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The Patient Empowerment Framework: a Guide for Healthcare Organizations

Published By: Emmi Solutions     Published Date: Nov 01, 2013
This paper provides a framework to help healthcare organizations achieve effective, affordable and measurable patient empowerment, encouraging populations of patients to take greater responsibility for their own care.
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experience, engagement, compliance, patient activation, activation, patient satisfaction, population health, outcomes, clinical outcomes, financial outcomes, accountable care, empower, aco, medical home, triple aim
    
Emmi Solutions

Employee Engagement: How to Navigate Competition and Attract Talent in Today’s Economic Conditions

Published By: CompHealth     Published Date: Oct 10, 2013
Employee engagement is a very broad area. In this white paper, we focus on ways engagement can affect your performance, the performance of your team and the way you feel about your job.
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CompHealth

Customer Experiences that Engage and Convert

Published By: Oracle Corp     Published Date: Oct 02, 2012
Customer Experiences that Engage and Convert : An Oracle Whitepaper
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oracle, experiences, mobile, convert, multichannel, integration, crm, customer care, business technology
    
Oracle Corp

The Future of IT: From Chaos to Service Automation

Published By: ServiceNow     Published Date: Oct 18, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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technology, service automation, it workload, it infrastructure, service consolidation, it globalization, managing service relationships, consumerized service experience, e-commerce, controlling it systems, management database, service applications, customer satisfaction, enterprise it cloud, servicenow, consumerization of it, it management, application security, email security, application performance management
    
ServiceNow

Build Competitive Advantage Through Customer Engagement and AI

Published By: LogMeIn     Published Date: Jun 04, 2019
Assess The State Of Your Business And Drive Measurable Improvements
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LogMeIn

How engaged are your people?

Published By: Cisco     Published Date: Mar 17, 2017
Fortunately, video collaboration provides a way for employees to communicate and collaborate more effectively. Attract top talent and keep them engaged with easier collaboration.
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collaboration, video conferencing, communication, conferencing, engagement
    
Cisco

10 Networking Priorities for Digital Transformation

Published By: Cisco     Published Date: Mar 17, 2017
Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
Cisco

10 Networking Priorities for Digital Transformation

Published By: Cisco     Published Date: Sep 21, 2017
Digital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
Cisco

Modern Customer Service: Are You Outpacing Your Executive Peers?

Published By: Oracle     Published Date: Nov 27, 2017
Customer service has an opportunity to be a much more strategic weapon for businesses that understand its power. To do this means moving away from what has traditionally been viewed as a back-end operation and cost center to what is now being viewed as a brand-focused profit center. The primary driver of this sea change is engaged and empowered consumers, who want to get the answers to their questions anytime, anywhere, on any device they choose.
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communications, telecom, financial services, insurance, technology, retail, wholesale distribution, manufacturing, discrete, consumer goods
    
Oracle

Thriving in the Connected Economy

Published By: Bazaarvoice     Published Date: May 23, 2013
Digitally, consumers today share knowledge and self-organize online, seizing more collective power than ever. This is the connected economy, where consumers rule. Learn the four trends businesses must learn to succeed in their reign.
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consumer demands, branding, consumer engagement
    
Bazaarvoice

Holiday Guide to Social: Integrating Social to Drive Seasonal Success

Published By: Bazaarvoice     Published Date: Aug 12, 2013
It’s well known that social content has been proven to increase traffic, engagement, and sales – especially during the holidays. This step-by-step guide will help ensure you're setup for social success this holiday season and into 2014.
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holiday campaigns, engaging shoppers, engaging consumers, consumer engagement, customer engagement
    
Bazaarvoice

9 Social Insights that Drive Real Business Results

Published By: Bazaarvoice     Published Date: Aug 12, 2013
Thanks to social, consumers are more vocal than ever and their opinions are influencing the purchase decisions of consumers all across the web. Learn how to turn social data into strategic business advantage with nine guiding insights to improve your bottom line today.
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product insights, consumer engagement, business intelligence, consumer insights
    
Bazaarvoice

The New Marketing Landscape: What CMOs need to Succeed

Published By: Bazaarvoice     Published Date: Apr 30, 2014
The marketing landscape is changing before our eyes. New entrants, empowered consumers, and fragmented media options require marketers to change their tune – forever. Learn to prepare for the new environment and how to measure your success.
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consumer-centric, consumer engagement, brand messaging, marketing landscape, empowered consumers, r&d
    
