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A Maturity Model for Delivering Proactive Customer Service

Published By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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ServiceNow

Growing a Modern, Integrated Distribution Business

Published By: Epicor     Published Date: Apr 04, 2016
To succeed in today’s challenging climate, distributors must keep pace with change, manage the complexities of growth, and keep their current accounts happy while attracting new customers. Download this white paper to learn how you can smoothly and efficiently grow a modern, integrated distribution business that customers will love. You’ll discover the five goals you can pursue to ensure your company’s secure growth: • Attract and sell to eCommerce shoppers • Convert one-time shoppers into business accounts • Become the preferred supplier in your field • Optimize for business efficiency • Defend your current accounts
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epicor, distribution, business efficiency, ecommerce, enterprise applications, business technology
    
Epicor

On Becoming a Digital Distributor

Published By: Epicor     Published Date: Sep 26, 2016
In this report, Mint Jutras references data collected from its 2016 Enterprise Solution Study, investigating goals, challenges and status and performance of software used to run a business.
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epicor, digital distributor, distributor, mint jutras, enterprise solution study, wholesale distribution, distribution, erp
    
Epicor

DevOps Rules: Faster deployments with fewer problems

Published By: Dynatrace     Published Date: Dec 16, 2015
Leaders are 2.5x more likely to exceed profitability, market share and productivity goals through DevOps. You know you need to adopt a continuous and collaborative IT delivery model to meet the ever-increasing market demands for more features faster and remain competitive.
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dynatrace, application, deployment, devops, it delivery model, software development, it management, enterprise applications
    
Dynatrace

How Mobile Drives Internal Communications Success

Published By: Sitrion     Published Date: Feb 11, 2016
Internal communications is a critical component to your company’s success. You need to think about the role of internal communications more strategically than ever before. Not just in the face of change events like acquisitions or a major market shift, but also to align your employees behind your vision, your strategy, and to drive daily productivity. This only works if you can communicate effectively with them and excite them about their work. Reaching employees and engaging them will help you successfully meet your goals.
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empowerment, workforce engagement, internal communication, human resources, employee performance, productivity
    
Sitrion

Powerful ways to have an impact on employee engagement

Published By: Sitrion     Published Date: Feb 11, 2016
An engaged workforce is a critical component to your company’s success. When employees are engaged and behind your vision and strategy, they are more motivated and focused on your organization’s business goals.
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empowerment, workforce engagement, internal communication, human resources, employee performance, productivity
    
Sitrion

Talent Acquisition 360: Aligning Talent Practices with Business Performance

Published By: Cielo     Published Date: Mar 04, 2016
Cielo embarked on the Talent Acquisition 360 to uncover different stakeholder perspectives on talent acquisition, with the ultimate goal of helping talent leaders plan for the future.
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cielo, talent practices, talent acquisition, recruitment, recruitment process outsourcing, rpo, outsourcing, hiring
    
Cielo

2019 Load Balancer Buyer's Guide

Published By: Avi Networks     Published Date: Mar 06, 2019
Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure. Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.
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Avi Networks

Digital Transformation: Enabling Marketing Strategy with Technology – Karen Walker, Cisco CMO

Published By: Cisco     Published Date: Apr 20, 2016
Note: Part two of Karen Walker’s blog series continues her insights about Digital Transformation and spotlights how Cisco’s Marketing and Communications team is using technology to transform their function. Excerpt: Today’s marketers are delivering more and more content digitally, but to be effective that digital content can’t just be generic reference material. Rather, effective content must be relevant, timely, and personalized. And its goal should be to create a dialogue with the customer. This is no easy task. It requires investing in marketing technologies that help deliver personalized content with speed and agility. For modern marketers, technology opens the door to new revenue pipelines. Digital platforms and applications combined with data and analytics augment our go-to-market model.
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cisco, digital, marketing, technology, mobile, marketing strategy, business technology
    
Cisco

Transforming Organizational Culture with Platform-As-A-Service

Published By: Red Hat     Published Date: Jun 23, 2016
The traditional technical and cultural challenges that large, hierarchical IT organizations face become more visible during times of IT transformation, such as the adoption of cloud technologies, DevOps practices, and agile methodologies. Persistent organizational culture is organic, and it can be extremely difficult for IT leaders to dictate it effectively from the top down. IT leaders can, however, use technology to encourage proper incentive structures in all levels of the organization. This paper explores the role of OpenShift by Red Hat in creating an atmosphere where creative and passionate developers can succeed frequently and quickly. Their success means decisionmakers can impact organizational culture and more rapidly achieve their goals. In this way, IT leaders can harness the efficiency and persistence of spontaneous organization, despite the inherent limitations of hierarchical systems.
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technology, productivity, red hat, best practices, database development, web development
    
