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Frost & Sullivan Research: Genesys Wins Global Workload Management Technology Innovation Award

Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology
    
Genesys

Tips & Techniques for Integrating Learning and Performance Management

Published By: Peoplefluent     Published Date: Apr 02, 2013
In today’s economy, you must be able to simultaneously train your employees to execute more effectively and increase retention. Learn how to accomplish this by tying learning directly to performance, and about the benefits achieved.
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integrating learning and performance, performance management system, learning management, talent management, lms, performance management, succession planning, training, employee retention, social learning, social hcm, learning management system, learning, employee performance management, integrated talent management, employee learning, performance goals, hr software, human capital management
    
Peoplefluent

Business Paper Short: 6 essential steps when considering mobile workforce management software

Published By: ClickExpress     Published Date: May 01, 2013
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
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6 essential, mobile, workforce, management, software, customer, experience, optimization, software, implementation
    
ClickExpress

Cloud Q&A: What it means to have a cloud-based solution for mobile workforce optimization

Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
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cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise, solutions
    
ClickExpress

How to help your field employees provide the best customer service-in three easy steps

Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress

The elixHR™ Platform: Connect Your People with Information for Business Results, Quickly and Easily

Published By: SumTotal Systems     Published Date: Oct 10, 2013
If you’re like everyone else in HR today, you’re probably thinking about how your organisation can handle data better. Maybe your executives want the power to make data-driven decisions from comprehensive workforce analytics. Perhaps you’d like to streamline the efficiency of your HR operation or put more actionable information in the hands of your line managers and employees. With the elixHR Platform, you can integrate your HR data and processes so your people can access information quickly and easily, and make better decisions. You can also lower your operational costs because you can increase efficiency and eliminate the need to replace HR systems that you already have in place.
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sumtotal, sumtotal elixhr, sumtotal elixhr platform, elixhr, human resources, hr data, hr processes, hr systems, hr technology, integration, master data management, mdm, mdm technology, talent expansion, platforms, human resource technology, business technology
    
SumTotal Systems

Performance-Driven Learning: 3 Methods to Develop Employee Skills

Published By: SumTotal Systems     Published Date: Oct 10, 2013
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
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e-learning, sumtotal, training, development, employee training, employee development, workforce, workforce management, skill development, human resources, hr technology, soft skill development, function skill development, compliance development, enterprise learning, employee performance, employee training software, employee performance management, elearning, business technology
    
SumTotal Systems

The Secret Sauce to Engaging Employees in Health Benefits

Published By: Castlight Health     Published Date: Apr 13, 2016
With the growing adoption of high-deductible health plans (HDHPs) and increased employee cost sharing, unlocking the value of your benefits for your employees and your business critically depends, now more than ever, on engaging your employees to make smart healthcare decisions. The good news is that innovative benefits technologies are starting to deliver on a proven recipe for success.
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castlight health, employee, health benefits, hdhp, healthcare
    
Castlight Health

Break Through The Noise

Published By: Castlight Health     Published Date: Apr 13, 2016
Each year, when employees start using their new health plans for the first time, confusion abounds.
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castlight health, healthcare, health plan, employee noise
    
Castlight Health

Reinventing Employee Behavioral Health

Published By: Castlight Health     Published Date: Apr 13, 2016
Mental illness affects one in four employees in the nation
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castlight health, behavioral health, management practices, employee health, mental illness
    
Castlight Health

Your Guide to Helping Employees Make Better Health Decisions

Published By: Castlight Health     Published Date: Feb 14, 2017
Steel Dynamics had a confusing mix of contact lists and brochures for more than a dozen benefit vendors. They knew they needed a strategic partner to help them transform the employee user experience. Castlight Health was that partner. They gave the steel maker a way to provide employees with a single place to access and understand their benefits. The results were pretty impressive, as employee engagement quickly soared to 87%.
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Castlight Health

The Ultimate HR Guide to Promoting Benefits Programs, Tools and Resources

Published By: Castlight Health     Published Date: Feb 14, 2017
Wish you could get more employees to use their benefits? (And use them wisely?) The Ultimate HR Guide to Promoting Benefits Programs, Tools, and Resources can help you get started. This handy eBook from Castlight Health and Jellyvision explains how to 1) avoid sounding like an insurance robot, 2) find incentives that work (and that don’t bust the budget) and 3) promote your benefit programs — everywhere.
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Castlight Health

