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The Total Economic Impact™ of a Conversational CX

Published By: iAdvize     Published Date: Jul 25, 2019
iAdvize commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying a conversational CX throughout their customer journey. Read this study to learn how to evaluate the potential financial impact of a conversational CX on your organization through the quality and scalability of the conversations you can achieve.
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iAdvize

The Total Economic Impact™ Video

Published By: iAdvize     Published Date: Jul 29, 2019
Check out the video to learn about the commissioned study on the total economic impact of conversational CX in retail, conducted by Forrester Consulting on behalf of iAdvize
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iAdvize

Five Tips For Improving Customer Experience - Starting With the Support Desk

Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience, business technology
    
LogMeIn

The Forrester Wave™: Mobile Engagement Automation, Q3 2017

Published By: Urban Airship     Published Date: Oct 18, 2017
Learn the Pros & Cons of Leaders in the Engagement Space to ID the Best Solution for Enterprise Marketers The first-of-its-kind Forrester Wave™ on Mobile Engagement Automation helps digital business and marketing professionals make the right choice to power that next level of hyperpersonalized customer engagement — whether on mobile, or not. Get your complimentary report to learn: ? Which vendors Forrester analyzed based on a 30-criteria evaluation ? How these vendors differ on current offering, strategic vision and market presence ? Why more companies are investing in mobile engagement automation ? The considerations needed to make the right choice for enterprise marketers
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Urban Airship

Free Template: Mobile Engagement RFP

Published By: Urban Airship     Published Date: Oct 18, 2017
FIGHT THE FOMO! MAKE SURE YOU CHOOSE THE RIGHT MOBILE ENGAGEMENT VENDOR You've been tasked with evaluating mobile engagement vendors. Now what? Be sure you’re asking the right questions. We’ve gathered questions 14 key areas to ask vendors based on a few data sets — high-level thoughts from analyst firms like Forrester, the best questions prospective customers ask us, what we wish customers in certain verticals would ask, and more. It's thorough and it’ll give you a solid, informed place to start. Download the RFP template and get: ? A comprehensive list of 150+ questions in 14 key areas — and the business reasons behind asking them ? Recommendations for vertically-specific questions to ensure you’re including what’s most critical to getting your needs met
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Urban Airship

Cybersecurity Webinar: What Security Managers need to know about the New Threatscape

Published By: ESET, LLC.     Published Date: May 16, 2011
Trends such as mobility, Web 2.0, and consumerization are shattering traditional notions of IT control. As a result, IT security organizations are struggling to defend against a more formidable hacker adversary at a time when they have less visibility and control over their IT environment. As part of our Cybersecurity Masters webinar series, ESET would like to invite you to attend these expert presentations by Forrester and ESET.
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eset, cybersecurity webinar, security manager, it security, anti spam, anti spyware, anti virus, internet security, security management, web service security
    
ESET, LLC.

The Total Economic Impact™ Of Mimecast’s Unified Email Management solution

Published By: Mimecast     Published Date: Jun 22, 2015
Mimecast commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying its Unified Email Management solution.
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unified email management, uem, mimecast, microsoft office 365, email providers, email security, archiving, continuity, data protection, data quality, email archiving, cloud computing
    
Mimecast

How Marketing Operations Management Can Propel Your Customer Intelligence Solutions

Published By: SAS     Published Date: Nov 10, 2014
Learn how marketing operations management can propel your customer intelligence solutions and see how Forrester Consulting has deduced that this can also help your organization save money, while increasing benefits.
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sas, economic impact, customer intelligence, marketing operations management, tei framework, tei methodology, business intelligence, customer relationship management, productivity
    
SAS

10 Enterprise Analytics Trends to Watch in 2019

Published By: MicroStrategy     Published Date: Jan 23, 2019
By 2025, the total amount of data produced will grow to 175 zettabytes, according to IDC’s Data Age 2025 Report. How will enterprises evolve over the next year to manage and make the most of this unprecedented growth? Download 10 Enterprise Analytics Trends to Watch in 2019 to learn how leading organizations will win with embedded and augmented analytics, HyperIntelligence, collaboration, enterprise AI strategies, and more. This eBook details the transformational technologies data-driven organizations will need to leverage to get and stay ahead in 2019 and beyond, with contributions from thought leaders, including: Mike Gualtieri of Forrester Research Ray Wang and Doug Henschen of Constellation Research Mark Smith and David Menninger of Ventana Research Chandana Gopal of IDC Ronald van Loon, and more. Is your organization ready for the data-driven future? Read 10 Enterprise Analytics Trends to Watch in 2019 today to find out.
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MicroStrategy

