Published Date: Dec 09, 2013
This guide is designed to break down the complex challenge of mitigating third-party corruption risk into manageable components. Based on hundreds of member conversations and extensive research, we believe that successful companies conduct third party due diligence in five key phases.
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corruption risk, managing risk, compliance, risk, anticorruption, third-party corruption
    
CEB

Private Equity Firm uses SharePoint for Deal Management

Published By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering was engaged to assist a Private Equity Firm in implementing a SharePoint deal management system as an additional component to their existing on premise SharePoint server solution. The organization faced multiple challenges in that they did not possess an efficient technology solution that allowed them to manage their deals and associated history. One of the organization’s goals was to create a centralized, easily accessible dashboard interface from which they could rapidly determine the status of a deal as well as manage their deals. Their deal lifecycle had multiple stages depending on whether a deal was New, in a diligence phase, on Hold or Dead.
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software development, it consulting services, net software solutions, microsoft sharepoint
    
Longi Engineering

Five game-changing factors to consider before investing in the European power market

Published By: ABB     Published Date: Oct 31, 2018
In 2017, Europe produced more Of its electricity from solar, wind and biomass resources than from coal. Today's market is more volatile, with greater variability in energy sources due in large part to the desire to reduce environmental damage. The European Union (EU) is on track to achieve its 2020 goal of reducing greenhouse gas emissions by 20% compared to 1990 levels l by reducing its reliance on carbon-based power. This paper examines the five most critical variables that investors, developers, and others must recognise in the due diligence process before investing in a new power generation project in Europe.
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energy industry, power market analysis, investor advice, digital technology, automation technology
    
ABB

Do’s and Don’ts when moving to Office 365 cloud voice

Published By: Polycom     Published Date: Oct 17, 2016
Some Do's include: Doing a network assessment, and doing you due diligence. Some Don't's include: Not giving up on the handset, and not waiting to get started. Download this helpful white paper to learn more.
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Polycom

La compliance GDPR: cosa fare per adeguarsi alla nuova normativa

Published By: CA Technologies EMEA     Published Date: Aug 03, 2017
La compliance con il GDPR può essere ottenuta attraverso una combinazione di persone, processi e tecnologia. Questo documento illustra soluzioni che possano aiutare le aziende nel loro percorso verso la compliance con il GDPR. Ma è possibile estendere la protezione e rafforzare ulteriormente i controlli di sicurezza attraverso l'autenticazione forte e del rischio o la workload automation, per automatizzare l'elaborazione dei dati personali, facilitando il rispetto del GDPR e di normative analoghe. Le normative tendono a stabilire i requisiti minimi richiesti ma, nell'application economy, le aziende aperte devono garantire la due diligence per proteggere una delle risorse più importanti e critiche: le informazioni private dei clienti.
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crescita esplosiva, silos di identità, nuovi requisiti, avvisi, protezione, ca technologies, gdpr, autenticazione forte, automazione
    
CA Technologies EMEA

Real-Time AML: The Technology Is Ready, but Is the Industry?

Published By: Fiserv     Published Date: Sep 14, 2017
Sanctions screening and fraud prevention solutions use real-time detection to prevent terrorist financing and financial crime; whereas anti-money laundering (AML) primarily follows an “observe and report” process. Such a process is all that is currently required by many regulators. Increasingly though, international compliance teams are choosing to stop transactions before they are executed – based on suspicions of money laundering activity. More and more, the industry has been asking itself if this approach of rejecting suspicious activity is a more effective strategy to prevent money laundering. This paper explores where and why AML real-time detection might make sense as a new paradigm for global financial institutions.
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aml, anti-money laundering, compliance, regulatory compliance, financial crime, financial crimes, financial action task force, fatf, customer due diligence, cdd, aml monitoring solutions, currency transaction reporting
    
Fiserv

Leveraging KYC Capabilities to Minimize Risk and Benefit Customers

Published By: Fiserv     Published Date: Nov 08, 2017
Featuring Andy Schmidt, Principal Executive Advisor Knowing your customer is key to driving a successful strategy for client security and retention. Watch this video to get a picture of how KYC can be deployed for risk minimization, work with compliance, and make security measures more frictionless using cutting edge technology.
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kyc, know your customer, beneficial ownership, financial crime, financial crimes, compliance, enhanced due diligence, suspicious activity report, currency transaction report, aml directive, anti-money laundering laws
    