Cutting Healthcare Costs by Turning Employees into Informed Consumers

Published By: Castlight Health     Published Date: Feb 14, 2017
Tired of year after year of healthcare cost increases, Steel Dynamics decided to fight back. They partnered with Castlight Health, a cloud-based provider of healthcare management services. Castlight Health’s health benefits platform armed employees with buying information — when and how they needed it. As a result, Steel Dynamics cut healthcare spending by approximately $500,000 in their first year with Castlight Health.
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Castlight Health

Castlight Health: Relationship Marketing Meets Employee Health

Published By: Castlight Health     Published Date: Feb 14, 2017
Help employees get the most from their health benefits — with Castlight Health. Their health benefits platform helps employees make smarter healthcare decisions. Castlight Health’s software recommends and shares only information, processes and tasks that are relevant to the employee. This gives employees the information they need, when they need it — without overwhelming them with unnecessary clutter.
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Castlight Health

Break through the Noise and drive employee engagement

Published By: Castlight Health     Published Date: Feb 17, 2017
Benefits engagement is low. But employees are already overwhelmed with emails, texts, instant messages and more. Castlight Health can help to break through the noise. Their health benefits platform engages employees in their benefits, provides the right information at the right time and helps employees make better healthcare decisions.
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Castlight Health

The Benefit Leader’s Guide to Mobile Engagement

Published By: Castlight Health     Published Date: Mar 22, 2017
Meet Employees Where They Are--On Their Smartphones
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Castlight Health

Top Trends That Will Affect Your 2015 Employee Engagement Strategy

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
The number of employees still engaged after their first six months on the job is roughly 40%. As the workplace continues to evolve, it’s more important than ever to develop an engagement strategy that will combat the fatigue you’ll see among the other 60% of your employees. You can’t rely on 20th-century strategies for 21st-century challenges. Download our article to learn the top 6 workplace trends you’ll experience in 2015, as well as best practices to follow to drive engagement.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, employee performance
    
BI WORLDWIDE

Middle Managers: Your Secret Weapon for Engaging Employees

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Many people view middle managers as having the ultimate “cushy” job. In reality, middle managers are the key to turning top-line strategy into day-to-day action. Successful middle managers keep their teams motivated by using recognition that is timely, specific, sincere and positive. Learn how to harness the power of your middle managers to develop a culture of recognition in your organization.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, business intelligence, business management, employee performance, productivity
    
BI WORLDWIDE

10 Reasons to Recognize Employees

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Everyone likes to be noticed. Recognition and rewards help people feel good about what they are doing and things they have accomplished. Recognizing employees will keep them focused, directed and willing to repeat the behaviors they were recognized for. Learn 10 reasons why recognizing your employees really works.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, business intelligence, business management, employee performance, productivity
    
BI WORLDWIDE

Employee Engagement Leads to Channel Success

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. You’ve worked hard to develop outstanding products and services that are being distributed through your channel. Don’t let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty, customer incentive programs, customer loyalty program, customer marketing, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
BI WORLDWIDE

2016 Sales Engagement Trends

Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement, business technology
    
BI WORLDWIDE

Secure Mobile Access for Enterprise Employees

Published By: CA Technologies     Published Date: Mar 06, 2015
Semplificare la sicurezza e la gestione per le app di livello enterprise e il BYOD
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CA Technologies

Secure Mobile Access for Enterprise Employees

Published By: CA Technologies     Published Date: Mar 06, 2015
L'app non è più semplicemente un metodo per comunicare. Rappresenta il nuovo punto critico di coinvolgimento, il volto dell'azienda, se non addirittura l’elemento chiave della fidelizzazione o meno del cliente.
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CA Technologies

Secure Mobile Access for Enterprise Employees

Published By: CA Technologies     Published Date: Mar 06, 2015
Le concept d’API (interface de programmation d’applications) n’est certes pas neuf, mais il est actuellement en pleine mutation : poussées par les exigences de la mobilité et du Cloud, de plus en plus d’entreprises ouvrent en effet leurs ressources informatiques aux développeurs externes.
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CA Technologies

Combatting Identity Fraud in a Virtual World

Published By: LifeLock     Published Date: Mar 02, 2015
Mobile devices enable workers to take care of business from virtually anywhere, at any time. But, what’s the catch? Mobile, social media-savvy employees and customers may be more likely to become identity fraud victims.
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LifeLock
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