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Connecting Workforce Analytics to Better Business Results

Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
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sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology, workforce management software, employee performance management, business technology
    
SumTotal Systems

Recipe for engagement

Published By: Oracle     Published Date: Aug 17, 2017
What you will learn from this report: • The opportunity of loyalty: two thirds of consumers are already members of at least one restaurant loyalty program • What consumers look for in a restaurant loyalty program • What puts consumers off joining loyalty programs in the first place
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resource management, product data, remote services, asset management, cloud management, web applications, application scheduling, internet of things
    
Oracle

Recipe for engagement

Published By: Oracle     Published Date: Mar 16, 2018
What you will learn from this report: • The opportunity of loyalty: two thirds of consumers are already members of at least one restaurant loyalty program • What consumers look for in a restaurant loyalty program • What puts consumers off joining loyalty programs in the first place
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mobile phone app, plastic swipe cards, restaurant loyalty program, oracle
    
Oracle

Your Guide to Helping Employees Make Better Health Decisions

Published By: Castlight Health     Published Date: Feb 14, 2017
Steel Dynamics had a confusing mix of contact lists and brochures for more than a dozen benefit vendors. They knew they needed a strategic partner to help them transform the employee user experience. Castlight Health was that partner. They gave the steel maker a way to provide employees with a single place to access and understand their benefits. The results were pretty impressive, as employee engagement quickly soared to 87%.
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Castlight Health

Break through the Noise and drive employee engagement

Published By: Castlight Health     Published Date: Feb 17, 2017
Benefits engagement is low. But employees are already overwhelmed with emails, texts, instant messages and more. Castlight Health can help to break through the noise. Their health benefits platform engages employees in their benefits, provides the right information at the right time and helps employees make better healthcare decisions.
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Castlight Health

The Benefit Leader’s Guide to Mobile Engagement

Published By: Castlight Health     Published Date: Mar 22, 2017
Meet Employees Where They Are--On Their Smartphones
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Castlight Health

Top Trends That Will Affect Your 2015 Employee Engagement Strategy

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
The number of employees still engaged after their first six months on the job is roughly 40%. As the workplace continues to evolve, it’s more important than ever to develop an engagement strategy that will combat the fatigue you’ll see among the other 60% of your employees. You can’t rely on 20th-century strategies for 21st-century challenges. Download our article to learn the top 6 workplace trends you’ll experience in 2015, as well as best practices to follow to drive engagement.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, employee performance
    
BI WORLDWIDE

Middle Managers: Your Secret Weapon for Engaging Employees

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Many people view middle managers as having the ultimate “cushy” job. In reality, middle managers are the key to turning top-line strategy into day-to-day action. Successful middle managers keep their teams motivated by using recognition that is timely, specific, sincere and positive. Learn how to harness the power of your middle managers to develop a culture of recognition in your organization.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, business intelligence, business management, employee performance, productivity
    
BI WORLDWIDE

10 Reasons to Recognize Employees

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Everyone likes to be noticed. Recognition and rewards help people feel good about what they are doing and things they have accomplished. Recognizing employees will keep them focused, directed and willing to repeat the behaviors they were recognized for. Learn 10 reasons why recognizing your employees really works.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, employee programs, recognition ideas, employee motivation, recognition program ideas, best practices, business intelligence, business management, employee performance, productivity
    
BI WORLDWIDE

Employee Engagement Leads to Channel Success

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. You’ve worked hard to develop outstanding products and services that are being distributed through your channel. Don’t let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty, customer incentive programs, customer loyalty program, customer marketing, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
BI WORLDWIDE

Get More Than Your Fair Share of Attention in Your Channel

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
As a manufacturer, your uncontrolled distribution channel has a lot of places to focus their attention. So how do you break through the clutter? Reward and recognition programs have long been used to engage channel partners and align their activities with manufacturers’ goals. Applying behavioral economics to your program design will drive extra focus and effort. Learn ten best practices to follow when designing your next channel reward and recognition program.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty, customer incentive programs, customer loyalty program, customer marketing, best practices, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service
    
BI WORLDWIDE

Changing the Customer Loyalty Program Conversation

Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
The current loyalty program environment is challenging but rife with opportunity. Many poorly designed programs are driving loyalty fatigue and mercenary loyalty. However, there are more loyalty memberships than ever before and those companies that are successful in driving engagement and true loyalty are experiencing significant returns. The programs that “get it right” and earn genuine loyalty don’t just repurpose an old tactical model or copy the competition – they are unique and create or reinforce differentiation in the marketplace. Learn how to design a loyalty program that focuses on the entire lifecycle of a customer.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty, customer incentive programs, customer loyalty program, customer marketing, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
BI WORLDWIDE

2016 Sales Engagement Trends

Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement, business technology
    
BI WORLDWIDE

Engage Simplifies and Streamlines the Backup of Healthcare Records in the Cloud

Published By: NetApp     Published Date: Nov 13, 2017
To help member hospitals and clinics easily, securely, and affordably protect expanding data volumes, Engage switched to NetApp® AltaVault backup.
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NetApp

Best Practices - Measuring the Business Benefits of Diversity: 15 Key Metrics

Published By: SAP     Published Date: Jun 04, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SAP

Attract, Develop, and Retain a 21st Century Workforce: SuccessFactors Talent Management in the Cloud

Published By: SAP     Published Date: Jun 04, 2015
Read this eBook to learn how SuccessFactors offers a full suite of talent solutions to help you: • Attract, engage, select, and hire the right talent • Get your new hires up to speed in record time • Provide continuous performance management • Reward and retain your top talent • Identify and anticipate talent gaps • Provide learning anywhere, any time • Get content as a service • Harness the power of collaboration
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SAP

Workforce 2020 - Millennial Misunderstandings

Published By: SAP     Published Date: Jun 12, 2015
Read this white paper and learn why keeping the new Millennial generation workforce engaged is said to be a unique challenge.
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SAP

Best Practices - Measuring the Business Benefits of Diversity: 15 Key Metrics

Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SuccessFactors, an SAP Company

Attract, Develop, and Retain a 21st Century Workforce: SuccessFactors Talent Management in the Cloud

Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Read this eBook to learn how SuccessFactors offers a full suite of talent solutions to help you: • Attract, engage, select, and hire the right talent • Get your new hires up to speed in record time • Provide continuous performance management • Reward and retain your top talent • Identify and anticipate talent gaps • Provide learning anywhere, any time • Get content as a service • Harness the power of collaboration
Tags : 
    
SuccessFactors, an SAP Company

Workforce 2020 - Millennial Misunderstandings

Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Read this white paper and learn why keeping the new Millennial generation workforce engaged is said to be a unique challenge.
Tags : 
    
SuccessFactors, an SAP Company

Benefits with a Boost

Published By: LifeLock     Published Date: May 10, 2016
Affinity groups, human resources organizations, and customer-facing companies search regularly for new ways to engage their targets. But how does that human resources organization, affinity group, or customer-facing company settle on that perfect “something extra”? Download now and find out how an out of the box idea can help maintain customer loyalty and protect your brand.
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LifeLock

Digital Evolution: Oi case study

Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal, mobile computing, smart phones, customer interaction service, collaborative commerce, corporate portals, customer experience management, service management
    
Pegasystems

Frost & Sullivan—Change the Conversation with Proactive Communications

Published By: Genesys     Published Date: May 10, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications.
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genesys, frost & sullivan, communication, conversation, proactive, outbound engagement, customer experience, enterprise applications, business technology
    
Genesys

Forrester Study: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution

Published By: Genesys     Published Date: Jul 27, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys

The Omnichannel Customer Engagement Playbook

Published By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
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