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Automated Lead Management Helps The Hager Group Drive Incremental Revenue

Published By: Neolane, Inc.     Published Date: Dec 30, 2008
The Hager Group is a $1.5-billion electronics manufacturer. With a distributed global workforce of more than 10,000 employees, Hager has 40 sales subsidiaries and 25 industrial sites worldwide.  Today, with a centralized marketing database and software, Hager can ensure data quality and deliver personalized, targeted communications according to customer and prospect profiles and behavior.  This program allows Hager to capture 1,000 new prospects each month, and achieve a 10 percent conversion rate - resulting in an incremental revenue increase of $42 million per year.
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neolane, the hager group, e-marketing program, centralized marketing database, central repository customer data, crm software, custom content, deliverability
    
Neolane, Inc.

Improving the Productivity of Virtual Employees

Published By: Citrix Online     Published Date: Dec 08, 2008
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they're going to need an effective way to stay connected and productive.
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collaboration, mobile workforce, mobile workers, expense, travel, citrix online, productivity management, web conferencing
    
Citrix Online

Vanderburgh County Highway Department Automates AVL Data Collection

Published By: Network Automation     Published Date: Dec 02, 2008
The Vanderburgh County Highway Department encompasses the Highway, Local Roads, and Street and Cumulative Bridge departments within the Vanderburgh County Government. About 55 employees within these departments handle public works and general maintenance for 560 lane miles of Vanderburgh County roads, including general road repairs and resurfacing, right-of-way mowing, roadway ditch maintenance, tree maintenance and emergency response to weather conditions such as storm damage and snow removal.
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network automation, business process automation, automatic vehicle location, it management, network management, network performance management
    
Network Automation

Hospital Improves Internal Communication and Business Processes with New Intranet

Published By: Microsoft Office SharePoint Server     Published Date: Nov 07, 2008
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.
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microsoft office, sharepoint server, hp proliant, it management, platforms, server virtualization, windows, windows server
    
Microsoft Office SharePoint Server

Show Business Company Targets Key Data for Both Starring, Supporting Roles

Published By: Microsoft Dynamics     Published Date: Nov 06, 2008
The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented writers. The company implemented Microsoft Dynamics AX in 2006 to gain complete control and visibility over its licensing and business operations. More recently, the company wanted to give employees quick and easy access to the information they need to perform their jobs more efficiently. R&H enrolled in the Microsoft Technology Adoption Program and became one of the first companies in the world to implement Microsoft Dynamics AX 2009. Now, employees throughout the organization have almost instant access to company information tailored to their specific roles. Employees spend less time tracking tasks and more time efficiently serving customers.
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microsoft dynamics, rodgers & hammerstein, enterprise applications, compliance, customer relationship management, customer satisfaction, customer service
    
Microsoft Dynamics

Online Training Case Study

Published By: SyberWorks     Published Date: Oct 21, 2008
This blind case study focuses on the operations division of a Fortune 500 company had significant challenges training its franchisees. They struggled with an 8 to 12 month backlog in providing training for their new franchisees coming on board. Anecdotally, when they did get around to training new people, the requirements and curriculum were outdated and in the process of being revised. Their franchisees and employees were never current on updated company policies and procedures. These franchises were spread all over the country, so it was costly to train their franchisees using traditional onsite training methods.
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syberworks, learning management system, roi, learning management systems, learning management system, e-learning, elearning, web based training
    
SyberWorks

Beaumont Hospitals, Inc. Case Study

Published By: SyberWorks     Published Date: Oct 21, 2008
Jean Ann Larson, Chief Learning Officer (CLO), and Tawanna Foggs, Educational Systems Coordinator, of William Beaumont Hospitals, talk about their use of the SyberWorks Learning Management System to train and certify hospital employees.
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syberworks, learning management system, learning management systems, learning management system, e-learning, elearning, web based training, training management systems
    
