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Cherwell Peer Report: IT Leaders at Four Universities Reimagine What’s Possible with ITSM

Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software

How Securing Recursive DNS Proactively Protects Your Network

Published By: Akamai Technologies     Published Date: Dec 11, 2018
Security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). But this Internet protocol doesn’t have to be a vulnerability.
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Akamai Technologies

Redefine Your Workforce Enablement Through Productivity

Published By: Dell     Published Date: Feb 23, 2017
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. However, there are worrying gaps between what IT provides and what the different types of workers need.
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workplace ecosystem, it management, it tools, workforce enablement, workplace productivity
    
Dell

How Securing Recursive DNS Proactively Protects Your Network

Published By: Akamai Technologies     Published Date: Jun 14, 2018
"High-profile cyber attacks seem to occur almost daily in recent years. Clearly security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). This oversight leaves a massive gap in network defenses. But this infrastructure doesn’t have to be a vulnerability. Solutions that protect recursive DNS (rDNS) can serve as a simple and effective security control point for end users and devices on your network. Read this white paper to learn more about how rDNS is putting your enterprise at risk, why you need a security checkpoint at this infrastructural layer, how rDNS security solutio Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications.
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rdns, dns, anti-virus, security, network defense
    
Akamai Technologies

Redefine Your Workforce Enablement Through Productivity

Published By: Dell EMC     Published Date: May 09, 2018
Millennials are reshaping the world of work through their knowledge of new technologies, work habits, and attitudes of the 21st-century workplace. At the same time, IT departments are working to add flexibility to the way they are supporting the Millennial worker. Yet it’s not just about IT providing the right tools and devices to its employees so they can get their jobs done effectively; IT needs to offer an overall workplace ecosystem that is secure and innovative. In September 2016, Dell commissioned Forrester Consulting to conduct a study with 560 information workers across all industries in Australia, India, the UK, and the US. Learn more about the working habits that emerged and how IT departments can apply these insights to future deployments. Download Report! Intel Inside®. Powerful Productivity Outside. Intel® Xeon® processor Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC

The Future of IT: From Chaos to Service Automation

Published By: ServiceNow     Published Date: Oct 18, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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technology, service automation, it workload, it infrastructure, service consolidation, it globalization, managing service relationships, consumerized service experience
    
ServiceNow

Learn What It Takes to Be a Top Performing AP Department with Impressive Cycle Times at High Volumes

Published By: Canon Business Process Services     Published Date: Nov 08, 2013
Act now to gain important insight on the three key drivers for best-in-class Accounts Payable departments
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blitzmedia, ap department, cycle times, high volumes, high-performance ap, transform accounts payable, market competition, accounts payable function
    
Canon Business Process Services

Security for the Modern Worker

Published By: Dell     Published Date: Aug 08, 2018
Today's dynamic data demands pose new threats to security and IT professionals have to mitigate new risks without restricting the flow of information. Per findings discovered in a recent Forrester report, "Evolving Security to Accommodate the Modern Worker", Brett Hansen, Dell's Vice President of Client Software and General Manager of Data Security, shares his insights on solutions Dell provides to meet the needs of employees and IT. Download this article to learn: • What IT departments can do to tailor security solutions to different users • How flexible security can be to address the needs of various workers • Which solutions are best at protecting your data
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Dell

Security For the Modern Worker

Published By: Dell EMC     Published Date: Feb 14, 2019
Today's dynamic data demands pose new threats to security and IT professionals have to mitigate new risks without restricting the flow of information. Per findings discovered in a recent Forrester report, "Evolving Security to Accommodate the Modern Worker", Brett Hansen, Dell's Vice President of Client Software and General Manager of Data Security, shares his insights on solutions Dell provides to meet the needs of employees and IT. Download this article from Dell and Intel® to learn: • What IT departments can do to tailor security solutions to different users • How flexible security can be to address the needs of various workers • Which solutions are best at protecting your data
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Dell EMC

Modern HR to People

Published By: Sage People     Published Date: Mar 06, 2018
HR processes are changing. And, with the global skills crisis, HR Directors are struggling to attract and retain the best talent. Their departments are in flux, and 77% of organisations report a perceived lack of strategic value from HR.* If you’re going to win the war for talent, your organisation will need to make a radical change. It must transform its HR and become a People Company, utilising people data and analytics to make decisions based on real evidence. This will improve the way you interact with current and future employees, providing great workforce experiences. The result will be a more committed and engaged workforce, and increased interest in joining your organisation. From a business perspective too, you’ll benefit through higher levels of productivity, efficiency and improved performance and engagement.
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Sage People

Building a Data-Driven Pricing Strategy

Published By: WNS     Published Date: Jun 21, 2017
Pricing needs to support a brand’s overall marketing platform. But is that enough to assure consistency of message throughout the organization? Given the far-reaching influence a price position has on a brand, and how various departments need to be aligned to support that position, an argument can be made for treating pricing as a core competency within the organization. What does this mean in real terms? Pricing is a day-to-day concern for numerous departments throughout the organization. While marketing might use pricing tactics to grow market share, sales teams chase volume goals, and product development teams lose sleep over the price image each product projects.
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profitability, opportunity identification, monitoring and refinement, executive access, own price elasticity, cross price elasticities, price corridors
    
