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Customer Experience (CX) Metrics and Key Performance Indicators

Published By: Oracle     Published Date: Mar 04, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX. Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational areas of measurement, or Key Performance Indicators (KPIs).
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oracle, oracle cloud service, customer experience, key performance indicators, acquisition, retention, efficiency, customer experience management, productivity, service management, desktop management
    
Oracle

Customer Experience Metrics and Key Performance Indicators

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction, application integration, best practices, business analytics, business intelligence, customer interaction service
    
Oracle Service Cloud

Customer Experience Metrics and KPIs

Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
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customer service, customer experience, measuring customer experience, kpi, customer interaction service, customer relationship management, customer satisfaction, oracle
    
Oracle

Customer Messaging: Exceed Consumer Expectations and Reduce Costs

Published By: Live Person     Published Date: Oct 01, 2015
This document will illustrate the business case driving organizations to increasingly adopt and utilize customer messaging.
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Live Person

Customer Spotlight — MG Group

Published By: EMC     Published Date: Oct 13, 2015
MG Group explains their adoption of EMC Documentum Capital Projects to streamline information control and effective management in the world’s largest PET production plant.
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emc documentum capital projects, document management, share information, share documents, risk management, workforce management, information management, secure content management
    
EMC

Customer Spotlight — MG Group

Published By: EMC     Published Date: Oct 13, 2015
MG Group explains their adoption of EMC Documentum Capital Projects to streamline information control and effective management in the world’s largest PET production plant
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emc documentum capital projects, document management, share information, share documents, risk management, workforce management, information management, secure content management
    
EMC

Customer-Centric Cloud Provisioning

Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud, application integration, business activity monitoring, customer interaction service, customer satisfaction, ebusiness, content management
    
ServiceNow

Customer-Centric Cloud Provisioning

Published By: ServiceNow     Published Date: Mar 26, 2014
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds
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cloud, slef-service, customer experience, on-demand services, mobile data systems, application integration, business technology, cloud computing
    
ServiceNow

Customers Share Real-World Benefits From HP Business Service Management Solutions

Published By: HP - Enterprise     Published Date: Jun 04, 2013
HP Business Services Management (BSM), which includes HP Network Management Center, HP Systems Management, and HP Application Performance Management, is a comprehensive performance management solution designed to enable IT organizations to manage a diversity of in-house and cloud based services at a lower cost to the business. HP commissioned Dimensional Research to interview customers who have deployed HP BSM solutions to obtain detailed feedback on the real world benefits provided by these solutions. Dimensional Research conducted 26 in-depth interviews with HP customers as well as researched documented case studies. This report summarizes those findings.
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business service, management solutions, bsm, business services management, network management, systems management, business intelligence, data integration, business technology
    
HP - Enterprise

Cut Costs, Meet Strategic Goals and Manage Document Processes with Confidence

Published By: Oce Business Services     Published Date: Jun 24, 2009
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
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oce, kpi, ekg, document processes, mail center, print/copy operations, records, operations, cost cutting, documents, information, roi, return on investments, oce max, real time, dpm, document intensive, bpm, ediscovery, key performance indicator
    
Oce Business Services

Cut Costs, Meet Strategic Goals and Manage Document Processes With Confidence

Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas, service level agreements, improving operational efficiency, improve business results, six sigma methods, document services, claims processing, document processing, forms processing, it management
    
Canon Business Process Services, Inc.

Data and Identity Security

Published By: CDW Symantec     Published Date: Aug 02, 2012
With daily reports of network breaches on the way up, now is the time to double down on solid network protection. This whitepaper documents the evolution of data and identity theft and the strategic security approaches companies are taking to stay ahead of the curve.
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data, identity, security, network, protection, mobile, security, documents, evolution, malware, sql, web, browser, hostile, e-mail, attack, password, lockdown, trusted, dlp
    
CDW Symantec

Data Center Consolidation with Stratavia’s Data Palette

Published By: Stratavia     Published Date: May 21, 2008
This document provides an overview of data center consolidation methodologies, the general impact of each method, and how Stratavia’s Data Palette helps data center consolidation initiatives.
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data center consolidation, data center standardization, logical consolidation, data center rationalization, data center automation, stratavia, automation, dca, decision automation, database automation, database consolidation, server provisioning, server consolidation, process automation, networking, gigabit networking, governance, infrastructure, internetworking hardware, ip networks
    
Stratavia

Data on the Go: Securing Mobility

Published By: Absolute Software     Published Date: Dec 20, 2012
This IDC document presents highlights from the Adopting Mobility in the Enterprise Executive Roundtable held in New York City.
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security, mobile, cloud, tablet, consumerization, business technology
    
Absolute Software

Data on the Move = Business on the Move; How Strategic Secure Managed File Transfer Adds Value

Published By: Globalscape     Published Date: Mar 21, 2014
This whitepaper describes the formal and informal file-sharing methods business employees use to perform their daily functions and explains that, from sending small text documents to multi-gigabyte video files, the right managed file transfer (MFT) solution can allow such transfers to continue without risking the security of the corporate network. The paper explains that the right MFT solution can enable business growth, enhance operational efficiency, enable compliance, reduce costs, and increase ROI. Choosing the right MFT solution requires eight considerations described in the paper, and concludes by explaining why Globalscape solutions are the choice of our customers around the world.
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it management, data management, content management system, document management, information management, secure content management
    
