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Improve Customer Satisfaction and Streamline Operations with Numara FootPrints for Customer Service

Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable
    
Numara Software

Transportation Operations: Clear Cash Flow Roadblocks with Enhanced Mobile Document Imaging

Published By: Intermec     Published Date: May 07, 2009
Many transportation companies and other businesses that perform pickup, delivery or other services at customer sites have an excellent opportunity to improve cash flow -- without having to add customers or sell more to existing ones.
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transportation operations, mobile devices, cash flow, transportation, delivery, pickup, full-time equivalent, fte, enhanced mobile imaging, emdi, mobile computing, best practices, business integration, business management, total cost of ownership, digital signal processing, optoelectonics & displays
    
Intermec

It's the Data: A New Approach to IT Service Excellence

Published By: EMA     Published Date: Aug 22, 2012
Join EMA Research Director, Charles Betz, and Blazent Senior Director of Sales Engineering, Adam Clark, to learn how Blazent is pioneering a new approach to master data management that can greatly improve the business results from IT.
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it infrastructure, data management, backup and recovery, data strategy, data quality, blazent, improving business results, infrastructure
    
EMA

Five Steps to Embedding Business Analytics into Your Organizational Processes

Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
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ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information, business intelligence, connect business processes, performance management, customer metrics, internal processes, external processes, competitive benchmarking, critical insight and alignment, business management, business process management, content integration, productivity
    
IBM

B2B Cloud Integration: A strategic approach to optimizing your value chain

Published By: IBM     Published Date: Apr 22, 2014
This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to excel amid escalation global complexity, demand volatility and new customer requirements.
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ibm, b2b, b2b cloud integration, cloud, optimization, value chain, edi solution, ibm cloud, application integration, cloud computing
    
IBM

Make Better Business Decisions Immediately with Big Data Visualization

Published By: Datawatch     Published Date: Mar 21, 2014
Big Data is not a new problem. Companies have always stored large amounts of data—structured like databases, unstructured like documents—in multiple repositories across the enterprise. The most important aspect of big data is not how big it is, or where it should be stored, or how it should be accessed. It’s the efficacy of business intelligence tools to plumb its depths for patterns and trends, to derive insight from it that will give companies competitive advantage in an increasingly challenging business climate. Visualization allows companies to analyze big data in real-time across a variety of sources in order to make better business decisions.
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visual data discovery, decision making software, data variety, business analysis, data visualization, big data, business analytics, business intelligence, real-time data, real-time data visualization, real-time data discovery, data variety software, data discovery software, data analysis software, data mining tools, data extraction, data reporting, pdf to excel, business reporting, data solutions
    
Datawatch

From Zero to Hero: The Path to IT Service Excellence

Published By: Samanage     Published Date: Aug 05, 2014
Does your IT department have a perception problem within your organization? Listen to the recorded webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization.
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samanage, medifit corporate services, it deparment, itsm solution, itsm, it management, enterprise applications
    
Samanage

The Quest for Mobile Excellence

Published By: Adobe     Published Date: Jun 03, 2015
The highly-anticipated Adobe and Econsultancy report, Quarterly Digital Intelligence Briefing: The Quest for Mobile Excellence, details the results of a global survey of marketers and digital professionals. It highlights key priorities, challenges and areas of investments that companies need to consider for 2015 and beyond.
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adobe, mobile, strategy, devices, engagement, measurement, apps, optimization, multichannel
    
Adobe

Customer-Centric Digital Transformation: What You Need to Know

Published By: Adobe     Published Date: Oct 25, 2017
With the right foundation, the road to digital transformation is easy. Find out the steps you can take to start your journey – and start delivering experiences that truly put your customers at the center. Read the guide, Customer-centric Digital Transformation: What You Need to Know to learn: • Five steps toward customer-centric digital transformation • Four key components that make up excellent customer experiences • Tips and inspiration from industry experts and digital government agencies
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public sector, digital innovation, customer-centric, digital government, customer experience
    
Adobe

Do’s and Don’ts when moving to Office 365 Cloud Voice

Published By: Polycom     Published Date: Sep 09, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
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Polycom

5 Ways to Transform Business Processes and Optimize Agility

Published By: K2     Published Date: Jan 07, 2016
In a world where speed matters, businesses need agility and flexibility to quickly modify their processes and business practices to stay competitive. Historically, large companies have hampered process agility by locking themselves into outdated systems, processes, and ways of working, but a variety of factors – including modernization and customer expectations – are increasingly playing a role in driving companies toward business process transformation, an emerging topic in the realm of process excellence. This white paper, based on the Process Excellence Network’s, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on what causes and drives process innovation, includes examples of organizations that have done this, and analyzes their return on investment (ROI).
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business processes, agility, business process transformation, process excellence, networking, software development, it management, wireless
    
