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Operational Excellence for Distributed, Interconnected Applications

Published By: Progress Software BTA Telecommunications     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management, operations, operational excellence, application performance management
    
Progress Software BTA Telecommunications

How HR Can Help Executive Get the Big Picture

Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Today’s executives don’t hold HR in very high esteem: according to Deloitte, “42 percent of business leaders believe their HR teams are underperforming or just getting by, compared to the 27 percent who rate HR as excellent or good when assessing HR and talent programs.” Learn how HR can become a strategic partner to the C-Suite..=
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand

Self-Service: Putting Customers First Makes You a Winner

Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service
    
Microsoft Dynamics CRM

Five Steps to Improving Business Performance through Customer Intimacy

Published By: IBM Software     Published Date: Nov 02, 2010
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos predictive analysis, business performance, customer relationship, customer intimacy, application performance management, customer interaction service, customer relationship management, customer satisfaction
    
IBM Software

Five Steps to Improving Business Performance through Customer Intimacy

Published By: IBM Software     Published Date: Feb 11, 2011
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos, business performance, customer intimacy, application performance management, business management, customer interaction service, customer relationship management, customer satisfaction
    
IBM Software

The Most Popular IT Topics for the Year 2010

Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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it topics, itil, cloud computing, 2010 topics, java, programing, oracle, excel
    
SkillSoft IT

Leverage Web Analytics to Assist in Your Efforts to Engage Customers and Increase Sales

Published By: IBM Unica     Published Date: Feb 09, 2012
Conventionally, marketers use web analytics at an aggregate level. They seek to report on the performance of their web sites and online advertising, so they can adjust their efforts to improve the results. This is an extremely worthwhile application that can deliver excellent return on investment.
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ibm, web analytics, data analytics, customer engagement, data management, marketing, marketing research
    
IBM Unica

Improving claims management outcomes with predictive analytics

Published By: IBM     Published Date: Aug 07, 2012
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
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improving, claims, management, outcomes, predictive, analytics, claims, management
    
IBM

Driving Operational Excellence With Predictive Analytics

Published By: IBM     Published Date: Aug 08, 2012
Manage physical and virtual assets, maintain your infrastructure and capital equipment and maximize the efficiency of your people, processes and assets with predictive analytics.
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ibm, technology, asset management, business management, predictive analytics, physical assets, virtual assets, infrastructure
    
IBM

Transform your database infrastructure

Published By: CDW     Published Date: Aug 28, 2015
ACCELERATE, CONSOLIDATE, AND SIMPLIFY All-Flash Arrays (AFAs) are the preferred choice to accelerate high-performance OLTP and decision support/analytics applications on Oracle and Microsoft SQL Server databases. But not all AFAs are equal. Performance is just one dimension. XtremIO excels in all.
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storage, servers, cloud computing, architecture, convergence, infrastructure, data center design and management, virtualization
    
CDW

Transform to a Hybrid Infrastructure

Published By: CDW     Published Date: Apr 04, 2016
To power your new and legacy applications and workloads, different IT environments are required based on your unique industry and application needs. Organizations need the right mix of traditional infrastructure, private cloud, and public cloud with consistent management and control software to meet the demands for agility and excellent user experience.
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infrastructure management, applications, information technology, cloud computing, content management, infrastructure, network management, wireless infrastructure
    
CDW

DevOps: From Adoption to Performance

Published By: dynatrace     Published Date: Jun 16, 2015
Industry Insights from DevOps Experts Including Gene Kim, Co-Author of The Phoenix Project, and The Dynatrace Center of Excellence.
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devops, adoption, best practices, employee performance, productivity, project management
    
dynatrace

The 2013 Ethics and Compliance Hotline Benchmark Report

Published By: NAVEX Global     Published Date: Nov 18, 2013
Download this report for a comprehensive review of cross-industry benchmarks and gain an excellent resource for companies wishing to assess their organization's reporting data.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global

Legal Hold and Data Preservation Best Practices

Published By: CompareBusinessProducts.com     Published Date: Jul 11, 2013
The basis for Legal Hold and Data Preservation Best Practices was the exceptional work by the group of presenters at the 2012 Conference on Preservation Excellence, held in Portland, Oregon in late September. The conference focused solely on the area of data preservation best practices. Download this White Paper for more information.
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legal, preservation, legal hold, data, technology, best practices
    
CompareBusinessProducts.com

Managing fixed assets: How to excel without Excel®

Published By: Sage     Published Date: Mar 26, 2014
Here’s a riddle: What have you used for a very long time, occasionally pulled your hair out over, contains lots of cells with mathematical formulas, and is very stressful to update whenever a tax law or GAAP principle changes?
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sage, fixed assets, spreadsheets, tax payments, sarbanes-oxley, depreciation, tracking, planning
    
