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Digital Mortgages - 8 Trends You Can't Afford to Ignore

Published By: Ephesoft     Published Date: May 31, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
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Ephesoft

Digital Mortgages - 8 Trends You Can't Afford to Ignore

Published By: Ephesoft     Published Date: Jun 01, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
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Ephesoft

Perfecting the Customer Journey - A Guide to Making Your Restaurant a Destination Worth Revisiting

Published By: Epson     Published Date: May 14, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson

A Guide to Creating a Dining Experience That Makes Your Restaurant a Destination Worth Revisiting

Published By: Epson     Published Date: Jun 12, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson

The Game of the Name - Malware Naming, Shape Shifters and Sympathetic Magic

Published By: ESET     Published Date: Jan 21, 2010
3rd International Conference on Cybercrime Forensics Education & Training. What is the information that the end-user or end-site really needs to know about an incoming threat?
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eset, internet security, cybercrime, threat, malware, antivirus, trojan, vgrep
    
ESET

March 2011 Feature Article: BlackHat Japanning

Published By: ESET, LLC.     Published Date: Apr 27, 2011
Global Threat Trends is a monthly report created by ESET that includes a review of the current events in the world of information security and the top ten threats of the month.
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eset, blackhat japanning, global threat report, david harley, urbanschrott, disaster scam, malware reporting, inf/autorun
    
ESET, LLC.

5 Amazing Esker Launches

Published By: Esker     Published Date: Dec 08, 2014
Discover the inspiring stories of five companies who successfully automated their manual order processing methods with Esker — and have the results to prove it. Esker has been referred to as a game-changer. Read the customer stories for yourself and envision your launch into optimized business processes. Download now!
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business transaction, csr, processing, sales orders, faxes, fax machine, data, sap
    
Esker

The Evolution of Payables: How AP Invoice Automation Is Changing the Game

Published By: Esker     Published Date: Jun 29, 2015
Download the IFO’s new white paper, The Evolution of Payables, for an in-depth examination of the latest AP trends, and their impact on your financial operations.
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automation, cloud computing, mobile, analytics, visibility
    
Esker

Beyond DSO AR Analytics Playbook: 6 Metrics Every Financial Executive Should Be Tracking

Published By: Esker     Published Date: Jan 08, 2019
Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics — not just DSO. This playbook discusses the six metrics your AR department should be paying attention to and how they can separate themselves from competition and provide customers with an improved experience by: • Measuring Key Performance Indicators (KPIs) • Making process improvements based on analytics • Centralizing collection activities
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Esker

How To Power Your Go-To-Market Strategy with Fire

Published By: EverString     Published Date: Jul 27, 2018
You have lots of leads, but finding the right match is getting harder and harder. You know the good leads are out there. They might even be looking for you. The trouble is, those good leads are hidden among so many bad ones. Your sales and marketing teams know this. They’re facing a deluge of data, not all of it reliable, and they’re trying to decode that data using outdated point solutions and imperfect criteria. Which means a lot of time spent running campaigns, initiating conversations and booking meetings that go nowhere. If this were the dating world, we’d be talking about a calendar full of bad first dates. Everyone’s “swiping right,” but no one’s truly matching. No one’s getting a second date. No one’s committing. Something just isn’t working. We can’t help you if you’re dating. But if you’re trying to sell your company’s products and services—well, the game is about to change. Instead of moving through a volume of potential customers as quickly as possible to build pipeline, th
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EverString

Enhance the Value of media & Entertainment Content with Cogito Cognitive Technology

Published By: Expert System     Published Date: Jul 18, 2019
For publishers and information providers, your competitive advantage starts with optimizing your most valuable resource: content. In this context, semantic content enrichment has evolved from a game changing capability into a de-facto requirement for both competition and innovation. Expert System’s solutions based on our cognitive technology, Cogito®, help publishers take full advantage of content to ensure its complete availability for providing compelling content, supporting new product development, building new revenue streams and improving workflow productivity.
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Expert System