K2

Business Transformation Doesn't Need to be a Long Drawn-Out Process

Published By: K2     Published Date: Jan 07, 2016
When driving any major change within an organization, strategy and execution are intrinsic to a project’s success. Nevertheless, closing the gap between strategy and execution remains a challenge for many organizations, as explored in a recent Process Excellence Network report: “Shift Business Excellence Into High Gear: Drive Strategic Performance Through Process Excellence.” Companies tend to focus more on execution than strategy for quick results, instead of taking the time needed to understand the parts that make up the whole, so the right execution plan can be put in place to deliver the best outcomes. A large part of closing this gap is understanding that business operations don’t fit neatly within the traditional organizational hierarchy. Business processes are often messy, collaborative efforts that span people, departments and systems, making them difficult to manage within a hierarchical structure. Business process management (BPM) helps by redefining an organization accordin
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business transformation, organizational change, process excellence network, strategic performance, networking, software development, it management, knowledge management
    
K2

Revenue And Customers Shape The New Business Case For Process Excellence

Published By: K2     Published Date: Jan 07, 2016
The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw impressive double-digit growth as a result of enterprises slashing costs and boosting worker productivity. Now, executive agendas have shifted to focus on growing revenue, expanding the customer base, and delivering new digital products and services. Enterprise and process architects are reshaping their business cases for BPM around these new drivers. This is not an easy task. However, process excellence will play a critical role for forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers to help the organization drive digital transformation. This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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bpm, business process management, process excellence, best practices, networking, security, software development, it management, wireless
    
K2

Do’s and Don’ts when moving to Office 365 Cloud Voice

Published By: Polycom     Published Date: Nov 29, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
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Polycom

Advanced Analytics: The Hurwitz Victory Index Report

Published By: IBM     Published Date: Feb 05, 2015
The Hurwitz Victory Index scores vendor performance across four dimensions -- Vision, Viability, Validity, and Value. IBM excelled in all four categories.
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advanced analytics, vendor performance, market trends, analytics platforms
    
IBM

Find out how good your organization is at analytics?

Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology, internet marketing, crm & customer care, telecom, it management, wireless, electronics
    
IBM

B2B Cloud Integration: A strategic approach to optimizing your value chain

Published By: IBM     Published Date: Nov 22, 2014
This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.
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b2b, cloud integration, value chain optimization, cloud services, knowledge management, enterprise applications, data management, data center
    
IBM

B2B Cloud Integration: A strategic approach to optimizing your value chain

Published By: IBM     Published Date: Oct 06, 2014
This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.
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cloud integration, b2b, value chain, cloud services, it management, knowledge management, best practices, business intelligence
    
IBM

Energy excellence: Maximizing returns in the oil and gas industry

Published By: IBM     Published Date: Dec 02, 2014
Dramatic changes across the oil and gas industry require new approaches for managing information, analyzing patterns and optimizing outcomes in both upstream and downstream operations. Forward-thinking oil and gas companies will turn information into actionable insights in order to: • Enhance exploration and production • Improve refining and manufacturing efficiency • Optimize global operations
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it management, knowledge management, enterprise applications, business intelligence
    
IBM

5 steps to embedding BA into your organizational processes

Published By: IBM     Published Date: Feb 19, 2015
Refining business processes can be the key to achieving operational excellence.
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business analytics, ibm, predictive analytics, performance management, it management, knowledge management, best practices, business intelligence, business management
    
IBM

B2B Cloud Integration: Gain speed and grow faster with the cloud

Published By: IBM     Published Date: Jul 22, 2016
This smartpaper presents an overview of the B2B integration landscape—its challenges, opportunities and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM cloud to excel amid escalating global complexity, demand volatility and new customer requirements.
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ibm, b2b, b2b cloud integration, b2b integration, cloud, integration, smart paper, knowledge management, enterprise applications, business technology, data center
    
IBM

Protecting your company’s most critical information. Not all data is created equal

Published By: IBM     Published Date: Jul 17, 2018
Ensuring your data is compliant can be a fairly straightforward task. Your IT team works their way through the checklist, and stays out of trouble with lawyers and regulatory agencies. There’s value to that. But true data protection is more than regulatory compliance. In fact, even if you’re compliant, your organization could still be at risk unless you strategically identify and protect your most valuable data. Traditionally, you’ve been presented with IT security metrics—sometimes reassuring, other times alarming. But simply reviewing IT security metrics is not meaningful in and of itself. As an executive, you don’t evaluate issues in siloes. Instead, you excel at assessing issues in the broader context of your organizational operations. In other words, technical security data and metrics lack value unless viewed through the lens of business risk. When you’re presented with IT security metrics, your question is: What does this mean for my business? And ultimately, what data should I
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IBM

Best practices for establishing trusted authentication

Published By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
A white paper details how to apply authentication methods that strengthen security while delivering an excellent user experience.
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trusted authentication, authentication methods, security, ibm
    
Group M_IBM Q1'18

Gaining Momentum for Requirements Improvement

Published By: IAG Consulting     Published Date: Aug 24, 2010
Requirements excellence cannot be achieved without first understanding the critical capabilities of requirements maturity, and recognizing your organizations strengths and weaknesses. In order to develop a focused plan of attack, it is necessary to assess your requirements practice in each of six areas: process, technology, staff competency, organization, techniques, and deliverables. You will then be armed with the information you need to identify key improvement opportunities, recognize organizational strengths, and form concrete goals for action.
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iag, project management, project management, maturity, consulting, model, workforce management, collaboration
    
IAG Consulting
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