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Demystifying AI: Creating an AI partnership that maximizes business results

Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys

A Repeatable Cloud-First Deployment Process Model

Published By: Dome9     Published Date: Apr 25, 2018
The term “Cloud First” was initially popularized by Vivek Kundra, who formerly held the post of White House CIO and launched this strategy for U.S. federal government IT modernization at the Cloud Security Alliance Summit 2011. The underlying philosophy of the cloud-first strategy is that organizations must initially evaluate the suitability of cloud computing to address emergent business requirements before other alternatives are considered. This paper offers guidance to help organizations establish a systematic and repeatable process for implementing a cloud-first strategy. It offers a high-level framework for identifying the right stakeholders and engaging with them at the right time to reduce the risk, liabilities, and inefficiencies that organizations can experience as a result of adhoc cloud decisions. The goal of this guidance is to help ensure that any new cloud program is secure, compliant, efficient, and successfully implements the organization’s key business initiatives.
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Dome9

Mit KI unstrukturierte Daten erschließen und Unternehmenstransformation vorantreiben

Published By: Box     Published Date: Jul 29, 2019
Den meisten CIOs ist heute bewusst, dass Initiativen zum digitalen Wandel dazu beitragen können, Geschäftsprozesse zu optimieren, die Ef?zienz zu steigern und die Wettbewerbsfähigkeit zu erhöhen. Auf lange Sicht initiieren sie dadurch die Modernisierung und Zukunftsorientierung des Unternehmens. Einige der laufenden Transformationsinitiativen – auch in vielen wachstumsstarken Unternehmen – haben mit der Problematik zu kämpfen, den explosionsartigen Anstieg von unstrukturierten Daten zu verwalten und den damit verbundenen höheren Compliance- und Sicherheitsanforderungen gerecht zu werden. Zum Glück können neue Lösungen, die künstliche Intelligenz (KI) einsetzen, nicht genutzte Informationen aus unstrukturierten Daten extrahieren, beispielsweise aus Dokumenten, Bildern, Videos und Audiodateien. KI trägt auch dazu bei, viele der zeitaufwendigen Prozesse zur Klassi?zierung, Organisation und Analyse unstrukturierter Daten zu automatisieren.
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Box

Sentiment Analysis with AlchemyAPI: A Hybrid Approach

Published By: IBM APAC     Published Date: Nov 22, 2017
AlchemyAPI’s approach to natural language processing incorporates both linguistic and statistical analysis techniques into a single unified system. This hybrid approach provides an industry-leading advantage since both techniques have benefits and drawbacks depending on the content and specific usecases. Linguistic analysis takes a basic grammatical approach to understand how words combine into phrases, and how those phrases combine into sentences. While this approach works well with editorialized text (e.g., news articles and press releases), it does not perform as well when it comes to usergenerated content, often filled with slang, misspellings and idioms. Statistical analysis, however, understands language from a mathematical standpoint and works well on “noisy” content (e.g., tweets, blog posts, and Facebook status updates). The combination of these two approaches allows for increased accuracy on a variety of content.
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industry, advantage, linguistic, grammatical, statistical analysis, content
    
IBM APAC

The SMAC Stack -- Creating Opportunities, Driving Disruption

Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Social, Mobile, Analytics and Cloud (SMAC), have broad potential to provide huge business value, while simultaneously presenting potentially overwhelming challenges. The rapid technology changes supporting SMAC and the overall complexity involved demand a systematic approach to building out your SMAC capability.
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collaborative consulting, creating opportunities, driving disruption, social, mobile, analytics, cloud, infrastructure
    
Collaborative Consulting

ESG Technical Validation: All-Flash HPE SimpliVity 380

Published By: Hewlett Packard Enterprise     Published Date: Jul 19, 2018
"The Enterprise Strategy Group put HPE SimpliVity hyperconverged infrastructure through its paces in a series of hands-on performance and stress tests simulating real-world configurations and load conditions. Read this report to learn how an HPE SimpliVity infrastructure: Ran nine workloads simultaneously, with an average response time across all applications of 3.9ms Showed little to no performance impact as a virtual controller, drive, and node were systematically failed on a two-node cluster."
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hyperconverged, infrastructure, simplivity
    