Red Hat

Enterprise Mobility Transformation: Why It's Time to Re-evaluate Your EMM Platform

Published By: VMware     Published Date: Jan 23, 2018
The digital workspace has arrived, and the most progressive organizations are taking action. To thrive in this digital environment, organizations need to embrace strategies that better prepare them for success in the growing digital economy. Understandably, this means working toward becoming highly mobile enterprises. Throughout this process, an organization’s technology partner choices can play a pivotal role in achieving business goals. As such, stability and scalability are taking center stage. This is why a forward-looking solution can empower an organization to move away from standalone enterprise mobility management (EMM) to the digital workspace. In this white paper, we’ll take a look at how the mobility ecosystem is evolving and how organizations can push the boundaries of enterprise mobility while making the most of their investments. For MobileIron customers making a migration decision, selecting a partner with solid leadership, stability, scalability, and steady growth wil
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VMware

How to Kill Agility: Nine Metrics Mistakes

Published By: CA Technologies     Published Date: Nov 02, 2016
Effective metrics and measurements are critical to running a high performance business. Properly applied, they lead you to better insights, better decisions and better business outcomes. They provide feedback to spark improvement and create learning opportunities. They help you identify the right outcomes that drive you toward your business goals. Unfortunately, many businesses misuse these powerful tools in ways that actively destroy the agility they seek to create. In this paper, we highlight nine mistakes organizations make involving agile measurement at enterprise scale—and how to do it right.
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CA Technologies

How one of Fortune’s “100 Best Companies to Work For” is ahead of the curve in health benefits

Published By: Collective Health     Published Date: Nov 28, 2016
Collective Health offered a contemporary health benefits infrastructure that was able to use the data that’s surrounding us in the healthcare space and leverage it in a way that was new and exciting to us,” said Milt. Combining technology, design, and humans, Collective Health’s holistic approach brought Activision Blizzard’s benefits goals to life.
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Collective Health

An Outing To Cirque du Soleil For Your First Team Building Activity!

Published By: Cirque Du Soleil     Published Date: Apr 04, 2017
In today’s very competitive business world, it’s difficult to retain employees that are a “fit” with the corporate culture. Keeping the teams motivated is a constant challenge and good communication between departments and even co-workers can sometime seems like an unattainable goal. Team building can improve employees' ability to work together and increase your organizations' efficiency and productivity. By building a strong team, your employees will also feel a sense of belonging and loyalty to the business. Cirque du Soleil not only provides high quality entertainment, but offer a range of turnkey corporate packages that will allow you to truly socialize with your team members.
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team building, corporate events, event planning, team bonding, cultural outings, company events
    
Cirque Du Soleil

The Critical Guide to Modern Network Monitoring

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands? This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
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CA Technologies EMEA

The Value of Time in Project Management in a Hybrid World

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Speed is increasingly becoming the most important factor in project execution for a modern business. Of course, it has always been important to deliver projects as quickly as possible—that’s why schedules were developed and managed to. But historically those schedules were usually rather arbitrary. Today, things are very different. Customers expect more functionality more quickly than ever before, and they are unwilling to tolerate delays or missed commitments. Organizations have recognized the importance of minimizing time to delivery, seeking to leverage opportunities and solve challenges in as little time as possible, but in doing so they have frequently forgotten one critical aspect. They aren’t actively managing those time horizons—they are simply careening headlong toward the end goal. That can introduce significant problems, and that’s what we want to look at in this white paper.
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CA Technologies EMEA

CA PPM 15.3: Powerful, Configurable and Social

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
The latest version of CA Project & Portfolio Management facilitates core financial activities with the ease and familiarity of a spreadsheet. Two years ago, CA began to reevaluate how organizations were leveraging their project and portfolio management solutions. Our goal was to identify ways CA Project & Portfolio Management (CA PPM) could better serve every user, from project, resource and financial managers to executive decision makers and team members. CA PPM 15.3 simplifies the job of the financial manager with Microsoft Excel®-like functionality, embedded communication and collaboration features, and direct links to the industry’s most popular reporting and business intelligence tools.
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CA Technologies EMEA

