help desk management

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Why it pays to Properly Implement Basic Help Desk Practices

Published By: ScriptLogic     Published Date: Mar 30, 2012
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database, networking
    
ScriptLogic

Taking the Help Desk Further

Published By: ScriptLogic     Published Date: Mar 30, 2012
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database, networking
    
ScriptLogic

Evaluating Cloud-based Mobile Device Management

Published By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
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cloud computing, technology, virtela, device management, christian kane, mobility management, research, analytical applications, business intelligence, data protection, data quality
    
Virtela Communications, Inc.

Industry Insights: Strategies for Choosing a SaaS-based ITSM Solution

Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
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saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk, call center software, enterprise software, system management software
    
BMC Software

Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple, affordable, bmc, drive profit, reduce risk, paul avenant, call center management, enterprise software, system management software, desktop management
    
BMC Software

Webinar: Introduction to Red Hat Enterprise Virtualization for Desktops

Published By: Red Hat     Published Date: Jan 21, 2011
Red Hat Enterprise Virtualization for Desktops can help your business reduce desktop-associated costs, improve data security, and simplify overall desktop infrastructure management. In this session, Jeff Jameson will explain the technology features and benefits of delivering centrally hosted Linux and Windows desktops to the client of your choosing, while providing a true PC-like experience to your end users. With incredibly rich, integrated features like bi-directional audio and video, and kernel-level security enforcement, Red Hat Enterprise Virtualization for Desktops provides a complete solution for your virtual desktop deployments.
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red hat virtual tradeshow, live event, enterprise virtualization, desktop infrastructure management, linux, windows desktop, security, infrastructure, enterprise software, server virtualization, windows, desktop management
    
Red Hat

Helpdesk Password Resync

Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity, customer support, service management, customer, customer interaction service, passgo, pass go, desktop management
    
PassGo

Numara Track-It! Free Video: Organize and Manage your Help Desk and Assets Now

Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices, knowledge management, enterprise applications, business process automation, business process management, call center management, customer relationship management
    
Numara Software

Numara Track-It! Help Desk Management for Improved Efficiency and Easier Requests

Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, business process automation, business process management, call center management, customer relationship management
    
Numara Software

Numara Track-It! Change Management for Flexible Seamless Upgrades of Services

Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software

Streamlining Your Software Development Processes within VS.NET 2005

Published By: Elementool Inc.     Published Date: Jan 28, 2008
Elementool, a leading provider of web-based project management tools for developers, including bug, defect, time-tracking and help desk tools, has announced the release of a bug tracking add-in tool for developers using the Visual Studio.NET 2005 platform. It is available free to Elementool’s community of project management solution subscribers.
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bug tracking, project management, software development, effective management process, defect tracking, dot net, .net, software testing, quality assurance, quality control, elementool
    
Elementool Inc.

ROI Evaluation Report: WebEx Support Center

Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction, return on investment, collaboration
    
WebEx Communications

Secure Remote Control for IT Organizations

Published By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
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remote control, help desk, remote access, remote network management, remote support, network security, symantec, networking, network management, call center software, customer interaction service, productivity
    
Symantec
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