help desk management

Results 26 - 38 of 38Sort Results By: Published Date | Title | Company Name

Numara Track-It! Free Video: Organize and Manage your Help Desk and Assets Now

Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : 
numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards
    
Numara Software

Numara Track-It! Help Desk Management for Improved Efficiency and Easier Requests

Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software

Numara Track-It! Change Management for Flexible Seamless Upgrades of Services

Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software

5 Unexpected Considerations for IT Executives When Selecting a Cloud-Based ITSM Solution

Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools
    
Samanage

Taking the Help Desk Further

Published By: ScriptLogic     Published Date: Mar 30, 2012
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
Tags : 
help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic

Why it pays to Properly Implement Basic Help Desk Practices

Published By: ScriptLogic     Published Date: Mar 30, 2012
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
Tags : 
help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic

Helpdesk Password Resync

Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
Tags : 
crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity
    
PassGo

Secure Remote Control for IT Organizations

Published By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
Tags : 
remote control, help desk, remote access, remote network management, remote support, network security, symantec, networking
    
Symantec

Taking the Help Desk Further

Published By: Dell Software     Published Date: Jul 18, 2012
Choosing a help desk solution
Tags : 
technology, help desk, management, tracking problems, ticket requests, white paper, customer service, web service management
    
Dell Software

Webinar: Introduction to Red Hat Enterprise Virtualization for Desktops

Published By: Red Hat     Published Date: Jan 21, 2011
Red Hat Enterprise Virtualization for Desktops can help your business reduce desktop-associated costs, improve data security, and simplify overall desktop infrastructure management. In this session, Jeff Jameson will explain the technology features and benefits of delivering centrally hosted Linux and Windows desktops to the client of your choosing, while providing a true PC-like experience to your end users. With incredibly rich, integrated features like bi-directional audio and video, and kernel-level security enforcement, Red Hat Enterprise Virtualization for Desktops provides a complete solution for your virtual desktop deployments.
Tags : 
red hat virtual tradeshow, live event, enterprise virtualization, desktop infrastructure management, linux, windows desktop, security, infrastructure
    
Red Hat

Five Unexpected Considerations for IT Executives When Selecting a Cloud-Based ITSM Solution

Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow
    
Samanage
Previous    1 2     Next   
Search      

Add Research

Get your company's research in the hands of targeted business professionals.