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Kundenorientierte Unternehmen mu¨ssen beim Identity Management einen strategischen Ansatz verfolgen

Published By: ForgeRock     Published Date: May 05, 2015
Forrester Consulting ist ein unabhängiges Beratungsunternehmen, das Führungskräfte auf der Basis objektiver Recherchen dabei unterstützt, in ihren jeweiligen Unternehmen Erfolg zu haben. Die Beratungsleistungen von Forrester reichen von kurzen Strategiebesprechungen bis hin zu individuellen Projekten und verbinden den Kunden direkt mit Forschungsanalysten, um speziellen geschäftlichen Herausforderungen mit Experten-Know-how begegnen. Weitere Informationen finden Sie unter forrester.com/consulting.
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software development
    
ForgeRock

Livre blanc de leadership éclairé de Forrester Consulting pour le compte de ForgeRock

Published By: ForgeRock     Published Date: May 05, 2015
Forrester Consulting propose des services de conseil indépendants et objectifs, qui s'appuient sur des enquêtes approfondies et permettent aux dirigeants d'assurer la réussite de leurs entreprises. Qu'il s'agisse d'une simple séance d'orientation stratégique ou de projets sur mesure de plus grande ampleur, les services de Forrester Consulting vous permettent d'entrer en contact avec des analystes spécialisés, qui mettent toute leur expertise à votre service pour vous aider à relever vos défis spécifiques. Pour plus d'informations, consultez le site forrester.com/consulting.
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software development
    
ForgeRock

How to Survive When Information Security Fails

Published By: Forrester Research     Published Date: Apr 27, 2015
Download the report to learn how to prepare an Incident Response Plan that ensures your business recovers quickly and effectively.
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security, vulnerability management, analytics, threat prevention, cyber attacks, network architecture, network management, network performance, network performance management, network security, anti spyware, anti virus, application security, disaster recovery, hacker detection, cloud computing
    
Forrester Research

Email Security Threats: Not Just From the Outside

Published By: Mimecast     Published Date: Feb 13, 2017
Security and risk (S&R) pros have the challenging task of using finite resources (including budget, time, and people) to protect their businesses from every possible attack type. On top of this, S&R pros don’t just need to watch out for threats coming from outside their walls, but must keep an eye on internal threats as well. S&R decision-makers face threats from three groups of insiders – compromised accounts (internal accounts that have been compromised by external attacks), careless misuse (internal policy violators and those who accidentally leak or expose data or systems), and malicious insiders (insiders who purposefully take or misuse data or exploit systems), and they must be prepared for each. In February 2017, Mimecast commissioned Forrester Consulting to evaluate the state of enterprise security readiness for internal email threats.
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email security, internal threats, mimecast, forrester
    
Mimecast

Pure Storage Provided Significant Capital And Operational Savings

Published By: Pure Storage     Published Date: Jan 12, 2016
See how using Pure’s all flash storage in a healthcare environment can literally pay for itself in as little as 9 months! Forrester Research’s Total Economic Impact (TEI) study on how Healthcare organizations are seeing huge cost savings and increased clinician productivity using Pure Storage in their environments. This commissioned study conducted by Forrester Consulting on behalf of Pure Storage covers: • Forrester Research TEI framework and methodology • Analysis of key drivers for healthcare providers and their quantified impact • Summary impact of Pure Storage on these provider environments
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pure storage, flasharray, flasharray storage solutions, healthcare, tei framework, total economic impact, it management, enterprise applications
    
Pure Storage

Moving to a FlashArray Storage Solution Can Provide a 260% ROI Within 3 Years

Published By: Pure Storage     Published Date: Jan 12, 2016
Forrester Research quantified the benefits and costs associated with Pure Storage for the composite Organization. Each benefit has been risk-adjusted downward in order to present a more conservative financial result.
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pure storage, capital savings, operational savings, forrester, flasharray solutions, healthcare, it management, enterprise applications
    
Pure Storage

Forrester Report 2018: Customer Service Trends

Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys

Forrester Report: Artificial Intelligence with the Human Touch

Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys

Three strategies to improve the end-to-end customer experience

Published By: Genesys     Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
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Genesys

Forrester Report: Employee Experience Technology Ecosystem

Published By: Citrix ShareFile     Published Date: Jul 02, 2019
Improving your employees’ experience demands a focus on their daily journey—and the technology you choose has a huge impact. In this February 2019 report from Forrester, you’ll learn how to ask the right questions about your employees’ experience and embrace a technology ecosystem that helps them succeed. The key takeaways from this report include: • Why the EX technology ecosystem is much more than human capital management systems • How flexible systems of work help employees succeed in their daily journeys • Ways that systems of support can nurture, monitor, and recognize employee growth
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Citrix ShareFile

Forrester Report: Build Integrated Technology Platforms to Accelerate Growth and Agility

Published By: Citrix ShareFile     Published Date: Jul 02, 2019
In this January 2019 report from Forrester, you’ll learn how leading technology companies must engage their customers consistently while learning from their changing needs. To make this happen, IT leaders must offer technical platforms that enable agility and end-to-end integration. This report will show you: • Why tech leaders must embrace technology that engages and adapts with customers • The importance of building tech platforms that deliver speed and flexibility • How to automate and scale Zero Trust security throughout your environments
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Citrix ShareFile

The Definitive Guide to Self-Service Data Analytics

Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
According to Forrester, the level of analytic satisfaction within organizations is on the decline.* The traditional multiple-step, multi-tool legacy approach is a slow, time-consuming, and in most cases, a costly process that prevents organizations from making faster decisions with confidence. Data analysts today need an agile solution that empowers them to take charge of the entire analytics process. Download The Definitive Guide to Self-Service Data Analytics to: Understand why traditional analytic tools designed for data scientists are not ideal for data analysts like you Learn how self-service data analytics delivers the ease of use, speed, flexibility, and scalability you require See how Alteryx stacks up against traditional data prep and analytics tools Find out how self-service data analytics bridges the gap across skills, speed, and depth of analysis to empower you to achieve ever-greater insights without coding or depending on other departments.
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Alteryx, Inc.

