health

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Lessons in Personalization: What Healthcare Can Learn from Retail Call Centers

Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
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patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant

5-Steps-to-Accelerating Orthopedic Service Line Growth

Published By: Evariant     Published Date: Mar 28, 2019
Healthcare marketers look to drive growth for their organizations, the orthopedic service line is incredibly competitive; digital trends show that orthopedics is one of the most searched services in healthcare. This guide explores five critical steps to building, implementing, and executing an optimal multi-channel orthopedic service line campaign.
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Evariant

Next Generation Call Center

Published By: Evariant     Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Evariant

The Truth About Cloud Security (Healthcare)

Published By: Citrix ShareFile     Published Date: Mar 31, 2017
Protecting PHI is not optional. Data security is so important in healthcare that fear of jeopardizing patient privacy and facing fines leads many providers to reject modern and more efficient cloud software. However, the facts tell a different story. Read this eye-opening e-book to get the facts on how the cloud can help your office provide better, more secure patient care. • How built-in data encryption keeps your PHI, DICOM studies safe • Why more security pros are concerned with user behavior than cloud tools • What your organization should know about the cloud and compliance
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cloud security, electronic security, health care, security risk management, user authentication, cloud technology
    
Citrix ShareFile

5 Security Tips to Help You Work on Your Personal Device (Healthcare)

Published By: Citrix ShareFile     Published Date: Mar 31, 2017
Patients come with lots of paperwork. The ability to securely access it on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage PHI? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, cloud security, data storage, network security, device protection, information protection
    
Citrix ShareFile

The Truth About Cloud Security

Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Protecting PHI is not optional. Data security is so important in healthcare that fear of jeopardizing patient privacy and facing fines leads many providers to reject modern and more efficient cloud software. However, the facts tell a different story. Read this eye-opening e-book to get the facts on how the cloud can help your office provide better, more secure patient care. • How built-in data encryption keeps your PHI, DICOM studies safe • Why more security pros are concerned with user behavior than cloud tools • What your organization should know about the cloud and compliance
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cloud security, client data protection, data encryption, cloud, user behavior
    
Citrix ShareFile

Enterprise Imaging Accelerated On Pure

Published By: Pure Storage     Published Date: Nov 02, 2017
Health systems moving to integrated care business models are crying out for more active repositories to replace image archives as they move toward collaborative models of care. Yet traditional storage vendors continue to rely on three-year buying models and costly forklift migrations – and performance still does not meet clinician’s requirements. Pure Storage offers an alternative: a renewable, upgradable, scale-out, highperformance storage environment for images at a low TCO that ensures the latest technology and marketleading support and maintenance for 10+ years.
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health systems, pure storage, enterprise, performance, marketleading, vendors
    
Pure Storage

WNS helps reduce operating costs by GBP 1.3 Million

Published By: WNS     Published Date: Apr 05, 2017
The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets.
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wns, wns solutions, customer experience, client service, customer relationship management, customer satisfaction, customer service
    
WNS

A Leading UK Health Insurer Increases Efficiency of Claims Bill Payment by 15 Percent

Published By: WNS     Published Date: Apr 05, 2017
Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.
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health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction, customer service
    
WNS

Expert Report: Stress in the Workplace - Identify and Manage this Growing Workplace Threat

Published By: Virgin Pulse     Published Date: Jun 02, 2017
The World Health Organization calls stress “the health epidemic of our time." This report provides employers with practical solutions to identify, manage and reduce stress.
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stress at work, work stress, workplace stress, employee stress, stress in the workplace, workforce stress, job stress, stress on the job, job related stress
    
Virgin Pulse

Expert Report: How to Create a Universal Employee Experience

Published By: Virgin Pulse     Published Date: Jun 02, 2017
In this report you’ll learn how to transcend workplace borders including geography, dispersed workforces and functional divides and create a Universal Employee Experience
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employee experience, universal employee experience, engaging employee experience, positive employee experience, corporate culture, organizational culture, organizational culture, work culture, positive work culture, culture of health
    
Virgin Pulse

Buyer’s Guide to Well-Being Platforms – Key Categories to Compare and Questions to Ask

Published By: Virgin Pulse     Published Date: Jun 05, 2017
The Employee Well-being Platforms Buyer’s Guide will take the guesswork out of your decision. Learn how to properly evaluate the options on today’s market and determine what features matter most to you.
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employee well-being platform, well-being software, well-being solutions, wellness solutions, employee wellness solutions, wellness solutions, employee wellness solutions, well being solutions, well being software, employee well-being platform, corporate wellness companies, wellness company, corporate wellness solutions, health and wellness companies, wellness platform, best corporate wellness programs, top corporate wellness companies, employee wellness companies, corporate wellness platforms, worksite wellness companies
    
Virgin Pulse

Creating A Better Healthcare Cold Chain: 7 experts reveal best practices to improve efficiency

Published By: UPS     Published Date: Sep 01, 2017
Growth in new markets introduces new costs to control, regulations to manage, and supply chain complexities to solve. Longer, more complicated cold chains mean that collaboration with third party logistics providers (3PLs) can help make the difference between profitable simplicity and unmanageable complexity. Companies are increasingly relying on their 3PLs for services such as monitoring and intervention, contingency planning, and cost control. Reduce risk by improving packaging, visibility, and establishing QA best practices. Improved visibility, new tools, new monitoring capabilities and appropriate packaging can also help drive down costs for shippers.
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healthcare, cold chain, efficiency, ups, practices
    