Sage

Transform to a Hybrid Infrastructure

Published By: CDW-HPE Servers     Published Date: Apr 07, 2016
To power your new and legacy applications and workloads, different IT environments are required based on your unique industry and application needs. Organizations need the right mix of traditional infrastructure, private cloud, and public cloud with consistent management and control software to meet the demands for agility and excellent user experience.
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infrastructure management, applications, information technology, cloud computing, content management, infrastructure, network management, wireless infrastructure
    
CDW-HPE Servers

How to Build a BPM Center of Excellence

Published By: Bizagi     Published Date: Jun 10, 2016
In a survey of enterprise architects and IT decision makers Forrester found that 67% of those reporting that BPM significantly exceeded their goals had built a COE.
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bizagi, bpm, it decision maker, forrester, enterprise, enterprise architect, business technology
    
Bizagi

Your Solution Guide to Better Team & Customer Engagement

Published By: Avaya     Published Date: Jan 04, 2017
Are your people and customers fully engaging with each other? That’s the question many small and midsize businesses are trying to answer. Employees are scattered. So are clients. Today’s office can be a kitchen counter or an airline seat. Customers demand excellent experiences regardless of device. Mobile devices reign supreme. The workforce and your customers are global — and moving at a relentless pace. With Avaya IP Office, everyone will now be engaged with a complete, across-the-board solution that brings it all together. Read this paper to learn how Avaya IP Office will help give your business a competitive edge.
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avaya, customer engagement, team engagement, avaya ip office, unified communications, contact center, collaboration, midsize business solutions
    
Avaya

RFID: A STRATEGIC IMPERATIVE

Published By: Zebra Technologies     Published Date: Sep 12, 2018
Today’s brick and mortar retailers must tackle myriad challenges in an era of industry transformation, increased customer expectations and a highly-competitive landscape. The vast majority are facing these hurdles head-on, with particularly dogged efforts toward reaching omnichannel excellence: For example, according to Zebra Technologies’ 2017 Retail Vision Study, 90% of retailers plan to have an omnichannel practice in place by 2021, through options such as Buy Online, Pick Up in Store (BOPIS) or Click & Collect. It has become clear, however, that for these omnichannel efforts to succeed, inventory visibility and accuracy (ideally 90% or more, according to the Retail Vision Study) is more important than ever — to provide consumers with the easiest path to purchase and retailers with the most efficient way to fulfill. Accurate inventory is the foundation upon which all the other pillars of retail can be built, so retailers can react quickly and make smart decisions about their busines
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Zebra Technologies

The Big Book of Experimentation

Published By: Optimizely     Published Date: Jun 02, 2017
If you’re striving for experimentation excellence, there’s no better teacher than learning from the best of the best. Whether you are looking for proven strategies, fresh inspiration, or solid ideas, The Big Book of Experimentation will equip you to succeed.
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optimizely, experimentation excellence, optimizely experimentation platform, experimentation
    
Optimizely

Omnichannel Marketing Excellence

Published By: Emarsys     Published Date: Feb 14, 2018
Omnichannel is not just another buzzword to ignore. It’s a marketing objective, and if you don’t have a strategy in place, you’re already behind the curve; not only is it important, it also takes time. There is no omnichannel switch to throw, no simple button to push. A sound omnichannel approach must be built step by-step, and for many companies it all starts with email. Omnichannel excellence can be achieved through an email-first (not an email-only) approach, and for many companies, there is no better place than the email channel to begin building unified customer profiles and constructing your omnichannel empire.
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omnichannel, marketing, experience, optimization, customer
    
Emarsys

Forrester TEI Report Service-The Total Economic Impact™ Of SAP Service Cloud

Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP

Integrating Analytics Into Your Marketing Strategy: 7 Best Practices for Retail Marketers

Published By: Infogroup Targeting Solutions     Published Date: Jul 09, 2013
In the highly competitive retail marketplace, there is always a need to try and stay one step ahead of your competitors. Excellent merchandising, product sourcing, branding and marketing play a large part in success; however one area that can make you stand out but is often overlooked is Smart Analytics.
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marketing analytics, business analytics, marketing strategy, retail marketing
    
Infogroup Targeting Solutions

You Can and Must Excel at Your Security Assessments Without EXCEL Spreadsheets

Published By: Qualys     Published Date: Sep 29, 2016
With SAQ, an organization can quickly and precisely identify security and compliance gaps among third parties, as well as internally among its employees.
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security, cloud-based, data, audit, cloud computing
    
Qualys

Christiana Care Health System: Leadership Excellence in Health Care

Published By: Skillsoft     Published Date: Oct 13, 2011
Christiana Care saw the need to provide consistent and ongoing leadership skills education to all of its managers. Existing leadership programs focused on newly hired or newly promoted managers, and consisted entirely of classroom training.
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skillsoft, christiana care, health system, health care, leadership excellence, leadership programs, human resources
    
Skillsoft
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