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Forrester Research: Digital Customer Experience Governance Demystified

Published By: Crownpeak     Published Date: Jun 30, 2016
This Forrester report outlines the steps customer experience (CX) professionals must take to optimize and continuously improve their digital customer experiences.
Tags : 
customer experience, digital customer experience governance, digital customer experience, digital quality management, digital governance, best practices, forrester research, dqm

What Is Digital Quality Management and Why Is It a Game-Changer for Marketers?

Published By: Crownpeak     Published Date: Aug 25, 2016
Hereís why Digital Quality Management is mission-critical for any global enterprise, and how itís helping digital marketers achieve their objectives.
Tags : 
crownpeak, digital marketing, digital quality management, marketing, marketers, digital governance, dqm, online marketing

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