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Protect Your Brand, Protect Your Customers

Published By: ttec     Published Date: Jul 24, 2019
Fraud prevention and content moderation take center stage. Trust & Safety is good business Change your password often. Keep your virus software up to date. Beware of so-called princes from Nigeria. These are the costs of doing business online. Since its inception, the internet has always had its share of bad guys. And as nearly all companies move to a more digitally enabled world, the thieves, con artists, and hackers are finding new ways to steal money, information, and disrupt the world in a bad way. Having a trustworthy and safe brand is now a differentiator, especially from companies that operate primarily online. But it’s becoming harder to keep up as technology advances and information moves quicker every day. This eBook details how companies can protect their brand and keep customers safe by enabling fraud prevention and content moderation strategies and tactics.
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ttec

5 Ways Next-Generation Cloud Computing Will Elevate The Customer Experience

Published By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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ttec

7 Steps to Integrate B2B Sales and Marketing with Data

Published By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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ttec

Text Analytics for Executives: What Can Text Analytics Do for Your Organization

Published By: SAS     Published Date: Jul 22, 2019
Text is the largest human-generated data source. It grows every day as we post on social media, interact with chatbots and digital assistants, send emails, conduct business online, generate reports and essentially document our daily thoughts and activities using computers and mobile devices. Increasingly, organizations want to know how all of that data can be used to drive improvements. For many, unstructured text represents a massive untapped data source with great potential for producing valuable insights that could result in significant business transformations or spur incredible social innovation. This paper looks at how organizations in banking, health care and life sciences, manufacturing and government are using SAS text analytics to drive better customer experiences, reduce fraud and improve society.
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SAS

Busting Financial Crime with TIBCO - False Positive Investigations Explained

Published By: TIBCO Software     Published Date: Jul 22, 2019
What if you could use just one platform to detect all types of major financial crimes? One platform to handle the analytical tasks of fraud detection, including: Data processing and aggregation Data visualization Statistical/mathematical/machine learning modeling Batch/real-time scoring One platform that could successfully reduce complex and time-consuming fraud investigations by combining extremely different domains of knowledge including Business, Economics, Finance, and Law. A platform that can cover payments, credit card transactions, and know your customer (KYC) processes, as well as similar use cases like anti-money laundering (AML), trade surveillance, and crimes such as insurance claims fraud. Learn more about TIBCO's comprehensive software capabilities behind tackling all these types of fraud in this in depth whitepaper.
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TIBCO Software

AA Ireland Transforms Itself and Insures Predictable Success

Published By: TIBCO Software     Published Date: Jul 22, 2019
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot. “In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software. We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
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TIBCO Software

Manufacturing Intelligence: Keep Your Processes Under Control

Published By: TIBCO Software     Published Date: Jul 22, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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TIBCO Software

Manufacturing Process Optimization

Published By: TIBCO Software     Published Date: Jul 22, 2019
Today, you can improve product quality and gain better control of the entire manufacturing chain with data virtualization, machine learning, and advanced data analytics. With all relevant data aggregated, analyzed, and acted on, sensors, devices, people, and processes become part of a connected Smart Factory ecosystem providing: •? Increased uptime, reduced downtime •? Minimized surplus and defects •? Better yields •? Reduced cost due to better quality •? Fewer deviations and less non-conformance
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TIBCO Software

Manufacturing Intelligence: Keep Your Processes Under Control

Published By: TIBCO Software     Published Date: Jul 22, 2019
On-demand Webinar The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs. What You Will Learn: Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes How multi-variate statistical process control can help to detect deviations from a baseline How to monitor in real time the OEE and produce a 360 view of your factory The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models. Spe
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TIBCO Software

Hemlock Semiconductor Manufactures Success with TIBCO Connected Intelligence

Published By: TIBCO Software     Published Date: Jul 22, 2019
Global producer of polycrystalline silicon for semiconductors, Hemlock Semiconductor needed to accelerate process optimization and eliminate cost. With TIBCO® Connected Intelligence, Hemlock achieved centralized, self-service, governed analysis; revenue gains; cost savings; and more. Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete. A key factor in this plan is to equip process-knowledgeable personnel with the skills and tools to accelerate delivery of process optimizations and associated cost elimination. Hemlock turned to a TIBCO® Connected Intelligence solution to address the challenges. By implementing TIBCO Spotfire® and TIBCO® Streaming analytics, TIBCO® Data Science, and TIBCO® Data Virtualization, the company created more self-service analytics. Adding TIBCO BusinessWorks™ integration let the company realize the vision of connect
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TIBCO Software

