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2016 EMEA & APAC Ethics & Compliance Whistleblowing Hotline Benchmark Report

Published By: NAVEX Global     Published Date: Oct 18, 2016
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
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NAVEX Global

FMCG Brands Drive Sales with Social Customer Care

Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we use extensive social media metrics and benchmarking to demonstrate how FMCG brands can benefit from providing excellent social customer care.
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sales, social, customer care, social customer care, customer service, content management system, customer experience management
    
Socialbakers

Improve Deployment of Large Capital Projects with a Purpose-Built Solution

Published By: EMC     Published Date: Oct 12, 2015
This white paper looks at the approaches that oil and gas companies are taking to improve the management and implementation of large capital project management (LCPM) initiatives.
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large capital project management, lcpm. content management system, technology, operational excellence, manage and share data, risk management, content delivery, content integration
    
EMC

Crecer su negocio con autoservicio

Published By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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Zendesk

Cresça seus negócios com autoatendimento

Published By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk

Cresça seus negócios com autoatendimento

Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk

3 Things You Need to Know About Prioritizing Vulnerabilities

Published By: Tenable     Published Date: Feb 27, 2019
"With the number of vulnerabilities on the rise, and their severity increasing, how can you identify the biggest cyber threats to your business – and know what to fix first? Download the “3 Things You Need to Know About Prioritizing Vulnerabilities” ebook now to: -Discover the 3 critical steps to building an effective vulnerability remediation plan -Explore the pitfalls of popular prioritization approaches -Learn next steps you can take today to dramatically reduce the list of vulnerabilities you need to remediate If you’re looking for answers to questions like “Where should we prioritize based on risk?” and “Which vulnerabilities are likeliest to be exploited?” this quick read is an excellent way to get started. Download the free ebook now."
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Tenable

Red Hat Enetrprise Linux Server

Published By: Red Hat     Published Date: Feb 22, 2019
Les applications critiques ont besoin d'une plateforme à la stabilité éprouvée. Red Hat Enterprise Linux vous permet d'obtenir d'excellents résultats grâce à des technologies qui offrent une fiabilité exceptionnelle et un niveau de sécurité très élevé. Les souscriptions Red Hat Enterprise Linux Server vous ouvrent les portes du plus vaste écosystème de partenaires, clients et experts du secteur. Ils sont là pour vous accompagner sur la voie du succès. Pour en savoir plus, consultez la fiche technique.
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Red Hat

5 Tips to Keep On Site Workers Productive

Published By: Dell APAC     Published Date: Mar 01, 2019
From the desk to the meeting or somewhere in between, they always get the job done and exceed expectations every time. They excel with powerful technology to keep them on task, so that’s exactly what we give them. Here are more tips on how to keep them in the zone.
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Dell APAC

Evolution Vers La Transformation Numerique

Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
Pour véritablement exceller par ces temps qui changent, une entreprise a besoin d’une architecture évolutive qui peut offrir de l’agilité, aider à maintenir un profil économique pour l’entretien et être préparée à l’avenir pour protéger l’entreprise contre les perturbations technologiques et commerciales. Le nouveau portefeuille PowerEdge de Dell est destiné à ces types d’entreprises, qui se dirigent vers une transformation numérique ou qui cherchent à moderniser significativement l’infrastructure. Intel Inside® pour de nouvelles possibilités. En savoir plus sur les solutions d'entreprise Dell EMC en collaboration avec Intel® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon,
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ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
    
DellEMC and  Intel®

Support more workers using graphics-accelerated VDI desktop

Published By: Dell and VMWare     Published Date: Jul 24, 2018
A new 14th generation Dell EMC PowerEdge R740xd server equipped with NVIDIA Tesla M10 GPUs and powered by Intel Xeon Scalable processors delivered high-density graphics acceleration in a virtual enterprise environment As more users move to modern, graphics-intensive Microsoft® Windows® 10 environments, companies using a virtual desktop infrastructure (VDI) need increasingly robust server resources to support them. Your company should strive to get the most from each server and maximize datacenter space while providing an excellent end-user experience.
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Dell and VMWare

