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Digital Insurance Engagement Planner

Published By: Moxie     Published Date: Aug 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, a Large National Insurance provider decided to build a competitive advantage to: improve customer experience boost engagement escalate lead acquisition increase conversion across digital platforms By mapping struggle to engagements, digital channels are used to help customers select the right products, complete web forms, or become new customers.
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customer, opportunities, engagement, planner, digital templates, insurance, financial services, banking
    
Moxie

Manufacturing: Communications Buying Guide

Published By: Motorola Solutions     Published Date: Nov 29, 2018
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows. Manufacturers today are under immense pressure to produce goods safely, efficiently and profitably. Meeting these goals requires reliable, clear voice and data communications. So the production line is always moving. So well-executed logistics exceed expectations. So materials and operations are tracked to maintain efficiency. So your most valuable assets — your people — are safe and connected. Unified tea
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Motorola Solutions

Introducing Cognitive Service Management

Published By: BMC ASEAN     Published Date: Dec 18, 2018
From the impact of disruptive technologies to the imperative of digital transformation, businesses today must find new ways to innovate or risk being left behind. While data flowing rapidly between the Internet of Things and multi-cloud computing environments brings tremendous opportunity, there’s also a great deal of complexity. Artificial intelligence (AI) and machine learning (ML) are part of the new wave of solutions capturing the minds of enterprise leaders to respond to these new opportunities and complexities. Digitally literate leaders who are highly cognizant of this wave, are jumping in headfirst and applying AI and ML to solve real business challenges—making enterprise goals of enabling cost savings via smarter operations and decision making come to fruition. BMC Cognitive Service Management (CSM) addresses the complexities of multi-cloud computing by applying intelligence, automation, and predictive capabilities. CSM employs a differentiated approach with a more holistic
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BMC ASEAN

Comdata call center reps get 12% more sales per hour with Gameffective

Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective

Digital Engagement in the Contact Center

Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective

Using real time feedback, triggers and engagement automation

Published By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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Gameffective

How HR Can Support Growth

Published By: Workday UK     Published Date: Apr 25, 2019
HR can do more for your organisation than just day-to-day tasks. In fact, many of your peers are using it to help achieve growth goals and other business objectives. This eBook explores how technology can transform HR into a more strategic partner for the whole organisation. Read now.
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workday, workforce technology, digital strategy
    
Workday UK

API Strategy & Architecture eBook

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps. It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface. This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.
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CA Technologies EMEA

Streamline SAP Budgeting and Planning with Accurate, Timely Data

Published By: Winshuttle     Published Date: Aug 17, 2017
How do you invest resources and plan budgets for your organization? The answer to that question often predicts business success or failure. Most organizations have similar goals: They want to achieve business insights from accurate data so they can optimize their business processes and balance organizational needs with financial objectives.
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sap, budget, budgeting, planning, sap finance, sap master data, sap implementations, s/4hana
    
Winshuttle

Improve Application Performance in the Hybrid Enterprise

Published By: Riverbed     Published Date: Jul 21, 2015
IT organizations have been evolving their WAN connectivity strategies to align with new IT cost, resilience, and performance objectives. Hybrid WAN is a growing trend with many organizations and enterprises, enabling them to augment traditional private leased lines or MPLS-based WAN circuits with secured public Internet services to achieve their goals. Riverbed takes a holistic, application-centric approach to solving the challenges of hybrid architectures. Read how SteelHead's hybrid architecture simplifies the laborious aspect of operating in a hybrid WAN environment.
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hybrid enterprise, app performance, wan connectivity, hybrid wan, application-centric, it management
    
Riverbed

Why Labor Management Matters to QSR

Published By: HotSchedules     Published Date: Aug 14, 2017
Well-run restaurants go beyond just creating schedules and take the extra steps to optimize labor, manage compliance and engage with employees. Successful restaurant managers and operators take extra steps to manage labor, including mastering scheduling. In this ebook we will walk you through tried and true best practices so you are better prepared to: Improve Sales Performance and Guest Satisfaction Control Labor Costs Optimize Staff Productivity Attain Company Goals Reach Your Professional Goals
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HotSchedules

Key Metrics for Measuring Your Field Service Business

Published By: ClickExpress     Published Date: May 01, 2013
This paper will present a unique and powerful method for identifying and monitoring field service metrics. It will reveal how to use data to expose the real story behind your operations. Through a detailed discussion about the range of metrics at your disposal – and how to choose the right ones for your company – this paper will equip you with a tried-and-tested approach for using metrics to measure your operational performance as it relates to the pursuit of your company’s business goals.
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metrics, field service, business, powerful, identifying, monitoring, tried-and-tested approach, operational performance
    
ClickExpress

State of the Social Universe

Published By: Silverpop     Published Date: Jun 15, 2012
How can marketers navigate the world of social media and harness the power of social networking to further their goals? Get insights from four industry experts on what social marketing trends are emerging and how you can make the most of it all.
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marketing, silverpop, social media, social marketing, mobile marketing, social media campaigns
    