10 Enterprise Analytics Trends to Watch in 2019

Published By: MicroStrategy     Published Date: Apr 11, 2019
By 2025, the total amount of data produced will grow to 175 zettabytes, according to IDC’s Data Age 2025 Report. How will enterprises evolve over the next year to manage and make the most of this unprecedented growth? Download 10 Enterprise Analytics Trends to Watch in 2019 to learn how leading organizations will win with embedded and augmented analytics, HyperIntelligence, collaboration, enterprise AI strategies, and more. This eBook details the transformational technologies data-driven organizations will need to leverage to get and stay ahead in 2019 and beyond, with contributions from thought leaders, including: Mike Gualtieri of Forrester Research Ray Wang and Doug Henschen of Constellation Research Mark Smith and David Menninger of Ventana Research Chandana Gopal of IDC Ronald van Loon, and more. Is your organization ready for the data-driven future? Read 10 Enterprise Analytics Trends to Watch in 2019 today to find out.
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MicroStrategy

End-user Experience Monitoring

Published By: nimsoft     Published Date: Apr 10, 2012
According to Forrester Research, "end-user experience has to be the benchmark for enterprise application performance*," which of course makes perfect sense, given that enterprises are spending billions of dollars to enable productivity and automation gains as specifically directed by end-users. Read to find out more.
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nimsoft, end user, technology, it management, service, application, analytics, technology management, application integration, analytical applications, project management, service management, business technology
    
nimsoft

Forrester PSA TechNow Report

Published By: Workday     Published Date: Sep 14, 2018
Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17 PSA providers, along with recommendations to help you find a vendor that fits your firm's needs.
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Workday

Virtual Roundtable: Mobile Security and Management

Published By: Good Technology Corporation     Published Date: Apr 29, 2013
Security and management are critical to enterprise mobility—but they’re also complex. Dive deeper in this virtual roundtable with guests from Forrester Research, Inc., Good, and BoxTone. Learn more about mobile security trends, concerns, and myths.
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mdm, mobile device management, emm, enterprise mobility, mobile application management, enterprise mobility, mobile security
    
Good Technology Corporation

Forrester Technical Adoption Paper: How Blade Servers Impact Datacenter Management and Agility

Published By: HP - Intel® Xeon® processors     Published Date: Nov 07, 2012
Read this paper to learn more on how blades are highly associated with core infrastructure consolidation and optimization efforts.
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virtualization, converged infrastructure, cloud computing, convergence, mission-critical applications, servers, cloud, it infrastructure, data management, business technology, data center
    
HP - Intel® Xeon® processors

Build an Agile BI Organization

Published By: GoodData     Published Date: Sep 17, 2013
BI requirements are oft en out of date even before the fi rst set of specifi cations has been collected and documented. Agility is the last frontier in the battle for BI success, and it is the keystone to Forrester’s Agile BI triad: Agile BI soft ware development, Agile BI organizations, and Agile BI technologies.
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gooddata, business intelligence, data. better data, bigger ideas, agile bi organization, bi success, bi technologies, software development, it management
    
GoodData

The Forrester Wave: Experience Optimization Platforms, Q2 2018

Published By: Adobe     Published Date: Oct 11, 2018
in our 24-criteria evaluation of experience optimization platform (EoP) providers, we identified the eight most significant ones — Adobe, dynamic Yield, Evergage, Monetate, optimizely, oracle, sAs, and sitespect — and researched, analyzed, and scored them. this report shows how each provider measures up and helps customer insights (Ci) professionals make the right choice.
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Adobe

The Forrester Wave: Digital Intelligence Platforms, Q2 2017

Published By: Adobe     Published Date: Oct 11, 2018
In our 26-criteria evaluation of digital intelligence (DI) platform providers, we identified the 10 most significant ones — Adobe, Cxense, evergage, google, IBM, localytics, Mixpanel, optimizely, sAs, and Webtrekk — and researched, analyzed, and scored them. this report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe

The Forrester Wave™: Customer Analytics Solutions, Q2 2018

Published By: Adobe     Published Date: Nov 02, 2018
In our 39-criteria evaluation of customer analytics solutions providers, we identified the nine most significant ones — Adobe, AgilOne, IBM, Manthan, NGDATA, Salesforce, SAP, SAS, and Teradata — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe

Email Marketing Can Launch Customer Obsession

Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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Adobe

Ask The Analyst: Key Elements of an Effective Security Program

Published By: AlienVault     Published Date: Oct 05, 2016
Join us for an engaging 30-minute discussion where AlienVault CEO Barmak Meftah will interview guest speaker Forrester Security Analyst Joseph Blankenship on how organizations should assess their security program, validate the effectiveness of security monitoring tools, and plan for the future. This session will also provide a unique opportunity to ask the analyst your questions.
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AlienVault

Discover the Total Economic Impact™ of Epicor ERP

Published By: Epicor     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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please add tags-- erp software, enterprise resource planning software, cloud, digital. roi
    
Epicor

Cloud Powers The New Connected Economy

Published By: Epicor     Published Date: Feb 20, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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cloud, erp
    
Epicor

Discover the Total Economic Impact™ of Epicor ERP

Published By: Epicor     Published Date: Jun 11, 2018
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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Epicor

Cloud Powers The New Connected Economy

Published By: Epicor     Published Date: Jul 10, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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cloud, erp
    
Epicor

Cloud Powers The New Connected Economy

Published By: Epicor     Published Date: Aug 15, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
Tags : 
erp software, enterprise resource planning software, saas, cloud erp, epicor erp
    
Epicor
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