Enabling growth & service excellence by out-tasking data center operations

Published By: Schneider Electric     Published Date: May 31, 2019
Colocation facilities are rapidly designing and building new facilities in order to capitalize on market opportunity. Getting the facility up and running is the first challenge. The second? Recruiting, training, and retaining qualified data center staff. In this webinar, co-hosted by Tony DeSpirito, VP & General Manager Data Center Operations at Schneider Electric, & Brian Gisi, Infrastructure Management & Services Manager at IBM, to access field-tested methods & strategies that can help you: 1. Overcome the worldwide shortage of experienced data center professionals 2. Understand how out-tasking data center operations can benefit you & your clients 3. Identify key characteristics of a strong data center operations partner
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data center, business growth, schneider electric
    
Schneider Electric

A Model Culture for the University of the 21st Century

Published By: Senn Delaney     Published Date: Aug 21, 2009
Interview with Ohio State University President Dr. Gordon Gee The Ohio State University President Dr. Gordon Gee discusses his passion and progress on creating a "One University", high-performance culture to take the largest university in the U.S. from excellence to eminence. On the global stage, it is part of his vision to build a new model for the university of the 21st century: more agile, more responsive, less insular and less bureaucratic.
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senn delaney, customer focused, brand management, customer-centric, employee management, employee engagement, application performance management, best practices
    
Senn Delaney

Sécuriser Office 365 avec MobileIron

Published By: MobileIron     Published Date: Apr 28, 2016
Office 365 est la suite de productivité cloud de Microsoft. Elle comprend une version en ligne des solutions les plus connues de Microsoft, comme Exchange et SharePoint, un espace de stockage avec OneDrive et plusieurs applications mobiles, dont Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business et Yammer.
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MobileIron

Sécuriser Office 365 avec MobileIron

Published By: MobileIron     Published Date: Aug 04, 2016
Office 365 est la suite de productivité cloud de Microsoft. Elle comprend une version en ligne des solutions les plus connues de Microsoft, comme Exchange et SharePoint, un espace de stockage avec OneDrive et plusieurs applications mobiles, dont Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business et Yammer. Office 365 est au coeur de la stratégie d'évolution de Microsoft qui tend à devenir un fournisseur de solutions et de logiciels axés sur le mobile et le cloud. De nombreux clients MobileIron organisent également leur stratégie de productivité autour de cette suite en raison de l'utilisation croissante d'Office sur les appareils mobiles plutôt que sur les ordinateurs traditionnels. Dans ce contexte, ils exigent de pouvoir sécuriser et déployer Office 365 sur les appareils mobiles avec nos solutions.
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mobile apps, best practices, mobileiron, phones
    
MobileIron

ESG Insight: Hybrid Cloud: Build vs Buy

Published By: Dell EMC     Published Date: Nov 02, 2015
The Federation Enterprise Hybrid Cloud Solution presents organizations with a best-of-breed, converged solution, which ensures ease of integration and support, IT operational excellence, and faster time to value.
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emc, esg, hybrid cloud, data, enterprise, it management, data management, business technology
    
Dell EMC

Um Guia de 10 Etapas para a Excelência do Comércio

Published By: SAP     Published Date: Aug 31, 2015
Como transformar seus negócios em sucesso omnicanal
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e-commerce de sucesso, transformação digital, 10 etapas para um ecommerce de sucesso, mercado de e-commerce, b2b, b2c
    
SAP

Application and Networking Services for OpenShift- Kubernetes Clusters

Published By: Avi Networks     Published Date: Mar 06, 2019
OpenShift-Kubernetes offers an excellent automated application deployment framework for container-based workloads. Services such as traffic management (load balancing within a cluster and across clusters/regions), service discovery, monitoring/analytics, and security are a critical component of an application deployment framework. Enterprises require a scalable, battle-tested, and robust services fabric to deploy business-critical workloads in production environments. This whitepaper provides an overview of the requirements for such application services and explains how Avi Networks provides a proven services fabric to deploy container based workloads in production environments using OpenShift- Kubernetes clusters.
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Avi Networks

CA Project & Portfolio Management

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At a Glance: With the new CA Project & Portfolio Management (CA PPM) 15.3, you can tailor projects to any business unit with drag and-drop ease. Whether complex workflow for HR or simple task management for sales, workers now spin up projects in minutes—not days. Add in-app collaboration to eliminate redundant meetings, a familiar Microsoft Excel®-like grid to manage budgets, a new connection for third-party business intelligence (BI) tools to unearth answers, and you have the most modern project portfolio management app on the market today. Download this whitepaper today to find out more about CA PPM 15.3—a simple, powerful and practical project portfolio management tool available on-premises and in the cloud—let you modernize the project management office.
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CA Technologies EMEA