SyberWorks

Online Travel Company Empowers Remote Workers with Messaging Solution

Published By: Microsoft Exchange     Published Date: Oct 02, 2008
Expedia is the world's leading online travel company, providing business and leisure travelers with tools and information to easily research, plan, book, and experience travel. As the company’s early rapid growth stabilized, its IT department sought ways to help employees become more productive and collaborate more effectively across long distances. To meet this goal, the department deployed Microsoft® Exchange Server 2007.
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expedia, microsoft, microsoft exchange, exchange server, messaging, collaboration, it management, productivity
    
Microsoft Exchange

Lifetime Products Boosts Productivity and Cuts Costs with Unified Messaging Solution

Published By: Microsoft Exchange     Published Date: Oct 02, 2008
Lifetime Products manufactures tables, chairs, and basketball equipment for customers in more than 50 countries. Its employees in the United States and China depend on messaging technologies to stay connected to customers and the office. To improve productivity, Lifetime deployed Microsoft® Exchange Server 2007 Unified Messaging. Employees can access their e-mail, voice-mail, and fax messages in their inboxes—while at work, at home, or on the road.
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microsoft, microsoft exchange, exchange server, messaging, productivity, unified messaging, convergence, collaboration
    
Microsoft Exchange

Email Server Essentials

Published By: Alt-N Technologies     Published Date: Sep 26, 2008
Selecting an email system to fulfill the needs of a small-to-medium business (SMB) with 5-500 employees can be easy to do by following some practical and straightforward guidelines. Choosing a productive system involves finding the best combination of security, mobility, collaboration and ease-of-use, in addition to the basic functions of sending and receiving electronic messages.
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alt-n technologies, email server, email, security, mobility, collaboration, administration, email security
    
Alt-N Technologies

Exhange 2007 - Migration Alternatives

Published By: Alt-N Technologies     Published Date: Sep 26, 2008
Email has become today's most mission-critical communication channel. Each and every day, 800 million business users worldwide use email during the course of their work day and about 80 percent of a company's intellectual property passes though its email server. Email is a vital component of both internal communication between employees and external communication with customers and business partners. It has become such an integral part of normal day-to-day business operations that most companies simply cannot function without it: when email stops, your ability to conduct business also stops.
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alt-n technologies, email, exchange server, mdaemon, smtp, pop, imap, syncml
    
Alt-N Technologies

Simplifying Tangled Communications

Published By: IBM     Published Date: Sep 23, 2008
As your technology grows with your business, your employees need to become experts at using many forms of communication. This IP Telephony eKit will show you how the 3Com and Nortel IP Telephony systems make it easy to bring employees, partners and customers closer together, accelerating and improving decision making across the entire business.
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nortel, 3com, ip telephony, communications, voip, voice over ip, vonage, ibm
    
IBM

We Are All IT Users Now

Published By: Quocirca     Published Date: Sep 18, 2008
Whether we like it or not we are all IT users now. Through the ubiquity of networks of devices that we rely on for information, security and day-to-day transactions even those who eschew technology now rely on it, even if they do not acknowledge it. The failure of these networks can lead to widespread disruption, unhappy customers, unproductive employees and lost business. Ensuring their availability, security and efficiency is a job for experts who need powerful tools to carry out the task.
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quocirca, service management, high availability, security
    
Quocirca

Keep Talking, Not Spending: 10 Tips for Effective and Efficient Use of Telecoms

Published By: Quocirca     Published Date: Sep 18, 2008
Even when facing challenging economic times, businesses still need to communicate and rely on technology to connect with customers, partners, suppliers and their own employees. Cutting back on communications spending will have a negative effect in a long downturn.  It will leave any business that does so with fewer options when conditions improve and at a disadvantage compared to competitors that continue to invest.  However, there are 10 steps that can be taken to grow the value and use of communications, while controlling costs.
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telecom, telecoms, quocirca, networking, ip telephony
    