Hewlett Packard Enterprise

One Innovation Program To Rule Them All

Published By: Brightidea     Published Date: Feb 05, 2016
What’s in the eBook? We all know it is critical to innovate before competitors – and the race is on to do so! This ebook should help you do just that — harness innovation at your company and build a marquis innovation program. It can be much harder than anticipated so our systematic, programmatic approach described in this ebook will help. Please download our ebook and learn about: - Six steps to improve (and establish) enterprise innovation - Success stories from Fortune 500 companies - The future of innovation, innovation programs and how you can prepare for it
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Brightidea

Return on Marketing Investment for Healthcare Providers

Published By: Evariant     Published Date: Sep 07, 2016
Marketers face a unique challenge to allocate resources across a variety of tactics to target key audiences that need their product or service – with limited information on what combination of products or services will have the optimum impact, which target audience members are ideal fits, and what allocations will provide the best return on investment to the organization. Healthcare has its own myriad of challenges, including many local, regional, and national options for consumers, service line variations, and disparate demographics. The good news is that there is an emerging understanding of digital and multichannel marketing, and ample opportunity to define best practices, systematically calculate marketing effectiveness and return on marketing investment (ROMI), and use technology and data to create great business outcomes.
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evariant, multi-channel marketing, hospital, patient engagement, digital marketing
    
Evariant

The Truth About Driver Monitoring

Published By: SambaSaftey     Published Date: Mar 15, 2019
Three myths about driver safety can cause business leaders to make dangerous decisions -- exposing their organizations to unnecessary risk. Our free white paper Driver Monitoring: Myth vs. Reality, will show you: • Why background checks, public records, and license checks are inadequate • Why pulling Motor Vehicle Records once or twice a year isn’t enough • How to go beyond telematics and GPS to create real behavioral insights • The four best practices for comprehensive driver monitoring
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SambaSaftey

Vulnerability Management Buyer's Checklist

Published By: Qualys     Published Date: Jul 20, 2012
Vulnerability Management (VM) means systematically finding and eliminating network vulnerabilities. Choosing a solution for VM is a critical step toward protecting your organization's network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily onslaught of new vulnerabilities that threaten security. This checklist from Qualys provides a 12 point shortlist of considerations to determine what solutions will work best for your organization.
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technology, security, vulnerabilities, internet, virus, solutions, vulnerability management, firewalls
    
Qualys

Red Hat JBoss Fuse Compared With TIBCO ActiveMatrix BusinessWorks 6.3

Published By: JBoss Developer     Published Date: Oct 21, 2016
This competitive review between Red Hat and TIBCO integration technologies has presented multiple differences between the products. A notable difference is that only Red Hat JBoss Fuse is a 100% open source product. Red Hat is committed to leveraging existing open source projects and using open standards whenever possible for both product implementation and integration communication. This includes Camel, the de-facto integration standard included with Red Hat JBoss Fuse. Red Hat’s open source commitment extends to Active MQ, the upstream messaging technology used with JBoss A-MQ and included with Red Hat JBoss Fuse. Another difference is that Red Hat JBoss Fuse clustering is based on the upstream Fabric8 community project and offers much more functionality than TIBCO clustering options.
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cloud, technology, competitive advantage, queuing protocol, open source, application integration, business intelligence, enterprise resource planning
    
JBoss Developer

O'Reilly's Deep learning: A Practitioner's Approach

Published By: Pure Storage     Published Date: Jan 12, 2018
Interest in machine learning has exploded over the past decade. You see machine learning in computer science programs, industry conferences, and the Wall Street Journal almost daily. For all the talk about machine learning, many conflate what it can do with what they wish it could do. Fundamentally, machine learning is using algorithms to extract information from raw data and represent it in some type of model. We use this model to infer things about other data we have not yet modeled. Neural networks are one type of model for machine learning; they have been around
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learning machines, automated intelligence, scalars, vectors, mathematics, classification, pure storage
    