Globalscape

Data Privacy & Security: Using AWS in the Context of Common Privacy & Data Protection Considerations

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
This document provides information to assist customers who want to use AWS to store or process content containing personal data, in the context of common privacy and data protection considerations. It will help customers understand: the way AWS services operate, including how customers can address security and encrypt their content, the geographic locations where customers can choose to store content, and the respective roles the customer and AWS each play in managing and securing content stored on AWS services.
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Amazon Web Services APAC

Data Privacy and Security

Published By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
This document provides information to assist customers who want to use AWS to store or process content containing personal data, in the context of common privacy and data protection considerations. It will help customers understand:
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Amazon Web Services EMEA

Data Protection Solutions at Midsize Organizations

Published By: Trend Micro, Inc.     Published Date: Apr 29, 2009
In January of 2008, a random sample of online technical newsletter subscribers at midsize companies (100-5,000 employees) received an email invitation to participate in a survey about data protection solutions use at their organizations. The goal of the survey was to identify sources of and/or reasons for information security breaches, and to better understand how businesses are planning to protect themselves against data leaks. The following report presents top line results of the study.
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trend micro, data breach, smb, midsize, breaches, data breaches, data loss prevention, dlp, hackers, data protection solutions, midsize organizations, smb, physical breach, virtual breach, malicious breach, sensitive information, malicious data leaks, threats, confidential information, data loss
    
Trend Micro, Inc.

Data Warehouse Appliances and the New World Order of Analytics

Published By: Group M_IBM Q119     Published Date: Mar 11, 2019
In this paper, we focus on the DWA and how it has evolved over the years since its introduction. The XDW architecture is then described, in which the need to maintain the data warehouse is documented while adding new components and capabilities to extend the analytical capabilities. This section also discusses the appropriate usage of appliances within the XDW. The rest of the paper covers the benefits from implementing the DWA, the selection considerations for them and what the future holds for them.
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Group M_IBM Q119

Data: Here Today, Gone Tomorrow

Published By: Trend Micro Inc.     Published Date: Sep 21, 2011
Data is the lifeblood of any business, and small businesses are certainly no exception. Critical data such as email messages, financial documents, as well as project and personnel files all make up vital company information that most businesses cannot function without.
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trendlabs, trend micro, data storage, small business, technology, security solution, anti virus, security management, security policies, data protection, data quality
    
Trend Micro Inc.

DB2 BLU By Other Databases And More

Published By: IBM     Published Date: Nov 15, 2013
Analyst Wayne Kernochan of Infostructure Associates documents the analytics speed-up capability of DB2 with BLU Acceleration and explains how DB2 BLU compares with competitors. His conclusion after reviewing test results? Not surprisingly, the results verified a consistent, roughly order-of-magnitude speedup using BLU Acceleration, against DB2 pre-BLU and against some obvious competitors. What is his advice to readers about DB2 BLU? If your upcoming database needs analytics/BI/reporting-related, why would you not use BLU Acceleration for them? In other words, what are you waiting for?
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ibm, analytics, db2, blu acceleration, acceleration, speed, database, business intelligence, reporting, order of magnitude, data, database management, infrastructure, configuration management, database development, data integration, productivity
    
IBM

DB2 BLU By Other Databases And More

Published By: IBM     Published Date: Apr 16, 2014
DB2 BLU By Other Databases And More Wayne Kernochan, Infostructure Associates September 2013 Analyst Wayne Kernochan of Infostructure Associates documents the analytics speed-up capability of DB2 with BLU Acceleration and explains how DB2 BLU compares with competitors. His conclusion after reviewing test results? ""Not surprisingly, the results verified a consistent, roughly order-of-magnitude speedup using BLU Acceleration, against DB2 pre-BLU and against some obvious competitors ..."". What is his advice to readers about DB2 BLU? ""... if your upcoming database needs are analytics/BI/reporting-related, why would you not use BLU Acceleration for them? In other words, what are you waiting for?
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ibm, ibm db2, blu acceleration, acceleration, database solution, workload, configuration, testing, database management, query, database development, data warehousing
    
IBM

Deciding Between Cloudant Managed Service, Cloudant Local, and Apache CouchDB

Published By: IBM     Published Date: Jun 07, 2016
Once you know that a document oriented database is the best database for your application, you will have to decide where and how you'll deploy the software and its associated infrastructure. Download this white paper for an outline of the deployment options available when you select IBM® Cloudant® as your JSON store.
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ibm, cloudant managed service, cloudant local, apache couchdb, networking, enterprise applications, data management, database development, business technology
    
IBM

Deciding Between Cloudant Managed Service, Cloudant Local, and Apache CouchDB

Published By: IBM     Published Date: Nov 30, 2016
You’ve taken the first step and already know that a document- oriented database is the right database for your application. From here, you still have to decide where and how you’ll deploy the software and its associated infrastructure. These decisions lead to additional considerations around administrative overhead, technical support, open-source options, data sovereignty and security, and more. This paper aims to outline the deployment options available when you select IBM® Cloudant® as your JSON store.
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ibm, cloud, cloudant managed service, cloudant local, apache couchdb, enterprise applications, cloud computing, business technology
    
IBM
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