Forrester Technology Assessment Profile for BCDR

Published By: Spectrum Enterprise     Published Date: May 15, 2017
Read this Forrester technology adoption profile to learn the mission-critical nature of and how to maintain an always-on business presence.
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Spectrum Enterprise

Discover the Total Economic Impact™ of Epicor ERP

Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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manufacturing information systems, erp software, epicor erp, digital transformation, total economic impact
    
Epicor Software Corp

The Total Economic Impact™ Of ServiceNow Security Operations

Published By: Ahead     Published Date: Jan 10, 2019
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How a Representative Organization Resolved Security Incidents 45% Faster This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization: Improved vulnerability response times by 25% Prioritized vulnerabilities 60% faster Achieved 230% ROI Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
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Ahead

On-Demand Webinar: Marketing Leaders' Customer Strategies are Failing

Published By: Resonate     Published Date: Jan 24, 2018
B2C marketers need CMOs and top Customer Insights leadership to guide their teams in driving customer-obsessed strategies. While most think they are, given regular interaction with customers, in reality, most marketing leaders still prioritize internal rubrics over solving actual customer problems. In this Resonate Webinar, featuring guest, Shar VanBoskirk, VP, Principal Analyst at Forrester Research, you’ll learn how to transform your marketing team into creators of post-digital brand experiences and leaders of enterprise-wide customer obsession. Key takeaways will include: - Why Marketing today is failing - How emphasis on customer understanding, brand strategy, and brand experience will turn Marketing into the leader in customer strategies for the entire firm - What Marketing Leadership must do in order to enact, and maintain this shift
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customer strategy, marketing strategy, consumer intelligence software
    
Resonate

TEI Of ServiceNow Customer Service Management

Published By: Service Now     Published Date: Jan 26, 2018
Forrester conducted an in-depth interview of Epicor Software Corporation (“Epicor”) about their investment in ServiceNow for transforming their global support system. With ServiceNow, Epicor has consolidated over 15 CRM-based support systems and 50 customer portals into single global support platform for their 20,000 customers worldwide. Download this whitepaper to learn more of what Epicor has achieved.
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Service Now

The Forrester Wave™: Big Data NoSQL, Q3 2016

Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
The demand for databases is on the rise as organizations build next-generation business applications. NoSQL offers enterprise architecture (EA) pros new choices to store, process, and access new data formats, deliver extreme web-scale, and lower data management costs. Forrester’s 26-criteria evaluation of 15 big data NoSQL solutions will help EA pros understand the choices available and recommend the best for their organization. This report details our findings about how each vendor fulfills our criteria and where they stand in relation to each other to help EA.
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nosql, market, industries, strategy, presence, vendor
    
AstuteIT_ABM_EMEA

Forrester: Rethink Enterprise Endpoint Security In The Cloud Era

Published By: Google Chrome Enterprise     Published Date: May 07, 2018
In the year 2016 alone, the world learned about security breaches that compromised nearly 2 billion records.1 Employee endpoints are increasingly targeted: Nearly two-thirds (64%) of external attacks last year targeted a corporate-owned, employee-owned, or mobile device.2 Data breaches cost companies time and money, weaken brand reputation, and jeopardize customer and employee trust.
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Google Chrome Enterprise

Mobile Engagement: Proactively engage visitors whenever, wherever, on any device

Published By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
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mobile, applications, reporting, deployment, chat, device
    
LogMeIn

Forrester Study: The Total Economic Impact of ServiceNow

Published By: ServiceNow     Published Date: May 15, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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ServiceNow

Ten Innovative Financial Services Applications Powered by Data Virtualization

Published By: TIBCO Software     Published Date: Feb 26, 2019
Every financial services firm understands the importance of data. More is better. Sooner is better. Accessing it, understanding it, and taking advantage of it before the competition is better. In the mid-2000s, Financial Services was the first industry to strongly adopt data virtualization as a disruptive, new technology for accessing and integrating more data, faster and more easily than ever before. Buy and sell side groups at the largest institutions led the charge, followed soon after by risk management and compliance units. The leading mutual fund providers, along with hedge funds, led the next wave of adoption. In recent years, commercial banks and insurers have accelerated their use of data virtualization. And today, analyst firms such as Gartner, Inc. and Forrester project continued data virtualization adoption for both first-time use at new firms and expanded deployments at existing sites. This whitepaper provides 10 examples of TIBCO Data Virtualization enabled applications f
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TIBCO Software

Forrester Webinar: How to Achieve True IT Resilience

Published By: Zerto     Published Date: Oct 08, 2018
IT professionals are under tremendous pressure to ensure IT Resilience and that business technology services are protected and available 24/7. In this webinar, Forrester’s Senior Analyst, Naveen Chhabra, explores the practices and technologies that have evolved to become the tech infrastructure needed to help organizations achieve true IT resilience and giving IT the tools they need. You will hear about: The state of the IT Resilience market.New and evolving approaches and technologies that are leading organizations to solve for IT resilience.The tools IT needs in order to focus on modernization and building a solid cloud strategy.
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it resilience, business technology, forrester, tech infrastructure
    
Zerto
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