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Employee Experience Management Solutions from SAP

Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global

How Restaurant Brands Can Get Better Guest Feedback

Published By: InMoment     Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt is not enough to accurately determine your guests’ needs. Guests need to be presented with the option to share feedback at the right time for them—whenever, wherever, and however they want to. At the same time, the volume of feedback requests and the length of surveys often result in survey fatigue and other negative emotions in guests. This is just one of the complex issues restaurant brands find themselves facing today. Others include: • How do I understand the experience every individual guest has with my brand? • How do I communicate with them in a way that they’re more likely to give feedback? • How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
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InMoment

Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates

Published By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. It’s helped other businesses reach up to 30% of their revenue goal – and it’ll work for your contact center too. This white paper includes strategies for: • Empowering and rewarding customer advocates • Encouraging and responding to customer feedback • Developing a plan for continuous improvement • Future-proofing processes and tools
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NICE inContact

Customers 2015: What Will They Expect 5 Years From Now? (7 Steps to Make Sure You're Ready Today)

Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
    
Mcorp Consulting

How to Gain Business Benefits from Customer Feedback

Published By: Custvox     Published Date: Sep 22, 2011
This free white paper will teach you how to build a modern Customer Feedback Management practice.
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customer experience management, customer feedback management
    
Custvox

Continuous Performance Management: the shift from accountability to development

Published By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Year-end performance reviews don’t reflect the feedback and development needs of modern workers. Continuous Performance Management starts with the foundational belief that employees want to perform well and they want to improve, grow and develop in their careers. Read this brief to learn the four steps of how to use continuous performance management for your business.
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Cornerstone OnDemand

Online Gaming Customer Response Survey

Published By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
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akamai, gaming, audience engagement, game industry, customer feedback
    
Akamai Technologies

Samsung Smart Signage with Ping HD Drives Concession Sales, Reduces Wait Times

Published By: Samsung     Published Date: Feb 03, 2016
Delaware North Sportservice provides food concessions to fans at U.S. Cellular Field, home of the Chicago White Sox baseball team. Delaware North operates 20,000 square feet of food service areas that feed up to 40,000 hungry fans per game. The company needed to replace old light box menu boards with cost-effective digital displays to improve promotion of food items and drive visitor traffic to the Chicago Sports Depot retail store.
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samsung, displays, tech, digital, brand, data, customer interaction service, sales & marketing software
    
Samsung

Digital Body Language: Reading and Responding to Your Prospects’ Digital Buying Behavior

Published By: Oracle     Published Date: Feb 24, 2015
To succeed in this new business climate, smart businesses are adapting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. This new body language is revealed through online activities such as website visits, white paper downloads, and email responses. Find out more about Digital Body Language. Download “Reading and Responding to Your Prospects’ Buying Behavior in the Online World”
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oracle, digital marketing, b2b, rfp, feedback, signals, data, behavior
    
Oracle

How does your payroll software compare to the 12 market leaders?

Published By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP

Digital Industrial Transformation with the Internet of Things

Published By: T Systems     Published Date: Nov 28, 2018
The wait is over. Here at T-Systems, we are proud to present the findings of CXP Group - a leading independent European research and advisory firm in the field of digital, software and IT services. Their new “Digital Industrial Transformation with the Internet of Things” report examines the dynamic range of opportunities that IoT holds for businesses and explores the challenges of integrating existing data processes with those that are IoT enabled. The report is the result of the feedback cultivated from interviews with senior business and IT decision-makers responsible for creating and running innovation strategies at 250 large-scale European manufacturers. The data has been disseminated by region, strategies, pain points, IoT adoption, intention, investment etc. and provides readers with a detailed examination of what industrial businesses look for most from IoT. The report provides a fascinating unearthing of influencing factors for IoT readiness and digitization as a whole. Using
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industrial manufacture, iot, internet of things, iot adoption, european, digitization, digitization strategy, value chains
    
T Systems

Audi Success Story

Published By: Adobe     Published Date: Nov 07, 2013
Audi differentiates its brand experience using web content and digital asset management capabilities in Adobe Experience Manager.
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adobe, audi, audi cars, adobe marketing cloud, audi website, latest innovation, brand experience, head of brand portal
    
Adobe

Forrester Social Wave

Published By: Adobe     Published Date: Nov 07, 2013
Marketers’ social media successes have added to their burdens. Many now have dozens of social pages to manage, thousands of customer comments to monitor, and hundreds of colleagues who want (or need) to participate. Social relationship platform vendors off er tools that help marketers efficiently and responsibly expand their social capabilities.
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adobe, forrester social wave, social relationship platform, srp, significant vendors, branded social presence, social relationship, platform evaluation
    
Adobe

Dell EMC Isilon for AI and Deep Learning

Published By: Dell EMC     Published Date: Feb 14, 2019
Isilon scale-out NAS delivers the analytics performance and extreme concurrency at scale to feed the most data hungry analytic algorithms. Access this overview from Dell and Intel® to learn more. Intel Inside®. Powerful Productivity Outside.
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Dell EMC