Game Changing Cyber Defense Strategies

Published By: Fidelis Cybersecurity     Published Date: May 15, 2019
Its the start of a new year and amidst the countless predictions flooding the internet, one things for certain 2019 is shaping up to be the year of cloud adoption. Analysts are expecting that enterprise adoption of cloud will ramp up significantly, but with this migration and the continued adoption of mobile and IoT technologies, the attack surface is changing dramatically and this has major implications for security. Fundamentally, security boundaries extend from on premises infrastructure to cloud service provider environments where perimeters no longer exist. Organizations cannot defend themselves with the same strategies and tactics that applied when it did. In this brave new world of cloud, IoT and mobile technology, organizations must be agile and shift, extend, and evolve their perimeter-based defense practices to those that are more robust. Further, a comprehensive defense in depth approach enables defense of high value assets amidst a more unpredictable cyber security landsca
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Fidelis Cybersecurity

State of Threat Detection

Published By: Fidelis Cybersecurity     Published Date: May 15, 2019
Cybercriminals have been upping their game this year; the use of file-less attacks with macros and PowerShell scripts to evade preventive defenses and sandboxes mean that they are getting better than ever at using phishing, social engineering and drive-by techniques to gain initial footholds in private domains – and once they arrive, they are often avoiding detection for extended periods of time. Between April and July 2018, Fidelis interviewed over 580 security professionals from around the globe to understand how they are shifting their detection strategies and how confident organizations are in their ability to not only prevent targeted attacks – but root out threats that have by-passed traditional preventive defenses.
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Fidelis Cybersecurity

Cash Automation is Changing the Game for Retailers

Published By: Fiserv     Published Date: Jul 09, 2018
Cash may be popular with consumers, but it often presents challenges and extra costs for retailers. Manually handling, counting, reconciling and depositing cash every day, or multiple times a day, can be expensive. Smart safe technology and automated cash handling can help and benefit all areas of your business – from Finance to Operations to Loss Prevention – but, more importantly, your customers. Read this eBook to learn the four key benefits of automated cash handling: • Maximize your cash flow • Gain more flexibility with open systems • Reduce shrinkage and reconciliation • Care for customers instead of counting cash
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cash automation, smart safe, cash handling, cash-in-transit, cash management, cit, cash vault, cash counting
    
Fiserv

Put the Fan First for Better Event Data and Increased Revenue

Published By: FISH Technologies     Published Date: Oct 02, 2018
Whether it’s a sports FanFest, music festival, esports tournament, expo, or conference, the world of live events is changing. If a sponsor needs to ask, “Was our event successful?” you’re already behind the game. Learn why.
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FISH Technologies

Minnesota Timberwolves

Published By: Fitbit     Published Date: Nov 12, 2018
A basketball partnership that walks the walk, literally. Employees of the Minnesota Timberwolves get stepping. In 2017, the Minnesota Timberwolves teams signed on to partner with Fitbit. This new sponsorship not only included a Fitbit patch on all team jerseys, but an opportunity to work together both on and off the basketball court. For starters, the Timberwolves knew that creating a culture of wellness was a natural next step for the Fitbit partnership. Learn how this NBA organization: ? Launched a successful wellness program through Fitbit Health Solutions ? Kept momentum (and step counts) high on game days ? Experienced cost decreases on medical claims
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Fitbit

Web Video: Changing the Game for Direct Marketers

Published By: Flimp Media     Published Date: Feb 02, 2010
This report, which describes the emerging web video direct marketing category, discusses how online video marketing isn't just for advertisers anymore; explains the applications and benefits of interactive web video and in particular video landing pages for direct marketing, communications and sales; and explores how new technologies are enabling users to create, distribute and measure effective email video marketing campaigns without programming or advanced technical skills.
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flimp, b2b, idc, intelligent digital collateral, digital sales, direct marketing, analytics, rich media
    
Flimp Media

New game-changing product applications and technologies

Published By: Frost and Sullivan     Published Date: Sep 21, 2012
Join Frost & Sullivan and Scottish Development International for a complimentary eBroadcast as we discuss why new game-changing product applications and technologies are seeing radical developments.
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production, market applications, product applications, biomaterials, composites, metals and alloys, electronic functional materials
    
Frost and Sullivan

Using Gamified Performance and Learning to Drive Call Center Agents

Published By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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Gameffective

Microsoft increases call center employee productivity by 10% with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective

Comdata call center reps get 12% more sales per hour with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective

Digital Engagement in the Contact Center

Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective

Using real time feedback, triggers and engagement automation

Published By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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Gameffective

Change the World of Customer Service: Build a Customer-First Foundation to Stay Ahead of the Game

Published By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer, knowledge management, enterprise applications
    
Genesys

Building a Customer-first Foundation to Stay Ahead of the Game

Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer, application integration, application performance management
    
Genesys
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