Quocirca

Entrepreneurs & Managed IT: Putting Big Company Strategies to Work for Small & Mid-Sized Businesses

Published By: Managed Systems, Inc.     Published Date: Aug 14, 2008
No matter the size of the business, technology plays a critical role in its financial success. At the most basic level, companies have to deal with desktop and laptop computers for all their employees, e-mail, access to the Internet, Blackberries, and other kinds of on-site and remote devices. Add networking issues like viruses, spam and bandwidth utilization, and suddenly, this effort becomes a major challenge to anyone operating a small or mid-sized business (SMBs) with limited resources and a limited budget.
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network management, smb, small business, medium business, mid-sized business, smb networks, managed systems, it services
    
Managed Systems, Inc.

Optimizing Web and Application Infrastructure on a Limited IT Budget

Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies

HP Mission Critical Proactive Services - Transport Manufacturing Case Study

Published By: HP     Published Date: Jul 29, 2008
This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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mission critical, high availability, transportation, service management, itil, incentive compensation
    
HP

Controlling HR Benefit Costs by Controlling the Data

Published By: HighRoads     Published Date: Jul 29, 2008
How bad has the impact of the high costs of benefits become? For the past five years, the cost of healthcare rose at double-digit rates, greater than the growth of wages or inflation. The high cost of employee benefits is one of the primary reasons preventing leading companies from achieving their financial objectives.
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workforce, highroads, benefits, employee, employees, human resources, hcm, human capital
    
HighRoads

The Promise of Mobile Unified Communications

Published By: BlackBerry     Published Date: Jul 17, 2008
Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand. An exclusive Computerworld online survey offers insight into how companies can develop cost-effective strategies for implementing or improving mobile applications and foster an efficient workplace.
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blackberry, unified communications, rim, mobile applications, cio, pim, voip, smartphones
    
BlackBerry

Transform Data and Analytics into Meaningful Business Insights with Microsoft Dynamics GP

Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Watch this informative webcast as we discuss how the integrated intelligence in Microsoft Dynamics GP and other Microsoft technologies can help improve your company operations by providing business insights to all employees. Learn how you can enable people throughout your organization to make confident, business-critical decisions while minimizing costs.
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business management, decision making, analytics, analytical, reporting, microsoft, microsoft dynamics, business activity monitoring
    
Microsoft Dynamics

Business in Motion: How Mobility Will Change Your Business

Published By: AT&T     Published Date: Jun 25, 2008
Mobile applications are transforming how companies operate. With new ways to work flexibly, employees are becoming more responsive and more productive. But enterprises have experienced only the start of what IP networks will bring to mobile working.
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mobile workers, mobile applications, productivity, mobile, wireless, pda, att, at&t
    
AT&T

DSL or Cable: Points to Consider

Published By: AT&T     Published Date: Jun 25, 2008
When evaluating the pros and cons of DSL and cable modem Internet access, enterprises should factor speed, cost, installation, consistency and security into the decision-making process. While the right access choice is a function of location, availability and service offerings, DSL is often the better option for remote workers, satellite offices and traveling employees.
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dsl, cable, internet, internet connection, connection, connectivity, data line, at&t
    
AT&T

The Essential Elements of Secure Remote Access Without the Management Headaches

Published By: Quocirca     Published Date: May 14, 2008
Virtual private networks (VPNs) are the technologies most widely used by organizations today in the provision of remote access to their networks for employees, business partners and suppliers. Of the VPNs available, IPSec (Internet Protocol Security) VPNs provide the most complete remote access solution, although they have traditionally been seen as costly and difficult to deploy. 
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vpn, ipsec, remote access quocirca, remote access
    
Quocirca

Transformation Services: Validating IP Communication Deployments & Upgrades

Published By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Tapping the Power of Web Portals for Improved Government Services to Constituents

Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
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ibm, corporate portal, portal, portals, knowledge management, customer interaction service, customer service, corporate portals
    
IBM
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