experience

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Extending the Cloud Experience

Published By: Hewlett Packard Enterprise     Published Date: Jul 29, 2019
As you strive to deliver the speed your business demands, this new whitepaper from IDC provides the latest insights about the trends and challenges of delivering IT services in the new hybrid cloud world. You’ll also learn the characteristics at the heart of the new hybrid cloud platforms and find out more about how the right solutions and the right partner enables an extension of the cloud experience across your business in a way that’s open, flexible, and hybrid by design
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Hewlett Packard Enterprise

UNLOCK COMPETITIVE ADVANTAGES WITH SHELL NEXT-GENERATION GAS-TO-LIQUIDS PROCESS OILS

Published By: Shell U.K. Limited     Published Date: Sep 05, 2019
We harness Shell gas-to-liquids (GTL) technology to create high-purity process oils that open exciting opportunities for your products and operations. Conventional process oils are derived from crude oil, whereas Shell Risella X and Shell Ondina X are made from pure synthesis gas. That frees them from the impurities and large molecular variations found in mineral oils. Using GTL process oils could enhance your processes and final products to give you a competitive advantage. [478] Have you ever experienced product quality issues caused by variations in process oil batches? Do you need a low-viscosity process oil, but have concerns about the effect of volatiles on working conditions? Could you offer enhanced products if you had process oils with distinct characteristics, for example, an extremely narrow hydrocarbon distribution range? Our GTL process oils contain a high proportion of paraffinic hydrocarbons and are very pure, which provides key qualities for many applications. For in
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shell, risella, ondina, process oils, gas-to-liquids, gtl, purity, pure, volatility, colourless, colorless, odourless, odorless, viscosity index
    
Shell U.K. Limited

The Value of Digital Employee Experience

Published By: VMware     Published Date: Sep 12, 2019
Digital transformation, through innovative customer experiences, is shaping the way organizations compete. Yet beyond introducing new technologies, winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey.
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VMware

4 Case Studies Show How IT Can Improve Employee Experiences

Published By: VMware     Published Date: Sep 12, 2019
Today, a great deal of work happens through devices, apps, and digital experiences—and people increasingly pay attention to those experiences as they decide where to work. That means IT is more important than ever in helping the business attract and retain great talent. When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive.
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VMware

How Away Delivers Streamlined and Personalized Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer

The Guide to Delivering True Omnichannel Support

Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support, omnichannel customer experience
    
Kustomer

The Importance of Personalizing Your Retail Customer Service

Published By: Kustomer     Published Date: Sep 13, 2019
To succeed in this new era of customer service, retailers must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support
    
Kustomer

OTT will see a 14.22% growth by 2022. How important is personalization in helping players?

Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 27, 2019
Download our latest whitepaper on the role of micro-personalization in OTT, for enhanced consumer engagement and experience.
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Larsen & Toubro Infotech(LTI)

2019 Experian Identity and Fraud report

Published By: Experian     Published Date: Aug 29, 2019
As organizations and consumers increasingly interact over digital channels, both parties must find ways to establish mutual trust. Experian’s Global Identity and Fraud Report Asia-Pacific (APAC) edition highlights that trusted online relationships are based on businesses providing both a secure environment and seamless consumer experiences. With insights from almost 6,000 APAC consumers, the report found that majority (71%) value ‘security’ as the most important element of an online experience, followed by ‘convenience’ (20%) and ‘personalisation’ (9%). Download the complete 2019 Asia-Pacific Identity and Fraud Report for more details.
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Experian

Acing customer experience in an omni-channel age

Published By: Riskified     Published Date: Oct 11, 2019
Learn how to provide the omnichannel flows shoppers expect, without compromising the customer experience.
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Riskified

The race for customers comes down to one thing: who knows them best

Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian

Employee Experience Management Solutions from SAP

Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global

Employee Experience Management Is the Next Frontier

Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Questions posed by: SAP SuccessFactors Answers by Lisa Rowan, Research Vice President, HR, Talent, and Learning Strategies
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SAP EMEA Global

Are Bots Killing Your Business Intelligence?

Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd

Consolidate, Connect and Accelerate your Data

Published By: Pure Storage     Published Date: Sep 13, 2019
Discover how to revolutionize processing performance, data intelligence, customer experiences, and GRC. The future of financial services will belong to those who can capture and capitalize on data. And it all begins with employing modern data strategies in four critical areas. Description You’ll learn how to: Leverage AI, machine learning and predictive analytics. Get scalable, high-speed access to vast amounts of data. Respond faster, become more competitive, and attract new customers.
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Pure Storage

How IT Pioneers in Financial Services Can Have It All

Published By: Pure Storage     Published Date: Sep 13, 2019
It’s difficult to think of a force that’s having a more revolutionary impact on financial services than digitalization. It’s materially changing everything in this sector: the way processes work; the way services are offered; the customer experience; and the speed at which business is executed and where it happens.Digitalization is driving the innovation edge to exciting new horizons. A guide to accelerating digitalization while inverting IT spend.
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Pure Storage

Recognition & Rewards Buyers Guide

Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your company’s employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo

Keep Up With Data Center Modernization

Published By: Hitachi EMEA     Published Date: Sep 25, 2019
With the right approach, new and growing data sources can help you drive innovation, transform customer experience and create new revenue streams. But all that data can also slow you down.
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Hitachi EMEA

Your Audience Wants Valuable Content and Outstanding Digital Experience

Published By: SiteImprove     Published Date: Sep 13, 2019
Your website sits at the heart of successful customer journeys
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SiteImprove

Obstacles of Modern Customer Engagement

Published By: SiteImprove     Published Date: Oct 02, 2019
This report is an attempt to understand what marketing leaders view as their top issues with regard to corporate websites and broader digital presences, and to identify their focus areas today and over the next 12 months. The results point to a desire for marketers to optimise the customer experience across every touchpoint. That aim is commendable but, as our research makes clear, there are serious obstacles along the way.
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SiteImprove

Insight: Customer Centricity and the COO

Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG

Three Steps to Easier Patient Visits and Better Practice Outcomes

Published By: Nextgen     Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs. In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
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Nextgen

Cisco Umbrella Case Study: Octapharma routs out ransomware

Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
We have covered a great risk in the web attack vector of ransomware, and greatly improved our user experience in regards to Internet connectivity. -Jason Hancock, Global Senior Network Engineer, Octapharma
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Cisco Umbrella EMEA

Cisco Umbrella coffee hour with Deutsche Bank

Published By: Cisco Umbrella EMEA     Published Date: Sep 02, 2019
Grab a cup of coffee and tune in to hear Alan Meirzon, Director – Chief Information Security Office at Deutsche Bank share his experience using Cisco Umbrella. Alan discusses how his team uses Umbrella as the first line of defense against threats on the internet. He shares best practices and the outcomes his team has seen using DNS-layer security to protect users wherever they access the internet. View this video to hear security best practices and lessons learned from Alan, a security veteran.
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Cisco Umbrella EMEA
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