CA Project & Portfolio Management Resource Management

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At a Glance To excel as resource manager, you need to quickly find the right talent to solve the right problems at the right time. CA Project & Portfolio Management (CA PPM) provides you with the modern resource management functions you need to maximize your company’s most valuable assets: the people. Modern, simple and powerful, CA PPM helps you work smarter by region, department, project, role and skill set.
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CA Technologies EMEA

CA PPM 15.3: Powerful, Configurable and Social

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The latest version of CA Project & Portfolio Management facilitates core financial activities with the ease and familiarity of a spreadsheet. Two years ago, CA began to reevaluate how organizations were leveraging their project and portfolio management solutions. Our goal was to identify ways CA Project & Portfolio Management (CA PPM) could better serve every user, from project, resource and financial managers to executive decision makers and team members. CA PPM 15.3 simplifies the job of the financial manager with Microsoft Excel®-like functionality, embedded communication and collaboration features, and direct links to the industry’s most popular reporting and business intelligence tools.
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CA Technologies EMEA

CA Project and Portfolio Management

Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Auf einen Blick Mit dem neuen CA Project & Portfolio Management (CA PPM) 15.3 können Sie Projekte für beliebige Geschäftsbereiche ganz einfach per Drag-and-drop maßschneidern. Ob komplexe Workflows für die Personalabteilung oder einfaches Aufgabenmanagement für den Vertrieb – Projekte sind nun statt erst nach Tagen innerhalb weniger Minuten eingerichtet. Mit der In-App-Kooperation eliminieren Sie überflüssige Meetings, Budgets verwalten Sie mit einem vertrauten Raster ähnlich wie in Microsoft Excel®, und dank der neuen Verknüpfung mit Business Intelligence (BI) Tools von Drittanbietern lassen sich versteckte Antworten aufspüren. Sie verfügen damit über die modernste Projektportfoliomanagement-App, die derzeit am Markt verfügbar ist.
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CA Technologies EMEA

CA Project & Portfolio Management

Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Introduzione CA Project & Portfolio Management (CA PPM) 15.3 consente di personalizzare i progetti per qualsiasi business unit, con la semplicità del drag-and-drop. Dal complicato workflow per HR o alla semplice gestione delle attività per le vendite, oggi i lavoratori riescono ad avviare i progetti in pochi minuti, anziché in giorni. È possibile integrare la collaborazione all'interno dell'applicazione per eliminare riunioni ridondanti, una familiare griglia di tipo Microsoft Excel® per la gestione dei budget, una nuova connessione per strumenti di Business Intelligence (BI) di terze parti che consentono di trovare risposte, e si ottiene la più moderna app di Project Portfolio Management attualmente sul mercato.
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CA Technologies EMEA

CA Project & Portfolio Management

Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
De un solo vistazo Gracias al nuevo software CA Project & Portfolio Management (CA PPM) 15.3, podrá adaptar proyectos a cualquier unidad de negocio con la facilidad que ofrece la acción de arrastrar y soltar. A partir de ahora, los trabajadores no pasarán días preparando proyectos, les bastará con solo unos minutos, ya se trate de un flujo de trabajo complejo para el departamento de recursos humanos o de una gestión de tareas sencilla para el departamento de ventas. Agregue la opción de colaborar en la propia aplicación para eliminar reuniones redundantes, una cuadrícula conocida, ya que se parece a la de Microsoft Excel®, para gestionar presupuestos y una conexión nueva para herramientas de inteligencia empresarial (BI) de terceros para encontrar respuestas, y contará con la aplicación de gestión de carteras de proyectos más moderna del mercado en la actualidad.
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CA Technologies EMEA

CA Project & Portfolio Management

Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
En résumé La version 15.3 de CA Project & Portfolio Management (CA PPM) vous permet de personnaliser les projets pour chaque business unit par de simples opérations de glisser-déposer. Qu’il s’agisse de workflows complexes pour les ressources humaines ou de simples tâches de gestion des ventes, les projets peuvent désormais être lancés en quelques minutes, au lieu de plusieurs jours. Ajoutez à cela des possibilités de collaboration au départ de l’application proprement dite pour éliminer les réunions superflues, un format de tableau familier de type Microsoft Excel® pour gérer les budgets, de nouvelles connexions à des outils d’aide à la décision tiers pour trouver des réponses, et vous obtenez l’application de gestion de portefeuilles de projets la plus moderne du marché.
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CA Technologies EMEA
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