Pure Storage

API360: Ein umfassendes API-Strategiemodell für Unternehmen

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
Sie müssen stets für das kontinuierliche Wachstum Ihres Unternehmens sorgen. Im Zuge der anhaltenden Dynamik der Application Economy setzen Sie zur Förderung dieses Wachstum vermutlich auf digitale Unternehmensinitiativen. Wie organisieren und verwalten Sie nun am besten ein APIProgramm, ohne Ihr geistiges Eigentum außerhalb des Unternehmens auf problematische Weise zu exponieren? Nachfolgend stellen wir eine Reihe von Early Adopters vor, die ihr Wachstum erfolgreich mit APIs befördert haben.
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api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

The IoT Imperative for Energy and Natural Resource Companies

Published By: SAP     Published Date: Nov 22, 2017
Many energy and natural resource (ENR) companies still rely on static, error prone data sources. Using static data in assumptions that are made on actual production costs, operating capacity, and yields is no longer sufficient to compete successfully in today’s market, a situation made more problematic given that the ENR industry faces reduced market prices for products, increased costs for operations and an onslaught of new competitors.
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companies, operating capacity, sufficient, successfully, market, enr, industry
    
SAP

2015 Customer Experience Risk Study

Published By: SAP     Published Date: Nov 04, 2015
Download this executive summary of the 2015 Customer Experience Risk Study and learn: -Why at-risk customers often account for over 10% of potential revenue -How retailers miss over 80% of problem occurrences -How to take a customer-value lens to understand problematic experiences -How to measure on impact, as the frequency of issues can be deceiving
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customer experience, sap, at-risk customers, potential revenue, problem occurences, customer-value, measuring on impact
    
SAP

Tackle Your Fear of Employee Communication Measurement

Published By: Davis & Company     Published Date: May 11, 2015
Overcome your fear of employee communication measurement by learning to measure communications more systematically, consistently and easily.
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employee communication measurement, efficiency
    
Davis & Company

Mobile Phishing 2018: Myths and facts facing every modern enterprise today

Published By: Lookout     Published Date: Dec 11, 2018
"Phishing on mobile is the biggest unsolved cybersecurity problem in the enterprise today. This is because phishing is both different and more problematic on the mobile device. "
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Lookout

Guida ai microservizi per gli architetti

Published By: CA Technologies EMEA     Published Date: Aug 03, 2017
Le odierne aziende orientate alle metodologie DevOps e Agile puntano a cambiamenti rapidi e deployment veloci. Per queste aziende l'architettura dei microservizi è un vantaggio, ma non una soluzione ottimale. Le aziende possono offrire ai team di sviluppo di piccole dimensioni più autonomia e agilità e, di conseguenza, si noterà una maggiore adeguatezza dell'IT alle aspettative mutevoli del business.
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modularità, velocità di delivery, zero deployment, deployment automatizzato, coesione, separazione delle problematiche, ca technologies
    
CA Technologies EMEA

The Seven Types of Power Problems

Published By: Schneider Electric     Published Date: Feb 12, 2018
Many of the mysteries of equipment failure, downtime, software and data corruption, are the result of a problematic supply of power. There is also a common problem with describing power problems in a standard way. This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems.
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Schneider Electric

Pure Storage Case Study: Man AHL

Published By: Pure Storage     Published Date: Oct 09, 2018
Man AHL is a pioneer in the field of systematic quantitative investing. Its entire business is based on creating and executing computer models to make investment decisions. The firm has adopted the Pure FlashBlade™ solution from Pure Storage to deliver the massive storage throughput and scalability required to meet its most demanding simulation applications.
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Pure Storage

Is Your Database Ready for the Cognitive Era?

Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
As organizations develop next-generation applications for the digital era, many are using cognitive computing ushered in by IBM Watson® technology. Cognitive applications can learn and react to customer preferences, and then use that information to support capabilities such as confidence-weighted outcomes with data transparency, systematic learning and natural language processing. To make the most of these next-generation applications, you need a next-generation database. It must handle a massive volume of data while delivering high performance to support real-time analytics. At the same time, it must provide data availability for demanding applications, scalability for growth and flexibility for responding to changes.
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database, applications, data availability, cognitive applications
    
Group M_IBM Q1'18

Leitfaden Für Finanzdirektoren: Planung, Budgetierung und Forecasting in Unternehme

Published By: Oracle     Published Date: May 20, 2019
Kein Finanzexperte würde den Nutzen von Planung, Budgetierung und Forecasting infrage stellen. Zusammen bilden diese Prozesse eine Roadmap für das Unternehmen, die den Mitarbeitern klare Hinweise gibt, wie sie die Unternehmensziele erreichen können. Außerdem definiert sie Finanz- und Leistungsziele als wichtige Meilensteine auf dem Weg dorthin. Problematisch sind jedoch die Instrumente und Konzepte, die viele Unternehmen dafür einsetzen – und die Ergebnisse, die sie mit ihnen erzielen. Planungs-, Budgetierungs- und Prognoseprozesse sind oft so gestaltet, dass Finanzteams sich mit banalen Verwaltungsarbeiten beschäftigen müssen und ihnen wenig Zeit für Analysen, Strategieentwicklung und Zielsetzung bleibt. Es muss einen besseren Weg geben, eine Roadmap für ein wachstumsstarkes Unternehmen zu erstellen.
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Oracle

IT Asset Management Basics: A Guide to Increasing Value

Published By: CA SM     Published Date: Jun 02, 2008
According to industry experts, organizations that systematically manage the life cycle of their IT assets will reduce the cost per asset by as much as 30% in the first year alone. Yet today, many organizations have little or no insight into exactly what assets they own, let alone how they can optimize assets throughout their life cycle, from requisition to disposal. The same holds true for major IT investments.
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ca service management, ca sm, asset management, it asset management, it management
    
CA SM

Should You Build or Buy Your Billing System?

Published By: BillingPlatform     Published Date: Jul 30, 2019
Explore Every Option Before Choosing Your Monetization Strategy When it comes to replacing your billing system or choosing a new billing solution to support revenue management, one of the difficult questions you will face is whether to build a custom software set or purchase a solution from a vendor. There are a variety of factors to consider when making the build vs. buy decision. This whitepaper helps you determine the right path for your organization. Download the full whitepaper to discover a practical approach to weighing your options for billing solutions. The whitepaper covers the following topics: • Question to answer before implementing a billing system • Considerations for building a billing system • Costs of building your own system • Considerations for buying a billing system • Common billing system requirements to consider By reading our systematic exploration of billing options and considerations, you will find the approach that will lend the greatest success to y
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BillingPlatform

Gartner: Maximize the Business Value of your Data Lake with a Smart Data Catalog

Published By: Waterline Data & Research Partners     Published Date: Nov 07, 2016
For many years, traditional businesses have had a systematic set of processes and practices for deploying, operating and disposing of tangible assets and some forms of intangible asset. Through significant growth in our inquiry discussions with clients, and in observing increased attention from industry regulators, Gartner now sees the recognition that information is an asset becoming increasingly pervasive. At the same time, CDOs and other data and analytics leaders must take into account both internally generated datasets and exogenous sources, such as data from partners, open data and content from data brokers and analytics marketplaces, as they come to terms with the ever-increasing quantity and complexity of information assets. This task is clearly impossible if the organization lacks a clear view of what data is available, how to access it, its fitness for purpose in the contexts in which it is needed, and who is responsible for it.
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Waterline Data & Research Partners
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