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Gartner: Customer Service Management Toolkit

Published By: ServiceNow     Published Date: Oct 11, 2017
For years, companies have used CRM as the software of choice to manage customer engagement and information, in an attempt to deliver a great customer experience. Managing the front end of the engagement process is important. However, delivering proactive customer service – that prevents and resolves issues – requires much more than that. At ServiceNow, we believe that it is time to rethink the fundamentals of CRM and customer service and we invite you to explore the new strategies, processes, and technology presented in this toolkit. Doing so will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect. We hope you find the collection of research reports and whitepapers valuable.
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ServiceNow

Not all Customer Experience Platforms are Created Equal

Published By: Genesys     Published Date: Apr 07, 2017
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. Read this eBook to learn how to: - Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences - Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice - Evaluate the top five capabilities of a Customer Experience Platform
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genesys, contact center engagement, customer engagement, omnichannel experience, customer experience
    
Genesys

Device Management and the Forgotten Printers

Published By: Zebra Technologies     Published Date: Jul 06, 2017
Effortlessly manage your fleet of thermal barcode printers for tighter control and greater outcomes. This paper covers challenges like problematic provisioning, security headaches and muddled monitoring.
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printer intelligence, industrial printers, desktop printers, mobile printers, highly durable printers, improving warehouse, manufacturing productivity, shipping accuracy, inventory accuracy, price management accuracy
    
Zebra Technologies

The Ultimate Guide to Meaningful Customer Engagement

Published By: Zoovu Limited     Published Date: Apr 12, 2019
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about. One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on: Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time. Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base. Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
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customer engagement, digital engagement, guided selling, e-commerce, engagement economy, digital commerce, digital marketing, conversion, sales, growth, brands, customer experience, customer journey, conversion, engagement, machine learning, personalization, recommendation, conversational marketing, retail.
    
Zoovu Limited

A Modern Approach to Talent Management On-demand Webinar

Published By: Skillsoft     Published Date: Jun 23, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, talent management
    
Skillsoft

A Modern Approach to Talent Management On-demand Webinar

Published By: SumTotal, a Skillsoft Company     Published Date: Jun 24, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, organization, talent management
    
SumTotal, a Skillsoft Company

Networking Superpowers for the Cloud Ninja

Published By: Riverbed     Published Date: Feb 21, 2018
Amazon Web Services has transformed how we think of IT infrastructure. It takes minutes to set up elastic compute and storage. As you grow, turning up EC2 instances, VPCs, and AWS services is akin to acquiring more ninja weapons; practice is needed to gain proficiency. With legions of compute and capacity a button-push away, the need to hone your skills in connecting your workforce to the cloud becomes critical. At Riverbed, that’s what we do. We let you spawn a full-mesh VPN network between your VPCs and branches, deploy the latest in cloud architecture trends using transit-VPC designs, and even allow for the use of AWS DirectConnect and VPN connectivity simultaneously using our powerful SD-WAN technology. Ninja-like benefits of agility, speed, and awareness are effortlessly available to you. Watch Riverbed unveil the full power of a true software-defined WAN (SD-WAN) in the cloud with a detailed conversation and live demo. Join us to learn: How the Riverbed-AWS partnership suppor
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Riverbed

Free Trial - Reduce your candidate search time by 85%.

Published By: ZoomInfo     Published Date: Sep 07, 2010
Generate highly-qualified candidate lists effortlessly and instantly connect with direct contact information. The ZoomInfoT Database is the only source of business information combining the business web, community contributors, and professionals who post their own profiles-updated 24 hours a day, 7 days a week. Unlock the power of this data with our next-generation candidate sourcing tool, ZoomInfoT Pro, featuring robust search criteria, in-depth candidate profiles, and automated alerts on profile updates and changes. Start your free trial today.
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zoominfo, candidate, search, database, sourcing, pipeline, conversion rates
    
ZoomInfo

Top 10 Reasons to Love BlackBerry 10

Published By: BlackBerry     Published Date: Mar 12, 2013
BlackBerry® 10 is an entirely new mobile computing platform that removes many of the barriers that slow down other devices. Here are just a few of the reasons end users love BlackBerry 10.
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reasons to love blackberry 10, reasons end users, efficiently and effortless, blackberry 10, mobile devices, knowledge management, enterprise applications, mobile computing, mobile data systems, wireless application software, wireless communications, business technology
    
BlackBerry

Easing Sarbanes-Oxley Compliance by Giving Business Users Control of Their Data

Published By: Winshuttle     Published Date: Dec 04, 2006
This white paper describes some easy-to-use data management tools that many companies are using to let business users do complex data updates and reporting tasks effortlessly. This technology is not only easing their Sarbanes-Oxley compliance, but is also saving these companies large amounts of time and money.
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compliance, sox, sarbanes, sarbox, sarbanes-oxley, sarbanes oxley, data management, cost control, it spending, sap, winshuttle, it management, enterprise applications, software compliance, sarbanes oxley compliance
    
Winshuttle

Enterprise BPM Scalability

Published By: Ultimus     Published Date: Aug 16, 2007
Ultimus has been build from the ground-up with scalability in mind. Ultimus’ component-based, database centric architecture position it perfectly as a solution that allows you to effortlessly scale your enterprise business processes.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability, business process modeling, modeling, workflow, enterprise, enterprise applications, scale, scalable, scalability, business management, business process automation, enterprise software, groupware workflow
    
Ultimus

Outsell Case Study

Published By: TailoredMail     Published Date: Nov 21, 2008
Learn how email service provider, TailoredMail, helped an automotive agency easily handle hundreds of dealer accounts yet effortlessly give each a personal touch.
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tailored mail, email service provider, email marketing program, outsell, email newsletters
    
TailoredMail

The Right Architecture for Business Intelligence

Published By: IBM Software     Published Date: Oct 26, 2010
Analytics are changing how organizations today operate. Being able to quickly and effortlessly interact with business information is now considered essential to making the best business decisions.
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analytics, business decision making, analytics system, best practices, business analytics, collaboration
    
IBM Software

Building Your Referral Engine

Published By: GoToMeeting     Published Date: Jul 08, 2011
In this eBook, you'll find dozens of proven best practices when it comes to generating more referrals and a systematic referral process you can follow to keep a steady stream of new business flowing in and your referral engine running smoothly and efficiently.
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citrix, sales, referral engine, systematic referral process, profit builders, referral team, effortless networking, laser introduction, referral reward recognition program
    
GoToMeeting
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