frost sullivan

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Frost & Sullivan Research: Genesys Wins Global Workload Management Technology Innovation Award

Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications, business technology
    
Genesys

Frost & Sullivan—Change the Conversation with Proactive Communications

Published By: Genesys     Published Date: May 10, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications.
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genesys, frost & sullivan, communication, conversation, proactive, outbound engagement, customer experience, enterprise applications, business technology
    
Genesys

Frost & Sullivan When CRM Meets the Contact Center

Published By: Genesys     Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including: • The rapidly changing needs and expectations of customers today • Details of the benefits of integrating CRM and cloud contact center systems • Best practices when integrating with a cloud contact center
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crm, contact center, customer experience, genesys, customer expectations, cloud contact center
    
Genesys

Frost & Sullivan – Change the Conversation with Proactive Communications

Published By: Genesys     Published Date: Aug 11, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?
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outbound engagement strategy, outbound communications, genesys, support costs
    
Genesys

Integrating Safety and Process Environments

Published By: Schneider Electric     Published Date: Jun 05, 2018
Integrating safety and process environments can improve reliability, profitability and cybersecurity. Read Frost & Sullivan’s white paper and plan your digital transformation today.
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process safety, profitable safety, smart control, empowered operators, optimized assets, future of automation, reliability, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric

Hyperconverged infrastructure: Preparing Asia’s businesses for the future

Published By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC

Hyperconverged infrastructure: Preparing Asia’s businesses for the future

Published By: Lenovo - APAC     Published Date: Feb 11, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC

What is UCAAS—And How Do I Buy It?

Published By: PGi     Published Date: May 03, 2019
Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization. GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
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PGi

Frost & Sullivan Analysis of DDoS Threat Landscape and Competitive Solutions

Published By: Arbor     Published Date: Sep 15, 2014
This Frost and Sullivan market research study comes at a time when DDoS attacks are accelerating in size, frequency and complexity. Though DDoS is not a new concern, the risk of DDoS attacks and the potential for damage is at an all-time high. As a result, DDoS mitigation is a top-of-mind consideration for IT and security organizations around the world, and demand for DDoS mitigation solutions is growing rapidly.
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ddos attacks, it security, ddos mitigation, security, it management, business analytics
    
Arbor

Frost & Sullivan: New Product Innovation Award Cyber Threat Protection

Published By: Damballa     Published Date: Nov 13, 2012
Frost & Sullivan is proud to present the 2011 North American New Product Innovation Award in Cyber Threat Protection to Damballa Inc.
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advanced threats, apt, advanced persistent threats, targeted attacks, advanced malware, command-and-control, c&c, dropper, call-back, virtual analysis, zero-day threats, tdl4, stuxnet, spyeye, zeus, malware detection, cyber attacks, cybersecurity, cyber threats, cyber espionage
    
Damballa

Frost & Sullivan 2013 Global Video Conferencing Technology Leadership Award

Published By: Vidyo     Published Date: Jun 07, 2013
Download this free report to learn why Frost & Sullivan selected Vidyo as the winner of the 2013 Global Video Conferencing Technology Leadership Award after evaluating the top three vendors in the market.
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video conferencing, technology, system, visual collaboration, scalable video coding, svc, innovation, leadership, networking, it management, knowledge management, business technology
    
Vidyo

Frost & Sullivan White Paper: Defeating Cyber Threats Requires a Wider Net

Published By: Arbor     Published Date: Mar 06, 2013
This Frost & Sullivan white paper identifies what organizations need to know to protect their intellectual property and prepare for unexpected data breaches.
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cyber threats, security, ddos, data breaches, atlas, frost & sullivan, cloud, hosting, cloud computing, network, access control, anti spam, anti spyware, anti virus, compliance, disaster recovery, encryption, hacker detection, high availability, internet security
    
Arbor

Overcoming the Challenges of Mobile Video Conferencing

Published By: Vidyo, Inc.     Published Date: Aug 29, 2012
The value of video conferencing is well understood: a recent Frost & Sullivan survey of more than 200 C-level executives shows that the technology is in use in 51 percent of organizations, and is personally used by 41 percent of respondents.
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vidyo, mobile, video conferencing, frost & sullivan, collaboration, videoconferencing, video conference
    
Vidyo, Inc.

