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IBM Garage: Speed of a Startup at the scale of an enterprise

Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more. "The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss: • Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement exec
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Group M_IBM Q4'19

Active Management of the Customer Experience with Proactive Customer Care

Published By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
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ibm, telecom, customer experience, proactive customer care, csp, communication service providers
    
IBM

Restoring Connections

Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer relationship management, customer satisfaction, customer service, business technology, telecom
    
IBM

Delivering Engaging Experiences to Your Audience

Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM

Cost/Benefit Case for IBM DB2 11.1 Compared to Oracle Database 12c for OLTP Deployments

Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM

Cost/Benefit Case for IBM DB2 11.1 Compared to Oracle Database 12c for OLTP Deployments

Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM

Cost/Benefit Case for IBM DB2 11.1 Compared to Oracle Database 12c for OLTP Deployments

Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM

Create a Tranformative Digital Experience

Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18

Six Steps for Building a Robust Incident Response Function

Published By: Group M_IBM Q418     Published Date: Nov 01, 2018
Organizations globally realize that working only to prevent and detect cyberattacks will not protect them against cyber security threats. That is why IBM Resilient® was developed: to arm security teams with a platform for managing, coordinating, and streamlining incident response (IR) processes. IBM Security has had the privilege of working with organizations of all sizes and across all industries as they implement Resilient solutions to develop more sophisticated and robust incident response functions. These organizations build IR processes that are consistent, repeatable, and measurable, rather than ad hoc. They make communication, coordination, and collaboration an organization-wide priority. They leverage technology that empowers the response team to do their job faster and more accurately
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Group M_IBM Q418

Customer Care_Forrester Wave - Conversational Computing

Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q119

Customer Care_Forrester Wave - Conversational Computing

Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q2'19

IBM Garage Webinar

Published By: Group M_IBM Q2'19     Published Date: May 31, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q2'19

Customer Care_Forrester Wave - Conversational Computing

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
In Forrester’s evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q3'19

IBM Garage: Speed of a Startup at the scale of an enterprise

Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19

IBM Garage: Speed of a Startup at the scale of an enterprise

Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19

Customer Care_Forrester Wave - Conversational Computing

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q4'19

Calgary Catholic School District

Published By: IBM US Smarter Buildings     Published Date: Dec 20, 2011
Read how IBM Maximo provides a single work and asset management platform that enables operations to quickly see recurring issues, automate escalation and communication, and maintain comprehensive asset histories for governance requirements.
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ibm, calgary catholic school, asset management, operations, assets
    
IBM US Smarter Buildings

Drive More Value from Your Existing Multivendor Environment

Published By: IBM     Published Date: Mar 11, 2008
More and more employees are working remotely or traveling around the world to meet with colleagues, customers and partners. Jobs are no longer tied to a specific physical location, and people have come to rely on devices such as mobile phones, personal digital assistants (PDAs) and laptops to stay connected and productive.
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ibm, convergence, collaboration, pda, unified communications, productivity
    
IBM

Deliver Optimal Service Quality and Experience to Drive World-Class Customer Satisfaction

Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM

Enable innovation with collaboration, without boundaries

Published By: IBM     Published Date: Jan 12, 2009
In today's competitive environment, sharing information and expertise can be critical in driving organizational success. To foster innovation, it's important to create collaboration communities of employees, as well as customers and partners "outside the firewall." Read this white paper to learn how to tap into both internal and external knowledge.
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ibm, collaboration communities, tapping internal knowledge, innovation at workplace, collective knowledge, collaboration through communication, networking, knowledge management, enterprise applications, application integration, customer experience management
    
IBM

IBM Lotus Notes and Lotus Domino software - Connect, create and collaborate, your way

Published By: IBM     Published Date: Jun 15, 2009
Read the white paper to see how IBM Lotus Notes and Domino software empowers users to take action, create and share knowledge and collaborate with teams. And discover how this new kind of desktop application, leveraged from 20 years of leadership can help deliver an enhanced user experience, drive greater business value and boost IT performance.
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ibm, lotus, lotus notes, lotus domino, it performance, collaboration, connect, desktop application, connect, socialize, communicate, user experience, eclipse, alloy, developers, client, sap, it performance, green, optimize
    
IBM

IBM Lotus Notes and Lotus Domino Deliver an enhanced user experience with 8.5

Published By: IBM     Published Date: Jun 15, 2009
In this white paper, you'll see how Lotus Notes 8.5 boosts bandwidth by storing one copy of attachments, rather than allowing duplicate via threads. You'll also discover how upgrading lets you elevate collaboration and enhance efficiency with tools that empower users to take action, create and share knowledge, and collaborate with teams.
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ibm lotus, domino, 8.5, collaboration, green, empower, access, connect, domino, notes, ibm, 8.5, server, enterprise-class messaging, collaborative capabilities, lotus, lotus notes, lotus domino, it performance, collaboration
    
IBM

How a nonprofit mission board keeps staff in the loop with IBM Lotus software

Published By: IBM     Published Date: Jun 15, 2009
Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.
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kentucky baptist convention, case study, nonprofit, lotus software, messaging platform, ibm lotus, domino, 8.5, collaboration, green, empower, access, connect, domino, notes, ibm, 8.5, server, enterprise-class messaging, collaborative capabilities
    
IBM

LotusLive Meetings - Lotus Sametime Unyte

Published By: IBM     Published Date: Aug 10, 2009
Web conferencing is a revolutionary business tool. The technology's many benefits – which include saving travel costs, increasing individual and team productivity, and removing distance as a barrier for getting the right people (and customers) involved – has motivated many to become proficient at its use. But the recent dramatic changes in the global economic climate have brought into focus a new urgency to find ways to cut costs and work together efficiently. Learn more today!
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web conferencing, ibm, lotus, lotuslive, sametime unite, travel costs, cost reduction, online meetings, webinars, conference, unified communications solutions, enterprise applications, total cost of ownership, video conferencing, voice over ip
    
IBM

Extending Lotus Sametime with HD Video

Published By: IBM     Published Date: Aug 10, 2009
This podcast focuses on how you can reduce costs and improve distributed team collaboration through the use of high definition conferencing and unified communications solutions from IBM and Radvision.
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ibm, high definition, web conferencing, communications, travel costs, ibm, radvision, team collaboration, meeting, net meeting, unified communications solutions, enterprise applications, video conferencing
    
IBM
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