Building trust in your information and security

Published By: Oracle EMEA     Published Date: Jul 22, 2019
How confident are you and your peers about the data and security practices you’re working with? We asked 5,000 executives globally, across 24 markets and have some interesting results to share. For example, up to half of IT leaders consider their data is manageable but struggle to gain meaningful insights from it. Yet, while AI and autonomous technology could help relieve this situation, they aren’t high on the priority list. Read our report to find out more about executives’ views about data in connection with security, ethics, and visualisation. Read the report
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Oracle EMEA

State-by-state breakdown of opioid regulations

Published By: athenahealth     Published Date: Jul 22, 2019
Each U.S. state uses a number of different tactics to manage the opioid epidemic. Where is your state focusing its efforts, and how does it compare to other states? See the state-by-state breakdown for laws, policies, and prescribing patterns.
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athenahealth

Reinventing Financial Service 2019: Web Edition

Published By: Group M_IBM Q3'19     Published Date: Jul 19, 2019
Hear the highlights from industry leaders presented their experience in digital transformation at Reinventing Financial Services 2019. Hearing from executives leading IT, operations, and lines of business from companies such as USAA, Bank of America, HSBC, Prudential, and many others in this session, we’ll cover the strategies and tactics for building the platforms necessary for reinventing customer experience, empowering employees and creating te
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Group M_IBM Q3'19

The Art of Empowerment

Published By: RMS     Published Date: Jul 18, 2019
The more holistic view of risk a property underwriter can get, the better decisions they are likely to make. In order to build up a detailed picture of risk at an individual location, underwriters or agents at coverholders have, until now, had to request exposure analytics on single risks from their portfolio managers and brokers. Also, they had to gather supplementary risk data from a range of external resources, whether it is from Catastrophe Risk Evaluation and Standardizing Target Accumulations (CRESTA) zones to look-ups on Google Maps.
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RMS

SiteIQ and the Art of Empowerment

Published By: RMS     Published Date: Jul 18, 2019
When evaluating single risks, underwriters and coverholders typically have to request exposure analytics from their portfolio managers and brokers, or gather their own supplementary risk data from a range of external resources, whether it is from Catastrophe Risk Evaluation and Standardizing Target Accumulations (CRESTA) zones, through to lookups on Google Maps. But all this takes valuable time, requires multiple user licenses and can generate information that is inconsistent with the underlying modeling data at the portfolio level.
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RMS

Digital Transformation: Who's Minding the Data Store?

Published By: Commvault ABM Oct     Published Date: Jul 17, 2019
Enterprises are cobbling together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and more engaging customer experiences, just to name a few. At the same time, they're facing the ever-present threats of cyber attacks and data breaches.
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Commvault ABM Oct

Mit Optimierung die Fertigung revolutionieren – 3 Hersteller zeigen Ihnen wie!

Published By: FICO EMEA     Published Date: Jul 17, 2019
Die Hersteller von heute suchen mehr denn je nach Wegen, um Advanced Analytics im gesamten Lebenszyklus eines Produkts in Bezug auf Planung und Produktion anzuwenden, um grundlegende Veränderungen zu erzielen und ihre Geschäftstätigkeiten auszubauen.
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FICO EMEA

Hybrid Edge: data at the right time, at the right place

Published By: Flexential     Published Date: Jul 17, 2019
In a data environment that’s become increasingly centralized by public cloud services, the “edge” is emerging as a critical solution for reducing latency for network-based services. Consumption habits of services and the need for analytics are shifting beyond core population centers, becoming local and even hyper-local within a region or city. As the online population continues to grow and new services emerge, the ability to handle data traffic securely – close to the customer or application – will become a common pattern for the new service evolution.
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Flexential

10 Unexpected Employee Performance Management Trends To Watch For In 2019

Published By: 15five     Published Date: Jul 17, 2019
The best practices for managing employees evolves at a break-neck pace. In 2019, the key distinction for performance management strategies is to focus on the whole employee. This ranges from physical, emotional, and mental well-being to facilitating their personal and professional development. To help you gain a deeper understanding of new trends, we assembled this list of top trends to help you create or refine your employee performance management strategy this year, including: • Developing trust with your employees • The value of people analytics • Individualized support • Learning & development • Diversity & inclusion
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15five