WNS

2016 Sales Engagement Trends

Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement, business technology
    
BI WORLDWIDE

The Future of IT: From Chaos to Service Automation

Published By: ServiceNow     Published Date: Nov 22, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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servicenow, enterprise it, service automation, applications, service consolidation, standardization globalization, consumerized service experience, customer retention
    
ServiceNow

The Informed Executive - Improving Organizational Agility through Workforce Analytics

Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
Leveraging analytics to drive business growth is top-of-mind for corporate (C-Suite) leaders, prompting HR executives to take a more strategic, data-driven approach to workforce management. Learn the art and science of combining workforce data, business data and IT expertise together to allow HR departments to make more effective and efficient decisions about people.
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Oracle HCM Cloud

The Ultimate Guide to Customer-Centric ERP

Published By: FinancialForce     Published Date: Aug 20, 2019
Grow your business with a customer-centric ERP solution Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT. One customer record for CRM and ERP apps Seamless opportunity to cash process Eliminates errors between the front and back office Act as one company, not five departments
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FinancialForce

Workday and Sanofi: Creating One Vision from Many

Published By: Workday APAC     Published Date: Oct 07, 2019
Limited visibility into the talents of the workforce made HR transformation difficult. The company has been relying on multiple legacy systems as a result of multiple mergers and acquisitions, and multiple HR departments. That's where Workday comes in.
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Workday APAC

Why HR Leaders Need to Fix Work

Published By: Workplace by Facebook     Published Date: Jun 24, 2019
HR leaders know that work isn’t working for millions of employees. But how do you drive engagement? Improve onboarding processes? Or keep hold of your best people? Simple: you start by getting connected. Because when people get connected, businesses get closer, faster and stronger. Download this info graphic to find out more on how HR departments are fixing workplaces.
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Workplace by Facebook

Creating a Public Safety Ecosystem

Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting– a new, frictionless collaboration among agencies, departments, and vendor partners. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize the benefits are within reach. Find out how by downloading today! Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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smart mobility, technology solutions, integrated management
    
Fujitsu America, Inc.

Creating a Public Safety Ecosystem

Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting — a new, frictionless collaboration among agencies, departments, and vendor partners.1 Ideally, public safety professionals are already fitted with the latest smartphones, laptops, and tablets to receive targeted information about situations, individuals, and locations before they respond. However, when police, fire, EMT, first responders, and even utility companies can communicate and share data via secure channels, the severity and length of incidents may be lessened, and lives can be saved. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize
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Fujitsu America, Inc.

The Next Frontier in HR Analytics

Published By: Oracle     Published Date: Jul 27, 2015
Analytics are changing how every company department does business. However, most HR departments are struggling to fully take advantage of analytics to unlock the true potential of their workforce.
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hr analytics, hr departments, workforce, human resources, management requests, hr management, quality employees
    
Oracle

3 Ways to Boost IT Agility and Responsiveness

Published By: Cherwell Software     Published Date: Sep 22, 2015
This ebook provides three concrete methods for keeping modern IT departments cutting edge and competitive.
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application management, business intelligence analytics, business process management (bpm), contact center solutions, customer service best practices, application performance management, best practices, business intelligence
    
Cherwell Software

How automating benefits management can lead to significant cost savings for your organization.

Published By: Ascentis     Published Date: Oct 19, 2010
Most HR departments spend up to five hours of every day with tedious data-related administrative issues and reactionary tasks. The right HRIS software will automate your critical processes and free your time to be more accelerated, responsive and strategic. Learn how HRIS technology will help you to: . Eradicate benefit errors . Manage attendance . Automate compliance
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ascentis, open enrollment, automation, accuracy, self-service, human resources, errors, hris
    
Ascentis

The Case for User Provisioning with Andras Cser

Published By: NetIQ     Published Date: Jul 27, 2011
Listen in as Andras Cser, Principal Analyst at Forrester Research, speaks about trends he is seeing in the Identity & Access Management (IAM) market, and specifically about the challenges and benefits of user provisioning.
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active directory, ad administration, netiq, compliance, active directory administration, user provisioning, reduce administrative priviledge, itpa
    
NetIQ

Mobile Procurement: Cleared for Takeoff

Published By: CDW     Published Date: Mar 27, 2015
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
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mobile, data, communication, tablet, smartphone, device, enterprise, tools
    
CDW

The 7 Deadly Skills of the Perfect Employee

Published By: Skillsoft     Published Date: Mar 05, 2014
From problem solving to leadership and business acumen, this paper outlines the seven deadly skills of the perfect employee and how they can be developed. HR departments don’t always pick all of these up, so take a look and see where your organisation could be missing a trick.
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employee skills, problem solving, leadership, soft skills, recruitment, development, employee performance management, elearning
    
Skillsoft
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