UPS

Reshaping the Health Care Supply Chain to Achieve Patient Centricity and Competitive Advantage

Published By: UPS     Published Date: May 24, 2017
For life sciences businesses, the supply chain used to mean one thing: getting products from factory or warehouse to distributors or ultimate customers as quickly and economically as possible. Now, with today’s evolving regulatory environment, an increasingly globalized market, more complex health products, and an increased focus on the patient, pharmaceutical companies and medical device manufacturers are looking at their supply chain and logistics needs in a whole new way.
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health care, supply chain, ups, business, science
    
UPS

4 Strategies for Temperature-Sensitive Healthcare Shipments

Published By: UPS     Published Date: May 24, 2017
One-fourth of all healthcare products today are temperature-sensitive and that number is growing. For many pharmaceutical or biologic shipments, 2 degrees Celsius is all that separates medicine from becoming spoiled inventory and a costly write-off. Here are four risk mitigation strategies for temperature-sensitive shipments.
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strategies, healthcare, shipments, ups, temperature-sensitive
    
UPS

Creating A Better Healthcare Cold Chain

Published By: UPS     Published Date: Aug 29, 2017
7 expert perspectives on best practices to improve efficiency
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UPS

Case Study: Performance Improvement Through Data Insights

Published By: IBM Watson Health     Published Date: Dec 10, 2018
In this case study, large health systems implement IBM Watson Health to surface improvement opportunities. Using this tool, they were able to cut costs, reduce patients’ length of stay, acquire actionable data, address number of readmissions and improve management of COPD and sepsis.
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hospitals, health systems, healthcare, analytics, data, insights, case study, performance improvement, healthcare insights, cost, length of stay, financial performance data, readmissions, quality performance, benchmarks, dashboards, patient volume, savings
    
IBM Watson Health

Interview: Equipping Clinicians to Avoid Harm

Published By: IBM Watson Health     Published Date: Dec 11, 2018
This one-page interview describes the importance of providing clinicians with access to evidence-based information and discusses how artificial intelligence can help deliver that information quickly at the point-of-care.
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hospitals, health systems, artificial intelligence, data, cognitive insights, value-based care, evidence-based, healthcare technology
    
IBM Watson Health

Improving Health and Human Services Data Insights with Artificial Intelligence

Published By: IBM Watson Health     Published Date: Dec 12, 2018
Data analytic solutions help improve the value of health and human services, drive better decision-making and lower costs. See how the right solutions can contribute to millions of dollars saved through fraudulent claims detection, offer insights into the social determinants of health and benefit social programs.
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government, health and human services, artificial intelligence, data, cognitive insights, medicaid, fraud reduction, social program management, healthcare technology
    
IBM Watson Health

Putting Data and Analytics to Work in Health and Human Services

Published By: IBM Watson Health     Published Date: Dec 20, 2018
In this webinar, experts discuss how data and analytics can be applied to improve health program outcomes and how social determinants of health affect risk. It includes a case study on how the application of advanced analytic methods helped to decipher the impact of high-priced specialty drugs on the overall population. The experts also address how artificial intelligence can drive better decision-making, improve population health and cut costs.
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government, health and human services, artificial intelligence, data, cognitive insights, long-term care, case study, analytics, social program management, spm, healthcare technology, high-priced drugs, specialty drugs, population health
    
IBM Watson Health

DEI Saves Time, Improves Data and Reduces Bad Debt with First Advantage

Published By: First Advantage     Published Date: May 01, 2018
DEI Communities, based in Omaha, Nebraska, manages apartment communities throughout the central United States. With a healthy portfolio of more than 9,400 units, the company has always placed a high priority on pre-lease applicant screening, which includes a basic criminal background check, eviction check and credit check on all applicants. A few years ago, however, it learned a valuable lesson – that not all screening providers are created equal. After switching to a new provider– First Advantage Resident Screening–the company discovered some impressive benefits, including better data, more streamlined processes, greater reporting flexibility, reduced bad debt and higher efficiency overall.
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First Advantage

The EHR Imperative: A proactive approach to health data security

Published By: ServiceNow     Published Date: Aug 20, 2018
Find out how leading healthcare providers are using a proactive approach to keep their EHR and supporting infrastructure continually running and compliant with strict regulations for health data security and privacy. Learn more about keeping critical systems operational and sensitive data secure. Download this white paper to see how eliminating outages and combatting cyberattacks can help improve patient care.
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ServiceNow

Plan your successful CMDB deployment

Published By: ServiceNow     Published Date: Oct 22, 2018
Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.
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cmdb, deployment, management, servicenow
    
ServiceNow

Populate and maintain your CMDB with ServiceNow Discovery

Published By: ServiceNow     Published Date: Oct 22, 2018
Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.
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cmdb, servicenow, discovery, infrastructure, data, visibility
    
ServiceNow

How a healthy CMDB helps you to deliver great business service quality

Published By: ServiceNow     Published Date: Mar 13, 2019
A major service outage can cost your business millions of dollars. It’s a constant battle to keep critical business services available. A healthy CMDB helps you to prevent outages, identify and respond to outages quickly, and diagnose and fix outages faster. Learn more with this eBook.
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ServiceNow
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