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Tomorrows experience today: Customer Experience Excellence Report

Published By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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KPMG

Power to the people: Customer Experience Excellence Report

Published By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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KPMG

Behind the Clouds: Analytics with Pete Schlampp

Published By: Workday     Published Date: Feb 20, 2018
How can you put the power of real-time analytics into the hands of business users? Watch this video to learn about the technologies surrounding self-service analytics and data integration, and how you can use them to lead a data-driven organization.
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Workday

Real SaaS Manifesto

Published By: Workday     Published Date: Jul 30, 2019
How do you know which HCM or financial management vendor will enable you to achieve the true benefits SaaS has to offer? Read this whitepaper to learn what characteristics to look for when considering a SaaS solution.
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Workday

Getting the Basics Right - Simplify how to plan, recruit, and hire

Published By: Workday     Published Date: Jul 30, 2019
Aligning your workforce plan to greater business objectives doesn’t have to be a struggle—especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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Workday

Getting the Basics Right - How to Set Up the Foundation for HR Reporting and Analytics

Published By: Workday     Published Date: Jul 30, 2019
In HR, you have access to an enormous amount of data. How do you filter out the noise from the insights? In this eGuide, and as part of the Getting the Basics Right series, you'll learn how to align on business and HR KPIs including a priority sequenced step-by-step approach to forming these processes.
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Workday

Complexity, Competition & Skills: Dynamics Hindering MRO Growth

Published By: Zilliant     Published Date: Oct 11, 2019
The maintenance, repair and overhaul (MRO) and industrial distribution industry is massive and continues to grow at a steady pace. Despite this positive outlook, individual MRO distributors aren’t short on their own challenges when it comes to retaining and growing their market share. There are several factors hindering MRO companies from retaining the share they have and claiming more. Namely: • Complexity: Their large customer counts and behemoth SKU counts render it impossible to give reps market-aligned pricing guidance and sales intelligence • Competition: MRO is ripe for poaching by Amazon, and as a result, traditional distributors continue to see market share slipping away to the online giant • Skills: A massive generational shift in the workforce is resulting in a skills gap that’s proving particularly problematic to fill In this playbook for MRO and industrial products distributors, we will discuss how growth is hindered in this dynamic industry and then provide reimagin
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Zilliant

The Building Blocks of our Driverless Future

Published By: Panasonic     Published Date: Oct 01, 2019
The move to electric vehicles is helping to advance autonomous driving. Behind the scenes is a technology disruption involving everything from electronics and energy systems to batteries, electronic materials, device solutions and displays. Take a look at some of the tech that will power AVs and help them to navigate our roads.
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Panasonic

Teaming up to tackle the self-driving challenge

Published By: Panasonic     Published Date: Oct 01, 2019
Global efforts at safety and the escalating adoption of electronics in powertrains is helping to advance autonomous driving -- and behind the scenes is a technology disruption involving everything from electronics and energy systems to batteries, electronic materials, device solutions and displays. In this white paper, we take a look at some of the cutting-edge electronic components fueling this technology disruption and moving us towards a driverless future.”
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Panasonic

Key Metrics to Evaluate Outside Counsel Performance

Published By: Quovant     Published Date: Oct 01, 2019
Even with the greatest level of talent on your in-house legal team, you will at some point, need the services of external counsel. When an organization rates its outside law firms, selecting just the right data might be a challenge. Business leaders may not be lawyers, so it may be necessary to rely on the self-assessment of firms to determine the “health” of their programs. But does it need to be that subjective? Hard data is an essential tool when it comes to performance evaluation. There are specific metrics organizations can use to evaluate law firm performance. While it may not be “all about the money,” these key metrics can provide insight into how your panel handles its work and the value of the results you receive.
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Quovant

5 Ways Next-Generation Cloud Computing Will Elevate The Customer Experience

Published By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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ttec

7 Steps to Integrate B2B Sales and Marketing with Data

Published By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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ttec

Financial Services: 5 Priorities for Providing a Successful Customer Experience

Published By: InMoment     Published Date: Oct 16, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: Digital Experience Enhancement Advanced Analytics for Personalization Omnichannel Engagement Proactive Sales and Advisory Lifetime Engagement Download the report to read more about the five priorities
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InMoment

Rugged, Mobile Devices Support Military’s Global Strategy

Published By: Panasonic     Published Date: Oct 10, 2019
The U.S. military continues to develop its quick-strike potential, seeking greater capacity to project force globally, quickly and on several fronts simultaneously. Support services are integral to that effort, particularly in the area of logistics and asset maintenance. In its 2018 National Defense Strategy, the Department of Defense identified the development of “resilient and agile logistics” among its key modernization goals.
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Panasonic

The Basics of GDPR

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
The European Union’s new regulatory framework for data protection laws, the General Data Protection Regulation (GDPR), became enforceable on 25 May, 2018. Under GDPR, organisations have new obligations to improve the security and privacy practices for the personal data they collect and use. With these new obligations comes the potential for heavier fines and penalties. Fortunately, Amazon Web Services (AWS) can help guide your organisation toward compliance under the new requirements. Take advantage of our services, resources, and experts as you navigate these changes.
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Amazon Web Services APAC

Considerations for consolidating call center technology

Published By: Genesys     Published Date: Jun 27, 2019
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys

Inherent Fabric, Treated Fabric, and What They Mean in the World of Flame Resistant Fabrics

Published By: Westex     Published Date: Oct 08, 2019
You’ve heard of both “inherent” and “treated” fabric — but what do those actually mean for flame resistance? In this white paper, we discuss the key differences between inherent and treated fabrics and offer five questions to ask yourself when specifying FR fabrics.
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Westex

Automate Data Analytics with Panoply and Amazon Web Services

Published By: AWS     Published Date: Oct 04, 2019
Speakers include: Stephen Mayne, Solutions Architect, Amazon Web Services, Inc.( AWS), Jason Harris, Evangelist, Panoply, and Audren de Valbray, Data and Insights Director, Motorsport Network.
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AWS

Provide Trusted Data to the Business and Modernize Analytics

Published By: AWS     Published Date: Oct 07, 2019
Hear from speakers: Danielle Greshock, Sr. Manager, Amazon Web Services, Inc. (AWS) Vincent Lam, Head of Cloud Product Marketing, Talend Andy McPhee, Data & Analytics Engineering Director, AstraZeneca
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AWS

Get high-speed internet & phone from Time Warner Cable Business Class for $69.95. Offer ends soon!

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

Time Warner Cable Business Class delivers all the communication services to Central New York

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

Time Warner Cable Business Class delivers all the communication services to Rochester

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

Time Warner Cable Business Class delivers all the communication services to Buffalo

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

Time Warner Cable Business Class delivers all the communication services to New England

Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class

The 20 Attributes that lead to business success

Published By: Adobe     Published Date: Sep 23, 2019
Why data-driven businesses stand out from the crowd. Why Should the Target Audience Care? Enterprises need to become more data-driven by using more mature analytics tools to stand out from the crowd Supporting Concepts Smart, effective customer analytics tools helps organizations reap the rewards of increased customer satisfaction and brand loyalty. Neglecting advances in customer analytics technology could seriously impact a company's ability to compete in the future marketplace. Where do your customers and prospects sit on the customer analyticsmaturity scale? Are they leaders or are they laggards? Read "Customer Analytics: The 20 Attributes that Lead to Business Success" for insights into: • the key drivers needed within an organisation that help grow customer analytics maturity • why companies using paid analytics solutions experience more tangible benefits than those using free analytics • how to distinguish customer analytics leaders from laggards
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Adobe
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