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Extending the Cloud Experience

Published By: Hewlett Packard Enterprise     Published Date: Jul 29, 2019
As you strive to deliver the speed your business demands, this new whitepaper from IDC provides the latest insights about the trends and challenges of delivering IT services in the new hybrid cloud world. You’ll also learn the characteristics at the heart of the new hybrid cloud platforms and find out more about how the right solutions and the right partner enables an extension of the cloud experience across your business in a way that’s open, flexible, and hybrid by design
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Hewlett Packard Enterprise

Canada’s Yellow Pages Transforms with TIBCO Master Data Management

Published By: TIBCO Software     Published Date: Jun 14, 2019
Reinventing the Yellow Pages Directory: How YellowAPI Became an Engine for Digital Transformation
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TIBCO Software

AA Ireland Transforms Itself and Insures Predictable Success

Published By: TIBCO Software     Published Date: Jul 22, 2019
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot. “In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software. We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
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TIBCO Software

Ovum Analyst Whitepaper Hybrid Integration Platforms

Published By: Group M_IBM Q4'19     Published Date: Sep 25, 2019
Analyst whitepaper by Ovum: Hybrid IntegrationPlatforms: Digital Business Calls for Integration Modernization and Greater Agility - Exploring the factors driving hybrid integration platform adoption
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Group M_IBM Q4'19

A Path to Scale and Profitability for Cloud and Managed Service Providers

Published By: Infinidat EMEA     Published Date: May 14, 2019
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
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Infinidat EMEA

How UNTUCKit Increased Agent Efficiency by 25%

Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”
    
Kustomer

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 16, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
By 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed - Frost & Sullivan Fast forward to the future of office communications. Discover the megatrends that are transforming the way we work: • Flexible remote organizational models • Technological innovations driving the future of office communication • How cyber threats might affect enterprise communication GET THE REPORT NOW GET THE REPORT NOW
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Ricoh

Redefining Office Communication

Published By: Ricoh     Published Date: Sep 17, 2019
Fast forward to the future of office communications. Frost & Sullivan predicts that by 2025, the world will have at least 3.7 billion smartphones, 700 million tablets, and 60 million UCC platforms deployed. Learn more shifting demographic megatrends that are transforming the way we work. GET THE REPORT NOW
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Ricoh

Report: Reimagine public policy

Published By: KPMG     Published Date: Oct 04, 2019
Life is coming at us fast, so our thinking about policy solutions for the future needs to be bigger, bolder and much more imaginative. We have just launched the second edition of Reimagine public policy. 20 truly, disruptive and innovative ideas to help solve today’s policy challenges. Four of them are brand new for this year – Reimagine high streets, digital platforms for life-long learning, workforce and migration. The Reimagine ideas show how to: • Revitalise the Great British High Street • Remove the need for any family to choose between heating and eating • Match hirers and firers to give workers facing redundancy new skills
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KPMG

Finding Flexibility with Microservices, Containers, and Runtimes

Published By: Red Hat     Published Date: Jun 26, 2019
An introduction to the Forrester analyst report: How to Capture the Benefits of Microservice Design There has always been a relationship between an application and the platform and services which run it. For a long time, that relationship was very tight and encompassed a lot of areas related to the application design, from the language the application could be written in to administrative behaviors like monitoring and logging, even things like transaction management, frontend UI development, or integration methods. In a sense, the application platform was just another design consideration for the application. A few years ago, as significant changes in platform technology like cloud, containers, and virtual machines started rolling out, the primary emphasis for CTOs and application architects was on how to move to those platforms. The platform choice was a major part of the application. The focus was — one way or another — getting into “the cloud.” There’s been a shift in customers’ pri
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Red Hat

5 Ways Next-Generation Cloud Computing Will Elevate The Customer Experience

Published By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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ttec

Which Platform Does Your Store Need to Thrive? ESP vs. ECRM

Published By: DRIP     Published Date: Aug 23, 2019
When it comes to how you communicate with customers, you’re faced with some big decisions—one of them being whether to use an ESP or ECRM. Both platforms can deliver your email, but beyond that, these tools are pretty different. Getting the right roster of marketing tools is critical no matter where your brand is when it comes to growth. If you’re just starting to sell online, you need platforms that won’t hold you back when you hit your stride. If you’re part of a long-standing enterprise, whichever platform you adopt needs to be able to handle anything you throw at it while exposing opportunities you might not have noticed before. See what each platform was built for, which companies benefit the most from each, and which you should choose to reach your brand’s goals.
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DRIP

Evolution of the DMP

Published By: Adobe     Published Date: Sep 23, 2019
To achieve personalization at scale, brands need to develop a better understanding of each customer they interact with, and that’s all about combining all the data they collect from every available source into a single cohesive customer view. There is no way they can handle this task or manage all this data manually, which is why data management platforms (DMPs) rose to prominence. Today, companies are looking to build on this single customer view with a real-time understanding of their audience across every digital channel, marking the next phase on the maturity ramp for DMPs.
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Adobe

Magic Quadrant for Digital Commerce

Published By: Adobe     Published Date: Oct 08, 2019
Gartner evaluates eighteen digital commerce platforms and for the second year in a row, Gartner has identified Magento Commerce as an Industry Leader (top 3). According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow. Magento Commerce, part of Adobe Experience Cloud, is innovating on platform functionality to help businesses like yours with the performance, scalability, and security required to deliver full-lifecycle customer experiences. Digital commerce platform choice has grown in complexity due to increased vendor choice and breadth of offerings, pricing model complexity and emerging managed service offerings. This report evaluates 18 vendors of digital commerce platforms to assist application leaders supporting digital commerce.
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Adobe

Third-Party Product Brief by EMA: ASG-Discovery and Dependency Mapping (ASG-DDM)

Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions

Business-Critical Benefits of Workload Automation, by EMA

Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application
    
ASG Software Solutions

How about Solving the Change Management Challenge with Discovery and Dependency Mapping?

Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions

How to Manage Complexity and Deliver Knowledge from Disparate Applications and Platforms

Published By: ASG Software Solutions     Published Date: May 12, 2010
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
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asg, cypress, managing delivery, knowledge management, document management, collaboration, collaborative commerce, contact management, content delivery, content integration, content management system, corporate portals, customer experience management, information management, intranets, messaging, records management, search and retrieval, search engines, secure content management
    
ASG Software Solutions

Free White Paper: Moving Away From Paper Forms - Benefits, Challenges and Solutions

Published By: MyOffice24x7     Published Date: Oct 12, 2012
An instructive whitepaper for introducing electronic forms to your organisation, with the view of supplementing or replacing the use of paper forms in its business processes.
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MyOffice24x7

Automate Container Security Using DevOps Processes on AWS with Trend Micro

Published By: AWS     Published Date: Oct 09, 2019
Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers. In this webinar, you’ll learn real customer use cases that have successfully leveraged Trend Micro Deep Securit
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AWS
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