Bazaarvoice

What the New FTC Social Media Disclosure Rules Mean for Your Brand

Published By: Bazaarvoice     Published Date: Aug 12, 2013
The FTC social disclosure rules apply to you – now. This webinar shows you how to do social right: Effectively. Ethically. Legally. These guidelines actually keep you out of trouble while building consumer trust along the way.
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brand messaging, consumer engagement, social branding, ftc, federal trade commission
    
Bazaarvoice

The True Cost of Not Having a Talent Management Strategy Series: Onboarding and Learning

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the true cost of not having a talent management onboarding strategy.
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human resources, talent management, onboarding strategy, training, recruiting, productivity, employee training, retention, employee engagement
    
Cornerstone OnDemand

The True Cost of Not Having a Talent Management Strategy Series: Performance

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the importance of a talent management performance strategy.
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talent management strategy, performance management, learning, succession, recruiting, employee engagement, retention
    
Cornerstone OnDemand

Intela Keeps Consumers Engaged by Ensuring Online Performance with VMware vFabric tc Server

Published By: VMWare - vFabric     Published Date: May 10, 2012
Read this case study to learn how tc Server helped Intela increase productivity, improve application performance and availability, save on costs and more.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware, vm ware, networking, data management, virtualization, cloud computing, infrastructure, design and facilities
    
VMWare - vFabric

Engaging Consumers: An Accountable Provider’s Guide to Consumer-Driven Health Care

Published By: Lumeris     Published Date: Aug 04, 2014
Providers need new engagement strategies and workflows, such as those offered by Lumeris, which empower consumers to make educated health choices and become partners in their own wellness. In turn, patients need the right support from their providers, in innovative, high-touch forms, so they can make the right health care and financial choices for themselves and their families. Lumeris offers five strategies for effective consumer engagement, as well as the high-touch, technological know-how to activate patients.
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lumeris, consumer engagement strategies, accountable patients, accountable physicians, accountable providers, provider patient relationship, healthy behavior change, value based care, high touch health care
    
Lumeris

Solving the Engagement Challenge

Published By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management, productivity
    
Avaya

Leveraging the Power of Collaboration

Published By: Box     Published Date: Nov 24, 2015
Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees, customers, and partners. However, some organizations are still struggling to align all facets of their organization and as a result misalignment between teams is still a likely scenario. Download this whitepaper to learn how online collaboration can help push productivity in order to allow your organization a competitive edge as a result of increased productivity and a positive return-on-investment.
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collaboration technology, customer engagement, productivity, competitive edge, return on investment, security, enterprise applications
    
Box

Evolve Or Die: Smart Ways To Address Changing Needs Of Customers

Published By: Pega     Published Date: May 24, 2016
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
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Pega

Banks Need More Personalization Services To Meet Consumers’ Needs

Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega

Retail Financial Services Need to Keep Pace with Customer Savvy

Published By: Pega     Published Date: May 24, 2016
Organizations operating in the retail financial services sector – banks and insurers – need to work smart and fast to keep pace with the increasing demands of their customers. We may have a 24/7 love affair with our smartphones but it is clear that in the future we will be sharing information and making payments via fitbands, cars, TVs and white goods, as the Internet of Things fuses the physical and digital worlds. For incumbent banks and insurers, the challenge will be to leverage the possibilities of this new hyper-connected world to embed themselves in their customers’ daily lives. They need to change the way operate, which includes how they market, engage and communicate with their customer base. This will be a key defense against the growing ranks of digital newcomers seeking to disrupt and dislodge incumbents through an array of innovative and smart new offers. However, too many are moving too slowly, either from an excess of caution or complacency. This report should serve as a
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Pega

Organizations Must Adopt a Personalized Market Approach or Risk Losing Customers

Published By: Pega     Published Date: May 24, 2016
As the marketing landscape continues to shift and evolve, marketers are being tasked with a multitude of responsibilities, not the least of which involves adopting new platforms and strategies to operate in a real-time world and provide relevant content across every conceivable delivery platform. This has opened a whole new world of challenges—and opportunities—for marketers as personalization has been brought to the forefront of the strategy for many organizations. These requirements are making it all the more imperative for organizations to be able to craft robust experiences that are targeted to the needs and desires of all of their customers. In a world where customers have a multitude of options for nearly everything they are looking to purchase—and where new contenders are willing to offer almost anything to gain their business and loyalty if given the opportunity—the demand to know and effectively engage customers has never been greater. Download this whitepaper and discover how
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Pega
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