Fiserv

Five Tech Trends That Can Transform How Financial Institutions Detect and Prevent Financial Crime

Published By: Fiserv     Published Date: Nov 09, 2017
Financial institutions seeking to attract new customers and revenue channels are expanding into digital services, real-time payments and global transactions. However, with every new service, criminals are developing innovative ways to infiltrate financial systems, and older technologies that mitigate fraud no longer work as effectively. So how can financial institutions respond to this growing threat? Fortunately, more advanced technologies hold great potential for real-time financial crime mitigation. Learn about five current and emerging technologies that could impact money laundering and fraud mitigation, including artificial intelligence/machine learning, blockchain, biometrics, predictive analytics (hybrid model) and APIs. Read the latest Fiserv white paper: Five Tech Trends That Can Transform How Financial Institutions Detect and Prevent Financial Crime.
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kyc, know your customer, beneficial ownership, financial crime, financial crimes, compliance, enhanced due diligence, suspicious activity report, currency transaction report, aml directive, anti-money laundering laws
    
Fiserv

A Prescriptive Guide to Third Party Risk Management

Published By: NAVEX Global     Published Date: Mar 03, 2014
A four step third party risk assessment provides understanding on where to focus energy and develop a plan.
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risk management, third party risk, due diligence, compliance, risk assessment
    
NAVEX Global

Five Key Questions for Assessing Integrated Third Party Due Diligence Systems

Published By: NAVEX Global     Published Date: Jul 02, 2015
In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions now business can afford to overlook when evaluating and selecting vendor risk management solutions.
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diligence systems, risk management solutions, integrated due diligence, compliance, risk management, workforce management
    
NAVEX Global

Cybersecurity is Essential for M&A Due Diligence - White Paper

Published By: BitSight Technologies     Published Date: Feb 03, 2015
Download "Cybersecurity Is Essential for M&A Due Diligence" to learn how Security Ratings can help you examine the risk your latest target poses to your information security (and potentially your bottom line).
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cybersecurity, security ratings, acquistion target, cybersecurity assessment, information security, security, it management, knowledge management, business activity monitoring, business analytics
    
BitSight Technologies

Cybersecurity is Essential for M&A Due Diligence - Webinar

Published By: BitSight Technologies     Published Date: Jan 27, 2016
During this webinar, BitSight CTO and Co-Founder Stephen Boyer shows you how to use Security Ratings to quickly and accurately assess the security risk an acquisition target (or other third party) brings to your information ecosystem.
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cybersecurity, security risk, acquisition target, security ratings, risk-based conversations, security, it management, enterprise applications
    
BitSight Technologies

Five game-changing factors to consider before investing in the European power market.

Published By: ABB     Published Date: Mar 21, 2019
Many in the United States’ power generation industry no doubt long for the relative market tranquility of the late 20th century. The generation plants built and operated then were carbon-fueled or nuclear-powered, with a few hydro-electric plants sprinkled in. The economics were largely stable and predictable, often thanks to regulation that shielded utilities from market fluctuations. But even in those simpler times, when the market was far less volatile, there was still much due diligence required when investors and developers were considering multi-milliondollar commitments in new generation projects. Today’s market is more volatile, due in large part to the disruptive effect of low-cost natural gas and the subsequent, rapid growth of affordable renewable energy. As more uneconomical and inefficient generation plants go offline, there is, for the most part, sufficient carbon-free or carbon-reduced generation to meet the growing demand for electric energy. There are pockets of growth
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ABB

5 Key Questions for Assessing Integrated Third Party Due Diligence Systems

Published By: NAVEX Global     Published Date: Mar 18, 2015
In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions no business can afford to overlook when evaluating and selecting vendor risk management solutions.
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compliance, software compliance
    
NAVEX Global

Betting on Better Board Meetings: William Hill

Published By: Diligent     Published Date: Jul 10, 2017
William Hill made a faster-than-expected transition to using Diligent Boards due to rapid adoption by the board members and proactive support from both William Hill’s Secretariat team and Diligent. In addition, the company found one unexpected benefit –Diligent Boards is a very helpful tool when new directors join the board. Use of Diligent Boards has spread thanks to positive word of mouth from William Hill board members to other companies on whose boards William Hill board members also serve.
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diligence board, portal, meeting information, providers, directors, document management, william hill
    
Diligent
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