field employees

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Business Paper Short: 6 essential steps when considering mobile workforce management software

Published By: ClickExpress     Published Date: May 01, 2013
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
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6 essential, mobile, workforce, management, software, customer, experience, optimization, software, implementation
    
ClickExpress

How to help your field employees provide the best customer service-in three easy steps

Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress

Windows 10 Security and VMware AirWatch

Published By: VMware AirWatch     Published Date: Jul 19, 2017
Anytime, anywhere access to work is now a basic need for the modern workforce. Whether remote, in the field or in the office, workers are no longer physically connected to your network or data center. Today’s employees work in a digital workspace that features virtualized laptops, desktop and workstations; a variety of personal systems and smart devices that may be part of BYOD programs and a diverse app ecosystem with desktop, remote, mobile, SaaS and Universal apps. In this mobile-cloud world, new and unpredictable forms of malicious software continue to evolve. Traditional network security, perimeter protection and firewalls are no longer enough to combat these new threats to the corporate IT infrastructure and company data integrity.
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VMware AirWatch

Mobile Device Management 101: Get more out of iPad and iPhone in Business

Published By: Jamf     Published Date: Jan 18, 2018
Organizations with employees in the field need to ensure access to the right tools and information when and where employees need it. To help on-the-go employees, crafting an app strategy to empower field teams is crucial for success and productivity. Highlighted below are a few examples of what’s possible in the construction vertical, as well as general field sales, when resources are paired with iOS.
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Jamf

Field Service Lightning

Published By: Salesforce     Published Date: Nov 26, 2018
Managing a field service operation can be challenging. Service agents, dispatchers, technicians, and managers are often hindered by clunky and inefficient systems. Businesses are unable to meet their customers' needs and expectations. Not only does this lead to lower productivity among employees in the field, it also results in higher costs and poor customer experiences.
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Salesforce

A Buyer’s Guide to Performance Management Systems

Published By: Zugata     Published Date: Feb 02, 2018
Performance Management: The Practice Everyone Loves to Hate Let’s start with some real talk: Performance management is a topic that strikes fear into the hearts of most people in the HR field (not to mention managers and employees!). Most companies care about it, but few have figured out how to do it well. Research from CEB found that managers spend up to 200 hours per year on performance documentation, and a company of 10,000 spends an estimated $35 million a year to conduct reviews. Despite this huge investment of time and money, there is minimal return. Reviews don’t drive engagement or performance—and 95% of managers are dissatisfied with the way their companies conduct performance reviews.
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performance management, performance reviews, employee engagement
    
Zugata

Connected Intelligent Assets

Published By: TIBCO Software     Published Date: Aug 20, 2019
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI). As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
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machine learning, predictive analytics, hydrocarbons, oil&gas, cybersecurity, asset efficiency, safety
    
TIBCO Software

5 Practical Ways Apps Can Streamline Your Mobile Business

Published By: Xora, A ClickSoftware Company     Published Date: May 20, 2014
Learn How to Turn Your Field Employees’ Mobile Devices into Productivity Tools
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xora, employees, mobile phones, productivity, drive revenue, mobile business apps, smart phones, tablets, enterprise applications
    
Xora, A ClickSoftware Company

Top 5 Ways Mobile Apps Can Improve Field Services Businesses

Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile devices, workforce management, business apps, networking, it management, wireless, enterprise applications
    
Xora, A ClickSoftware Company

Top 5 Ways Mobile Apps Can Improve Transportation Businesses

Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile apps, business apps, workforce management, networking, wireless, enterprise applications
    
Xora, A ClickSoftware Company

Gamification Is Rekindling Employee Love for Health and Wellness Programs

Published By: Virgin Pulse     Published Date: Jun 26, 2013
When it comes to engaging employees in workplace wellness programs today, the operative phrase is quickly becoming, “Let the games begin!” After suffering decreasing engagement and fewer savings than they initially expected from their wellness programs, employers are boosting participation by incorporating gamification—the emerging field of applying game mechanics and strategies to various types of applications and programs. The end game, you might say, is lower healthcare costs, along with happier, more productive and engaged employees.
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corporate wellness, heathcare, healthcare reform, benefits, engagement, gamification, healthcare costs, employee hapiness
    
Virgin Pulse

What In-Home Service Providers Need to Know About Screening Their Field Employees

Published By: HireRight     Published Date: May 01, 2013
A person’s home is their castle, and no one would willingly welcome in a dangerous criminal. If you offer in-home services, your customers trust you to send someone that is not a threat to their family or personal property. If you fail to do so, there can be serious business , financial and even legal consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
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field employees, screening, hireright, human resources, in home services screening, human resource technology
    
HireRight

IDENTIFYING AND OVERCOMING THE OBSTACLES TO ACHIEVE ENTERPRISE MOBILITY EXCELLENCE

Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. When it comes to specialized rugged mobile devices and related technologies, organizations with field technicians or service employees within complex industries such as utilities, logistics and transportation, oil and gas and everything in between, will often face difficulties in bringing the bigger picture of mobility together.
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Panasonic

When Your CEO Comes Calling, Will You be Ready?

Published By: PGi     Published Date: Oct 01, 2018
Large companies have made considerable investments in video webcasting to their external audiences. Now they need to turn their attention toward internal communications—for reasons that can enhance their competitiveness and bottom line. As companies undergo a digital transformation, the playing field becomes increasingly technology-democratized and fierce. In this climate, an organization’s employees are one of its most, if not the most, valuable competitive differentiators. And the same energy and focus that companies put toward reaching their external audiences needs to go toward reaching and engaging their employees. Here’s where strong internal communications can pay big dividends. High-performing companies recognize the significant impact effective internal communication has on their business. Chief among the gains are: • Increased productivity. • Improved brand trust and company loyalty among employees. • Increased company alignment within and between departments and remote loc
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PGi
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