20 Recommendations for Successful Oracle Retail Operations

Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
It doesn’t matter whether you’re new to Oracle Retail, have an active implementation project that is running or have an existing deployment in production. The same issue applies: You are making a significant investment in the technology and need to develop a reliable and efficient batch schedule. If you’re new to Oracle Retail, you are no doubt embarking on a major project to improve your competitive position in the retail market. With that in mind, your goals will be to shrink the time-to-market for your retail implementation, lower the reliability risks associated with in-house developed solutions and improve the visibility and control of retail business processes. In this eBook you will discover a series of recommendations for operating a fail-safe and efficient Oracle Retail operational environment. You will also understand how automation enables you to streamline the execution of your Oracle Retail batch operations and increase the day-to-day efficiency of your operations teams.
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CA Technologies_Business_Automation

2017 State of Cybercrime Report

Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Cybercriminals can be goal-driven and patient, and they often have a singular focus, plenty of time and access to vast, modern technical resources. Both organized and forum-based criminals are working constantly to find innovative and efficient ways to steal information and money with the lowest risk to their personal freedom. If we wish to stay “one step ahead” of the threats detailed in this report, awareness of online criminal threats, techniques and markets is our best defense.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
    
Secureworks ABM UK 2017

Successfully Consolidating Branch-Office Infrastructure

Published By: Riverbed     Published Date: May 24, 2012
Forrester Consulting recently analyzed the requirements for consolidating branch office infrastructures while simultaneously supporting the demands of emerging business goals.
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infrastructure, server and storage virtualization, wan optimization, dns, dhcp, branch-office, business technology, data center
    
Riverbed

Using Steelhead Appliances and Stingray Aptimizer to Accelerate Microsoft SharePoint

Published By: Riverbed     Published Date: May 24, 2012
The combination of Riverbed WAN optimization and web content optimization solutions ultimately have the same end goal of improving user performance, the techniques employed serve different use cases.
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steelhead appliances, stingray aptimizer, microsoft sharepoint, wan, wbo, web content optimization, business technology, data center
    
Riverbed

In the application economy, DevOps ignites your digital transformation

Published By: CA Technologies     Published Date: Jun 04, 2015
To stand out in the application economy, businesses must add digital dimensions to the experiences they provide for customers, employees and partners. Such a “digital transformation” requires new thinking around IT—specifically, its capabilities and goals, and how the various teams must collaborate to deliver on business objectives. For many organizations, the best way to navigate the digital transformation is with DevOps. In this ebook, you’ll learn more about the challenges digital transformation has created and how DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations, can be used to capitalize on opportunities and create competitive differentiation in the application economy.
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CA Technologies

Four Critical Software Delivery Challenges in the Application Economy

Published By: CA Technologies     Published Date: Jun 09, 2015
In today’s application economy, everyone is in the software business. Auto makers are putting Wi-Fi hotspots in their cars. Watches are trading gears for motherboards. Even soda fountains have evolved from dumb machines into instrumented devices with touch-screen user interfaces. This digital transformation is changing the way applications are developed, tested, moved through environments and released into production—and it’s putting new demands on IT teams with which they’re struggling to keep up. At a high level, this is because the application delivery systems and processes at many enterprises were put in place when IT only had to push out an annual or semi-annual release. But as market pressures and executive mandates have forced teams to deliver innovations faster and more frequently, a new set of development, testing, automation and customer challenges have appeared—acting as obstacles that stand between you and your digital transformation goals.
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CA Technologies

2019 Buyer's Guide to Pest Control Software

Published By: WorkWave     Published Date: Apr 18, 2019
Whether you are focusing on growth, customer satisfaction, or are looking to free up your time – your end goal should be finding a pest control software solution that drives smarter business decisions. In order to find the right solution you’ll have to review your current software and processes, define your goals, and evaluate and compare your options. Choosing the right pest control software is crucial to reach your end goal. This guide will help you determine whether your existing software solution (if you have one) offers everything you need to make smarter business decisions.
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WorkWave

From Business Insight to Business Action

Published By: IBM     Published Date: Jan 18, 2017
The synergy between predictive analytics and decision optimization is critical to good decision making. Predictive analytics offers insights into likely future scenarios, and decision optimization prescribes best-action recommendations for how to respond to those scenarios given your business goals, business dynamics, and potential tradeoffs or consequences. Together, predictive analytics and decision optimization provide organizations with the ability to turn insight into action—and action into positive outcomes. In this white paper, you’ll gain a better understanding of: The difference between predictive and prescriptive analytics How predictive and prescriptive actions complement one another to help you achieve optimized business decisions IBM’s approach to creating a powerful end-to-end decision management system
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ibm, predictive analytics, decision optimization, synergy, decision making, business goals, prescriptive analytics, decision management
    
IBM
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