Silverpop

8 Tips for Turning Facebook "Likes" into Customers

Published By: Silverpop     Published Date: Jun 15, 2012
Racking up more "likes" is a good thing-but only if you tie them to strategic goals such as increasing sales, brand awareness and overall revenue. Learn tactics you can use to turn Facebook "likes" into customers.
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marketing, silverpop, social media, social marketing, mobile marketing, social media campaigns
    
Silverpop

9 Reasons Why Your Email Campaign Is Failing

Published By: Return Path     Published Date: Jan 29, 2013
Measuring your data can be difficult, but knowing what to do next is even harder. Identify issues quickly with the “Email Metrics Troubleshooter” checklist, so you can focus less time on identifying problems and more time on reaching your goals.
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email failure, high unsubscribe rate, low click-through rate, drop in open rate, low response rate, rise in traffic but not in conversion, email trends, email marketing trends
    
Return Path

Mission Critical Webcast

Published By: HP     Published Date: Jul 29, 2008
Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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erp, mission critical, itsm, service management, soa, service-oriented, service oriented, enterprise resource planning
    
HP

Tips for Cost-Effective Customer Retention Management

Published By: Vendor Guru     Published Date: Dec 21, 2007
This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives.
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crm, crm tool, crm tools, crm solutions, customer retention, retention, customer relationship, customer satisfaction
    
Vendor Guru

Simplify Data Center Build outs, Consolidations, and Acquisitions with IT Management Solutions

Published By: Raritan Inc.     Published Date: Aug 07, 2008
This white paper examines the BOCA process and what is required to meet IT goals and objectives and maintain business continuity.
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power distribution unit, raritan, pdu, power monitoring, environmental monitoring, data center power, data center monitoring, monitor power
    
Raritan Inc.

Cloud-Based Authentication Buyer’s Guide – Helping you Navigate the Possibilities

Published By: Entrust Datacard     Published Date: Sep 14, 2018
With more and more dependency on mobile and cloud, digital enablement is key to business success. Now IT has an increased impact on how to drive strategy and implementation to reach business goals. But the reality of distributed applications and connected devices has introduced new security challenges. To secure information and provide users seamless access to data, you need to reevaluate your approach to authentication. You need a modern authentication solution that is agile and secure, enabling your digital transformation. This buyer's guide will help you determine whether a cloud-based multi-factor authentication solution is right for your organization and details the top features to look for in an authentication solution to securely enable your digital transformation. Download the Cloud-Based Authentication Buyer’s Guide — to learn more.
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authentication, knowledge-based authentication (kba), multifactor authentication, out-of-band authentication, two-factor authentication, identity as a service (idaas), enterprise mobility
    
Entrust Datacard

Multichannel customer engagement

Published By: Adobe     Published Date: Mar 14, 2011
Building an online marketing strategy to drive campaign effectiveness and business success. This paper highlights the ingredients involved in a successful MCM strategy and introduces how the next-generation online marketing platform can help achieve your MCM goals.
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adobe, multichannel customer engagement, online marketing strategy, mcm, multichannel marketing, chief marketing officers, cmo
    
Adobe

IT Guide to Customer Experience Management

Published By: Adobe     Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
    
Adobe

The Bigger Picture of Quality Hire

Published By: TheLadders     Published Date: Feb 23, 2012
The goals of the new insights solutions from TheLadders is to help companies narrow down candidates based on the attributes that will allow them to be successful within the organization. Read to find out more.
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theladders, human resources, quality hire, talent acquisition, talent management, recruiter, staffing
    
TheLadders

Solving the Challenges of Server Consolidation and Disaster Recovery with Acronis® Backup & Recovery

Published By: Acronis     Published Date: Apr 26, 2011
In this paper we introduce initiatives you can put into effect to survive and thrive in our virtualized world. Then we show how Acronis virtual solutions can save administration time, lower IT expenses and improve your ability to meet both RTO and RPO goals.
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acronis, server consolidation, disaster recovery, backup and recovery, virtual server backup, virtual server, backup, vmare backup
    
Acronis

Talent Management Helps Small Companies Make Big Moves

Published By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
Learn how small companies can achieve growth and productivity goals and ultimately transform themselves.
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successfactors, small businesses, integrated talent management, smart goals, maturity curve, performance assessment, goal alignment, employee performance
    
SuccessFactors, Inc.

Drive Your Business Results By Developing a Pay-for-Performance Culture

Published By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
A successful pay-for-performance culture can literally transform any business. Learn the key steps necessary to unlock your employees' potential, keep your "superstars" happy and ultimately drive a healthier bottom line.
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successfactors, pay-for-performance culture, alignment, visibility, cascading goals, immediate reinforcement, coaching, smbs
    
SuccessFactors, Inc.
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