Disrupt, Collapse, Transform: The Role of Cloud Computing in Industry Transformation

Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Oct 06, 2015
To understand the degree to which organisations are experiencing industry change globally and how they are responding, Frost & Sullivan surveyed 1,500 senior executives (CEOs, CFOs, CIOs and other senior managers) in seven countries (Australia, Hong Kong, Japan, Philippines, Singapore, the UK and the US). Respondents spanned all major industry sectors, ranging from manufacturing to retail. The research shows that most executives not only agree that their industry is rapidly undergoing transformation, but that ?exibility and adaptability are increasingly becoming key factors for survival.
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cloud computing, industry transformation, business executives, flexibility and adaptability, enterprise applications
    
Netsuite DWASF Leads Display Q1 2015

Frost & Sullivan: Disrupt, Collapse, Transform

Published By: NetSuite     Published Date: Feb 17, 2016
Frost & Sullivan surveyed 1,500 senior executives (CEOs, CFOs, CIOs and other senior managers) in seven countries (Australia, Hong Kong, Japan, Philippines, Singapore, the UK and the US). Respondents spanned all major industry sectors, ranging from manufacturing to retail. The research shows that most executives not only agree that their industry is rapidly undergoing transformation, but that flexibility and adaptability are increasingly becoming key factors for survival.
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industry change, retail, manufacturing, flexibility, adaptability
    
NetSuite

White Paper: Frost & Sullivan: The Customer Experience Challenge for Australian Retailers

Published By: NetSuite     Published Date: Feb 17, 2016
Our research identified that whilst customer experience management is seen as the top strategic priority, many retailers are yet to develop and implement strategies to improve it. Download this whitepaper to learn more about the customer experience challenge for Australian retailers.
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customer experience, customer experience challenge, australian retailers, netsuite, consumer demand, costs
    
NetSuite

Frost & Sullivan: Customer Engagement is Ripe for Change

Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys

Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow

Published By: Genesys     Published Date: Feb 22, 2018
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition. Take a new approach to customer engagement today—or your customers won’t be back tomorrow.
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frost & sullivan, contact center, omnichannel solution, customer engagement
    
Genesys

The challenges and benefits of cloud managed service

Published By: IBM     Published Date: Aug 09, 2018
A Frost & Sullivan survey of 260 senior IT executives reveals why companies are using cloud managed services for SAP or Oracle workloads.
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IBM

Why Linux Virtualization Is Ready For Prime Time

Published By: Red Hat     Published Date: Dec 27, 2012
In this paper, Frost & Sullivan examines historical concerns about Linux virtualization, and assess why, when, and how enterprises can safely virtualize their critical Linux workloads. They also review a Linux virtualization that meets needs.
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red hat, linux, workload, virtualization, critical workload, enterprise applications, it environment, data management, business technology, data center
    
Red Hat

New game-changing product applications and technologies

Published By: Frost and Sullivan     Published Date: Sep 21, 2012
Join Frost & Sullivan and Scottish Development International for a complimentary eBroadcast as we discuss why new game-changing product applications and technologies are seeing radical developments.
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production, market applications, product applications, biomaterials, composites, metals and alloys, electronic functional materials
    
Frost and Sullivan

Using Cloud Communications for a Competitive Advantage

Published By: Frost and Sullivan     Published Date: Jun 24, 2013
Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.
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cloud communications, unified communications, customer service, customer care, enterprise applications
    
Frost and Sullivan

SIEMplifying Security Monitoring for SMB's

Published By: AlienVault     Published Date: Oct 05, 2016
Read this analyst report from Frost & Sullivan to learn more about the changing SIEM market and AlienVault's SMB-focused approach to SIEM.
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AlienVault

Driving Business Value from IT Optimization: The Case for Converged Systems (Frost & Sullivan)

Published By: HP     Published Date: Nov 05, 2014
The old model of IT involved deploying more of everything just to keep up with demands. However, IT departments that are able to deliver solutions for business needs and support business goals have moved beyond managing siloed systems. Adopting a more efficient model of IT service and systems is the key to freeing IT to improve business operations. Reaching that level of efficiency through “do-it-yourself” efforts requires an immense amount of time and expense up front. What if someone has already pre-engineered, pre-tested, and optimized a perfect solution for your IT needs? See the difference a converged system can make. Download this whitepaper now.
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frost and sullivan, business value, it optimization, converged systems, it organization, virtualization, application availability, data center, it management, infrastructure, cloud computing
    
HP

Frost and Sullivan Virtualization Business Whitepaper: Getting the Most from your Virtualized Data

Published By: HP     Published Date: Nov 05, 2014
One thing is clear: the old way of running IT just won’t work in the new business environment.Truth is, preparing your IT department (and your company) to be agile, cost-efficient, metrics-driven, and flexible will require a change in how you operate. To support new business processes, you would do well to turn to a converged system, like HP ConvergedSystem for Virtualization. In this paper, we look at the greatest challenges faced by IT departments, and how traditional configurations, processes, and organizations are poorly-equipped to handle today’s workplace. We discuss the benefits of converged systems that are engineered to handle virtualized workloads. Finally, we look at HP ConvergedSystem for Virtualization as a simple and effective way for businesses to optimize their data center infrastructure and processes to better meet business needs.
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frost and sullivan, business value, it optimization, converged systems, it organization, virtualization, application availability, data center, data management, business intelligence, cloud computing
    
HP
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