Fleet monitoring implementation enables 80% downtime reduction for Scandinavian CVM

Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jul 11, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
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Larsen & Toubro Infotech(LTI)

Key technical support considerations for the cognitive era

Published By: IBM APAC     Published Date: May 18, 2017
Today, everything computes. Intelligence has been infused into things no one would recognize as computers: appliances, cars, roadways, clothes, even rivers and cornfields. Tomorrow, many of these things will think, thanks to breakthroughs in cognitive computing. Even the things that don’t think themselves will continue collecting and reporting the massive quantities of data that feed cognitive systems.
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ibm, tss, cloud, mobile, appliances
    
IBM APAC

Digital Transformation in the Warehouse: Advanced Mobility Report

Published By: Panasonic Business Mobility Solutions     Published Date: Sep 06, 2016
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutions—20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
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mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
    
Panasonic Business Mobility Solutions

RUNNING ONLINE SERVICES AT RIOT: PART I

Published By: Juniper Networks     Published Date: Oct 25, 2017
My name is Jonathan McCaffrey and I work on the infrastructure team here at Riot. This is the first post in a series where we’ll go deep on how we deploy and operate backend features around the globe. Before we dive into the technical details, it’s important to understand how Rioters think about feature development. Player value is paramount at Riot, and development teams often work directly with the player community to inform features and improvements. In order to provide the best possible player experience, we need to move fast and maintain the ability to rapidly change plans based upon feedback. The infrastructure team’s mission is to pave the way for our developers to do just that - the more we empower Riot teams, the faster features can be shipped to players to enjoy.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper Networks

Product Comparison: Enterprise Flash Array Storage

Published By: NetApp     Published Date: Feb 15, 2017
Learn what users are saying about the flash solution from NetApp, Pure and Dell EMC. The user feedback covers key evaluation criteria, deployment experience, customer service, technical support and peer recommendations.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp

IDC MarketScape: Worldwide Application Modernization Services for SAP Upgrades 2016

Published By: IBM APAC     Published Date: Jun 13, 2017
Using more than 70 criteria and combining feedback from customer interviews, IDC found that the providers in this evaluation bring diverse capabilities for modernizing SAP applications. Download this paper to find out more.
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ibm, sap, applications, modernization, application services
    
IBM APAC

The Definitive Guide to Employee Development

Published By: Instructure     Published Date: Jun 25, 2019
The How-to Guide to Developing Your Employees and Retaining Top Talent. Many organisations are finding it difficult to attract, engage and retain the right people. However, companies ranked among 2019’s top places to work all agree on one thing: ‘employee development’ is the secret sauce. Your people need more than fun perks and competitive pay - they require ongoing, personal development to be productive, loyal and engaged. This guide covers: Why ‘employee development’ is key Tips & tricks for setting your employees up for success Effective employee development must-haves How the Bridge employee development platform helps you tackle all this This guide is designed to help HR and L&D leaders to successfully engage their workforce and foster a culture of learning, development and growth. About Bridge Bridge, from the makers of Canvas, is employee development software that creates a positive employee experience and increases engagement through purposeful learning, continuous feed
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Instructure

Financial Services: Drive Acquisition, Retention, and Innovation Using Customer Feedback

Published By: Bazaarvoice     Published Date: May 17, 2013
Learn how authentic customer feedback helps card issuers, online and retail banks, insurance companies, and credit unions drive sales, loyalty, and lifetime customer value - while remaining compliant with industry regulations.
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customer acquisition, customer retention, customer innovation, compliance, financial service providers
    
Bazaarvoice

Everything You Need to Know About Contextual Marketing

Published By: Movable Ink     Published Date: Oct 04, 2016
Financial Times showcased user-generated content with a live social feed in their emails. Check out our new eBook here and learn how contextual marketing can benefit your company with our top tips and tactics.
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contextual marketing, email marketing, financial services marketing, contextual email, real-time marketing
    
Movable Ink

Everything You Need to Know About Contextual Marketing

Published By: Movable Ink     Published Date: Oct 04, 2016
Financial Times showcased user-generated content with a live social feed in their emails. Check out our new eBook here and learn how contextual marketing can benefit your company with our top tips and tactics.
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contextual marketing, email marketing, entertainment marketing, media marketing, contextual email, real-time marketing, publishing marketing
    
Movable Ink

Everything You Need to Know About Contextual Marketing

Published By: Movable Ink     Published Date: Oct 04, 2016
Financial Times showcased user-generated content with a live social feed in their emails. Check out our new eBook here and learn how contextual marketing can benefit your company with our top tips and tactics.
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contextual marketing, email marketing, financial services marketing, contextual email, real-time marketing
    
Movable Ink
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