help desk software

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Apple Business Experts - The best for your business

Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple Corporation

Quest Workspace Help Desk

Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, data management, infrastructure, internetworking hardware
    
Dell Software

Humanizing the Service Desk

Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor, human support, business technology
    
LogMeIn

Standardize your Help Desk Processes and Reduce Costs - Download Help Desk Authority Free!

Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database, scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager
    
ScriptLogic

Apple Business Experts - The best for your business

Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple

Apple Business Experts - The best for your business

Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
Tags : 
ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple Corporation

Case Study: Scaling Up the Customer Support Process

Published By: Freshdesk Inc.     Published Date: Dec 26, 2011
How a leading player in the Airlines Communications Industry scaled up their customer support to meet an increasing product line and customer base.
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customer service, help desk software
    
Freshdesk Inc.

Industry Insights: Strategies for Choosing a SaaS-based ITSM Solution

Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
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saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk, call center software, enterprise software, system management software
    
BMC Software

Benefits of an ITIL Help Desk in the Cloud

Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk, call center software, customer service, system management software, desktop management
    
BMC Software

Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple, affordable, bmc, drive profit, reduce risk, paul avenant, call center management, enterprise software, system management software, desktop management
    
BMC Software

Numara Track-It! Free Video: Organize and Manage your Help Desk and Assets Now

Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices, knowledge management, enterprise applications, business process automation, business process management, call center management, customer relationship management
    
Numara Software

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems

Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan, firewall, virtual private network, vpn, security, support costs, isdn, wifi, slas, tco, it management, local area networking, customer interaction service
    
WebEx
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