Disruption in the C-Suite: How the push towards digital transformation is changing the CxO dynamic

Published By: Apptio     Published Date: Jul 16, 2019
We know that digital transformation is changing the economics of IT, but is this influencing CXO dynamics and strategic decision-making? To determine this, the Financial Times (FT) Focus partnered with Apptio to survey more than 550 C-suite leaders in technology and finance globally. Download this FT Focus report to discover how to: - Bridge the trust gap and ease tensions between the Office of the CIO and the CFO with accountability and real-time data - Leverage digital transformation to foster greater collaboration and avoid creating blurred responsibilities across the C-suite - Help leaders at global brands embrace AI, reskilling, cloud, Agile, and decentralized decision-making to move at hyperspeed and deliver value.
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Apptio

How to prepare for your cloud migration

Published By: Apptio     Published Date: Jul 16, 2019
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications.. Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders: - Baseline TCO resources (cloud, on-premises, hybrid) - Map current on-premises resources to cloud offerings - Evaluate and prioritize migration strategy - Calculate migration costs - Define success metrics
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Apptio

Apptio TBM Unified Model (ATUM): The standard cost model for IT

Published By: Apptio     Published Date: Jul 16, 2019
Ready to communicate IT cost and value in terms your business unit partners understand? The Apptio TBM Unified Model® (ATUM®) standardizes the financial information necessary for IT leaders to manage their technology business. Use this poster as a resource to: • Establish better alignment between IT, Finance, and other business units by using common language around IT costs • Confidently manage the business of IT with the backing of peer-derived best practices • Understand 10 essential metrics you should track to communicate the business value of IT
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Apptio

The Total Economic Impact of Adobe Analytics & Adobe Audience Manager

Published By: Adobe     Published Date: Jul 15, 2019
With an ever-growing array of customer interactions, especially digital, businesses are rapidly looking to gain competitive advantage by using data and insights at scale to create and activate 360-degree profiles of their customers to deliver a better experience. In a rush to accelerate digital growth and improve their business strategies, many global enterprises have built soiled, redundant technology environments, resulting in inaccurate, or worse, conflicting views of their customer's brand interactions. For example, Forrester's research reveals that 90% of enterprises use multiple analytics tools.
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Adobe

Total Economic Impact™ (TEI) von Adobe Analytics und Adobe Audience Manager

Published By: Adobe     Published Date: Jul 15, 2019
Mit einer ständig wachsenden Anzahl von Kundeninteraktionen, insbesondere im digitalen Bereich, wollen Unternehmen schnell Wettbewerbsvorteile erzielen, indem sie mithilfe von Daten und Einblicken maßgeschneiderte 360-Grad-Profile ihrer Kunden erstellen und aktivieren, um ein besseres Erlebnis zu bieten. Um das digitale Wachstum zu beschleunigen und ihre Geschäftsstrategien zu verbessern, haben viele globale Unternehmen isolierte, redundante Technologieumgebungen aufgebaut, die zu ungenauen oder sogar widersprüchlichen Ansichten über die Markeninteraktionen ihrer Kunden führen. Beispielsweise zeigen die Untersuchungen von Forrester, dass 90 % der Unternehmen mehrere Analysewerkzeuge verwenden
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Adobe

Total Economic Impact™: incidences d’Adobe Analytics et d’Adobe Audience Manager

Published By: Adobe     Published Date: Jul 15, 2019
Avec un nombre sans cesse croissant d’interactions client, notamment digitales, les entreprises cherchent rapidement à obtenir un avantage concurrentiel en utilisant des données et des informations à grande échelle pour créer et activer des profils à 360 degrés de leurs clients afin d’offrir une meilleure expérience. Pressées d’accélérer leur croissance digitale et d’améliorer leurs stratégies commerciales, de nombreuses entreprises mondiales ont mis en place des environnements technologiques cloisonnés et redondants, ce qui a donné lieu à des points de vue inexacts ou, pire encore, contradictoires sur les interactions de leurs clients avec leur marque. Par exemple, l’étude menée par Forrester révèle que 90 % des entreprises utilisent plusieurs outils d’analytics
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Adobe
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